Customer Reviews for Drew Automotive
(Distribuidor de U-Haul del vecindario)

438 comentarios

4687 State Rte 9   Plattsburgh, NY 12901

(518) 907-0897

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 4 p. m.
  • Dom.: 11 a. m. - 3 p. m.

Servicios en esta ubicación:

Contáctanos

(518) 907-0897

4687 State Rte 9
Plattsburgh, NY 12901

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 4 p. m.
  • Dom.: 11 a. m. - 3 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Their company service was outstanding and made the rental process a pleasure

James F. 
Clasificación:
4.0

The one element of the vehicle that caused some issues(so, maintenance related) was the fuel pipe. When attempting to fill the tank, the flow would stop every 0.010 L, as if it were full. There was no leak or loss of fuel, so I don't believe it was the tank. Other than that, it was a great experience. Richard is Lovely, and took great care of me.

Valerie W. 
Clasificación:
5.0

They were helpful and friendly and took the time to explain all the features of the equipment.

Racheal S. 
Clasificación:
1.0

No one was at the drop off location. Called the phone number on the door and the person was rude and extremely unprofessional. This is a terrible representation of your company, other reviews all tend to say the same thing about this location.

Aaron F. 
Clasificación:
5.0

Location was great easy pick up an drop off.

Jeanette K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lester P. 
Clasificación:
5.0

Very easy to coordinate pickup. Gave clear instructions, especially for loading and pulling car trailer.

Glen W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Luis P. 
Clasificación:
3.0

The app was difficult. Very frustrating to use had to call to get keys. Return was worse too 4 tries with the ap. 20 mins to finally return truck.

Denise L. 
Clasificación:
4.0

The gentleman who helped me at the return location was very helpful. He also commented on the terrible condition of the trailer. He said he had not seen one of those models in a long time and he thought UHaul no longer rented them. Multiple people commented on the bad looking condition of the trailer, and they had not even seen the worn out dangerous strap!

LUKET O. 
Clasificación:
1.0

Absolutely terrible experience during the drop-off process. We arrived 10 minutes prior to our drop-off time and the guy was completely miserable. We had to wait almost 25 minutes for him, as he went through other trucks that he had pending pickups on (I assume). He then asked me why I was still there, like I was doing something wrong, and I told him that I was not just dropping the truck off and leaving without some sort of receipt. He shook his head at me and said then you're going to have to wait. Key point here: No other customers were there besides us. At this point, I told him that I was going to take the truck to a different location and return it, which he didn't like. He then stopped what he was doing to help me return my rental truck. As we were walking into his office, he slammed the door directly in front of me, basically stating that I needed to stay outside. I truly have no idea how anyone like this ever stays in business. I will NEVER rent or return anything at this location EVER again. If there was an option for 0-stars, that's what I would be putting. This location doesn't deserve any stars at all. I am more than happy to discuss this interaction with a representative from uhaul directly, if desired. -"Highly Dissatisfied Customer"

MATT M. 
Clasificación:
5.0

I have rented a truck twice in the past month from this location; Dick provides great customer service--very satisfied.

TRACYANNE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

William R. 
Clasificación:
5.0

I rented a 6x12 trailer, it didn't have a jack on it. It took me and the staff member all our strength to get it on my hitch. At my loading destination I had to unhitch it and had to use my car jack and wood blocks to get it off and back on. Other than that everything was good.

Michael T. 
Clasificación:
5.0

Thank you for the help!

karen F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD LEE W. 
Clasificación:
3.0

Changing locations for where and when I got my Uhaul was a bit annoying.

Noni E. 
Clasificación:
5.0

Excellent customer service

C V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Olof F. 
Clasificación:
5.0

Very nice and helpful person !

Jay S. 
Clasificación:
2.0

I can not get an itemize invoice for the number of days rented and the cost per day. I have called four times with a voice mail to call me back with no return call. It seems I have been over charged, but can not confirm this.

ED H. 
Clasificación:
5.0

Very good customer service

Jonah M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
3.0

The identification of the place needs improvement. There is no sign that indicates a Uhaul drop off.

RICHARD S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randolph H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY Z. 
Clasificación:
5.0

The gentleman running this location is the reason I still have faith in people. Whatever UHaul pays him, they should double it and then double it again!

Francis B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Neil R. 
Clasificación:
5.0

This location was outstanding. There was a delay in getting into my unit and the owner was wonderful. Patient, kind and very understanding. Took some of the stress of moving away. Highly recommend Drew Automotive.

MATTHEWEARL R. 
Clasificación:
1.0

The only thing that I'm going to say is there was nothing in my contract that I received as an email stating anything about mileage replacing the gas in the truck or anything else in the contract that was sent to me now I got stuck paying a $88 bill for a $49 bill because nowhere in my contract did it say anything about mileage replacing the gas or any other thing this was all laid on me at the last minute so something that should have costed me 1995 plus $14 for insurance ended up costing me $88 and I'd like to know why?

Robert C. 
Clasificación:
5.0

Always a good experience with Dick, the owner/operator there. Tries hard to please.

Len P. 
Clasificación:
5.0

The pick up and drop off online doesn't work so well. I had to call someone to get a code to find my key. When trying to take pictures the website was acting up and I couldn't take the ones that were requested.

Sarah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily L. 
Clasificación:
2.0

Keeping reservation times by assisting customers reasonably. We waited almost an hour while the man working hooked the other equipment up for another customer, helped load the car they were towing onto the trailer and secure it and explain how to drive it. We only needed to pick up a trailer. It left people waiting for us to pick up our cabinet purchase. If he needed that much help. Politely ask him to wait while you greet us and see if you can get us on our way. Then go back to helping him above and beyond.

Christina D. 
Clasificación:
5.0

Great Service and always willing to help.

daniel S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

Customer service person at location was the Best . He was most accommodating, friendly and professional. Another great experience at Drew Automotive Uhaul rental. Gracias.

DEBORAHGOSLIN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine W. 
Clasificación:
5.0

Nothing, I had a great experience here. I was able to switch from a pick up to a box van last minute for the same price and everything just went really well and was easy breasey

Cynthia S. 
Clasificación:
5.0

Very friendly, helpful business. Highly recommend this place.

Kathleen B. 
Clasificación:
5.0

I wouldn't change a thing. The gentlemen running the place, Dick, is an outstanding man. He was kind and professional. This was my first-time renting a U-haul and the experience couldn't have been more enjoyable. I'm recommending people to Drew Automotive for their U-haul needs 110%.

Emma T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dayl W. 
Clasificación:
5.0

The gentleman I dealt with was very friendly and very knowledgeable the only thing I seen was there was on the trailer I used it was the car hauler there was wires hanging down on the back besides that I would recommend this place and that gentleman to everybody I know

GERARD L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ricky D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennie P. 
Clasificación:
5.0

Absolutely Nothing!!! Excellent Experience! I will definitely use this service again!!!

Timothy L. 
Clasificación:
5.0

Dick is a great guy and I appreciate all the help

Igor D. 
Clasificación:
3.0

Unable to complete online verification with customer rep ... waited two hours in 20f snowy weather for office to open to complete pickup but no one arrived ... was finally able to have pleasant customer rep complete my pickup on phone ... fuel tank was at 5/8 full as oppose to 3/4 as stated on contract.... other than everything, truck was perfect

PASCALI L. 
Clasificación:
5.0

Agent at this location was great. Very personable and kind. Unit hadn't been cleaned or swept out so I did it for uhaul. I've rented a few times over the last couple years from uhaul various locations. Generally speaking poor experiences were I cannot recommend to friends and family. Typically the only game in most towns. I guess uhaul just thinks, “Meh, we'll just treat customers however we feel”. Tired of doing uhauls dirty work and driving all over hell's half-acre to retrieve the equipment and then have to take it back to that same inconvenient place. Uhaul please overhaul your logistics!

Joshua H. 
Clasificación:
5.0

Dick drew is a class act. I had gone to another location in Plattsburgh and the woman was rude and not willing to help me. I went to see Dick and he made me feel welcome and at home. He went out of his way to help me and I will be back and also let everyone know how great he is.

Richard H. 
Clasificación:
5.0

Nothing at this time, Great service

JOE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

mark M. 
Clasificación:
3.0

The location was not an issue, local rep was friendly and helpful, however Uhaul as a company is disorganized, with poor inventory management and customer service. This was not the initial location of my reservation. Initially reserved a 20' van, no contact the week prior to moving on a Sunday, had to call U-Haul on Friday who did not notify me that they could not provide the vehicle reserved. They changed to a 15' van which required an additional day of rental to be able to move everything which I had to pay for, they also moved the reservation across town where they didn't open until 11am rather than 9am when I had initially wanted the vehicle. Will not be using Uhaul in the future for anything.

Casey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark T. 
Clasificación:
4.0

I hated the Uhaul ride share system. It was awful and I would not use it again nor recommend. I was changed back and forth with the size and location which ended up in me traveling 4 hours additionally on a moving day AND the first place I showed up to collect my truck from had no one there to help, customer service could not contact him as they only had the office number, no direct number and the truck had not been checked in and so I had to travel an hour away to get another, all while I was staring at the truck in the lot.... im the customer and paying you, and I was the one who had to keep b being flexible and changing my plans all on a very stressful time moving into a house. we should have been done at 6pm but between going to a location where I had no truck or help, to a reroute and then driving back and forth we got home at 11pm. the man at the final location I went to though was very nice and sweet. hes the only saving grace to my Uhaul experience.

Paula O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELP R. 
Clasificación:
5.0

I am very happy with this location service. Dick who runs the branch was incredible help. I had to arrange truck pickup to drive 70+ miles on my own and was a bit nervous, but he went above and beyond to make the process smooth. He even assured the truck had proper oil level, and was patient with me the whole time. Thank you so much for making my moving experience so positive. Huge gratitude.

Maria L. 
Clasificación:
5.0

nothing dick did well

James S. 
Clasificación:
5.0

Jake was friendly and an amazing storyteller. He showed good humor picking the truck up and was very accommodating when it turned out the trailer was not big enough. I will recommend him to my friends and will use them every time I travel to Plattsburgh.

Patrick T. 
Clasificación:
3.0

Streamline and update your truck share app. If a customer has a registered account then the fields in the app should already be populated with that information; taking pictures of drivers license is aggravating.

MAURICE S. 
Clasificación:
5.0

Great customer service. Uhaul has the best representatives.

Jay L. 
Clasificación:
4.0

The vehicle was in questionable shape. I thought for sure one of the windshield wipers would go flying right off the vehicle, but it was raining and I needed to see so I kept running them. Miraculously it was still there when I returned the truck. The brakes seemed a little slow to respond, but might have just been me not used to a bigger vehicle. Still, the truck seemed old, beat, and ready to retire. We intentionally avoided any steep hills not knowing if the old truck would be able to handle them.

James B. 
Clasificación:
3.0

The inside of the pickup was a bit grimy and I had actually cleaned around a bit with all-surface cleaning wipes and lysol as the windows were dirty too. Overall a nice truck and sufficed for my contractor needs over the two days. Thanks for the convenience anyhow!

Alexander R. 
Clasificación:
5.0

Great customer service!!!

David G. 
Clasificación:
5.0

Nothing. Great experience. Owner is a great guy too.

Eric O. 
Clasificación:
4.0

The online check in did not work. I never got the code to access the keys. Luckily the manager came in early in case I needed help. He was very helpful and professional.

Andrea M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy M. 
Clasificación:
1.0

Owner showed up 15 minutes late. Gave me attitude after I called app help who dispatched my vehicle and told me to get key from owner. I was a half hour behind schedule because of this mess!!! Not happy with service at all.

Paul K. 
Clasificación:
5.0

Pleasant man working the office. Said he had the only Uhaul pickup in the area. Cheaper than paying a mover.

jeffrey H. 
Clasificación:
2.0

Maybe if they were ever in the dam office that might help

james W. 
Clasificación:
5.0

Dick was a good guy to deal with, accommodating, pleasant and rental was ready as well as easy return.

Thomas T. 
Clasificación:
4.0

Very friendly service

Timothy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
4.0

The air conditioning didn't work. It blew air but I can only assume it lacked coolant. Made an already long (summer) drive feel much longer with an icky feel. It was the first time I have ever rented a car/truck where the gas gauge was given to me with a quarter tank. Other than those two things, the truck rode well and the man at the rental place was nice and explained everything well.

Julie H. 
Clasificación:
5.0

Dick was amazing to deal with very kind and helpful such a great experience will definitely with out a doubt go back!!!

Joey G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary L. 
Clasificación:
2.0

Rude !! Literally got in my purse to get a piece of paper. Took over an hour to get my uhaul. There was 1 customer he was waiting on.

DENISE T. 
Clasificación:
5.0

Pick up and drop off we're easy! Friendly service. Truck was clean and ready to go!! Very satisfied!!

Jon P. 
Clasificación:
5.0

management was helpful on a very busy weekend.

Larry S. 
Clasificación:
5.0

Our overall experience was excellent! The rental process, pick-up, and return was so easy. Thanks so much for delivering GREAT service!

Robert C. 
Clasificación:
5.0

Best service I have ever received at a U-Haul. really well managed and really friendly and helpful

AARON D. 
Clasificación:
5.0

All good

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin G. 
Clasificación:
5.0

Dick was knowledgeable and personable. Since I haven't had a lot of towing experience, Dick patiently explained how and why to safely attach the trailer to my hitch. He also gave some backing up pointers.

rick T. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
5.0

Used this twice now. Great people I will use again for sure

chasidy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

daniel S. 
Clasificación:
5.0

Nada

Brian L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID N. 
Clasificación:
5.0

El cliente no dejó un comentario.

karen F. 
Clasificación:
3.0

Fix your website! Every time I've tried to make a reservation with U-Haul, I've gotten no where on the website. It doesn't show all locations and doesn't seem to have any up to date information about what is available at each location that is listed. I probably will just call the 800 number from now on. The service at Drew Automotive is friendly and very helpful. Dick is very nice to deal with.

Roderick D. 
Clasificación:
5.0

Dick Drew gave me fabulous service and advise.

michael O. 
Clasificación:
5.0

Dick was very friendly, a pleasure to work with. I highly recommend this location!

David H. 
Clasificación:
4.0

Dick is a character, but he did right by me!

john M. 
No se han enviado comentarios para esta ubicación.

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