El cliente no dejó un comentario.CHRISTINE H.
Customer Reviews for Dons Tow & Recovery
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.LORIE H.
was hard to findHoward F.
Everything was fine. No complaints.HATTIE C.
El cliente no dejó un comentario.SCOTT H.
El cliente no dejó un comentario.STEPHEN P.
El cliente no dejó un comentario.Peggy E.
El cliente no dejó un comentario.STEPHEN P.
People were kind an helpfulrose K.
quick and easy checkout and checkin. Nice people as well.Mcihael R.
Very nice truck. Thank youMike N.
The lady working at this site was AMAZING! I place politeness and good customer service over everything and that's what I got. This was the best UHaul experience so farSTACY M.
Pick up service couldn't have been any better. Great friendly service. Very timely service and hook up.Mark U.
Faster internet service. It took forever to load our information.luis L.
They failed to give the right keys to the assigned truck upon arrival. This also happened to another customer that arrived at the same time as myself. When called, they said â€œdon't worry about which truck is assigned. Just take the truck that matches the keys.â€ Well the contract signed and truck approved are different which leads to contractual issues and further issues if something were to happen to the trucks. Please teach them the importance of accuracy for future customers.Patrick C.
Very poor service. Called ahead to verify trailer was there. Stated yes but only available until 2 P.M since they had a wedding to go to. Arrived, and had someone there to take information but couldn't complete the transaction. Had to wait over a half hour for someone to come and complete it. The lady was very rude and upset. Complained she had to come in on her day off.. poor experience picking up trailer. Then waited over 20 minutes to them to get the trailer ready for hookup.Hunter P.
El cliente no dejó un comentario.kerra W.
El cliente no dejó un comentario.MATTHEW M.
El cliente no dejó un comentario.Amy C.
El cliente no dejó un comentario.KATHIE V.
El cliente no dejó un comentario.RANDY Y.
No problems whatsoever returning the U-Haul.PRISCILLA H.
El cliente no dejó un comentario.Ronald S.
Don and all his staff were amazing and very friendly also very organized!Robert H.
El cliente no dejó un comentario.Larry W.
El cliente no dejó un comentario.WALTER R.
El cliente no dejó un comentario.David B.
The check in and drop off through the app were difficult. The mileage didn't match up. I was lucky enough that the owner of the location helped me or else I would've been stuck there all day.Hilari C.
El cliente no dejó un comentario.Randy L.
El cliente no dejó un comentario.Matthew M.
El cliente no dejó un comentario.Karen L.
The air conditioner in the truck didn't work.DONNA E.
I can't imagine how it could be any better Everything worked out just fineJack S.
El cliente no dejó un comentario.Carol C.
We went through 4 tow trolleys before we found one that the lights worked on it. The first one blew a fuse on my truck. I think they should have a way to test the lights before a customer hooks up to the dolley. I wasted a lot of time. Don's was great about being helpful just disappointed in the equipment. It was also not wide enough tow dolley for my van so on turns the vender hit the side of my van.Patrick W.
Made my move so much easier to be able to do the truck off here. Signage was clear and I also liked that the app was able to use location service to verify I was in the right place. ¡Gracias!Kellie A.
Great service and great people! Easiest process ever will be back if I need additional moving help! Thank you, Thank you, thank you!!!SAMANTHA T.
Nothing! All points of interest towards getting my stuff moved efficiently and safely were introduced to me before I rented truck. Five stars at this place!Daryl M.
No bubble material to purchase.LARRY K.
El cliente no dejó un comentario.Dorthy C.
El cliente no dejó un comentario.Brian N.
Not a thing! Everything was perfect!TONY P.
Absolutely outstanding service. They opened on Sunday and I got my work done and it was amazing to work with the lady who cam in. Thank you very much. Jim SalisburyJIM S.
El cliente no dejó un comentario.Justin E.
El cliente no dejó un comentario.RUSTY L.
no longer with the companyRandy W.
El cliente no dejó un comentario.herbert D.
El cliente no dejó un comentario.JASON M.
El cliente no dejó un comentario.Gregory D.
El cliente no dejó un comentario.Ronald B.
El cliente no dejó un comentario.Kevin G.
El cliente no dejó un comentario.JIMMY G.
Very helpful. Trailer and harness worked greatBryan F.
El cliente no dejó un comentario.RICK L.
The lights weren't connected properly and the trip down was filled with trucks honking at me the entire way. It was scary and nerve wracking.DIANA V.
Great people and service!!!David C.
El cliente no dejó un comentario.MARK P.
Top Notch!BEN G.
They handled everything! It was very good!!Teresa C.
El cliente no dejó un comentario.Jeffrey L S.
El cliente no dejó un comentario.Barbara T.
El cliente no dejó un comentario.Greg W.
If the exact truck ordered hasn't arrived or isn't going to arrive , then the customer should be notified ahead of time and given options of where to go to get the exact truck. Also a much bigger discount should be given to offset the huge difference in fuel that has to be put into a much larger truck than ordered.GINA R.
El cliente no dejó un comentario.David R.
Expedite the process for ordering the equipmentRobert G.
Got tapped for an extra 40 bucks even after we turned the uhaul in 18 hours EARLY. Second time that has happened. Wont use uhaul againkristi W.
El cliente no dejó un comentario.robert G.
more inventoryrobert G.
Service was quick and on time. No problems.Steve B.
El cliente no dejó un comentario.DAVID P.
El cliente no dejó un comentario.DAVID P.
El cliente no dejó un comentario.Vickie M.
El cliente no dejó un comentario.Bobby R.
El cliente no dejó un comentario.RICK P.
El cliente no dejó un comentario.Robert T.
GREAT CUSTOMER SERVICE! I love the wonderful treatment and the quick and easy return to my new hometown Uhaul YOU GUYS ROCKSHAUNTENE S.
Very happyROB C.
El cliente no dejó un comentario.Jacqueline L.
We reserserved the truck through the 800 number in an emergency situation. When we got to the location to pick it up ( via a tow truck driver dropping us off) nobody was there. We were left standing in a misty rain with no cover and no place to go. Then some guy shows up and when we said we were there to get a truck he told us to wait a minute he had to go unlock a car. He then go into his truck and drove off leaving us still standing outuin the crappy weather. When he came back about 10 mins later he said someone else was coming in to help us. He then drove away again and left us there. When the woman showed up she was in pajamas. When we got the truck the odometer had 40 miles more on the truck than the paperwork. She said she would make note of it, but at the end when it was time to pay for the miles she never removed the extra miles. Someone at the 800 number fixed that for me. Unprofessional experience all together.Kelly A.
This location was great, everything was very clean and everyone was very friendly. Great customer service!Jennifer B.
Nothing to improve. Everyone I dealt with was Awesome and answered all my questions, friendly and very helpful. We both would highly recommend Uhaul to our friends and family.MITZI C.
I got charged twice for my rental. My original rental was not available so I had to go to another location. I was supposed to receive $50 credit. So I was charged an additional $200 for a second rental and never got my $50 credit.Allison W.
El cliente no dejó un comentario.MIRANDA S.
The lady was very nice that helped usJIM R.
El cliente no dejó un comentario.NICOLE T.
I had to wait 45 minutes to pick up my reservation only to find out my truck I had reserved was no longer available and had to get a different truck. The utility dollies I had paid for never came with the truck so I lost twenty dollars right there. I was traveling from Missiouri to Michigan with my disabled mother so everything was dependant on me. Never again.Kim M.
El cliente no dejó un comentario.CURTIS T.
El cliente no dejó un comentario.Linda P.
El cliente no dejó un comentario.DARREN M.
El cliente no dejó un comentario.weldon P.
El cliente no dejó un comentario.ROB V.
A very good experanceDan H.
People were nice. Truck was junk. I move every 2 years. I used uhaul for every move. I will never make that mistake againJUSTIN R.
Windshield needed cleaned. Windshield wipers were bad. Needed new wiper blades. Wipers didn't clean off windshield to the point it was dangerous in the rain.Kevin H.
El cliente no dejó un comentario.Jesse B.
Miranda did a wonderful job to make sure everything was ready when I got there. Don's Tow and Recovery is the best U-Haul dealership in town! If I ever need them again I would definitely go back to them. GraciasKay C.
El cliente no dejó un comentario.Shawn P.
Computer system was down for u haul corp could not check in/out properly but the gal that helped went out of her way to take care of me and make the situation easier...this small location made the city locations look like idiots as ccustomer service was a priority here but not at city locations. ...Julie F.
Love the lady that I deal with when we rent a truck to move us or something we have. Best customer service!!!Stephanie M.
El cliente no dejó un comentario.Wilma F.