Customer Reviews for Dorsey Road Carroll Fuel
(U-Haul Neighborhood Dealer)

168 reviews

7401 Baltimore Annapolis Blvd   Glen Burnie, MD 21061

(410) 768-4418

Office Hours

  • Mon-Sun: 6 am–6 pm

Services at this Location:

Contact Us

(410) 768-4418

7401 Baltimore Annapolis Blvd
Glen Burnie, MD 21061

Services at this Location:

Office Hours

  • Mon-Sun: 6 am–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

We were not told about the deposit.Did not get a receipt even when we asked. We only used it 10 miles and check out receipts. He said it would come in a email we got nothing.It only should've only be 30$ I was charged 140 $

Terry S. 
Rating:
5.0

N/A

Natasha A. 
Rating:
5.0

Customer did not leave a comment.

oscar B. 
Rating:
5.0

I had a very good experience with the customer service guy at the gas station dealing Uhaul.

Manzoor H. 
Rating:
3.0

Turned in trailer yesterday 12/23/23 at noon and still have not received my email receipt

Eddie D. 
Rating:
3.0

The store I originally booked a van with didn't have it and they moved me ten miles further away, miles that I had to pay for.

Brian J. 
Rating:
1.0

Customer did not leave a comment.

musawer P. 
Rating:
5.0

Customer did not leave a comment.

Sharan G. 
Rating:
5.0

Customer did not leave a comment.

Abdul K. 
Rating:
3.0

Nothing necessarily wrong with the location itself, I just got a really old truck. I ran into an issue a couple times where the ignition locked and I was unable to start the vehicle. It finally started after some prayers and vigorously jiggling the key. This happened at least 3 different times. Also, the dial to change the temperature of the AC seemed to be glued in place. So it was either no heat at all and freeze, or too much heat. And I had to drive this truck for about 200 miles. I tried to type this in during my mobile drop off early in the morning, but the app didn't let me proceed to the next page unless I selected “no issues” when asked.

Kamsi G. 
Rating:
4.0

Customer did not leave a comment.

Carlos O. 
Rating:
5.0

The attendant at this location was very informative, kind and professional. I will be renting from this location from this point forward

Charles H. 
Rating:
5.0

Quick and easy

Francisco M. 
Rating:
3.0

Customer did not leave a comment.

denise G. 
Rating:
5.0

Amazing location, just wish there was a better variety or uhauls

Dorothy E. 
Rating:
5.0

Customer did not leave a comment.

Lisa F. 
Rating:
5.0

Customer did not leave a comment.

SENIA I. 
Rating:
5.0

Customer did not leave a comment.

YANFRANCO M. 
Rating:
5.0

Customer did not leave a comment.

OSCAR O. 
Rating:
2.0

The van was dirty when I picked it up and in the glove box besides cigarette butts there was a partial marijuana cigarette in the glove box

Eugene E. 
Rating:
5.0

Wonderful service, the guy dealing with customers is expert and courteous.

EFREN F. 
Rating:
3.0

Customer did not leave a comment.

Gus N. 
Rating:
4.0

Customer did not leave a comment.

Andres M. 
Rating:
3.0

Customer did not leave a comment.

TATIYANNA J. 
Rating:
5.0

Everything went smooth. The process was well organized. I was in and out within 5 minutes.

Linda R. 
Rating:
5.0

Nice and convenient place to visit and expert people there for full guidance.

Manzoor H. 
Rating:
5.0

I always admire people like this.

QUETIM B. 
Rating:
5.0

Excellent service

ALANXER S. 
Rating:
5.0

Excellent customer service

JOHNSON O. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
3.0

Almost no place to park the truck. Apparently, man in booth was oblivious to any concern about the truck.

James B. 
Rating:
5.0

Nice people and excellent service

JEREMY M. 
Rating:
5.0

Customer did not leave a comment.

Javier M. 
Rating:
4.0

Customer did not leave a comment.

Lebert C. 
Rating:
3.0

Just someone there early that can asist with picking up rental with no wait time. Everything else seem nice

Dominique C. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY R. 
Rating:
5.0

Customer did not leave a comment.

Jerome T. 
Rating:
4.0

The inside of the cab was a bit muddy. But other than that it was super convenient and the attendant was kind and quick.

Sadie L. 
Rating:
5.0

Customer did not leave a comment.

Olga F. 
Rating:
4.0

The guy there was polite and handled our return quickly.

Elizabeth C. 
Rating:
5.0

The service provider was very helpful!

ROBERT D. 
Rating:
5.0

Nothing

DAREN W. 
Rating:
1.0

This location is in a gas station booth. I was sick with a cold an it was freezing cold with a high windchill. The attendant a foreign National who badly spoke English wouldn't allow for me to come inside. Instead he made me wait outside for over 15 minutes why he was letting other clients pay for gas although the arrived after me.

Ilona S. 
Rating:
5.0

Customer did not leave a comment.

AUGUSTUS M. 
Rating:
5.0

Very nice place for Uhaul pick up and drop off conveniently

ALBERTO C. 
Rating:
3.0

The gentleman that worked at this location greeted me and he was helpful! and very inviting!

Saffiya M. 
Rating:
5.0

Customer did not leave a comment.

Jordon C. 
Rating:
5.0

Customer did not leave a comment.

Santos L. 
Rating:
5.0

Wonderful experience

junaid A. 
Rating:
5.0

Customer did not leave a comment.

Patrick L. 
Rating:
5.0

Excellent customer service and convenient location

Richard N. 
Rating:
5.0

Please have the mileage visible

Chrystal S. 
Rating:
5.0

Customer did not leave a comment.

jerry R. 
Rating:
2.0

Business is a gas station with UHauls. Employee had numerous “gas” customers to deal with during the time I was picking up the UHaul. He had to stop my service numerous times to assist others.

Larry W. 
Rating:
5.0

Customer did not leave a comment.

mario M. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Nice people and excellent customer service

DACVID N. 
Rating:
5.0

Good service

EDWIN T. 
Rating:
5.0

Vendor offered to print a copy of the rental equipment lease but I said I would rather have it emailed to me. Vendor told me he would email me the agreement but never did.

Dennis P. 
Rating:
3.0

Customer did not leave a comment.

Clifton W. 
Rating:
5.0

Customer did not leave a comment.

Wilfredo M. 
Rating:
5.0

Customer did not leave a comment.

Eric P. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

LYDIA S. 
Rating:
5.0

Great and flexible!!

Joyce B. 
Rating:
3.0

Not alot of help with setting up

Victoria W. 
Rating:
5.0

Extremely helpful retailer

John J. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Excellent service and good people

Jairo T. 
Rating:
5.0

Good service available when u need it

VENISLAV T. 
Rating:
5.0

Customer did not leave a comment.

PETER M. 
Rating:
3.0

A very small and congested area

BRIAN W. 
Rating:
5.0

Everything perfect

Mirwais S. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Very cooperative personnel and convenient location

LISA W. 
Rating:
5.0

Nice people and better service

DANIEL N. 
Rating:
5.0

Customer did not leave a comment.

SENIA I. 
Rating:
5.0

Customer did not leave a comment.

Katie C. 
Rating:
2.0

Customer did not leave a comment.

marcus C. 
Rating:
5.0

Good customer service

GARY P. 
Rating:
5.0

The dealing assistant is very friendly, cooperative, efficient and knowledgeable of his work. I would prefer this location again.

cbxcgh H. 
Rating:
5.0

Polite person with professional expertise.

xcbzx B. 
Rating:
5.0

Great customer service!!!

William P. 
Rating:
5.0

Nice people and good customet service

GARY P. 
Rating:
1.0

The equipment was rented to me with trash in the it. The trailer had an overwhelming odor of mulch,dirt or mildew. The U-Haul representative was unprofessional and unorganized.

Steven D. 
Rating:
5.0

Donna is Amazing!

Asia P. 
Rating:
2.0

Attendant barely spoke English which made the pickup process difficult. They didn't have the 12 moving blankets that we requested. The attendant said the truck was just serviced. The low oil light was on. I was told it was OK, just take the truck and if anything went wrong to call roadside assistance. I called RSA from the parking lot of the dealer. A tech came out and said the truck was very low on oil. He filled it to the proper level and the truck ran well for the 180 mile 1 way trip.

MARK W. 
Rating:
3.0

Customer did not leave a comment.

ERIKA H. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY G. 
Rating:
5.0

???

CRAIG W. 
Rating:
5.0

Carroll Fuel is convenient location for me to pick up and return truck Good and friendly people there are easy to deal with For the first time i drive thru toll tunnel four times to save more than a hundred miles of beltway made sense I am not sure how or when to pay but would like to pay ASAP 6 dollars for each use = 24 dollars unless the truck has EZ Pass ? should be half that ?

JOHN Z. 
Rating:
5.0

Customer did not leave a comment.

KENNETH D. 
Rating:
4.0

Customer did not leave a comment.

NATHAN S. 
Rating:
5.0

Customer did not leave a comment.

JAMES J. 
Rating:
3.0

This location could use an inside office or someplace warm to stand 24° outside waiting to fill out paperwork and sign documents to receive rental was a little cold

BRANDON S. 
Rating:
1.0

They charging too much which is not included on what I requested.

JAMES O. 
Rating:
5.0

This was my second time ever to rent a truck and was even better than the first time closer to home and cheaper per mile for the same size truck 99 cents vs 129 is a big difference ??? why the same truck cost more in MAYO / Annapolis ??? than in Glen Burnie ??? Mayo is 5 miles each way on a dead end road that is 13 bucks at 129 just wasted

JOHN Z. 
Rating:
4.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Outstanding

LOUISE D. 
Rating:
4.0

The only thing is I don't receive a receipt when I returned the truck

JOSEPH H. 
No reviews have been submitted for this location.

Additional Services at this Location

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