Customer Reviews for Drive Away Today
(U-Haul Neighborhood Dealer)

302 comentarios

1131 Airport Blvd   Austin, TX 78702

(512) 961-1975

Horario

  • Lun. - jue.:
    10 a. m. - 6 p. m.
  • Viernes
    9 a. m. - 6 p. m.
  • Sábado
    8 a. m. - 12 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(512) 961-1975

1131 Airport Blvd
Austin, TX 78702

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    10 a. m. - 6 p. m.
  • Viernes
    9 a. m. - 6 p. m.
  • Sábado
    8 a. m. - 12 p. m.
  • Domingo
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Oscar V. 
Clasificación:
3.0

It's a very small location with limited parking and a small wooden shack for an office. The man at this location was very helpful though! He was very efficient and I had my 15' truck in short order and was on my way.

Lawrence D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin B. 
Clasificación:
5.0

Service was great. The lot was a little messy with all the rain and a little hard to get in and out as far as getting dropped off.

Ty H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Houston W. 
Clasificación:
5.0

I appreciate the service, fast, and reliable

Evelyn J. 
Clasificación:
5.0

In a world of apathy -and the concomitant poor customer service -Monique was an inspiring beacon of helpfulness, attention and personal engagement -throughout the rental / return process. We will return!

Marlon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Olivia H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacob A. 
Clasificación:
4.0

El cliente no dejó un comentario.

John Q. 
Clasificación:
3.0

No place to leave car and loads of construction making it hard to get in and out.

Mabel L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yulonda S. 
Clasificación:
5.0

Nothing. Seamless experience. Vehicle was ready when I arrived

Logan G. 
Clasificación:
5.0

They were wonderful! Both people I interacted with were great and stayed to help when Uhaul dropped the ball. Uhaul made it really difficult to use the app based pick up. Like needing to call a 3rd party to verify my identity?! That doesn't even make sense. I could give you anyone to lie confirming it. Extremely frustrating. Thankfully the guy at the pick up location was able to do your job for you.

JOHN C. 
Clasificación:
5.0

Great customer support and definitely would come back again

David O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
5.0

Very friendly and helpful staff/owners. Your U-Haul phone App is TERRIBLE. Many functions- particularly the camera function for pics did not work on my phone.

Zachary P. 
Clasificación:
1.0

You could improve by making your mobile check-in actually work, and provide me with the tools that I requested and reserved. Your negligence cost me time and money.

Kasey R. 
Clasificación:
5.0

Great location , Staff are very friendly and helpful. Trucks are very clean

STANLEY C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jay X. 
Clasificación:
1.0

El cliente no dejó un comentario.

Britney R. 
Clasificación:
5.0

Very friendly staff! Easy and straight forward process.

Benjamin D. 
Clasificación:
5.0

Best pickup experience ever. Se los recomiendo a todos.

Thomas P. 
Clasificación:
5.0

Great support and friendly reception. Great guy.

Herbert W. 
Clasificación:
2.0

was charged an exceeding amount for not filling back the truck because I had an emergency to attend to, and truck was not even clean when i received it.

Papa S. 
Clasificación:
2.0

Nice friendly people and the car truck worked great. Easy

Stacy F. 
Clasificación:
5.0

The representative at this location is excellent. This is the second time I have gone to her because she is so wonderful to work with.

Shannon B. 
Clasificación:
3.0

El cliente no dejó un comentario.

JEFFREY F. 
Clasificación:
5.0

The owner/manager was outstanding and she was above and beyond in customer service and professionalism.

Karen B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Walter H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie D. 
Clasificación:
5.0

The drop off process was even faster than the pick up process! :) Very easy location to find. No issues at all.

MIchael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey S. 
Clasificación:
1.0

1. Keys were switched. 2. Battery was low 3. Additional charge for cleaning added

Vivek S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN G. 
Clasificación:
1.0

24/7 is no use if there is an issue with equipment. Took me two hours to get going because the equipment I ordered was not available.

Felix G. 
Clasificación:
2.0

Very small lot. Not much parking. Office manager was friendly, by the environment was run down all around.

Ronald S. 
Clasificación:
2.0

Why I got charged 185 when the price was 131?!?

Matthew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Takeshia C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Keith R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theodore J. 
Clasificación:
1.0

This location was essentially a shed with 3 U-Haul trucks available. Felt like a junk yard. My two movers did not even feel safe leaving their cars there.

Christina G. 
Clasificación:
5.0

El cliente no dejó un comentario.

nat S. 
Clasificación:
5.0

Amazing service and the van was the cleanest U-Haul I've ever rented

Kayla M. 
Clasificación:
2.0

The van looked nothing like it did in the photos. Damage all over it while the photos on file at check in looked brand new. THATS FRAUD!!! I took the time to document everything before leaving but that's incredibly shady. This place is a crumby used car lot in a dirt pit with no parking. Nobody to help or answer questions either.

adrian B. 
Clasificación:
4.0

El cliente no dejó un comentario.

brian A. 
Clasificación:
2.0

The windshield wipers did not work and the wiper blade was shredded. There was no windshield wiper fluid either. There was a warning light indicating something with the tires. The truck was dirty.

KATE J. 
Clasificación:
5.0

Incredible. Very courteous and fast. Knowledgeable and good sprites. I would not change a thing. Perfection. Thank you.

WILLIAM S. 
Clasificación:
5.0

Easy and reliable

Robert S. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARCO B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Paula S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Henry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fatima A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACK V. 
Clasificación:
3.0

Experience with the folks at the facility was awesome

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER K. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY B. 
Clasificación:
4.0

I love the convenience of this location to my workplace. The seat in this truck was broken and slanted down towards the door.

Tim P. 
Clasificación:
4.0

Sorry I do not remember the ladies name who took care of my rental but she was extremely friendly and helpful

CAROL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric T. 
Clasificación:
1.0

Just awful. Sketchy at best. The truck looked like crap and drove like it to. Literally looked like homeless people were running the business.

Steele W. 
Clasificación:
5.0

Great help for what I needed!! Thank you!!

SHARON C. 
Clasificación:
5.0

GREAT PEOPLE!!!!

AMMIE JR W. 
Clasificación:
5.0

Please ensure that the vehicle is in proper mechanical order before leasing to customers. I had a 1600 mile trip paying $400+ per day for ta vehicle that is constantly pulling to the right. And with an auto-transport this is even more stressful! not to mention that my left elbow is now inflamed from consistent pressure over 1600 miles. support wasn't able to help and instead provided another number for me to call. I feel cheated.

Shahab S. 
Clasificación:
5.0

Again was satisfied with experience and need no changes.

MENDY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANTOSR R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachelson S. 
Clasificación:
5.0

El cliente no dejó un comentario.

chad H. 
Clasificación:
5.0

El cliente no dejó un comentario.

carlos C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Steven D. 
Clasificación:
5.0

Everything was perfect with the rented

STANLEY C. 
Clasificación:
1.0

I signed up for counter pickup, but no was there. I followed the 24/7 pickup and the key I got out of the lock box was to a different truck then I was assigned. When the website showed the wrong mileage, I tried to change it and was not allowed. After being "disconnected" from your 800 number, luckily someone showed up and fixed the problem. This delayed me for over an hour. I feel I should receive some money back for my inconvenience.

Bryan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW W. 
Clasificación:
4.0

I was in a rush and completely let everyone's name slip my mind, but service was great! I work very close by, and will very likely return to pick up a truck again.

TIMOTHY P. 
Clasificación:
3.0

The self check in process feels a little difficult to see/read on a phone. It would have been beneficial to have all of that other stuff taken care of in the initial setup and the Check in a little more streamlined.

Evan M. 
Clasificación:
1.0

Everything.... worst experience ever and i have rented from uhaul many times. I will never rent from uhaul again unless this is made right... have still not received a call from customer service... ridiculous experience...

Jules B. 
Clasificación:
4.0

Drop-off through the website was extremely difficult. It was not very clear where I should park.

Carrie S. 
Clasificación:
3.0

na

Evan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen Z. 
Clasificación:
3.0

El cliente no dejó un comentario.

TIMOTHY W. 
Clasificación:
2.0

The woman that helped us was extremely rude, mean and bitchy. The location where we returned it was wonderful, very helpful and polite

JUANITA M. 
Clasificación:
5.0

Thanks, van worked great from online order, friendly staff when I returned. Cheers

David L. 
Clasificación:
5.0

The lady running this was engaging and funny. Great experience.

Thomas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN M. 
Clasificación:
1.0

Barely any room to return the truck

Armando A. 
Clasificación:
3.0

El cliente no dejó un comentario.

griffin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ada L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerome G. 
Clasificación:
5.0

I just want to give Star, who works there, 10 stars. Her friendly attitude and easy-going nature made my move experience better! ~Laura

LAURA S. 
Clasificación:
5.0

The 2 ladies were so friendly and professional in assisting me with the vehicle. I do plan to use them again in the near future AND whenever I need a vehicle.

JANIS T. 
Clasificación:
5.0

An absolute pleasant experience. Monique was professional and knowledgeable when assisting my needs. I will be back to see her for all my Uhaul needs!

joe R. 
No se han enviado comentarios para esta ubicación.

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