Customer Reviews for Duba Enterprises Inc
(U-Haul Neighborhood Dealer)

188 reviews

304 Fairview Addition Rd   Williamson, WV 25661

(304) 236-6051

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(304) 236-6051

304 Fairview Addition Rd
Williamson, WV 25661

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

It done great it was a easy process 5x9 utility trailer with ramp

ilean gibson 
Rating:
3.0

Customer did not leave a comment.

timothy treleven 
Rating:
5.0

Customer did not leave a comment.

zachary Wokman 
Rating:
3.0

I was quoted $40 per day for a 20+ foot truck I changed it to a 15 ft and ending up paying $132. When I went to the truck it was nasty there was food, dirt, dust cigarettes and ashes and tobacco everywhere there was also good crumbs in the floor. The cigarettes smell was horrible I called back to the office before leaving because they didn’t not take me to the truck to do a walk around. All that was said was “oh okay thanks for telling us “

sara conforti 
Rating:
3.0

Customer did not leave a comment.

Breanna Ramsey 
Rating:
5.0

Customer did not leave a comment.

Jordan Dillon 
Rating:
3.0

Customer did not leave a comment.

Theda Keel 
Rating:
4.0

Customer did not leave a comment.

Austin Thacker 
Rating:
5.0

Same here good help really people

john Spaulding 
Rating:
2.0

UNFRIENDLY AND ENVIROMENT OFFICES NASTY.

Theda Keel 
Rating:
5.0

Everything was great

john Spaulding 
Rating:
5.0

Customer did not leave a comment.

Brandon Barker 
Rating:
1.0

Took over an hour to do a mobile pick up. GPS pin in wrong location. Trucks scattered all over property walked probably two miles back and forth to do things on the phone with U-Haul to get my rental. Place was a junk heap and nasty. Would never send my wife, mother, sisters, or any female there to pick up anything.

Brian Farley 
Rating:
2.0

Customer did not leave a comment.

Linda Thomas 
Rating:
1.0

Truck was very nasty I had to take a few hours to clean it before I could use it.

Jerry Richardson 
Rating:
2.0

Customer did not leave a comment.

Alcenia hamn 
Rating:
2.0

Customer did not leave a comment.

Alcenia hamn 
Rating:
5.0

Friendly staff, quick and easy transaction. Highly recommend, will be using again.

monica hinkle 
Rating:
4.0

Customer did not leave a comment.

Recca Marcum 
Rating:
5.0

Customer did not leave a comment.

Jamie Mounts 
Rating:
3.0

Customer did not leave a comment.

Sammy Maynard II 
Rating:
3.0

Customer did not leave a comment.

Alcenia hamn 
Rating:
2.0

Customer did not leave a comment.

Ted Simpkins 
Rating:
4.0

Customer did not leave a comment.

Gerald Cunningham 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Goff 
Rating:
5.0

Customer did not leave a comment.

verna prater 
Rating:
1.0

Returned the trailer same day as rented on September 6, owner said they had computers off would summit the return on the 7th… did not submit til the 9th and charged me and extra $58.40 for late charges!! I called and asked them to take it off and have not received a rebate!! Very poor service😡😡

Kevin Starr 
Rating:
4.0

Customer did not leave a comment.

Betty Maxwell 
Rating:
5.0

People were very I had dropped my wallet in the office and didn’t realize it till I had left I called back and they had found it and kept it safe until I went back and got it. Very nice and honest people.

Danny Saunders 
Rating:
2.0

you can make sure your equipment works! the battery died every time i turned the engine off had to call road side assistance twice

Samantha Hurley 
Rating:
5.0

Customer did not leave a comment.

Curtis Bevins 
Rating:
5.0

Very helpful took care of everything

timothy rahe 
Rating:
5.0

Customer did not leave a comment.

Jack Thornsbury 
Rating:
4.0

Everything was great.

alena dotson 
Rating:
5.0

Truck had issues but didn’t affect the move. The truck had a gas cap issue and showed the check engine light for half the trip. The associates were helpful at pickup and outstanding at the drop off location. Overall a great experience !

Gary Duncan 
Rating:
5.0

Customer did not leave a comment.

JAMES WHITTEN 
Rating:
4.0

Customer did not leave a comment.

Thomas Shields 
Rating:
5.0

Customer did not leave a comment.

james marcum 
Rating:
5.0

Customer did not leave a comment.

Sherry Bryan 
Rating:
5.0

The truck did not have a ramp. It sure made it harder to load. This is not the dealers fault. This is Uhaul's decision to not include a ramp on the model I rented.

Robert Martin 
Rating:
1.0

They need to keep up maintenance on vehicles and make sure they are clean

Gabriella Page 
Rating:
5.0

There is nothing that needs to be improved at this location. I am 100% satisfied. He walked me through everything and explained everything to me. Very very professional and I highly recommend using U-Haul from this location.. Thank you

Delmus Conley 
Rating:
3.0

Customer did not leave a comment.

WAYNE DENNIS 
Rating:
4.0

Customer did not leave a comment.

Wanda Shortridge 
Rating:
5.0

All was outstanding. Thank you

Anthony Curtis Snare 
Rating:
4.0

Customer did not leave a comment.

donald jones 
Rating:
2.0

Customer did not leave a comment.

Janet Watson 
Rating:
1.0

We was charged saying we didnt bring it back till this morning when we dropped it off yesterday and the guy we talked said drop the keys in the box and he'll take care of it

Carol Sue Johnson 
Rating:
2.0

Truck was dirty, smelled like vomit, had roaches, had stuff caked onto the walls. When we unloaded, we found that the truck must leak because there was water all over the stuff in the attic. The gentleman was awesome and showed me how to hook up the car and was generally a friendly guy. The condition of the truck was awful though.

Joan Campbell 
Rating:
5.0

Customer did not leave a comment.

Paul Price 
Rating:
4.0

Customer did not leave a comment.

Gary Fleming 
Rating:
5.0

Excellent experience, as always

tim comer 
Rating:
1.0

I did not keep the uhaul for 6 extra days?! I only kept it for the requested 3 days. It was turned in at 2pm , to Dubas ,Sat the 17th,2021.? I don’t understand where they’re getting I kept it that long, when it was literally parked in their car shop!?

KENDRA GOOSLIN 
Rating:
5.0

Yeah all was good

Terry Berry 
Rating:
4.0

Customer did not leave a comment.

timothy treleven 
Rating:
3.0

We had to drive over an hour to get to this location which was a hassle. Once we got there, we then had to call the gentlemen for him to physically come in the building and finish the rental process. Then the process took about 25 minutes once inside, and the first truck we were given had a giant hole in the front that was never notated on their end. Had to go back inside for another truck which took another 10-15 min to receive.

John Riddle 
Rating:
5.0

Wonderful! Highly recommended.

Freddie Crum 
Rating:
5.0

Customer did not leave a comment.

Ashley Bryant 
Rating:
5.0

Customer did not leave a comment.

Bethany Johnson 
Rating:
5.0

Customer did not leave a comment.

Andrew Brock 
Rating:
5.0

Customer did not leave a comment.

pepper lane 
Rating:
5.0

Nothing. Service was excellent

Moore Chrysler 
Rating:
5.0

Customer did not leave a comment.

James WHITTEN 
Rating:
4.0

Despite it being in the absolute middle of nowhere, they had WiFi which made that pick up easy.

Lewis Watson 
Rating:
1.0

Horrible experience. When I arrived at the location I was told the person who could give me the truck had left and was rudely told that they close at 4pm...it wasn’t even 4pm it was 3:20 once I pointed out it wasn’t 4pm I was then told another person would be there in twenty minutes To get my rental to me. I waited about thirty minutes before inquiring again. The person who could rent me the truck had made it back, but they had neglected to tell him I was there waiting for the truck rental. They didn’t have the dolly I requested so I had to take a larger one, and the truck was almost out of gas so I had to immediately put gas in it once I got it. I’ve moved three times in the past several months and I’ve never had so many issues getting a rental I requested two weeks prior I originally asked for a 15 left truck but had no issue taking a 20ft. The location was also littered with trash and hard to find. If I could go back in time I would literally drive out of my way to rent from another rental agency.

Norman Coore 
Rating:
5.0

Very good service, very satisfied.

rod morrison 
Rating:
4.0

Customer did not leave a comment.

LINDA GAIL TACKETT 
Rating:
5.0

Everything was great!!

rod morrison 
Rating:
5.0

Customer did not leave a comment.

Sherry Hodgkins 
Rating:
5.0

Customer did not leave a comment.

BEN MEADE 
Rating:
5.0

Customer did not leave a comment.

David Stafford 
Rating:
5.0

Customer did not leave a comment.

mansoor mahmood 
Rating:
4.0

Customer did not leave a comment.

Darrell Mitchem 
Rating:
5.0

nothing to add

frederick deer 
Rating:
2.0

Customer did not leave a comment.

Angela Martin 
Rating:
3.0

Nothing

ORVILLE BLANKENSHIP 
Rating:
3.0

Customer did not leave a comment.

BRYAN PRINCE 
Rating:
4.0

Customer did not leave a comment.

DONNA ELLIS 
Rating:
4.0

Customer did not leave a comment.

Carles Baisden 
Rating:
3.0

Not only did UHaul not have what we reserved, could not complete the move. If you reserve something a company should make sure it could deliver. I called locations up to an hour away and nothing. Not even a discount for renting something for a job could only get half done. Poor business practices.

Richard O'Brien 
Rating:
5.0

Customer did not leave a comment.

christopher casey 
Rating:
5.0

Customer did not leave a comment.

Lowell Mullins II 
Rating:
5.0

Customer did not leave a comment.

James Tackett 
Rating:
4.0

Customer did not leave a comment.

reynolds hedland 
Rating:
3.0

Customer did not leave a comment.

William Mccoy 
Rating:
5.0

will not recommend uhaul to anyone

REBECCA OBRIEN 
Rating:
4.0

Customer did not leave a comment.

Alisa Vance 
Rating:
4.0

Customer did not leave a comment.

Paul Pletcher 
Rating:
4.0

Customer did not leave a comment.

Easter Hannah 
Rating:
5.0

The personnel were exceptionally helpful. They helped me to unload my vehicle from the auto carrier. It was not a trivial task.

Steven Ball 
Rating:
5.0

Customer did not leave a comment.

Kelsey Roberts 
Rating:
5.0

Customer did not leave a comment.

Curtis evans 
Rating:
4.0

Well to be honest we got there close to closing we had to Hooker own trailer up our self before we could leave the owner left after paperwork

DAVID TOMBLIN 
Rating:
5.0

Customer did not leave a comment.

Elliot Sartin 
Rating:
3.0

Customer did not leave a comment.

Steven Wilson 
Rating:
5.0

Customer did not leave a comment.

Curtis evans 
Rating:
5.0

Customer did not leave a comment.

James Anderson 
Rating:
4.0

Customer did not leave a comment.

SCOTT SIEGEL 
Rating:
3.0

Customer did not leave a comment.

Jaclyn Ruble 
Rating:
5.0

Customer did not leave a comment.

Belinda Stiltner 
No reviews have been submitted for this location.

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