Comentarios de los clientes para Drew Automotive

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Drew Automotive

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mark M.
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El cliente no dejó un comentario.

Casey M.
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The location was not an issue, local rep was friendly and helpful, however Uhaul as a company is disorganized, with poor inventory management and customer service. This was not the initial location of my reservation. Initially reserved a 20' van, no contact the week prior to moving on a Sunday, had to call U-Haul on Friday who did not notify me that they could not provide the vehicle reserved. They changed to a 15' van which required an additional day of rental to be able to move everything which I had to pay for, they also moved the reservation across town where they didn't open until 11am rather than 9am when I had initially wanted the vehicle. Will not be using Uhaul in the future for anything.

Mark T.
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El cliente no dejó un comentario.

Paula O.
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I hated the Uhaul ride share system. It was awful and I would not use it again nor recommend. I was changed back and forth with the size and location which ended up in me traveling 4 hours additionally on a moving day AND the first place I showed up to collect my truck from had no one there to help, customer service could not contact him as they only had the office number, no direct number and the truck had not been checked in and so I had to travel an hour away to get another, all while I was staring at the truck in the lot.... im the customer and paying you, and I was the one who had to keep b being flexible and changing my plans all on a very stressful time moving into a house. we should have been done at 6pm but between going to a location where I had no truck or help, to a reroute and then driving back and forth we got home at 11pm. the man at the final location I went to though was very nice and sweet. hes the only saving grace to my Uhaul experience.

Mark T.
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El cliente no dejó un comentario.

MICHAELP R.
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El cliente no dejó un comentario.

Maria L.
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I am very happy with this location service. Dick who runs the branch was incredible help. I had to arrange truck pickup to drive 70+ miles on my own and was a bit nervous, but he went above and beyond to make the process smooth. He even assured the truck had proper oil level, and was patient with me the whole time. Thank you so much for making my moving experience so positive. Huge gratitude.

James S.
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nothing dick did well

Patrick T.
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Jake was friendly and an amazing storyteller. He showed good humor picking the truck up and was very accommodating when it turned out the trailer was not big enough. I will recommend him to my friends and will use them every time I travel to Plattsburgh.

MAURICE S.
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Streamline and update your truck share app. If a customer has a registered account then the fields in the app should already be populated with that information; taking pictures of drivers license is aggravating.

Jay L.
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Great customer service. Uhaul has the best representatives.

James B.
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The vehicle was in questionable shape. I thought for sure one of the windshield wipers would go flying right off the vehicle, but it was raining and I needed to see so I kept running them. Miraculously it was still there when I returned the truck. The brakes seemed a little slow to respond, but might have just been me not used to a bigger vehicle. Still, the truck seemed old, beat, and ready to retire. We intentionally avoided any steep hills not knowing if the old truck would be able to handle them.

Alexander R.
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The inside of the pickup was a bit grimy and I had actually cleaned around a bit with all-surface cleaning wipes and lysol as the windows were dirty too. Overall a nice truck and sufficed for my contractor needs over the two days. Thanks for the convenience anyhow!

David G.
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Great customer service!!!

Eric O.
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Nothing. Great experience. Owner is a great guy too.

Andrea M.
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The online check in did not work. I never got the code to access the keys. Luckily the manager came in early in case I needed help. He was very helpful and professional.

Timothy M.
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El cliente no dejó un comentario.

Paul K.
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Owner showed up 15 minutes late. Gave me attitude after I called app help who dispatched my vehicle and told me to get key from owner. I was a half hour behind schedule because of this mess!!! Not happy with service at all.

jeffrey H.
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Pleasant man working the office. Said he had the only Uhaul pickup in the area. Cheaper than paying a mover.

james W.
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Maybe if they were ever in the dam office that might help

Thomas T.
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Dick was a good guy to deal with, accommodating, pleasant and rental was ready as well as easy return.

Timothy C.
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Very friendly service

Jason S.
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El cliente no dejó un comentario.

Julie H.
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The air conditioning didn't work. It blew air but I can only assume it lacked coolant. Made an already long (summer) drive feel much longer with an icky feel. It was the first time I have ever rented a car/truck where the gas gauge was given to me with a quarter tank. Other than those two things, the truck rode well and the man at the rental place was nice and explained everything well.

Joey G.
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Dick was amazing to deal with very kind and helpful such a great experience will definitely with out a doubt go back!!!

Gary L.
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El cliente no dejó un comentario.

DENISE T.
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Rude !! Literally got in my purse to get a piece of paper. Took over an hour to get my uhaul. There was 1 customer he was waiting on.

Jon P.
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Pick up and drop off we're easy! Friendly service. Truck was clean and ready to go!! Very satisfied!!

Larry S.
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management was helpful on a very busy weekend.

Robert C.
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Our overall experience was excellent! The rental process, pick-up, and return was so easy. Thanks so much for delivering GREAT service!

AARON D.
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Best service I have ever received at a U-Haul. really well managed and really friendly and helpful

James W.
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All good

Paul S.
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El cliente no dejó un comentario.

Michael M.
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El cliente no dejó un comentario.

Justin G.
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El cliente no dejó un comentario.

rick T.
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Dick was knowledgeable and personable. Since I haven't had a lot of towing experience, Dick patiently explained how and why to safely attach the trailer to my hitch. He also gave some backing up pointers.

ROBERT M.
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El cliente no dejó un comentario.

chasidy C.
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Used this twice now. Great people I will use again for sure

daniel S.
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El cliente no dejó un comentario.

Brian L.
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Nothing

Andrew K.
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El cliente no dejó un comentario.

DAVID N.
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El cliente no dejó un comentario.

karen F.
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El cliente no dejó un comentario.

Roderick D.
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Fix your website! Every time I've tried to make a reservation with U-Haul, I've gotten no where on the website. It doesn't show all locations and doesn't seem to have any up to date information about what is available at each location that is listed. I probably will just call the 800 number from now on. The service at Drew Automotive is friendly and very helpful. Dick is very nice to deal with.

michael O.
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Dick Drew gave me fabulous service and advise.

David H.
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Dick was very friendly, a pleasure to work with. I highly recommend this location!

john M.
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Dick is a character, but he did right by me!

Mitchell G.
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El cliente no dejó un comentario.

Tim D.
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This was a horrible experience. First reservation not met at 5AM. I lost $225 for being late to a job site. This was the quickest fix then I get hit with a $25 cleaning fee for a filthy truck that I wiped down with bleach wipes and a cleaning tax. A cleaning fee was never mentioned. I drove exactly 10 miles and got hit with a $15 fuel fee. Completely disappointed and frustrated for something that was supposed to cost about $30. Please correct this.

Allyssa K.
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Check engine light on, truck ran horribly, was told if I returned it before midnight I wouldn't be charged for a second day yet I was charged a second day. Horrible overall experience with this rental. First reservation was "changed" and even though I was standing in front of the truck the website was telling me the truck was unavailable. So I drove 60 miles out of my way to the closest location to pick up the truck we needed only to return to my old apartment to get a call from UHaul telling me I hadn't picked up the truck from the first reservation which was cancelled!!! Horrible customer service. No apologies and no help.

ROBERT M.
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El cliente no dejó un comentario.

Harold S.
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El cliente no dejó un comentario.

Gorodn R.
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El cliente no dejó un comentario.

Dennis D.
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El cliente no dejó un comentario.

Adrianna K.
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Richard A. Cochran was INCREDIBLY helpful. After we got our first truck halfway packed, our door broke and he came to fix it, but ended up driving back and getting us a new truck! He also was so helpful when we were attaching the car tow, showed and taught us how to use everything, if we needed to adjust anything etc.

William H.
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very good service. he went and picked up a truck for us at another location.

Amy W.
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Excellent service. Very pleased.

bruce D.
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The owner was extremly accomodating and very helpful. I would highly recommend this Business again to anyone who ask

Janya D.
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The Rep was wonderful. (Richard) The software was very slow on the system though, causing us to wait a very long time to get our truck. This had nothing to do with the representative.

Seth C.
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El cliente no dejó un comentario.

ANDREW R.
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El cliente no dejó un comentario.

Meighan B.
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Dick is awesome

stephen M.
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Truck was fine. Just what I asked for. Service was excellent. Very nice gentleman

Mark D.
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Excellent customer service and very accommodating hours of operation.

Kyle W.
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El cliente no dejó un comentario.

Donna R.
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Very accommodating

carl H.
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When speaking with the manager of this location he was very helpful and truthful. He marked the location for return with a cone so I could drop off the trailer after hours. I have rented from this location before and will rent from here again.

DAVID C.
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Great service and knowledgable

Fred P.
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El cliente no dejó un comentario.

jessica G.
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El cliente no dejó un comentario.

tom M.
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El cliente no dejó un comentario.

annette M.
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Dick was a very nice gentleman

taylor B.
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Great service! Owner was very helpful with everything and equipment was in great shape deffinitly will recomend

Steven P.
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El cliente no dejó un comentario.

scott P.
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Nothing really Dick was phenomenal renting the U-Haul was painless and I would recommend anybody to go see him and rent a U-Haul

beatrice D.
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Very friendly!

tom M.
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The owner is always very friendly and helpful. I've rented U Haul equipment from him occasionally in the past, and he has become my go-to guy.

Kyrsten K.
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There are three UHaul operations in my VERY small town, is there a way to combine or create better access to locations?

ARTHUR K.
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El cliente no dejó un comentario.

DAVID L.
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El cliente no dejó un comentario.

Garrick C.
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Please explain how to drop the truck of using the website better. I was not prepared to take a snapshot of the odometer, and the gas tank, nor was i prepared to do it all from the drop off location.

Stephanie G.
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HE was very disorganzed, incredibly slow and had serious technology issues. over an our to get uhaul ordered and reserved in advance.

mark L.
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El cliente no dejó un comentario.

Dan S.
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Dick was a great guy to deal with.

barton V.
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El cliente no dejó un comentario.

Reinette G.
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All good!!

Deborah P.
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El cliente no dejó un comentario.

Tammy A.
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I was very satisfied. Drew Buick is a nice, friendly place, the gentleman took care of our moving needs. He was kind and corteous.

Gregory M.
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El cliente no dejó un comentario.

kim S.
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While our 26' truck was new and clean and ran well, the transport trailer had bald tires. We had a blow out on the trip. Two trailer tires were replaced but the repair person said the other two should have been replaced also.

Eric L.
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El cliente no dejó un comentario.

Timothy C.
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El cliente no dejó un comentario.

Timothy C.
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The owner was very helpful, he replaced a blown fuse and fixed the bent lip on the trailer

lynn C.
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Great place to deal with, owner is great...

Verdie D.
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El cliente no dejó un comentario.

mark T.
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El cliente no dejó un comentario.

Bud R.
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blew a tire uhaul website and service # do not work service and paperwork is sub standard

mark T.
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El cliente no dejó un comentario.

Edith B.
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El cliente no dejó un comentario.

Jeffrey D.
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The service was very good. I can't say the same about the communication with uhaul company. About 45-30 prior to picking up the vehicle I called and confirmed pick up I was told by the dealer that I was down graded to a smaller truck by the compny. It would have been nice to have uhaul rep call me prior to finding out this information from the gentleman at drew automotive. Would I use uhaul again yes, would I get one from my local dealer vs reserving it on line yes. These people are in the moving business they should understand how much of a stressful time it is. Suggestion for the company have better communication with the customers and to compensate them if they are down graded from what was requested and more than 50 and free miles.

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