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THADDEUS G
Customer Reviews for Douglas Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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They were very helpful and helped my move go smoothly
kisten lFriendly service and very easy pick-up/drop-off!!
Curtis GEverything was perfect
Eileen BThe tire sensor warning on the dashboard made it impossible to know the start or end of the odometer. That was frustrating, but overall it was a good process and experience and it was a big help for what I needed.
Jonathan HVery nice people and it was the quickest drop off ever.
Peter LWas close at drop off.
Tammylyn HWe needed a truck on the spur of the moment to move furniture out of one apartment into another. Douglas Auto had exactly what we needed at a reasonable cost. The truck was clean and in good physical shape. We would definitely use this company again if we're in need of a rental.
Scott WMore straight forward charges.
Kaylee KOmg everyone Was so wonderful at this place. Easy and affordable You guys are the best
kim wHave vehicles available at preferred location
Carl Einterior of cab was not clean
Lawrence HVery helpful worker to assist.
Brandon TThe staff was friendly and helpful and everything was ready for us, as scheduled. It was a positive experience. The truck had 144,000 miles and there was a lot of play in the steering wheel. Only that could've been better. Otherwise, I was very happy with my U-Haul experience.
Ira KThe internet connection was bad at the location, so I had a hard time returning the truck. But was a good experience renting with you. Thank you so much.
Vladimir GGreat service in and out quickly!
Douglas SThe drivers visor needed repair
john pRent here and returned here. Both were excellent experiences.
Khristian RThe app doesn't work. Had to be on the phone with a representative for 30 mins
James KVery friendly staff. Reservation and Pick up was easy. Truck was clean. Would recommend this pick up location for a uhaul.
CRAIG SI had huge issue in the U-Haul app and called customer service twice. Both wait time were well over 20 minutes until I spoke to someone. Then they transferred to someone else and wait another 20 mins. It all worked out but 40 minutes on hold is not customer service.
Glen TND
BERTINE JVery easy in and out! Location for driving out and back was extremely convenient! Thank you for a great experience!
CARLA SGet the pick up location for the truck closer to our home. There were multiple locations much closer yet, despite advance requests, the phone people were disinterested and/or unable to help.
STEPHEN OThis is a small office attached to an industrial building. The signage was not obvious and it took me a little while to find the actual U-Haul office so I could drop off the keys. There was also no obvious place to park the truck so I hope I left it in the correct spot.
Eric ZEverything was great. Truck ran well, was clean and ready when to go when I arrived.
Eugene TAlways great service
LESLIE CGreat friendly local business who knows how to treat the customer fairly.
robert mGreat and easy for me to find
Albert CGreat experience, the truck worked well, the Service guy was very helpful. he started the truck to warm it up on a cold winter morning.
Cleon MThe milage was logged at almost 600 miles under what the truck actually had. Driving off the lot without spending 45 minutes waiting to talk to customer service first would have cost me $600.
Christian PDouglas Auto was awesome! They made the whole experience simple and satisfying.
David HGreat service.
Thomas HHorrible! This place is straight trash! Horrible service
bobby cGreat place for pick up
Keith GRollie at this location could not have been more helpful. Helped me get my car off the trailer and helped me disconnect the trailer from my vehicle. Very Nice Guy Thank You
Chris GVery friendly n helpful
gregg jWe ran into some problems and couldn't bring back the truck the Sunday we were suppose to. I called and left a message saying I was sorry and it would be back the next day. I knew we would be charge just didn't think it would be 131.48 on top of the 89.95 we paid when we picked up the truck. They also didn't tell my husband what they were taking and I would have liked a receipt. Sorry we ran into a problem but don't like we had to lose that much money.
norma DVery accommodating. Very good experience.
Tami H#1 reason I'm reviewing is because The gentleman who rented me to truck was very friendly and accommodating. I'd rent again simply because of him. The truck was good, although the steering was a little "skating" could use a little maintenance maybe... But I've rented so much worse before too. Truck got much better mpg then expected.
Gerald AFast and easy and no stress which gets you to the moving part!
chris sRollie is great. He made sure he showed me the loading and unloading of the vehicle. Gracias
CHRIS GPlease give a proper headsup to the customer if you are changing the location to pick up the truck.An email or message would have been great.I got a voicemail which i check less frequent. I had a very bad experience while picking up the truck.
Sravan KLocation was a little further out of our desired pick up location - it ended up costing us $30 extra in mileage
Robert PGreat service, stay the same
KIM AThe people I dealt with in Douglas we're great very helpful would recommend them to anyone
ken n