Customer Reviews for Du Frane Mini Storage
(Distribuidor de U-Haul del vecindario)

1,713 comentarios

179 W Division St   Fond du Lac, WI 54935
(at Brooke)

(920) 923-5757

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 4:30 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: 9 a. m. - 12 p. m.

Servicios en esta ubicación:

Contáctanos

(920) 923-5757

179 W Division St
Fond du Lac, WI 54935
(at Brooke)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 4:30 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: 9 a. m. - 12 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Angi M. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRADLEY R. 
Clasificación:
1.0

Lady that worked there was extremely rude and disrespectful. She accused me of putting graffiti on truck swore at me and when I asked for her manager phone number she literally threw his business card at me. She than found out the graffiti was there prior to me renting it and did not apologize I will be contacting higher up Monday ahe should not be employed there way she treats customers...

JERAMIAH P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Heather N. 
Clasificación:
5.0

I appreciated the care and concern even though.the person was very busy. We will use them again no doubt!!

JOSEPH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEHMAL S. 
Clasificación:
1.0

El cliente no dejó un comentario.

MAI L. 
Clasificación:
4.0

Don't complain so much about having to make changes to the contract last minute.

MORGAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM K. 
Clasificación:
3.0

Just curious the cop noticed the trailer I rented had Oregon and 20 on it and apparently it was expired. But if it was wasn't happy to see this

KRISTINE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHLEEN H. 
Clasificación:
3.0

Start using unlimited miles and you will get more rentals

KAREN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA M. 
Clasificación:
3.0

The online service was absolutely horrible. I was not able to return the truck online and had a horrible experience with calling customer service. After an hour the online customer was able to help me and was very kind.

Catherine W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Pam C. 
Clasificación:
4.0

El cliente no dejó un comentario.

michelle G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Corey B. 
Clasificación:
5.0

Quick and easy will use again

Steven K. 
Clasificación:
5.0

Friendly great service as always

Heather A. 
Clasificación:
5.0

Ob-line instructions were beyond me. Personnel friendly and respectful. Google maps has no option for pulling a trailer and were difficult.

GORDONJOHN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn D. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK B. 
Clasificación:
1.0

The lady at the counter was rude asf... I told them when I rented the trailer I needed until 1045-11 am she started calling me at 945 am and was very disrespectful... i will avoid ever renting there again if possible... two other people also told me they had issues with the same lady. Uhaul should pull there franchise if they cannot treat customers with respect!!!

JASON P. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAMELA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ORLANDO R. 
Clasificación:
3.0

Make the Mobil self check more informative for 1st time users

Garfield R. 
Clasificación:
3.0

El cliente no dejó un comentario.

TIMOTHY S. 
Clasificación:
5.0

The uhaul app was not user friendly. You need a UX designer to restructure how the app is used

DANIEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN P. 
Clasificación:
5.0

Great and helpful people

Mark A. 
Clasificación:
3.0

Have a person to check it in

Daniel B. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHRISTINA P. 
Clasificación:
1.0

Be more courteous, and helpful.

Joseph L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dan M. 
Clasificación:
1.0

Charged me for cleaning the vehicle when I reported it not cleaned when I received it.

JENNIFER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TADEO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

VANESSA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRED W. 
Clasificación:
2.0

I was charged $5 for the trash that was in the vehicle PRIOR to me using the vehicle...ARE YOU KIDDING ME? Also I filled the tank past full and was charged $8 extra in fuel...terrible.

BRANDON R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy Z. 
Clasificación:
3.0

El cliente no dejó un comentario.

Karl A. 
Clasificación:
5.0

Joanie was polite, friendly and professional on a day when customers were lined up outside. She made everyone's experience better by her pleasant attitude.

GEORGE B. 
Clasificación:
4.0

Improve the app for check in and return

JOHN G. 
Clasificación:
5.0

Location and vehicles are not the issue I had, i chose to use the App to get my rental, website says it will only take 15 min. It took me an hour to finally get the keys after a few phone calls and message chats to a representative.

Joseph W. 
Clasificación:
3.0

I was routed to a different location adding additional 1.5 hours to my trip and was not compensated for the additional gas I would have to use. Also, I was told I could pick up my uhaul truck anytime with mobile pick up. When I arrived, I was told my truck was no longer reserved and had to wait an additional 40 minutes to get a new truck. The people working were helpful to accommodate me, and apologized for the inconvenience.

THOMAS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREA C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alexander A. 
Clasificación:
5.0

Had a very good experience.

Debra A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD B. 
Clasificación:
5.0

👍

MARY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARY W. 
Clasificación:
1.0

not happy with the customer service i received i was told a certain prince and they over charged me

Jennifer K. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEF F. 
Clasificación:
2.0

Spent 40 minutes at the local office trying to check in only to be told the particular trailer we reserved weeks in advance wasn't available and our only option was a smaller trailer. We weren't offered a discount or anything for the inconvenience. We will definitely go elsewhere next time we require a rental!

Jennifer M. 
Clasificación:
2.0

El cliente no dejó un comentario.

JARED N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lana M. 
Clasificación:
5.0

Next time please verify employment ahead of time. I scheduled my reservation 1 week in advance & we were taking the truck at 6am, before the place opened. That's when I get asked all sorts of extra questions (like add driver's license, passport, proof of employment) btw I had added the driver's license pics the day before, so why ask for the same again. Then I put the work number & that's when it's needed to confirm that I work where I work (6am, nobody was at the office) so we wasted 45 mins getting this done the morning off when this could've been done when I made the reservation. Other than that it was all good

Edric N. 
Clasificación:
3.0

Overall it was fine I guess. I think my issue is more with the Uhaul system than this location. I go through the trouble each time to select my equipment online, select my insurance, upload drivers license, and enter a credit card. Then, when showing up, you wait in line for at least 10 minutes because the process for each person at the counter takes forever. They ask me all the same questions I already filled out online, ask me if I want insurance (which is already on my order), ask for my driver's license to scan (which is already scanned to the order), and ask for the credit card (already on the order) so they can make a phone call to verify. It just seems like if all of this is done at the location, then why even go online in the first place. I understand you can't just hand equipment over without a signature, but it could be much more streamlined. The folks at this location are pleasant and I think it just seems annoying and slow at their location due to the process they have to abide by.

Adam S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY Z. 
Clasificación:
5.0

Very friendly staff.

mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rom P. 
Clasificación:
5.0

Great customer service been going there for years

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES P. 
Clasificación:
5.0

I returned it a day early do I get any credit

GEORGE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD K. 
Clasificación:
5.0

Everything was quick, easy and efficient. They don't try to sell you on things, but I did get the insurance for the vehicle. Easy in and out and easy drop off key box. Very nice people to deal with, accommodating and knowledgeable.

GREGORY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIchael B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

COREY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakesha F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK P. 
Clasificación:
5.0

In my experience the folks here work very hard to get things right and put their customers first. They "get it."

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura W. 
Clasificación:
5.0

El cliente no dejó un comentario.

REINALDO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David E. 
Clasificación:
3.0

Make sure your trucks are not death traps. I thought the front end was going to fall off the truck we had. It was very scary.

JEFFREY H. 
Clasificación:
2.0

Wait time was excessive. Waited 45 minutes to pick up the truck.

KANDICE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRISANTO P. 
Clasificación:
5.0

Very reasonable and convenient, always try to accommodate even on short notice. Gracias

ARIS W. 
Clasificación:
5.0

I did'nt realize the items I ordered to assist with my move (sofa cover, mattress cover, packaging tape and plastic wrap tape) was sent seperately so I basically bought it twice. Once on-line and once from the store. I assumed it was going to be with the truck.

ANDREW K. 
Clasificación:
1.0

Used app to attempt to pick up truck. Horribly inconvenient took forever and so much information could have been done prior to pick up. It also did not allow for the switch of vehicles we needed to make because the gas guage was broken on the one. Employee there just seemed like she didn't know what to do. Truck had a vape pen left in it, which during covid, something I didn't really want to have to touch but also didn't want to get charged for leaving it in there. My moving partner twisted her ankle on a paver block sticking two inches out of the ground going up to the door of the building. So on top of being behind schedule due to the pick up process I was now a man short on my end due to Uhauls poorly kept facility. While returning truck I had to wait for employee to clean another vehicle and then figure out how to charge me since we had to swap vehicles due to previous mentioned issues. Just a horrible experience all together.

Samantha S. 
Clasificación:
3.0

Online ordering went smooth, 26' uhaul truck was perfect, but the check-in process in the store was really awful. I arrived at 2:45 to pickup for 3:00, I waited in line for 25 minutes. I had already pre-checked in, but the process still took 15 minutes. The lady that helped me seemed knowledgable but extremely frustrated. The other lady behind the desk was really struggling with checking people in. All in all a good experience; however, I will use a different location if I need to rent a Uhaul again.

TRACY C. 
Clasificación:
5.0

Always rent from here. They not only know the business but are super helpful. This time they extended an unexpected courtesy and am very thankful.

ANDREW D. 
Clasificación:
1.0

FIRE ARCHIE BUNKER! The old tall skinny guy who works there was very rude to me. The lady who set up my contract asked me if I needed help hooking up the trailer, I said no, but the old rude dude showed up anyway, and had no idea what he was doing. He kept twisting the safety chains so tight they had no slack for turning corners. I told him that as I put more slack in them and he gave me an attitude about it. He then interrupted me and told me to shut my truck off because he was choking on the exhaust. I never asked for him to help me and I wish that he hadn't. Then he and another lady were arguing with me about the blinkers not working and blaming it on my truck, my truck works fine. They insisted that I needed to start my truck for the blinkers to work, I told them the key is on and the blinkers were working on the instrument panel. 'They were very rude and acted like I was an idiot. I have been pulling trailers behind diesel and gas trucks for many years, and they are usually much bigger than u-hell has to offer. I will never rent from u-hell again!!

QUAY V. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONALD C. 
Clasificación:
3.0

Pull in blocked by vehicle while women was talking. Doors were then locked with no assistance once we were able to pull in. Then, charged a cleaning fee.

MICHAEL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DIANE K. 
Clasificación:
3.0

They were late, customer service was lacking. Truck smelled of cigarette smoke. Other than that, was great. Just lack of instructions on what to do or where to leave it parked.

DANIEL E. 
Clasificación:
1.0

I was able to reserve a 26' online and then was told that there wasn't one available. Was able to swap for a 15' and had to immediately fill up the tank because it was nearly empty. Not a good experience at all. Had I not called to confirm the timeframe I would not have had a truck available in the time I needed a truck

Amanda B. 
Clasificación:
3.0

El cliente no dejó un comentario.

JEROME M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUZANNE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

RHONDA F. 
Clasificación:
1.0

The business owner was late to open the business in the morning. I came to return my truck and the owner had taken off in her car somewhere so I sat and waited a half hour to settle my bill

Mark E. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David I. 
Clasificación:
5.0

El cliente no dejó un comentario.

TADEO D. 
Clasificación:
3.0

El cliente no dejó un comentario.

JEFFREY P. 
Clasificación:
5.0

We were more than satisfied with our entire experience with the Dufrane company. Our storage unit was clean and convenient as we staged for A move. We also are very happy with our U-Haul truck, it was extra clean and a real nice truck to drive. Thank you for your excellent service.

TERRY B.  |  Overall Experience 
Clasificación:
5.0

The location couldn't be better too!

Dawn S.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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