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Joe B.
Customer Reviews for Du Frane Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Great service@
KARIE S.The trailer that they had reserved for me was not the trailer I had originally requested but they accomodated my request to switch equipment.
Joe B.had the equipment I reserved and I was ready to go in a timely fashion.
Steven L.Very nice and helpful!
Debbie F.Fond du Lac,Wisconsin Fleet Farm offers a bigger,better trailer to rent for less money.I went there first hoping to rent that one.Maybe Uhaul could match that value.Also,Fleet Farm doesn't't take pictures of my drivers license-and that is a BIG reason NOT to use Uhaul!!!
THOMAS H.Great service
Russell O.Everything was great!
Cory B.They added extra BS charges to my CC. I will never use them again.
Joseph R.Received exceptional help unloading truck provided by U-Haul. If you need assistance in loading/unloading I HIGHLY RECOMMEND requesting a gentleman by the name of Lucky Wurstz.
Kenneth K.Servicio amable
TIMOTHY L.Muy bien servicio La atención fue excelente Muy satisfecho
Eduardo Gerardo L.Thank you for being so patient and kind!
Rose W.The lady at the front desk was so kind and helpful. Would go back if I ever need to.
Terry H.DuFrane is a class act. Always accommodating and willing to help
Eric M.Just continue the friendly and professional service.
James M.Servicio al cliente de excelencia.
DONALD S.Parking was very difficult, we arrived and there were already two customers in line so we had to park in the grass next to storage units because their vehicles had taken the parking spots. The truck we rented felt like it was going to break down at any moment and pulled to the right when driving it. The staff was very friendly and was making due with their tight conditions. Overall we will be back if we need to rent a uhaul, but I think a larger parking lot would make using that location much easier.
Andy Y.Friendly and helpful customer service. They made my first time renting a breeze!
Christine P.First unsupervised drop off. Uncomfortable but went ok
Paul B.The rates for mileage is way to high, if I did not not an immediate use I would not have rented the truck! I will definitely not use haul again while the rates are this high for mileage!!!!!!!!!!
WILLIAM H.The first woman to help me was helpful and friendly and understanding of my situation. I had come to this location after my reservation at another location, my equipment was not available from another. Equipment I rented from this location had a gash in the tire, which was not recognized until 30 min up the road
Michael G.This location is awesome friendly and helpful
ANDREW W.entrance/exit was blocked by several trucks so difficult to get into and out of parking area.
Joel K.the lady there was so awesome and even stayed because we were running a few minutes late. great cusomer service.
Kevin D.The location did not open at exactly 9am on a Sunday, so I had to wait a few minutes before the employee arrived.
Roger F.Returning the trailer was a bit cumbersome but overall, good experience.
Matt S.This was not the place we originally were scheduled to pick up. The other location didn't open until two p.m., which nobody told us when they moved us from a Sheboygan pickup to Fond du Lac. That would have been a big problem, except this location where we did pick up was able to make it work for us. We appreciate the accommodation at Du Frene.
Peter O.One worker came out in the pouring rain to help with reconnecting the auto transport
Christopher M.Location rated average due to road construction, otherwise good experience.
Dave V.Small office crammed full of stuff
Richard B.Was trying to get to place by noon. Stuck by train called at 1154pm to let person know. Woman Was quite rude. Wasn't sure she would wait. Stated we close at noon. Made it by noon. All was good.
Brian H.need to update rental trucks. can't bluetooth to stereo for music or phone calls and truck didn't have cruise control and on a long trip it would be nice.
Kevin H.nailed it!
Jeremy H.Hire an additional person for the shift because the poor lady was very busy. However, she did handle everything well.
Linwood E.Just keep the current employee. She was very helpful. Or maybe hire a second person on the same shift because she was very busy.
Linwood E.They were extremely understanding and flexible!
Margaret P.great service
John N.Customer service was great and the employees were very nice.equipment was easy to use .
Tikerryae B.This wasn't the original company we had requested. Midwest Outfitters was a bit closer so we used that one…only to find out that they weren't open! We(and another couple ) sat in that parking lot waiting for way too long. It wasn't until I googled the company and got the ‘canned' message that I found out. I did go talk to the other couple waiting and they were really upset! We than googled for other companies and DuFrane moving came up and we're glad to help us! Kuddos to them!
James K.The rental worked out very well!
Lockwood W.After hours drop off was a pain. I didn't realize we had to take pictures of everything and submit. Luckily we didn't just drop the keys and leave, I would've been extremely upset at the $20 "convenience" fee.
Jennifer R.Have dealer open on time not 15min late
pat V.The people were very nice. They were so helpful. I can't say enough about their great customer service. We had used their storage for years.
Gina & Ken K. | Overall ExperienceMy only complaint has to do with horrible ice conditions where trucks were parked and ice in front of unit. Very dangerous for movers and renters!
Laurel M. | Overall ExperienceThank you for being great!
richard h. | Overall ExperienceWe were more than satisfied with our entire experience with the Dufrane company. Our storage unit was clean and convenient as we staged for A move. We also are very happy with our U-Haul truck, it was extra clean and a real nice truck to drive. Thank you for your excellent service.
TERRY B. | Overall ExperienceThe location couldn't be better too!
Dawn S. | Overall ExperienceGREAT PLACE
Jontae R. | Overall ExperienceGracias
David J. | Overall ExperienceConveniently located. Friendly staff.
CHARLES F. | Overall ExperienceYou were amazing with your customer service. I appreciate that you were able to work w/ me on finding another suitable renter since I ended up not needing to use the storage unit and wasted your time.
Ashley R. | Overall ExperienceDid NOT rent unit. Was told that the free myonth was NOT valid at this facility so I canceled.
Privacy R. | First ImpressionsOnline it said one price when I got there it was $70 more
Privacy R. | First Impressions