Courteous and accommodating. Location is convenient and customer service was very good.
Rose T
Customer Reviews for Dry Ponds Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Nice friendly manager/owner. We enjoyed a lovely conversation with him.
Christine SI always use Dry Ponds Self Storage for U-Haul rentals. They are always so accommodating and easy to work with. Very nice people.
Barry BAll went well.
Rudy AExcellent service
KENNETH PGreat experience
Richard FExcellent service as always! I have rented from this location several times with no issues.
Randy EYou're way too expensive
donna bGreat Customer Service!
Barry BGreat experience with management and very informative. Would use again
regine pRead comments above
Candice YThe staff at Dry Ponds Self Storage are excellent to work with. I use them each time I need a truck. Very nice location.
Freddie DNothing really, it was a very good experience
Randy CThe cost. Rented for two days at a cost of $30 a day. Ended up having to pay over $167. I don't like this. Huge price jump.
Duane HThank u do a dam good job don’t see anything to improve I rent it again and will
Tracy LDropped off after hours but everything looked very clean. The link to drop off was very user friendly
Mark CThe manager was UBER helpful in explaining the terms and conditions of the contract and other advice I found very helpful.
Timothy MWe were not happy with the communication of this rental. I did not know I had to go to the Lenoir location until 8:00 when my reservation was scheduled for pick up in Boone and that's when I was informed. I was on the phone with customer service twice and they said they communicated the change in pick up location to me, but I never received a call, voicemail, text, or email. It was very inconvenient because the drive to Lenoir is 45 minutes. So we spent an hour and a half of our time on our moving day that was out of our control. We were not happy with the lack of communication and organization.
Jacob H*Great customer service *I was greeted kindly and treated like a regular *I will be recommending this location over others and will be using them again in the future.
Matthew FI hired through your web site 2 helpers for 6 hours. Sanders Movers were the company. I had to pay them up front $545.00 and they never showed up and I had to pack this truck and unpack alone. It's a scam and I'm calling Visa, my bank, U haul and my attorney.
Tom DGreat location. Great folks to deal with.
Randy RMobile app would not accept pictures for fuel and mileage so had to use browser.
Clint HThe pickup and drop off locations were awsome but uhaul customer service sucks horribly bad.
David BI’d like to rent in there because they treat you like family they don’t treat you like like just a customer
Ralph AI was reprimanded the whole check in because he had to come up from Hickory. Don't have a business if you don't want to help the customer. Check in had to be his time an hour later than what I had asked.
Jean HQuick and easy pickup!
Kennetha KPatrick was extremely helpful when I found out that the original return point was not an authorized as a drop off point. He extremely helpful with getting the truck returned.
Milissa CEverything was wonderful and staff member was very helpful.
David TPatrick is excellent!!
Richard AVery nice service. Convenient location and was open for business right on time. I will definitely use this location again.
Janice LVery nice and well run facility
Jennifer W | Overall ExperiencePatrick and Charlotte will go above and beyond to help with anything. Highly recommend this storage facility!!
Kristin M | Overall ExperienceFriendly, professional, very clean property!
Betty P | Overall ExperienceI resided with Dry Ponds Self Storage for over a year and a half and I have always liked being there. Thank you guys so much!!
Destiny M | Overall ExperienceVery nice and clean place. If I ever need a place to store anything I will come back. Gracias
Elaine P | Overall ExperienceWe were absolutely and completely satisfied with Dry Ponds. But we were given ample storage space onsite at the Hub building. On-site storage was/is very critical to serve our non-profit bookstore and gift shops. Your customer service was excellent. Jan Karon Executive Director The Mitford Museum HUB building Hudson NC
Janice K | Overall ExperienceFacility was very neat and clean. Patrick was very friendly, knowledgeable and helpful.
David KOwner of location very nice and professional. Great deal on truck threw Uhaul, called budget and was alot more money.
Scott GGreat storage facility. All staff very friendly and helpful. Would definitely recommend and use again.
Cindy D | Overall Experiencewas very happy with everything. Will use again if I every need one.
Linda K | Overall ExperienceSales person was very helpful and made the experience less stressful. Nice and clean truck and facility also. Highly recommend this company for anyone needing to move and store belongings.
Patricia PI was very well pleased with my storage unit clean and very secure all the staff were very pleasant and friendly I would recommend this unit because of the cleanliness,security and the easy access.
Debbie B | Overall ExperienceNice clean units, very secure facility. Would definitely use them again.
Brandon T | Overall ExperienceI didn't get the $20.00 refund back yet.
Saundra J | Overall ExperienceThe most friendly and helpful owners. I would highly recommend this storage facility; it's very clean and well maintained.
William N | Overall ExperienceThe people who ran the storage units were awesome! They were easy to deal with and very friendly. The ease of getting in and out couldn't have been any easier. We would recommend this place to anyone looking to store their belongings!
Jim B | Overall ExperienceDo not rent or pickup from this location!. The owner was rude. The truck had not been cleaned or checked from the last rental and was not ready for us. He told us he didn't have to rent to us if we didn't like it besides he doesn't make any money from uhaul anyway.
Beth AStaff is great. I felt very welcome. Class act!
Robert H | Overall ExperienceGreat customer derive very friendly ad professional great place to rent a trailer or moving equipment
Raymond DThe truck smelt funny and the smell got into some of my clothes that were in boxes on the tuck. I also feel like there should have been more communication in regards to when my location pickup for the Uhaul was switched.
Mikaylen RN/S
Rhonda FExcellent service
Ralph BClean and new
Mike H | Overall ExperienceGreat place great owner
Wendell W | Overall ExperienceControlled gate access and well lit for security. Units are easily accessible and clean.
Rhett B | Overall ExperienceI was 2 hours late dropping off trailer. So they charge me a whole extra day 30 dollars. And then he didn't even come out to unhook trailer. I had to unhook trailer my self and lift off of hitch myself. I'm 60 years old ! Very unprofessional never use them again. Save your time and money and go with a different company! Jim P
jim pConvenient for quick storage options and return of equipment. Very friendly and helpful!
Rhett BVery nice clean place only thing was the way they gave the deposit money back. It was in a personal check! He said it was how he kept a record of the money he returned to customers. I didn't pay him
Sonie S | Overall ExperienceI highly recommend this storage facility. My experience at others not so much.
Pam W | Overall ExperienceVery nice staff and very helpful
Ericka H | Overall ExperienceVery professional staff. Storage units were so nice, easy in & easy out.
Naomi G | Overall ExperienceThanks for the space
ADAM M | Overall ExperienceI would highly recommend this facility.
Kimberly W | Overall ExperienceThis is a nice, clean, and secure storage facility. The owner, Patrick, is super friendly and helpful. Would totally recommend and rent from again in the future.
Derek N | Overall ExperienceDry Ponds Self Storage Uhaul was a wonderful experience! We had the 15-foot truck that was clean and no damage. We rented it for an around town move and it was absolutely perfect! The Owner was so nice and accommodating. We highly recommend this storage place and the U-Haul services!
Janine H