Customer did not leave a comment.Paul B.
Customer Reviews for Dreistadts Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JeMar J.
Super friendly and easy to deal with. Truck was exactly what I reserved and I couldn't have been happier. Great experience.Timothy M.
Customer did not leave a comment.Denise N.
Customer did not leave a comment.Hunter W.
Customer did not leave a comment.RANDY D.
Customer did not leave a comment.MARK S.
Absolutely nothing to improve upon at this location. Owner was the most friendly and incredibly helpful, especially when we had issues with online pickup. He even offered help with issues of our booked moving helpers that were not responding regarding scheduling. Much thanks for wonderful service!!Josh W.
Customer did not leave a comment.Amber P.
Incredible customer serviceSHAUNNA T.
Customer did not leave a comment.Diane G.
Nothing, all goodJoel B.
Customer did not leave a comment.Dennis M.
Customer did not leave a comment.Ken S.
more availability in monroevilleTIMOTHY O.
Customer did not leave a comment.Ross R.
Customer did not leave a comment.Marlon A.
Advise the customer IN YOUR TEXT ALERT that a photo of the odometer is necessary to complete the after hours, on-line return.Donn A.
Owners were great and easy to work with. Lady I contact at the Delmont location was great as well. Very helpful in locating the size truck I needed and answered all the questions I had about it.Kevin R.
Explain a little more about the process when you get there if it's after hoursJohn A.
Customer did not leave a comment.Thomas G.
Great experience! Thanks!Tracey P.
This has nothing to do with the location, but the cup holder in the cab is an odd shape and too shallow to be useful. I had a cup of coffee tip out on 2 separate times. Both were from a complete stop and when I pressed the accelerator it flipped out of the terribly designed cup holder. Thankfully I wasn't in traffic when this occured. I look at this and wonder how something so useless made it through the design process. Whomever is responsible should be terminated and not allowed near the design phase of van making.ROBERT K.
Great place to go to for your rentalRANDAL D.
Customer did not leave a comment.Chad H.
Customer did not leave a comment.MARK C.
Customer did not leave a comment.CARL E.
Work with more people like Randy! A true gem!!SPENOLA A.
Communication, timeliness, e pick up to be user friendlyKristin S.
This is a skeevy question, Uhaul. There was nothing wrong with the location. But you gave less than 12 hours notice that we would need to drive 30+ miles away to get our truck when we can literally see a uhaul location full of trucks from our living room window. That means 90 extra miles worth of gas because we also have to drive our car there and back to pick it up. Not acceptable.Travis K.
Customer did not leave a comment.Brittany D.
Customer did not leave a comment.Jaqueline G.
Mr. Randy provided top of the line service and assisted me with everything! He went above and beyond for me yesterday with the trailer! If I ever need U-Haul again in the future I will be using them!DERRICK J.
Customer did not leave a comment.JESSE E.
Customer did not leave a comment.Ray M.
Customer did not leave a comment.Ben D.
Customer did not leave a comment.JOHN K.
Customer did not leave a comment.ELIZABETH L.
Customer did not leave a comment.Levi F.
Great Very helpful, will use again and recommend to friendsWilliam P.
Customer did not leave a comment.Dustin P.
Customer did not leave a comment.Kayshauna C.
Highly recommend this location. Owner was highly accommodating and competent.DAVID R.
The owner goes out of his way always to keep his customers happyCHARLENE F.
Randy is always right on with everything. Very pleasant and equipment A-1CHARLENE F.
the u-haul website had a problem but Dreistadts Service took my information manually and got me on my way quicklyVincent B.
Customer did not leave a comment.William N.
Great to work withMICHAEL B.
You directed that I drive 25 minutes to a location four towns from me when there were large UHaul locations with trailers that were within three miles drive. I was sent to a facility with a total of two trucks and two trailers. You should inconvenience your customers just so you can move equipment that is in an out-of-the-way location.Thomas S.
Great to deal with!jason F.
Customer did not leave a comment.William S.
Customer did not leave a comment.Andrew S.
Customer did not leave a comment.Tammy E.
Customer did not leave a comment.Glen H.
Customer did not leave a comment.RENE M.
Poorly lit in a bad neighborhood for a night time drop off.Robert H.
Friendly serviceMichael S.
Customer did not leave a comment.Chris B.
Customer did not leave a comment.Evan D.
Customer did not leave a comment.ANDREA F.
Customer did not leave a comment.Marco S.
They where very accommodating with us and patient with all of our questionsJOHN P.
Customer did not leave a comment.Austin A.
Great location fast and friendlyRANDAL D.
Customer did not leave a comment.Alexis S.
We had set up online check in due to the location not being open for scheduled pick up time. App would not work, was on hold 45 min before we hung up and called business owner..who met us later for pick up. Dreistadts Garage was wonderful, UHaul no help. Delayed move, helpers, and had to move in worst weather all due to being 2 hrs behind. You should not offer online pick up, obviously we weren't the only ones that had trouble with app, problems getting a representative to answer due to abnormal call wait times..Anthony C.
Customer did not leave a comment.Michele C.
Easy and fastfernando A.
Customer did not leave a comment.Danielle M.
I have rented from this location on several occasions and will continue to recommend and refer people to it. The gentleman that own this place is great. Very personable, polite and helpful. If you wanted to be treated well you must rent from this location!Brennda H.
I waited over 20 minutes to check in and get the keys. Then the truck I got was almost completely out of gas. So I instantly needed to find a gas station. Overall a terrible experience.Justin M.
Well it was clean but ended up breaking down so i was very unhappy about that. But yes i.would recommend getting one but they should maybe be checked more thoroughlySTACEY B.
Customer did not leave a comment.Angela M.
I'm glad I rented from this location! Ran into some problems and they were very understanding. The customer service was exceptional and if I ever need to rent a Uhaul again, I'll definitely be going back to this location! 10/10 recommend to anyone who's in need of a Uhaul.Christopher G.
When I picked up the trailer in Hallstead, I was told that I could drop it off ANYWHERE after making use of the trailer. I assumed they told me that due to all of the hassles I had with getting the trailer, including having NEVER been told that my original reservation was changed. I specifically asked if I needed to return the trailer to Jeannette, and they said no, I could take it anywhere. After emptying the trailer in State College, I tried to leave it at a UHaul dealer in State College since I was done with it, and was told that I would have to pay $82 if I did that. So I had to take the trailer the additional 2 hours back to my house, and then return it to the UHaul dealer in Jeannette the next day. That was another wasted hour in State College, as I needed to find the dealer up there, wait for several people in front of me to be waited on, and then be told that I had to cough up $82 or they would have to put the trailer back on my car, which is obviously what happened.Peter M.
Can't improve. Everything was fantastic especially the attitude of the owner and employeejohn S.
I used the Uhaul 24/7 truck share and it was very easy and we had no difficulties with the experience. I was apprehensive at first but as long as you have your smart phone and the required pieces of information they say you'll need, it was a piece of cake.Kimberly B.
Customer did not leave a comment.jack W.
Great location great serviceRANDAL D.
Owner demanded 8Am pick up. Van was dirty and had loose steering. Van used for local pick up. Returned within 4 hours with the required 1/4 tank of gas. Charged $46 for gas. Intetestingly, Mr. Driesdadt owns a gas station. The owner was rude and hung up on me. Two calls to customer service yesterday. Was told I would receive a call back within two hours. Nothing. Extremely poor customer service. Will never use your company again. Will relay my experience to BBB and social media.CINDY S.
Customer did not leave a comment.Bruce L.
Tires were not good-balding. We got stuck 3 times and hydroplaned very easily. It was also disheartening that no AAA or Military discounts were offered.CRYSTAL Y.
Very efficient and courteous service. I like the fact that they were located in Jeannette, so close to home.Rebecca B.
Randy was very accommodating and even had the truck warmed up inside the cab some before we arrived which I found to be a very kind gesture. It was cold this morning. We may use his place referentially now.ronald H.
Customer did not leave a comment.Brian S.
My experience was spot on,quick and easy, The pick up location was very convenient it's right in my hometown. As a regular uhaul customer the service was excellent plus it's great to have a local dealer within 10 minutes of My house, I highly recommend Dreistadts Service.ROBERT C.
I have no complaints. Very respectful and good business will return in the future.ADAM W.
Friendly and quick, I'd gladly rent from them againjason W.
Dreistadts Service was excellent and above and beyond awesome. Tank you for making our rental easy and fast.richard H.
Drop off did not check out vehicle after drop off which caused U-Haul to call twice. The 1st call they said they would take care of it. The 2nd call I had to take care of it get a hold of drop-off center (voice mail). They called back but U-Haul did not follow-up until I called U-Haul back who said drop off was new and transferred the truck.David C.
Customer did not leave a comment.David R.
Very convenient to have locally in Jeannette, PA.Ben D.
Went above and beyond to get the help I needed.Neil M.
Customer did not leave a comment.TERRI W.
Customer did not leave a comment.Terri W.
Customer did not leave a comment.GRETCHEN K.
Staff at Driestadts is excellentTim M.
Truck was dirty inside. No straps or pads available to rent. Gas was at half tank, not 7/8 as I signed for. Steering wheel shakes when making a long right curve and feels loose.DEBORAH R.
Great locationMARK S.
Customer did not leave a comment.chris C.