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DANIEL M
Customer Reviews for Du Frane Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Our local Fond du Lac U-Haul dealership is great. They always are friendly, professional, and efficient.
LAWRENCE MTHE SERVICE WAS OUTSTANDING AND THEY WENT ABOVE AND BEYOND MY EXPECTATIONS!! SUPER HELPFUL AND FRIENDLY!
Douglas MThey do such a good job at this location!
Rita BOffice personnel were very kind and helpful. Office is a little cramped. Too much stuff, kind of messy.
RICHARD BThe check in feature for the app did not work and I had to go inside to complete everything.
DONALD HJulie was wonderful to work with in figuring out what I needed and very personable!
DANA KOpen weekends, great for customers!!!! They are always great.
RALPH CFantastic service, thank you so much for your help!
CALEB WWas late opening shop. About 5 to 7 mis and was 5 of us in line . told us to go hook up Trailer. BUT as we never rented one we did not know the jack was in shop and she NEVER TOLD US. . WITCH put us a little beside and our start moving. Other wise Trailer was the way to go all the way. For round trip .
CAMERON WBienvenido
STEVEN CAll was positive in regards to the reservation and services. Only concern was the vehicle was herky jerky. I'm not sure if that's typical behavior of this type of vehicle. It didn't matter loaded or unloaded or road surface. Seemed to happen at higher speeds, 4th and 5th gears. Might want to check it out.
LISA CYour office was very sweet and understanding. The women at counter understood what we were dealing with. She got us in a different vehicle (truck) because our current vehicle was working to hard to pull the trailer.
CHRISTOPHER FMake it eazyer for elderly people that don,t understand using the web.
DEBORA NExtremely polite and very customer oriented.
Heidi SI have used this U-Haul office multiple times. The woman is nice and always helpful.
JOHN WServicio al cliente de excelencia. Extremely helpful !! Definitely use Dufrane folks again. Tom
THOMAS MThey opened late, and were not ready for customers.. my pickup time ended up getting pushed back by 20 minutes.. Uhaul also needs to update their system better I had to take every picture between 2-8 times because it even registered that I took a picture
Brian WN/C
LANC BThe lady was late to open the store and no one came to help hook up the trailer . Very unprofessional
MADISON CPick was amazing! they were so friendly and helpful.
TRACY MThe office is a disorganized mess but the employee handled the transaction very well.
JAMES DSite is great! Always friendly and helpful! U-Haul app however needs major improvements, very slow to upload photos and crashes often
Zach HUm I did not move anything out!
Emily R | Overall ExperienceI love that the app is convenient for after office hours but it seems slow and has bugs
Nick SThis location did an outstanding job
Jackson BNice and excellent service. Called next day when we dropped off the trailer the night before they got on it to get it checked in
CINDY AThe location/store itself was a wreck. Boxes everywhere, papers piled on the desk, hardly a place to use to sign the paper. Very unprofessional. The truck was a rough ride, but fine.
NTHN SOnly one person working and I had to wait about 12 minutes for service.
John BJudy & team are very helpful and knowledgeable.
Jacob RFantastic service. Highly recommended.
Jacob RVery helpful person greeted us.
Steve AJudy is absolutely wonderful! We have always loved working with her! She is always so accommodating and super helpful! The best!
Peter DNice front desk lady.
Alberto ABeen here many times and there always very pleasant A+ service
Mark AWhile waiting to pick up my U-Haul, at least 2 others were waiting, gave up, and left. There was one lady running the desk, manning the phones, and helping customers. The building/office was unorganized and the process was slow.
Alice GWhen trying to check out online, the "scanner" would not accept my Driver's license. I spent 15 minutes trying to get it to work however, the location was open for other customers and they were able to assist me.
Brandon CVery easy to work with!
Gregory HI rented a cargo van from this company and the woman who helped me was efficient and clear in her instructions. I would recommend using this company.
MARY MIt's in the absolute worst part of Fond du Lac. It made me nervous to leave my vehicle parked there while using the unit. Upon arrival, no employee was there. Literally. Eventually, there were several customers. Some of us went in the back looking for someone. Some stayed in the office. Then, a customer drove up and suddenly the worker appeared and proceeded to help the newly arrived customer in the lot. So we were all still waiting. No explanation. No apology. When returning the unit, there was a long line with only one person to help. Very poor experience overall.
TODD WThe pick up location was extremely disorganized and the staff gave me the wrong size truck and I had to spend an additional 30+ minutes getting that straightened out and then on my paperwork they had the wrong drop off location that was completely out of my way, and when I pointed all of this out and referred to my Confirmation email with all of my reservation details for verification, the woman told me that it didn't matter and I could drop the truck off anywhere in the Milwaukee area, which was untrue and I ended up spending an additional hour plus on the phone before I could drop the truck off to have the drop off location changed in the system to the one I needed it to be. Overall very inconvenient and Frustrating experience.
Carisa DHave extra help during peak hours. Also, update video on how to connect trailer to hitch. New hitch not shown on video. Also, tell client that they should inspect the trailer before signing off on accepting trailer.
Steve CDreifurst moving always satisfying
Paul FI loved the drop down trailer gate. Could have used that when I was moving my kids back and forth in college
GARY SThey were great to work with and if you are looking for a great storage place reasonably priced and great location, this is the one!
Cathy M | Overall ExperienceMade reservations to pick up 2 trucks at a certain place. Kept changing the pickup and drop off locations. Made it very inconvenient. Plus the one truck I got charged around $260 and one was $110. Horrible experience
Ben RStaff were friendly and extremely helpful.
MARK SReduce cabin noise. Reduce wait time at store.
Michael MUhaul gave me the wrong location for drop off. The drop off location given to me did not accept trailers so we ended up having to go to another location for drop off.
Misty PCustomer parking lot would be nice. Roadway gets congested at times.
Jake BN/C
Bonnie KThe worker was awesome and very helpful she really made it a enjoyable experience
Shannon WSaid a trailer hitch would fit the ABSOLUTELY ONLY THING I NEEDED IT FOR AND IT DIDNT FIT SO A WASTE IF A DAY OFF AND $100!
Joseph BGreat service, affordable and well maintained. Whether you need storage or moving assistance - wonderful place to secure and transport all your belongings.
Patricia M | Overall ExperienceThe unit I had wasn't sealed properly. A couple days after I rented it, I seen that there was water on the floor. I let the manager know and that I put blankets down in front of it as that's all I had. She said she would look into it and possible fix it. Didn't hear back from her. Yesterday the 8th of June, which was like just over 3 months since I moved my stuff in, I moved all my stuff out and mine and my son's mattresses were soaked with water. My mattress was less that a year old and I hardly slept on it and it costed about a grand. My son's mattress was about a year old and it costed about 200. I told dufrane about this and the lady that I spoke to at first I showed her my mattress and she acted like it was no big deal saying that "it's just water". Ummmm the both mattresses were completely soaked. And they've been sitting in water pretty much since I moved in so, there's probably mold on the inside of the mattresses. Well, she said that they would cover cleaning and if I wanted to file a claim with the insurance company, I could do that but, the insurance company would probably not cover any of the damages or, they would give me something like 100 bucks. I left and unloaded stuff with the uhaul I rented. I came back to return the uhaul. When I went in, I talked to another lady about it and she said that they talked to a cleaning company and they would cover the cleaning charges of the mattress but, the company could only come out next week which wouldn't work for me as I work for the State of wisconsin as a corrections officer and, I'd be working the entire week. She then told me that if I wanted to go through with filing a claim with the insurance company, that the insurance that thry have doesn't cover stuff inside the units and if it's found out that they won't pay for the mattresses that they also wouldn't pay for the cleaning. The lady who was the one who originally signed me up for the unit and was the one that I told originally about the leaking said that she remembered me telling her about it and looked into getting it fixed stated that she looked into it and the company that she talked to said they couldn't do anything on the outside of it and only on the inside. Also she would have moved me to a different unit that was coming open a couple days after but, she never told me about either because I said I had blankets on the floor by the problem area. After that I walked out and said that I still wanted fir them to file a claim with their insurance company and they would also be hearing from my lawyer.
Dan P | Overall ExperienceThe people were very nice. They were so helpful. I can't say enough about their great customer service. We had used their storage for years.
Gina & | Overall ExperienceMy only complaint has to do with horrible ice conditions where trucks were parked and ice in front of unit. Very dangerous for movers and renters!
Laurel M | Overall ExperienceThank you for being great!
richard h | Overall ExperienceWe were more than satisfied with our entire experience with the Dufrane company. Our storage unit was clean and convenient as we staged for A move. We also are very happy with our U-Haul truck, it was extra clean and a real nice truck to drive. Thank you for your excellent service.
TERRY B | Overall ExperienceThe location couldn't be better too!
Dawn S | Overall ExperienceGREAT PLACE
Jontae R | Overall ExperienceGracias
David J | Overall ExperienceConveniently located. Friendly staff.
CHARLES F | Overall ExperienceYou were amazing with your customer service. I appreciate that you were able to work w/ me on finding another suitable renter since I ended up not needing to use the storage unit and wasted your time.
Ashley R | Overall ExperienceDid NOT rent unit. Was told that the free myonth was NOT valid at this facility so I canceled.
Privacy R | First ImpressionsOnline it said one price when I got there it was $70 more
Privacy R | First Impressions