Customer Reviews for Douglas Auto
(U-Haul Neighborhood Dealer)

125 comentarios

169 Davis St   Douglas, MA 01516

(508) 476-6259

Horario

  • Mon–Fri
    8 a. m. - 5 p. m.
  • Sábado
    8:30 a. m. - 12 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/2/2022 - 12/4/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(508) 476-6259

169 Davis St
Douglas, MA 01516

Servicios en esta ubicación:

Horario

  • Mon–Fri
    8 a. m. - 5 p. m.
  • Sábado
    8:30 a. m. - 12 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/2/2022 - 12/4/2022: cerrado
No hay fotos disponibles
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Scot S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanna C. 
Clasificación:
3.0

The internet connection was bad at the location, so I had a hard time returning the truck. But was a good experience renting with you. Thank you so much.

Vladimir G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
5.0

Great service in and out quickly!

Douglas S. 
Clasificación:
4.0

The drivers visor needed repair

john P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
5.0

Rent here and returned here. Both were excellent experiences.

Khristian R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

dennis B. 
Clasificación:
3.0

The app doesn't work. Had to be on the phone with a representative for 30 mins

James K. 
Clasificación:
5.0

Very friendly staff. Reservation and Pick up was easy. Truck was clean. Would recommend this pick up location for a uhaul.

CRAIG S. 
Clasificación:
3.0

I had huge issue in the U-Haul app and called customer service twice. Both wait time were well over 20 minutes until I spoke to someone. Then they transferred to someone else and wait another 20 mins. It all worked out but 40 minutes on hold is not customer service.

Glen T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD B. 
Clasificación:
5.0

ND

BERTINE J. 
Clasificación:
5.0

Very easy in and out! Location for driving out and back was extremely convenient! Thank you for a great experience!

CARLA S. 
Clasificación:
3.0

Get the pick up location for the truck closer to our home. There were multiple locations much closer yet, despite advance requests, the phone people were disinterested and/or unable to help.

STEPHEN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY H. 
Clasificación:
3.0

This is a small office attached to an industrial building. The signage was not obvious and it took me a little while to find the actual U-Haul office so I could drop off the keys. There was also no obvious place to park the truck so I hope I left it in the correct spot.

Eric Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amanda L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tat C. 
Clasificación:
5.0

Everything was great. Truck ran well, was clean and ready when to go when I arrived.

Eugene T. 
Clasificación:
5.0

Always great service

LESLIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael I. 
Clasificación:
3.0

El cliente no dejó un comentario.

Pablo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

George L. 
Clasificación:
5.0

Great friendly local business who knows how to treat the customer fairly.

robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert L. 
Clasificación:
5.0

El cliente no dejó un comentario.

timothy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul T. 
Clasificación:
4.0

Great and easy for me to find

Albert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert L. 
Clasificación:
5.0

El cliente no dejó un comentario.

jan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey L. 
Clasificación:
5.0

Great experience, the truck worked well, the Service guy was very helpful. he started the truck to warm it up on a cold winter morning.

Cleon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William L. 
Clasificación:
1.0

The milage was logged at almost 600 miles under what the truck actually had. Driving off the lot without spending 45 minutes waiting to talk to customer service first would have cost me $600.

Christian P. 
Clasificación:
5.0

Douglas Auto was awesome! They made the whole experience simple and satisfying.

David H. 
Clasificación:
4.0

El cliente no dejó un comentario.

ken B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul A. 
Clasificación:
5.0

Great service.

Thomas H. 
Clasificación:
1.0

Horrible! This place is straight trash! Horrible service

bobby C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAUREEN H. 
Clasificación:
5.0

Great place for pick up

Keith G. 
Clasificación:
5.0

Rollie at this location could not have been more helpful. Helped me get my car off the trailer and helped me disconnect the trailer from my vehicle. Very Nice Guy Thank You

Chris G. 
Clasificación:
5.0

El cliente no dejó un comentario.

wayne M. 
Clasificación:
5.0

Very friendly n helpful

gregg J. 
Clasificación:
2.0

We ran into some problems and couldn't bring back the truck the Sunday we were suppose to. I called and left a message saying I was sorry and it would be back the next day. I knew we would be charge just didn't think it would be 131.48 on top of the 89.95 we paid when we picked up the truck. They also didn't tell my husband what they were taking and I would have liked a receipt. Sorry we ran into a problem but don't like we had to lose that much money.

norma D. 
Clasificación:
5.0

Very accommodating. Very good experience.

Tami H. 
Clasificación:
4.0

El cliente no dejó un comentario.

tory A. 
Clasificación:
5.0

El cliente no dejó un comentario.

roland F. 
Clasificación:
5.0

El cliente no dejó un comentario.

eric R. 
Clasificación:
5.0

#1 reason I'm reviewing is because The gentleman who rented me to truck was very friendly and accommodating. I'd rent again simply because of him. The truck was good, although the steering was a little "skating" could use a little maintenance maybe... But I've rented so much worse before too. Truck got much better mpg then expected.

Gerald A. 
Clasificación:
5.0

Fast and easy and no stress which gets you to the moving part!

chris S. 
Clasificación:
5.0

El cliente no dejó un comentario.

keith M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas W. 
Clasificación:
5.0

Rollie is great. He made sure he showed me the loading and unloading of the vehicle. Gracias

CHRIS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

rick P. 
Clasificación:
1.0

Please give a proper headsup to the customer if you are changing the location to pick up the truck.An email or message would have been great.I got a voicemail which i check less frequent. I had a very bad experience while picking up the truck.

Sravan K. 
Clasificación:
4.0

Location was a little further out of our desired pick up location - it ended up costing us $30 extra in mileage

Robert P. 
Clasificación:
5.0

Great service, stay the same

KIM A. 
Clasificación:
4.0

El cliente no dejó un comentario.

KARL S. 
Clasificación:
5.0

The people I dealt with in Douglas we're great very helpful would recommend them to anyone

ken N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

Great and curtious people there. Very clean

Kim C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent M. 
Clasificación:
5.0

I showed up early and was on my way in minutes.

CHRISTOPHER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith C. 
Clasificación:
5.0

The service was excellent.

gary A. 
Clasificación:
5.0

Nothing, everything was great. Nice people do deal with

dennis B. 
Clasificación:
5.0

THANK U AGAIN HE WAS A VERY NICE PERSON TO DEAL WITH. HE EVEN WARMED UP THE TRUCK FOR ME. ANNA MAE

anna G. 
Clasificación:
4.0

El cliente no dejó un comentario.

paula H. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHERYL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cris A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeanne F. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeanne F. 
Clasificación:
1.0

The pickup of this truck at this location was a nightmare. This was supposed to be done online from my phone but online pickup did not work. If it was not for the extraordinary help of the local U-Haul representative even though the site was not open at 7:00 am, I would not have been able to get access to my reserved truck. The screw-up was with the U-Haul reservation system sending me to a remote U-Haul site at 7:00 am when they were not open and not have this online truck pickup establish correctly. This was not very good execution of a truck rental reservation.

Robert B. 
Clasificación:
5.0

We found out the day before that our location pick up changed. It was no big deal. We dropped off the van at the same location because the super nice man there said we needed to drop off at same place. The next day we received a call from a not so nice man from the original drop off place wondering where the van was. When we explained that we were told to drop off at the other place, he was not happy and informed us there would be extra charges. It would have been helpful to recieve a call/email confirming the drop off location since the pick up location had changed. Otherwise very smooth move! We LOVED our hired moving men...they were fantastic!!

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENISE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

alicia M. 
Clasificación:
2.0

When went to return vehicle no one was there and when I called the 800 U-Haul number the rep was not helpful at all. She told me that this location was a self drop off location and told me to just leave the truck there.

Bruce W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIM C. 
Clasificación:
4.0

My reservation was for a pick-up in Grafton and I was rescheduled the day before for a pick-up two towns away. This was a HUGE inconvenience and left no time to book a truck with another company.

Caesar C. 
Clasificación:
4.0

I was never contacted about the location being changed from my preference. I called the 1-800 number to confirm and she said I'd hear from them that night but I never did. I'm glad I was on top of it because uhaul was not.

Abigail C. 
Clasificación:
5.0

No need for improvement!

ahmed B. 
Clasificación:
4.0

El cliente no dejó un comentario.

John S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward R. 
Clasificación:
5.0

El cliente no dejó un comentario.

david L. 
No se han enviado comentarios para esta ubicación.

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