Comentarios de los clientes para Du Frane Mini Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Du Frane Mini Storage

Clasificación general:

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Sara N.
Clasificación:

Charging my card weeks after rental without notice or communication sucked!

Tyler L.
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I ordered an appliance dolly and never got it on the truck, so I just used the utility dolly, it worked but would have been nice to get what I paid for on the truck would have made my move easier

WAYNE L.
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office people are so amazing

Christie S.
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El cliente no dejó un comentario.

James H.
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With the prevalence of COVID they did a great job of making us feel safe while still giving great service

Thomas W.
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El cliente no dejó un comentario.

KATHY L.
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El cliente no dejó un comentario.

Norbert M.
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El cliente no dejó un comentario.

Bill J.
Clasificación:

In addition to poor directions on where to return the vehicle, poor lighting, etc., an insane $25 fee was charged for a COMPLETELY CLEAN TRUCK. Unacceptable and will not be using this location again. And really, a .40 cent fee for ONE MILE OVER?!

ROBERT J.
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El cliente no dejó un comentario.

Leigh K.
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El cliente no dejó un comentario.

Kyle S.
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El cliente no dejó un comentario.

Larry J.
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El cliente no dejó un comentario.

Ryan M.
Clasificación:

Make it very clear that you need to put the smallest lock possible on the trailer door. I had a 1.5 inch lock on it and it still enough play in the door handle that it opened up after bouncing down the freeway. I ended up loosing a $100 dewalt weed wacker. It was one of the least expensive items in the trailer but still not happy about it. I wired the trailer shut for the remainder of my trip as well as locked it.

David J.
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I did the early check in and still waited for 45 minutes to get the trailer

Robert J.
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El cliente no dejó un comentario.

Mark F.
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It was a great experience. Young lady went above and beyond helping hook up the trailer and lights. There was a ground issue. She checked harness, plug on truck, came up with grounding solution. Very impressed

Michael S.
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El cliente no dejó un comentario.

ANTHONY D.
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El cliente no dejó un comentario.

Jacquelyn K.
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El cliente no dejó un comentario.

Kathleen H.
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El cliente no dejó un comentario.

Shelly H.
Clasificación:

We had to wait for a bit of time to be assisted with our pick up of a utility trailer. We had the available time, but maybe the next time we won't have extra time??? Maybe the pandemic has played a role in the efficiency of customer service.

Dusty K.
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Super speedy. Safe practices. Loved the assistance ensuring the trailer was securely attached. Suggested additional options, but not pushy.

SCOTT E.
Clasificación:

I had problems finding what I needed close to me. The return area is a little confusing and dark at night.

GUY M.
Clasificación:

Get better attitudes, very rude customer services needs to be worked on.

Mark P.
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El cliente no dejó un comentario.

Mark A.
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Very Slow Customer service

Patrick H.
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El cliente no dejó un comentario.

Randy D.
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Better customer service, the one lady was very rude when she asked if we needed something we explained that the other lady had helped us she made rude comments under her breathe.. I asked her how she could be acting that way towards customers since they just opened and honestly if I didn't need the truck I would've gone to a different site to have better customer service. The other lady was great! This was how she treated multiple customers this day as well because when we dropped keys off the next day other customers that were there stated she gave them the same experience... so honestly unless this were to change I would tell my friends and family to go elsewhere since there's a 50% chance they would deal with negativity on a moving day which is already stressful enough.

Jesus B.
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El cliente no dejó un comentario.

William W.
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El cliente no dejó un comentario.

KRISTINE L.
Clasificación:

This location always seems to have the rental equipment I need, when needed. Only things I can suggest are the following: 1) website pick-up timing does not calculate correctly...so, I entered in that I only needed the truck for 1-2 hours that way I was scheduled for a 8:30am pickup...otherwise, it was showing that I needed to pick up the equipment at 4am. Thankfully, Uhaul did not book my truck for someone else that day, assuming I only needed it for the 1-2 hours I selected on the website. This needs to be fixed or you will have unhappy and/or confused customers showing up for pick up at 4am. 2) The parking at this location is small and congested. Adding proper parking area for this location will greatly enhance the customer experience.

Tim W.
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Process was smooth and the folks at the location were very nice and helpful. Thanks!

KELLY D.
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El cliente no dejó un comentario.

John S.
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El cliente no dejó un comentario.

Holly W.
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The people who worked there were 10 minutes late so there was about 5 people waiting in line trying to check in for a truck

Jennifer L.
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El cliente no dejó un comentario.

JEFFREY P.
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Truck wasnt ready and was dirty

David R.
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El cliente no dejó un comentario.

MICHELE R.
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El cliente no dejó un comentario.

Marie J.
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El cliente no dejó un comentario.

Karen R.
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El cliente no dejó un comentario.

Craig R.
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El cliente no dejó un comentario.

JEFFREY R.
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El cliente no dejó un comentario.

JACQUELYN W.
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They did not provide enough information on anything. Every time I turned around there was another charge. Also they were not clear on renting the equipment and giving me something i didnt order or explaining y they gave me something. Also I am not sure who the man was BUT he did not realize that I was standing there, but said " that what the hell is she (me) doing towing a trailer If she cant even hook it up!?) Thats really good customer service!! I have towed boats and small trailers. This yahoo doesnt know who I am or what I am capable of. It was the worst experience ever!!

Amy L.
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More basic info for first time users.

Jeff K.
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Good service, trailer i rented needs tires

Jay P.
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El cliente no dejó un comentario.

David N.
Clasificación:

This is not the location I requested to pick up from. As usual you (uhaul) didn't have what I wanted where I wanted it. I had to drive to another town 20 miles away to get the trailer and return it there. That was completely out of my way.

pat V.
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El cliente no dejó un comentario.

Mikayla K.
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El cliente no dejó un comentario.

DOUGLAS H.
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El cliente no dejó un comentario.

LINDA B.
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El cliente no dejó un comentario.

ELLIS K.
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El cliente no dejó un comentario.

ROBERT E.
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El cliente no dejó un comentario.

Cheryl K.
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Process was easy; friendly staff; fair price ....sure helped make our move easier!

Daniel M.
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El cliente no dejó un comentario.

JOHN C.
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El cliente no dejó un comentario.

Liz R.
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Friendly and knowledgeable staff! They are very accommodating. DuFrane is my go-to for using U-haul!

MICHAEL F.
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El cliente no dejó un comentario.

RONALD R.
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El cliente no dejó un comentario.

Jeffrey G.
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When we returned the truck to DuFranes part of the driveway was blocked off due to resealing it, that was understandable. The other side of the building's driveway was blocked by another uhaul truck that was dropped off there so we could not leave the truck by the building. My husband had to drive down a side street to get to the back of the property to leave the truck there. He then put the keys in the drop box in the building. Today I received a phone call from the number 414-963-9060 the woman on the phone said she was from uhaul and stated we did not return the truck and we could be charged an extra $20. I told her we did return it yesterday already and what happened with the problem returning it. She was very rude and said I will have to talk to DuFrane Moving myself to clear up the problem. She needs to learn how to speak to a customer in a professional manner. I called Dufrane Moving and the lady there was very nice and said the truck is there and it was taken care of.

Aris W.
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My wife and I will definitely be recommending Du Frane Mini Storage to friends and family. They provided fabulous service. Can't say about those involved.

MICHAEL C.
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El cliente no dejó un comentario.

ROBERT W.
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The people I interacted with are great. I do all my rentales through this location. Never had an issue Will cotinue using this location The experience was excellent.

Jackie A.
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El cliente no dejó un comentario.

Matthew S.
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El cliente no dejó un comentario.

Nathan P.
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El cliente no dejó un comentario.

Ralph H.
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El cliente no dejó un comentario.

DANIEL B.
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Fix the trailer. The electrical is not correct and ruined my $100 module.

Larry W.
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El cliente no dejó un comentario.

Robert W.
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The truck that we picked up had an issue with the windshield wipers not working. I would recommend that critical safety issues such as this are checked after every drop off.

Wendy M.
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El cliente no dejó un comentario.

marie Z.
Clasificación:

Doing great

SHAUN P.
Clasificación:

It took twenty minutes just to get the trailer number and hook up. Then we had to ask for the license and credit cards back. They had no other customers there when I got there.

Melissa E.
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El cliente no dejó un comentario.

BilliJean L.
Clasificación:

El cliente no dejó un comentario.

ANTHONY R.
Clasificación:

El cliente no dejó un comentario.

pat V.
Clasificación:

El cliente no dejó un comentario.

Ross M.
Clasificación:

El cliente no dejó un comentario.

Aris W.
Clasificación:

El cliente no dejó un comentario.

Dennis M.
Clasificación:

Very courteous and helpful in the hook up my trailer

Anthony R.
Clasificación:

The 26' truck I reserved was not available, no fault of the staff but due to the previous customer not returning it in time. The staff were very concerned and helpful to get me in a truck was available and suitable. The smaller truck and took more trips than planned but it was doable. The customer who did not return the truck as scheduled did cause my move to be more laborious than planned. I suggest UHaul develop and implement a system of penalties for such customers. It would hopefully deter future customers who decide to abuse the contract and guidelines of the rental agreement. Other than that misfortune, I'm ver satisfied with the service and helpfulness of the staff. It was a pleasure to work with them. I strongly recommend this company.

Brandon B.
Clasificación:

Nothing, both of the women working were very great and accommodating.

Kate S.
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El cliente no dejó un comentario.

Troy D.
Clasificación:

More organized don't quote people wrong Information. I went there the lady quote me for 29.99 for the U-Haul plus 1$ for every mile I put onto it I only buy 7 miles they over charged my card not tell me that gas or anything was included I also denied the insurance since I was staying in town. The service was by far the worst I have been to other U-Haul a which were better with better service. They were not professional swearing around yelling at each other.

Aaron H.
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El cliente no dejó un comentario.

Gerald F.
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El cliente no dejó un comentario.

Gerald F.
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El cliente no dejó un comentario.

Salvador M.
Clasificación:

El cliente no dejó un comentario.

WILLIAM C.
Clasificación:

Friendly

BECKY P.
Clasificación:

El cliente no dejó un comentario.

Grace W.
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El cliente no dejó un comentario.

Charles L.
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El cliente no dejó un comentario.

BRADLEY W.
Clasificación:

Quick, Organized and friendly customer service!!

Timothy S.
Clasificación:

El cliente no dejó un comentario.

Mark K.
Clasificación:

El cliente no dejó un comentario.

Kevin N.
Clasificación:

The driveway was extremely difficult to maneuver and would be impossible for more than one person to remove a vehicle at a time.

Jason B.
Clasificación:

El cliente no dejó un comentario.

JENNIFER M.
Clasificación:

El cliente no dejó un comentario.

Jontae R. | Overall Experience |
Clasificación:

GREAT PLACE

David J. | Overall Experience |
Clasificación:

Thank You

CHARLES F. | Overall Experience |
Clasificación:

Conveniently located. Friendly staff.

Ashley R. | Overall Experience |
Clasificación:

You were amazing with your customer service. I appreciate that you were able to work w/ me on finding another suitable renter since I ended up not needing to use the storage unit and wasted your time.

No se han enviado comentarios para esta ubicación.

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