I signed up for counter pickup, but no was there. I followed the 24/7 pickup and the key I got out of the lock box was to a different truck then I was assigned. When the website showed the wrong mileage, I tried to change it and was not allowed. After being "disconnected" from your 800 number, luckily someone showed up and fixed the problem. This delayed me for over an hour. I feel I should receive some money back for my inconvenience.Bryan H.
Customer Reviews for Drive Away Today
(Distribuidor de U-Haul del vecindario)
Austin, TX 78702
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 10 a. m. - 6 p. m.
- Vie.: 9 a. m. - 6 p. m.
- Sáb.: 8 a. m. - 12 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.ANDREW W.
I was in a rush and completely let everyone's name slip my mind, but service was great! I work very close by, and will very likely return to pick up a truck again.TIMOTHY P.
The self check in process feels a little difficult to see/read on a phone. It would have been beneficial to have all of that other stuff taken care of in the initial setup and the Check in a little more streamlined.Evan M.
Everything.... worst experience ever and i have rented from uhaul many times. I will never rent from uhaul again unless this is made right... have still not received a call from customer service... ridiculous experience...Jules B.
Drop-off through the website was extremely difficult. It was not very clear where I should park.Carrie S.
El cliente no dejó un comentario.Curtis K.
El cliente no dejó un comentario.JAMES W.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.Rachel E.
El cliente no dejó un comentario.Karen Z.
El cliente no dejó un comentario.TIMOTHY W.
The woman that helped us was extremely rude, mean and bitchy. The location where we returned it was wonderful, very helpful and politeJUANITA M.
Thanks, van worked great from online order, friendly staff when I returned. CheersDavid L.
The lady running this was engaging and funny. Great experience.Thomas P.
El cliente no dejó un comentario.BRIAN M.
Barely any room to return the truckArmando A.
El cliente no dejó un comentario.griffin C.
El cliente no dejó un comentario.Ada L.
El cliente no dejó un comentario.Jerome G.
I just want to give Star, who works there, 10 stars. Her friendly attitude and easy-going nature made my move experience better! ~LauraLAURA S.
The 2 ladies were so friendly and professional in assisting me with the vehicle. I do plan to use them again in the near future AND whenever I need a vehicle.JANIS T.
An absolute pleasant experience. Monique was professional and knowledgeable when assisting my needs. I will be back to see her for all my Uhaul needs!joe R.
El cliente no dejó un comentario.David P.
I LOVE THIS PLACE! EVERYONE IS ALWAYS SO FRIENDLY AND EASY TO WORK WITH! (Special recognition to Monique!)Mychal M.
There wasn't necessarily any problem with the pick up location, but doing the mobile check in took forever. We were never told in advance what we needed to bring in order to check in (a number of a third person who was willing to be called at 8am on a Sunda? or a passport?) and also it took a really long time for an agent to respond in the chat, so we had no idea if we were actually in the process of being approved. We even called UHaul trying to get help, but after ages on hold no one ever answered.Justin B.
Nothing. Everything was simple and Monique knocked it out of the park. Thanks.CLINTON C.
This was anything BUT convenient. not only did i have to pick up and drop off the truck at the same place (because they had limited vehicles) but i passed right by it the first time because there were no signs and its a LITERALL SHACK not a uhaul store. my SELF-check out rental ended up needed help by the staff (thank goodness someone was there) because the key was not located in the right dropbox they assigned me and the truck they assigned me was parked in by another truck. This experience added more stress to my move than anything and i would not use this location or recommend this location to anyone.Elizabeth H.
Quickest truck pickup I have ever had. The location is very small but the people are super nice!peter W.
Very friendly and accommodating!CALEB K.
On my summary on my account on the Uhaul website it says the charge is 19.99 plus .39 per mile. So when I figure up the cost it is a lot less. But when I'm actually charged it states 89 for the rental plus 100 miles included. That is $30 more than what my contract states. I feel like I should only have to pay what my contract states because that is the amount I agreed to when I picked up the truck.james B.
Very courteous staff! Easy process to pick up and drop off.Eric O.
Wonderful service. She made everything so easy. Truck was ready to go with the dolly when I needed it. Drop off was a piece of cake!LAURA T.
Location was small and confined. Personnel was very friendly and helpful, very good.Ricky F.
I used the Haul App and it was painful to get through the process. I am not technology challenged and this app was pitiful. Also, I ordered moving blankets and they were not in the vehicle. No one was around and the app does not give you an opportunity to challenge. You need to go back to work on developing a more user friendly version of your app.Gary W.
El cliente no dejó un comentario.Arlin S.
monique was friendly and relaxed, thanks:)Lamia K.
The location and people were great, very friendly, and helpful! Pick up and drop off were easy.kaitlyn K.
The staff was very friendly and provided excellent customer service.Dane S.
El cliente no dejó un comentario.Gregory K.
The digital signing process is onerous and could use some design help. The two-factor authentication may be more secure, but it is not easy to navigate between email and the application.JOHN T.
Best customer service I've had at a Uhaul so far. ¡Gracias!Lindsay L.
El cliente no dejó un comentario.Anndrea H.
Very positive and friendly experience at this Uhaul location. ¡Gracias!ROBERT Z.
Improve the online pickup / drop off app. Main person In charge was friendly and helpful.DAVID K.
Am still awaiting resolution of billing error - I was charged for insurance that I specifically declined. If not for this, I would rate location as excellent.Jeff M.
The agent Monique who served me was very pleasant and helpful.Esprin R.
good place to rent from. the Online check in helped some also.nancy V.
Best service ever!Salvatore C.
El cliente no dejó un comentario.Elizabeth W.
Excellent help and service!Amy W.
Great service and response to my questions! Thank you guys!Tom W.
The lady who works there is amazing!! I wish I could remember her name. She helped me out a lot and made my move easier and convenient for me. Thank you!!!Kelsey K.
Thank you guys so much. Be back if I need you. Have a blessed daymolissa D.
Prtson in office was friendly and helpfuljanie S.
This was the easiest and friendliest UHaul experience I've ever had.Heather A.
The pricing was deceiving... $19 for a truck, however, when you add miles it is much much more....ugo P.
El cliente no dejó un comentario.Donald L.
We had dropped the U-haul off before our time was up but I didn't get the link for the digital check-in till an hour after we'd already dropped it off so I was unable to do it because I didn't have the information it was asking for. I was worried that we would be over-charged but when i received the final bill it was correct. I am very happy with the experience at this location.Ashley P.
The location look scary and no thrusting but I was not interested with the staffs. I dropped the vehicle after duty hours.efren R.
Purchased 1 full day and needed to extend a few hours. No big deal. Extended until 8PM but was running 15 minutes behind so I called the number provided to let them know. Monique answered and was very sweet and said not to worry, just bring it back by that night and I wouldn't be charged. She also said not to worry about the check out, that she would handle the check in the following morning and to place keys in the Dropbox. Unfortunately that didn't happen as I was charged over $200.Morgan F.
Monique is fantastic! Goes above and beyond even on a holiday!! Live this place!!MYCHAL M.
El cliente no dejó un comentario.Bennett F.
These guys are fantastic! I rent from them twice a year for an art festival during the holidays. They make it so easy during a stressful time for me! I really appreciate their customer service! Highly, highly recommended!MYCHAL M.
I cannot say enough good things about my experience. It was so easy and the people that helped me were so kind and great to work with.Rebecca D.
El cliente no dejó un comentario.William T S.
Everything was great, thanks for letting me in 10 minutes before you opened.William B.
El cliente no dejó un comentario.kim D.
El cliente no dejó un comentario.Cassandra F.
When I dropped off the van, at around 830, there was a black gentleman helping us park. (I didn't catch his name). After I had gotten home, he called me asking where the keys were. I told him I put them in the orange box in the front, to which he replied "are you sure you didn't park the van and drive off with the keys? I know you white boys do that, you fucking cowards." This is absolutely no way to talk to a customer.Alex W.
Super nice customer service. The staff at this location were very accommodating and willing to work with me.Chad M.
Nice lady was quite helpful.Phillip L.
Wonderful, professional and friendly staff. Would definitely rent from them again!Ann M.
El cliente no dejó un comentario.doris M.
Very professional, friendly and personally management staffed.MICHELLE M.
El cliente no dejó un comentario.Jorge C.
El cliente no dejó un comentario.Jeffrey G.
El cliente no dejó un comentario.chris M.
The people running this location were apparently on vacation during the week I dropped off the truck. Apparently the call center was not aware of this because the person I spoke with at the call center sent me to this location. So I simply dropped the truck key in the box and left the truck there. That same person at the call center apparently did not note our conversation in my account because later that evening I called the call center again to make sure someone knew I dropped off the truck and the person I spoke with this time had no record of my previous call or that the drop off location had been changed. She also told me that she could not set the location where I left the truck as the drop off location. All she could do was enter some notes saying what happened. So I have spent several days now wondering if I was going to find extra charges on my credit card because U-Haul did not know when and where I dropped of the truck. I see on this review page that the drop off location address is the place I left it so hopefully that means things have been straightened out.Dana R.
The staff at this Uhaul location was very helpful! They made the rental process quick and easy, and the van that I rented looked brand new. The return process was super smooth, as well!sabrina B.
El cliente no dejó un comentario.claire F.
El cliente no dejó un comentario.RYAN M.
El cliente no dejó un comentario.Dan R.
El cliente no dejó un comentario.Joy R.
Overcharged for gas in my opinion.william R.
El cliente no dejó un comentario.THELMA L.
Had to wait an hourjamal P.
I picked up the truck 30 minutes early and instead of adjusting my time they charged me for an extra day. Who does that?Tyler W.
El cliente no dejó un comentario.ELIZABETH M.
Excellent customer service. Very convenient location.Francis B.
Super convenient and instant service very friendly and helpful.James L.
El cliente no dejó un comentario.Debbie H.
Excellent property management! Very responsive!Andrea T.
The attendant was very friendly and warm. I was in and out in no time and would highly recommend this location in East Austin.Hakeem A.
DeMarcus was very friendly and helpful.Naomi M.
The problem with the return is I was given one drop off point and when I got there they told me to go to another one across town. They were rude and disrespectful. I had to drive out of the way to get to the drop off location which put me over my miles. The woman at the drop off location was accommodating but I will never use Uhaul again. They said they sent a text and email with the correct drop off address and I told them they didn't. When I got back in the truck (still not knowing where to drop it off) they came through. I even turned the truck in a day early. I will never use this company again.Joe W.
The associate was incredibly helpful and friendly. She did a great job!Kami H.
El cliente no dejó un comentario.Hirofumi T.
Service you provide me with was very good. Thanksmolissa D.
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