Customer Reviews for Drew Automotive
(U-Haul Neighborhood Dealer)

675 reviews

4687 State Rte 9   Plattsburgh, NY 12901

(518) 907-0897

Office Hours

  • Mon: 9 am–4 pm
  • Tue: 12 pm–4 pm
  • Wed-Sat: 9 am–4 pm
  • Sun: 9 am–1 pm

Services at this Location:

Contact Us

(518) 907-0897

4687 State Rte 9
Plattsburgh, NY 12901

Services at this Location:

Office Hours

  • Mon: 9 am–4 pm
  • Tue: 12 pm–4 pm
  • Wed-Sat: 9 am–4 pm
  • Sun: 9 am–1 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The conversation started ok turned uncofortable i felt that his comment and question towards me was because of my race. I had to tell him not all of us are violent or drug dealers

theolind c 
Rating:
2.0

Very slow on customer service.

Steve S 
Rating:
5.0

Dick was an absolute pleasure to work with. Very knowledgeable and customer focused.

Reginald C 
Rating:
3.0

The service was below average and upon return, the employee was annoyed that I returned an hour and fifteen minutes before closing because he had an appointment. I parked the trailer in the same spot that I had retrieved it from and he yelled at me that he could park three trailers in that spot and I needed to move it over. When I parked it within a foot of the other cargo trailer, he still complained that he would have to move it again. I will definitely not recommend this location to anyone. Very displeased

Karen C 
Rating:
5.0

Richard provides services with a great attitude and is a pleasure to work with We will be back in the fall

Kevin R 
Rating:
5.0

Customer did not leave a comment.

Amie S 
Rating:
1.0

The address in line was wrong - took me to a cemetery! Had to google the buis to find it . Easy to drop off except no body was there . But overall it’s good

Ross W 
Rating:
1.0

The man who “helped” us was rude and confused. He ended up canceling our original reservation and making a new more expensive one. It took 2.25 hours to pick up the trailer not due to being busy but due to incompetence. Once we finally had the trailer and loaded the car on it we saw one of the tires was flat and had a slow leak that left us having to refill the air as we made the trip home. When I called to share all of this we were told oh and btw you can’t drop the trailer off where it was scheduled and we had to drive twenty minutes each way instead of 5 minutes to do so. No apologies given. I was told Larissa would call within 72 hours. When I tried to reach another person the man hung up on me as I shared the many issues. For days I waited for a phone call that never came. I continued to call in but was told over and over that Larissa would call. She didn’t. Finally after 5 days I was given her bosses number. The woman I spoke to Alyssa has no business speaking to a very disgruntled customer. Again no apology. She actually had the nerve to tell me that Larissa did call. Having an iPhone it is easy to see that she had not. She also tried to pretend that the cancellation of our original reservation was not an error but normal practice because we wanted to pick up the trailer on a different day. That is not what happened. In short the ball was dropped at EVERY point in this situation. We have rented from uhaul for a car transport trailer at least 9 times that I can think of. This situation does not make me ever want to do it again. NIGHTMARE!

RANDY T 
Rating:
5.0

Customer did not leave a comment.

paola d 
Rating:
3.0

Customer did not leave a comment.

Linda C 
Rating:
5.0

Dick is excellent and very helpful!

peter f 
Rating:
5.0

Customer did not leave a comment.

Susan H 
Rating:
3.0

Customer did not leave a comment.

Kyle C 
Rating:
2.0

Location parking lot was in terrible condition. Potholes mud. trailer was parked in an area that I almost got stuck trying to get to it. When I went to drop the trailer off, I tried to park in the location that the owner wanted me to but I could not get it off the ball do the uneven ground since it was a field. I parked it in the parking lot and then got yelled at.

Thomas C 
Rating:
5.0

Customer did not leave a comment.

Philip F 
Rating:
5.0

The inside of the U-Haul was disgusting. It definitely hadn’t been cleaned in a while.

Sarah D 
Rating:
5.0

A pleasure to meet the gentleman that runs this location. Could not have been a better experience.

Craig S 
Rating:
5.0

Customer did not leave a comment.

chris R 
Rating:
1.0

Make sure you charge the right customer.

RICK D 
Rating:
1.0

Place was not open the guy had a problem and seemed to want to pick a fight! I would not as a company want them to represent me

mike c 
Rating:
5.0

Customer did not leave a comment.

Peter Q 
Rating:
5.0

When returning truck, I couldn’t finish taking photos because it closed the reservation and completed all transactions.

Gabrielle R 
Rating:
4.0

The pickup could have used a cleaning (windows).

John C 
Rating:
2.0

Opened 5 minutes late with 3 people waiting. Slow check in process. Truck was not processed as returned and got an email the following day saying I had not returned it, so I had to take time to follow up on that.

Katherine H 
Rating:
5.0

Customer did not leave a comment.

DAVID C 
Rating:
5.0

Customer did not leave a comment.

Napoleon H 
Rating:
4.0

Equipment worked well.

Daniel M 
Rating:
5.0

Customer did not leave a comment.

Bryan S 
Rating:
5.0

There was no added stress to the moving because of U-Haul. It was nice to not have any concerns about the moving truck. I will be quick to reuse them in the future. Thanks

Scott G 
Rating:
5.0

Excellent customer service/support

NAPOLEON H 
Rating:
5.0

Nothing. Service already excellent 👌

Lillian B 
Rating:
5.0

Dick was very helpful and thorough to make sure we had equipment that was working well.

Camille M 
Rating:
5.0

The man at this location was exceptional. Would recommend that location above any other in the area.

CINDYJEAN G 
Rating:
4.0

Customer did not leave a comment.

Mark A 
Rating:
5.0

Nothing, very good service

Adele D 
Rating:
5.0

Customer did not leave a comment.

Teresa L 
Rating:
5.0

Customer did not leave a comment.

VICKI W 
Rating:
3.0

Dick was extremely helpful & professional. Been a customer there for quite awhile. 👍

Mark M 
Rating:
2.0

no one was there when i dropped off my rental, lot was quite full so they complained about we’re i left the trailer.

Vickie C 
Rating:
1.0

Customer did not leave a comment.

Stephen C 
Rating:
5.0

Customer did not leave a comment.

Remi B 
Rating:
3.0

Customer did not leave a comment.

Edwin Y 
Rating:
5.0

Excellent service & dependable equipment. Very helpful agent.

Mark M 
Rating:
5.0

Dick does a great job for U Hual

Stephen M 
Rating:
5.0

Dick was extremely helpful and made this rental very easy. When there was a small equipment issue and Dick readily resolved the issue. Drop off was easy. Dick was enjoyable to talk to and very pleasant. I will surely recommend this Uhaul Dealer to friends and for any future rentals we may have

Kevin R 
Rating:
1.0

The man who worked there was very rude and nasty to me and has no manners to his customers

Aldo A 
Rating:
5.0

I've had 2 dealings with Drew Automotive and both times were great experiences. I recommend.

chris y 
Rating:
5.0

Customer did not leave a comment.

Ryan B 
Rating:
5.0

Great service!

Dave C 
Rating:
3.0

Customer did not leave a comment.

Daniel B 
Rating:
5.0

Customer did not leave a comment.

Carolyn S 
Rating:
5.0

Customer did not leave a comment.

Brian P 
Rating:
5.0

Gentleman was extremely friendly and funny. Would go back here again.

Brian P 
Rating:
3.0

Customer did not leave a comment.

Cynthia M 
Rating:
5.0

Customer did not leave a comment.

john a 
Rating:
4.0

Customer did not leave a comment.

KristaAnne S 
Rating:
5.0

The gentleman in the office was very friendly and cordial.

Francis R 
Rating:
5.0

Dropped off after hours.

Kristy L 
Rating:
4.0

It took an hour to process the form and that ment I loss an hour off my rental

William D 
Rating:
5.0

Fantastic equipment and service!

Michael C 
Rating:
5.0

Knowledgeable and helpful staff. Courteous and thorough in contract and trailer preparation procedures.

Paul G 
Rating:
2.0

He is very rude and not prudent

Edward H 
Rating:
5.0

Customer did not leave a comment.

James R 
Rating:
3.0

Customer did not leave a comment.

Brendan M 
Rating:
5.0

Customer did not leave a comment.

Scott S 
Rating:
4.0

Customer did not leave a comment.

arnold v 
Rating:
5.0

Customer did not leave a comment.

Randolph S 
Rating:
5.0

Good!!

Mike C 
Rating:
5.0

Security cameras to confirm drop off!

Mike C 
Rating:
4.0

The service member, Dick, was extremely friendly and courteous and helpful. He explained everything clearly and gave us directions.

Glenn H 
Rating:
5.0

Customer did not leave a comment.

SARA B 
Rating:
5.0

The lockbox was confusing at first, but a quick call to U-Haul main got it sorted. Dick, Plattsburgh Mgr, was fantastic and friendly. Totally recommend!

Sue D 
Rating:
4.0

Great customer service

George H 
Rating:
5.0

Customer did not leave a comment.

Charles M 
Rating:
4.0

Paperwork took way to long

ZACHARY W 
Rating:
5.0

Customer did not leave a comment.

Darrell C 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS S 
Rating:
5.0

Customer did not leave a comment.

Kenneth M 
Rating:
5.0

Dick was an absolute pleasure to work with. I will definitely be using this location every time I need and will refer all my friends to him!

Cody M 
Rating:
5.0

Highly recommend! He walked me through each step and made the process much easier! I hope I don't need one anytime soon, but if I do I will definitely use this location again!

Ashley F 
Rating:
5.0

Dick is a good man and very helpful.

MICHAEL W 
Rating:
3.0

We had to switch locations uhaul on military turnpike never had the van set up for the keys even after I called them and the first vehicle at this location had electrical issues which delayed our start time.

Rachel A 
Rating:
5.0

Best experience renting a uhaul ever. Dick was amazing and such a sweet sweet man!! Will definitely be seeing him again!!!

Tricia C 
Rating:
5.0

Customer did not leave a comment.

Mark S 
Rating:
5.0

Drew was a pleasure to work with

Shawntel H 
Rating:
4.0

Customer did not leave a comment.

Heather J 
Rating:
5.0

Another great experience with Drew Automotive.

Steven H 
Rating:
5.0

Always a good experience with Mr. Drew Automotive. I would recommend them.

STEVE H 
Rating:
5.0

Customer did not leave a comment.

john s 
Rating:
5.0

The gentleman that helped me was great!

JEFF C 
Rating:
5.0

Excellent Service Highly recommend Will be back at some point

Matthew C 
Rating:
5.0

Customer did not leave a comment.

Billie B 
Rating:
5.0

Customer did not leave a comment.

Sarah T 
Rating:
5.0

Customer did not leave a comment.

Glenn H 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D 
Rating:
5.0

Customer did not leave a comment.

Luis D 
Rating:
5.0

Nothing. Always easy.

Edward K 
Rating:
5.0

Dick is very professional and friendly. He is all for helping the community. We got the truck to help out the Christmas Bureau.

Bruce B 
Rating:
5.0

Service was impeccable…include snow brush and/or ice scraper with rental vehicles.

Robert P 
Rating:
5.0

The owner was extremely accommodating and will definitely recommend this dealer to my friends and relatives. Dick was very helpful and personable. 👍👍

David S 
No reviews have been submitted for this location.

Additional Services at this Location

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