Customer Reviews for Dulux Paints
(U-Haul Neighborhood Dealer)

618 reviews

8 William St   Trenton, ON K8V4B7

(613) 965-6802

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–2 pm
  • Sun: 10 am–2 pm

Services at this Location:

Contact Us

(613) 965-6802

8 William St
Trenton, ON K8V4B7

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–2 pm
  • Sun: 10 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The overall van seemed clean, however there was dog fur all over the seats, dog allergies can send someone to the ER. Please vacuum seats in the future.

Yolande N 
Rating:
5.0

No areas of improvement.

ted p 
Rating:
5.0

The employee at this location is excellent. Very friendly, very knowledgeable and attentive.

Brian L 
Rating:
5.0

Customer did not leave a comment.

Barb W 
Rating:
5.0

Customer did not leave a comment.

Donna O 
Rating:
5.0

Awesome people at this location. Definitely will return. Very helpful, and kind. Steph is amazing.

CODY L 
Rating:
5.0

Please change motorcycle trailer to the quick coupler

RICHARDW B 
Rating:
4.0

When equipment is returned they need to be checked prior to next customer taking possession.

Blain L 
Rating:
5.0

Tout a été parfait.

Andre L 
Rating:
4.0

Customer did not leave a comment.

Michael J 
Rating:
4.0

I had to wait for the van to be unloaded from the previous rental. The windows were left open all night and both seats were soaking wet. The young man working that day did an excellent job and was very polite. The store was very busy and he was on his own. He did the best he could. But it was a bit of a wait to get the van. Because of the excellent staff I would use and recommend this location .

Darlene M 
Rating:
4.0

Your daily rates are great but your mileage/kilometer rates are ridicules. 89cents a kilometer makes people go to places like home depot with no kilometer charges.

Richard O 
Rating:
5.0

This location cannot improve. They are simply superb. However, your website and your application are in desperate need for improvements. When I book a uhaul I don’t want to drive a hour and a half away to pick up. You need to call to make changes for customer not just make them. This has happened twice to me this year.

Ken M 
Rating:
5.0

Nothing! Steph is an amazing employee to deal with and always makes you feel like a friend, not a customer.

Kelly M 
Rating:
4.0

Hard a terrible time navigating the website to return the truck online. Person I spoke to on the phone customer service was excellent.

Charles L 
Rating:
5.0

Keep up the good work Thank you Rob

Robert S 
Rating:
5.0

The service was impeccable and very friendly people to deal with, the truck was spotless and easy to maneuver!!! Thank you for making my moving day easy!!!

SARA C 
Rating:
5.0

Friendly, efficient, and fast processing through the line of people. Moving day was a little less stressful ! Thanks!

Jennifer A 
Rating:
5.0

Customer did not leave a comment.

RICHARDW B 
Rating:
5.0

I made an online reservation almost 5 weeks in advance ,however I got a call from U-Haul the day before saying the trailer I reserved was not available. Had to take a smaller trailer. It was my first time using U-Haul so maybe I missed something in the fine print but I think 5 weeks notice should be enough time to make that happen. Pick up location was awesome , in and out quickly plus very friendly at 8:30 in the morning. I will be going to Trenton dulux paints for my next painting project.

Jason C 
Rating:
4.0

Very friendly and professional

Real L 
Rating:
1.0

I recently rented a trailer from U-Haul and was sorely disappointed with the condition of the equipment. The car strap provided was completely rusted, making it impossible to securely strap down my vehicle. Not only was this a safety hazard, but it also resulted in me getting injured while attempting to use the rusted strap mechanism. The lack of support or assistance from U-Haul staff only exacerbated the issue. Extremely dissatisfied with the maintenance and service provided. Given the unsafe condition of the equipment and the injury I sustained while attempting to use it, I believe it's fair to request compensation for the inconvenience and potential risk to my safety. I kindly ask for a reimbursement or credit for the rental fee, due to the injury caused by the rusted strap mechanism and no support from U-Haul staff to help install the strap.

Adhiraj D 
Rating:
4.0

Young guy was great. Deserves a raise. I went to Belleville u-haul last year and it was like 40 minutes by the time I finally left. Trenton was in and out in 10 minutes and no scratches on my Mercedes while leaving it there for the day. Great location

Andrea F 
Rating:
5.0

Great staff and service. Highly recommend.

Ian D 
Rating:
5.0

Great customer service. Easy to get to.

Holly M 
Rating:
5.0

Always happy with equipment and service. Have used them many times. You wont be disappointed with U haul.

Marsha H 
Rating:
5.0

Customer did not leave a comment.

Alex C 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M 
Rating:
5.0

Nothing at all everything was perfect.

Barb W 
Rating:
5.0

Customer did not leave a comment.

Michelle A 
Rating:
5.0

the very nice lady that helped me was great she is super friendly and very experienced on what to do with customers i would rent for this location again and tell who ever needs a trailer to see her she did a great job and i think all customers would have a great experience like i did

ROSS G 
Rating:
5.0

Lady at service desk is very friendly and helpful.

Murray M 
Rating:
3.0

This location was fine. However, I was supposed to pick up the truck at 269 Moira St, Belleville. Even after confirming twice the day before, when I got there there was no truck. They sent me to 17 Parker Street, a larger UHaul location. They also did not have a truck, but were able to arrange for me to pick one up at this location in Trenton. Both times I have used UHaul the trucks were not where they were supposed to be, causing me to have to drive all over to find one. If you did not have the monopoly on one-way truck rentals, I would use someone else.

ANDREW K 
Rating:
5.0

the young lady was most frendly and very good at her job

Gerald k 
Rating:
5.0

Customer did not leave a comment.

Bruce G 
Rating:
5.0

Customer did not leave a comment.

kayla g 
Rating:
5.0

Customer did not leave a comment.

Jeannette C 
Rating:
5.0

Customer did not leave a comment.

Jason H 
Rating:
2.0

Vehicle had an exhaust leak and stalled at intersections when stopped unless you put it in neutral. It probably should not have even been on the road.

Jeff O 
Rating:
5.0

Location was very nice. Big lot that wasn't too cramped which made it easy to drop off trailer. Staff were super friendly and helpful.

Matthew W 
Rating:
5.0

They were very friendly and efficient. We showed up early and they accommodated us easily.

Susan M 
Rating:
5.0

My only complaint was the windows were dirty.

Robert A 
Rating:
5.0

Great customer service. We will use this location again.

Kelly B 
Rating:
5.0

Very friendly

Janet G 
Rating:
5.0

Thank you

Justin C 
Rating:
4.0

Only reason that I gave an 4 star to the location was it's size. It is smaller than some that I've used in the past therefore equipment availability might be limited but the staff were amazing. Easy to deal with, prompt and polite. I was in and out quickly both on pick up and return.

Rick M 
Rating:
5.0

Customer did not leave a comment.

Robert S 
Rating:
5.0

The staff at the Trenton William Street site were wonderful, sympathetic, and caring. Just what I needed as I wasn't thinking totally clearly given the task I was working on (and needed the cargo van for 🙂). Thank you!

Raja R 
Rating:
5.0

Customer did not leave a comment.

Julie C 
Rating:
5.0

Customer did not leave a comment.

BARBARA C 
Rating:
5.0

Staff provided excellent customer service, very pleasant people to deal with.

Steven R 
Rating:
5.0

Educate your staff to check the ends of the straps for fraying before the customer leaves with the trailer. When they fray they can become unusable when conditions are icey. In an isolated location, that can mean an aborted trip or unsafe strap down. The straps get ice forming in the frayed ends which prevents threading the strap through the slot of the ratchet axle making the tie down impossible.

john n 
Rating:
5.0

Customer did not leave a comment.

Irene P 
Rating:
5.0

The fuel expenses were far more than I expected. (We traveled from Trenton to Oshawa and back.) Otherwise, no complaints. Everyone at UHaul tried to save us as much money as they could.

Sharon M 
Rating:
5.0

I had a excellent experience Very friendly helpful people It took the stress out of moving Thank you to the u haul team

Steve B 
Rating:
5.0

Everything was great

Kevin S 
Rating:
3.0

I got charge 50$ for putting garbage in the garage can…

gino m 
Rating:
3.0

15' Truck sounded really rough. I was glad we were only going a short distance. Everything else was fine.

Nancy C 
Rating:
5.0

Great service, very friendly and helpful!! Thanks so much!

Christopher T 
Rating:
5.0

Staff were helpful and friendly. Good job.

Doug G 
Rating:
4.0

Customer did not leave a comment.

Blain L 
Rating:
5.0

Friendly service.

Alfred L 
Rating:
5.0

Wonderful service from the lady helping us at the Duluth store. She was lovely

Susan G 
Rating:
5.0

Staff very friendly and helpful, Will definitely use this location again.

Chris W 
Rating:
5.0

Best service ever

Barney G 
Rating:
5.0

Customer did not leave a comment.

Albert H 
Rating:
5.0

Outstanding service, as always from this location!

Jahn V 
Rating:
5.0

I initially went to order a truck. But the Km's made it impossible to afford. So I asked the gentleman about a trailer. He was very helpful. Both with the paperwork and outside in a snowstorm retrieving the trailer and hooking it up. KUDOS TO HIM & THANK YOU.

Barry O 
Rating:
5.0

nothing everything was fine y

EDWARDT P 
Rating:
4.0

I booked an 5x8' trailer , on line, using the App. I booked this on Sunday Jan 7th. The rental was for 10am pickup in Trenton and 4pm drop off in Oshawa. I got a call from UHaul saying that there is a shortage of trailers and that I need to do a pickup in Coburgh instead of Trenton. Because of the inconvenience, etc., the rental was changed to a 6x12'. I was also told that I could pickup on Friday for no extra charge, the bigger trailer was at no extra charge and that I would get 30 days free storage. I also was told that I would get a phone call on the Friday to confirm my rental. I followed up on Thursday morning and told them that Coburgh really didn't work for me and could they check Trenton for me. I was told that this was a different zone and I would be transferred. Worked out good for me to pick up in Trenton on Saturday. I was charged an extra day for not dropping it off in Oshawa before 11am - which I never booked it for. The amount of time I spent resolving this rental was insane. The process was awful. I will maybe try Home Depot van rentals or something else from Enterprise to see how that goes for next time. Usually you guys are good, but this was disappointing. Thanks, Bill

WILLIAMD T 
Rating:
5.0

Nothing. A good experience.

Andy H 
Rating:
5.0

The rental process was seamless and the U-Haul representative attached the trailer to my vehicle which was appreciated.

ted p 
Rating:
5.0

U-Haul the best

Gocha B 
Rating:
4.0

Customer did not leave a comment.

SHAUNA K 
Rating:
5.0

Fast, friendly, and efficient staff. Great location.

NORMAN S 
Rating:
5.0

Customer did not leave a comment.

Michael L 
Rating:
3.0

Nothing. Very good selection of rolling stock. Happy with the rental!

Glen S 
Rating:
5.0

Customer did not leave a comment.

Schylur D 
Rating:
3.0

All went as planned, no problems.

John C 
Rating:
3.0

The yard lighting in the yard is not very good when returning the truck ..

Chris D 
Rating:
5.0

Customer did not leave a comment.

Kevin T 
Rating:
5.0

Person who helped me was very nice. Everything was fast and easy and no hassle at all. Would definitely recommend this location to everyone.

Katherine O 
Rating:
5.0

5 stars for the freindly helpful and efficient staff.

NORMAN S 
Rating:
4.0

Customer did not leave a comment.

Yaroslav Y 
Rating:
4.0

When we arrived at our drop off, they were closed but did have a drop box, so all went well.

GLEN S 
Rating:
5.0

Always great. one of my all-time favorite U-haul locations to rent from.

christian g 
Rating:
5.0

Everything was perfect, I filled out my order on line, the trailer I was renting arrived days before I needed it, so I knew it would be there the day I went to pick it up, great experience

Shauna K 
Rating:
5.0

Customer did not leave a comment.

Dave O 
Rating:
5.0

Customer did not leave a comment.

ROY H 
Rating:
5.0

Customer did not leave a comment.

brad m 
Rating:
5.0

Customer did not leave a comment.

Hilary A 
Rating:
5.0

Stephanie provided fantastic customer service and I would highly recommend this UHaul location.

David N 
Rating:
1.0

Was charged the wrong miles rate for my rental. App was horrible to use kept freezing. Hours on app are wrong for the location.

Nicholas C 
Rating:
5.0

Customer did not leave a comment.

John C 
Rating:
3.0

They did something weird with the blanket rental total. It screwed up the deposit.

SARAH R 
Rating:
5.0

I have rented a few times from this location. The trucks are exceptionally clean and the folks at Dulux are fantastic! They are extremely friendly and helpful. There is lots of parking so there is no problem leaving your car. Five star for sure.

Christopher C 
Rating:
5.0

Customer did not leave a comment.

GREG B 
Rating:
3.0

Customer did not leave a comment.

delena r 
Rating:
5.0

Customer did not leave a comment.

john n 
Rating:
5.0

Customer did not leave a comment.

Caroline K 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top