Customer Reviews for Drakes Auto Electric Service
(U-Haul Neighborhood Dealer)

71 reviews

619 Main St   Sugar Notch, PA 18706
(near Sugar Notch/Ashley exit off Rt 209, Behind Hanover Twp. Industrial Park)

(570) 825-5761

Office Hours

  • Mon-Fri: 9:30 am–6 pm
  • Sat: 9:30 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(570) 825-5761

619 Main St
Sugar Notch, PA 18706
(near Sugar Notch/Ashley exit off Rt 209, Behind Hanover Twp. Industrial Park)

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–6 pm
  • Sat: 9:30 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Went there at 10:00 A.M. when the place was to be opened at 8:00 A.M. and no one was there. Had a very hard time getting my car off tow dolly ( my hands don't work very well.) If the owner is the only one working, there then U-Haul in opinion should stop working with him. If owner can't be there then there should be someone else there to help YOUR customers because that reflects on the U-Haul Comp. If I need U-Haul again I WILL NEVER GO TO THAT PLACE for service.

james culp 
Rating:
5.0

Customer did not leave a comment.

Patrick Sharkey 
Rating:
1.0

Customer did not leave a comment.

JOSEEMMANUEL PAREDES SANCHEZ 
Rating:
3.0

I was charged for two days of service when I only had the truck 24 hours. I was then charged $20 for a cleaning fee! The truck was spotless and we filled the gas tank over what was owed. I’m very disappointed on these extra add on charges and feel they are inaccurate. Thanks Melissa Nikoden

melisa nikoden 
Rating:
5.0

Customer did not leave a comment.

Stanislav Beynarovich 
Rating:
5.0

the processing takes a while before you even get the truck but overall good but beware they charge alot for per mile cheaper to rent during the week

Joseph Dzanis 
Rating:
3.0

My reservation had been corrupted through call center contacts. Drake's was unsble to resolve these issues, but facilitated the rental transaction satisfactorily.

Preston Gibson 
Rating:
3.0

Customer did not leave a comment.

Kelly Appleyard 
Rating:
3.0

Your computer system made picking up the truck a very long process. We were at the pickup location for 45 minutes. That is a complete waste of time

Patti Kastreva 
Rating:
3.0

Don’t use as a Sunday pick up because the business is closed if the customers prefer talking to people.

Paul Newton 
Rating:
5.0

Customer did not leave a comment.

Christina Miller 
Rating:
3.0

The inside of the trailer was dirty and the WiFi was not working to get the proper paperwork. Thank God for email's. But other than that uhaul employee was professional explaining all the details. Thank you U-Haul for allowing me to rent your trucks in past and trailer in the present. Always my uhaul.

Daisy Rosa 
Rating:
3.0

Customer did not leave a comment.

jose esteves 
Rating:
5.0

Customer did not leave a comment.

Lynn sheehan 
Rating:
4.0

Rentor was spectacular. Truck was a worn out with high miles only part that wasn’t damaged was the box itself. Transmission was slipping. Rentor was wonderful and was very helpful but since it was the only 26’ in whole area I took it only drove 15 miles total. So it worked out just fine.

David Phillips 
Rating:
4.0

Customer did not leave a comment.

Raymond Murray 
Rating:
3.0

Customer did not leave a comment.

Richard Reese 
Rating:
5.0

Google has the wrong address. It took me 16 miles away from the correct address. It was very upsetting because it added mileage and money owed to the rental. Please work with Google to straighten this out!!

Gloria Zagorski 
Rating:
5.0

Customer did not leave a comment.

RAMON PAULINO 
Rating:
3.0

Customer did not leave a comment.

Charles Rafalko 
Rating:
5.0

Very helpful all around.

ed malinowiski 
Rating:
2.0

Over pricing

Cheyenne Pugh 
Rating:
5.0

Customer did not leave a comment.

Nathan Navitsky 
Rating:
5.0

The guy was very nice and helpful... Thank you....

William Perez 
Rating:
5.0

Great service

ronald brink 
Rating:
4.0

Customer did not leave a comment.

James Bohanan 
Rating:
5.0

Customer did not leave a comment.

bob broski 
Rating:
4.0

Customer did not leave a comment.

John Lettich 
Rating:
5.0

Owner did an excellent job of orientation to vehicle. Very customer focused.

John Cherkauskas Jr 
Rating:
5.0

Customer did not leave a comment.

Nicholas Sordoni 
Rating:
5.0

NOT the agreed upon drop off location; agreed-upon was closed. Very frustrating when YOU change the terms of your contract and make me drive farther.

Paul Brace 
Rating:
5.0

Wonderful customer service

christine overhauser 
Rating:
5.0

DEFINITELY!! Tom was very helpful and knowledgeable, he made sure the trailer was hooked up safely. He and supervisor/manager(I don't remember his name) they explained everything to me. Between both of these guys with knowledge and experience I knew I was in GOOD hands!

Eddy Prachasaisoradej 
Rating:
5.0

Customer did not leave a comment.

WILLIAM CARY 
Rating:
5.0

Mr drake was a great advocate for U-Haul. Equipment was clean and the overall experience was excellent

Tracy Fritz 
Rating:
5.0

Customer did not leave a comment.

TRACY GENTILE 
Rating:
4.0

Customer did not leave a comment.

Steven Boyce 
Rating:
5.0

Customer did not leave a comment.

Brian Breymeier 
Rating:
5.0

Customer did not leave a comment.

Steve Clineman 
Rating:
5.0

Nex time you promise a truck will be at a location, please keep it, i had no choice but to get truck, just had a knee replacement and had help to move that day. Very very very unsatisfied.been using uhaul for over 25 years to. Caroline bieble was the name we always used.

Thomas Kriton 
Rating:
5.0

Great experience, very friendly service, the owner is a great guy to have a nice conversation with !! It's nice to deal with a small business and it's owner rather than the big box store and franchises.

Tracy Starzynski 
Rating:
5.0

Very pleasant helpful staff. Reviewed truck operation and adjusted mirrors

Joe Narins 
Rating:
5.0

Customer did not leave a comment.

william gehrken 
Rating:
5.0

Everything was great. The guy was impressionable and very nice.

danielle hynes 
Rating:
4.0

I was quoted a price when Trailer was reserved online. When I picked up trailer it was 20% more than quoted.

GREG POLICARE 
Rating:
5.0

Tom Drake did an excellent job, and he was a very engaging, interesting, and gregarious guy.

JAMES BOHANAN 
Rating:
3.0

Customer did not leave a comment.

Thomas Miller 
Rating:
5.0

TOM IS A GREAT GUY TO DEAL WITH, CALLED LOOKING FOR A TRAILER SECURED IT IN A GOOD TIME FRAME, READY TO PICK UP WHEN CALLED. THANKS

BOB ANTOLIK 
Rating:
3.0

Try doing what you say you'll do, where you say you'll do it, and when. That's how contracts work. And try to do it with less fraud and scamming.

ALAN WHITE 
Rating:
5.0

great friendly service. i will recommend to my friends.

SUSAN CROMER 
Rating:
5.0

They Took time to explain and show me everything about the rental, very helpful, knowledgeable, wouldn't change a thing. A+++

Angela Millikin 
Rating:
1.0

After picking up the u-haul in Sugar Notch and driving it to Forty Fort, the truck was loaded and packed to go. We drove to turkey hill to put gas in the tank because it was given on almost E. The fuel sprayed everywhere and we noticed that the line was completely severed. We sat at Turkey Hill for 2 hours before help came and the truck had to be towed to my home I was moving to. We unpacked it and it was towed away an hour later. I feel it was poor service for my credit cars to be charged after such a fiasco for mileage. I would like to speak with a representative and I will be fighting the bill. Never using u-haul again.

BRITNEY WILLIAMSON 
Rating:
4.0

Customer did not leave a comment.

CHARLES FERGUSON 
Rating:
5.0

The only issue was a stuck latch on the loading ramp. I had to use a big screwdriver to pry it loose.

JOE KLACH 
Rating:
5.0

Customer did not leave a comment.

shaun antram 
Rating:
5.0

Needs nothing, just perfect.

MANASES ULLOA 
Rating:
5.0

Very Friendly and very helpful

ROBERT MINNICK 
Rating:
5.0

Nothing

ANNMARIE COUGHLIN 
Rating:
5.0

Took the time to explain the truck to me an even adjusted the mirrors. Excellent customer service.

ROBERT LEE HYNOSKI 
Rating:
2.0

Have equipment ready when promised.

Kristi Concannon 
Rating:
4.0

Customer did not leave a comment.

LINDA MOORE 
Rating:
3.0

Customer did not leave a comment.

shannon moore 
Rating:
5.0

Very pleasant experience! Thanks, U-Haul, for an excellent company! Nice doin' business with ya!

SARAH W KLINE 
Rating:
4.0

Service was quick, personnel was helpful and courteous. Overall, I had a good experience with U-Haul.

PAULINE SWARTWOOD 
Rating:
1.0

first of all in thius whether no snow tires i got stuck couldnt even move all my funiture and its like i paid for nothing i will never rent from uhaul again ever

LINDA ARTIS 
Rating:
5.0

Customer did not leave a comment.

JARED Z HOLODICK 
Rating:
5.0

Customer did not leave a comment.

Danielle Kirk 
Rating:
5.0

tom was a very helpful and informative agent, he explained everything and made sure all was a safe trip, he is an excellent provider for you company. thank you very much

SEAN MCORMICK 
Rating:
5.0

Customer did not leave a comment.

JOEL DISLA 
Rating:
3.0

the original location that we were to drop off the truck was three miles from our house and would have been perfect. they refused to accept the truck, saying the owner only allowed two uhaul trucks, and they already had two. we had to go way out of our way to drop off the truck. very bad customer service. if you want more info, contact us at teapots222@yahoo.com. up to that point our rental experience was really good. nice truck, road and drove well. good gas mileage.

JENNIFER K PERDOCH 
Rating:
4.0

Customer did not leave a comment.

No reviews have been submitted for this location.

Additional Services at this Location

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