Customer Reviews for Dons Tow & Recovery
(U-Haul Neighborhood Dealer)

240 reviews

104 Sunset Dr   Butler, MO 64730

(660) 386-4053

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(660) 386-4053

104 Sunset Dr
Butler, MO 64730

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

was hard to find

Howard F. 
Rating:
5.0

Everything was fine. No complaints.

HATTIE C. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN P. 
Rating:
1.0

Customer did not leave a comment.

Peggy E. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN P. 
Rating:
4.0

People were kind an helpful

rose K. 
Rating:
5.0

quick and easy checkout and checkin. Nice people as well.

Mcihael R. 
Rating:
5.0

Very nice truck. Thank you

Mike N. 
Rating:
5.0

The lady working at this site was AMAZING! I place politeness and good customer service over everything and that's what I got. This was the best UHaul experience so far

STACY M. 
Rating:
5.0

Pick up service couldn't have been any better. Great friendly service. Very timely service and hook up.

Mark U. 
Rating:
3.0

Faster internet service. It took forever to load our information.

luis L. 
Rating:
2.0

They failed to give the right keys to the assigned truck upon arrival. This also happened to another customer that arrived at the same time as myself. When called, they said “don't worry about which truck is assigned. Just take the truck that matches the keys.” Well the contract signed and truck approved are different which leads to contractual issues and further issues if something were to happen to the trucks. Please teach them the importance of accuracy for future customers.

Patrick C. 
Rating:
1.0

Very poor service. Called ahead to verify trailer was there. Stated yes but only available until 2 P.M since they had a wedding to go to. Arrived, and had someone there to take information but couldn't complete the transaction. Had to wait over a half hour for someone to come and complete it. The lady was very rude and upset. Complained she had to come in on her day off.. poor experience picking up trailer. Then waited over 20 minutes to them to get the trailer ready for hookup.

Hunter P. 
Rating:
5.0

Customer did not leave a comment.

kerra W. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

Amy C. 
Rating:
5.0

Customer did not leave a comment.

KATHIE V. 
Rating:
5.0

Customer did not leave a comment.

RANDY Y. 
Rating:
5.0

No problems whatsoever returning the U-Haul.

PRISCILLA H. 
Rating:
4.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Don and all his staff were amazing and very friendly also very organized!

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
5.0

Customer did not leave a comment.

WALTER R. 
Rating:
1.0

Customer did not leave a comment.

David B. 
Rating:
5.0

The check in and drop off through the app were difficult. The mileage didn't match up. I was lucky enough that the owner of the location helped me or else I would've been stuck there all day.

Hilari C. 
Rating:
5.0

Customer did not leave a comment.

Randy L. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Karen L. 
Rating:
3.0

The air conditioner in the truck didn't work.

DONNA E. 
Rating:
5.0

I can't imagine how it could be any better Everything worked out just fine

Jack S. 
Rating:
5.0

Customer did not leave a comment.

Carol C. 
Rating:
4.0

We went through 4 tow trolleys before we found one that the lights worked on it. The first one blew a fuse on my truck. I think they should have a way to test the lights before a customer hooks up to the dolley. I wasted a lot of time. Don's was great about being helpful just disappointed in the equipment. It was also not wide enough tow dolley for my van so on turns the vender hit the side of my van.

Patrick W. 
Rating:
5.0

Made my move so much easier to be able to do the truck off here. Signage was clear and I also liked that the app was able to use location service to verify I was in the right place. Thank you!

Kellie A. 
Rating:
5.0

Great service and great people! Easiest process ever will be back if I need additional moving help! Thank you, Thank you, thank you!!!

SAMANTHA T. 
Rating:
5.0

Nothing! All points of interest towards getting my stuff moved efficiently and safely were introduced to me before I rented truck. Five stars at this place!

Daryl M. 
Rating:
5.0

No bubble material to purchase.

LARRY K. 
Rating:
5.0

Customer did not leave a comment.

Dorthy C. 
Rating:
5.0

Customer did not leave a comment.

Brian N. 
Rating:
5.0

Not a thing! Everything was perfect!

TONY P. 
Rating:
4.0

Absolutely outstanding service. They opened on Sunday and I got my work done and it was amazing to work with the lady who cam in. Thank you very much. Jim Salisbury

JIM S. 
Rating:
5.0

Customer did not leave a comment.

Justin E. 
Rating:
5.0

Customer did not leave a comment.

RUSTY L. 
Rating:
1.0

no longer with the company

Randy W. 
Rating:
3.0

Customer did not leave a comment.

herbert D. 
Rating:
5.0

Customer did not leave a comment.

JASON M. 
Rating:
4.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

JIMMY G. 
Rating:
5.0

Very helpful. Trailer and harness worked great

Bryan F. 
Rating:
5.0

Customer did not leave a comment.

RICK L. 
Rating:
1.0

The lights weren't connected properly and the trip down was filled with trucks honking at me the entire way. It was scary and nerve wracking.

DIANA V. 
Rating:
5.0

Great people and service!!!

David C. 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Top Notch!

BEN G. 
Rating:
5.0

They handled everything! It was very good!!

Teresa C. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey L S. 
Rating:
5.0

Customer did not leave a comment.

Barbara T. 
Rating:
3.0

Customer did not leave a comment.

Greg W. 
Rating:
4.0

If the exact truck ordered hasn't arrived or isn't going to arrive , then the customer should be notified ahead of time and given options of where to go to get the exact truck. Also a much bigger discount should be given to offset the huge difference in fuel that has to be put into a much larger truck than ordered.

GINA R. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Expedite the process for ordering the equipment

Robert G. 
Rating:
5.0

Got tapped for an extra 40 bucks even after we turned the uhaul in 18 hours EARLY. Second time that has happened. Wont use uhaul again

kristi W. 
Rating:
4.0

Customer did not leave a comment.

robert G. 
Rating:
4.0

more inventory

robert G. 
Rating:
5.0

Service was quick and on time. No problems.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

Vickie M. 
Rating:
5.0

Customer did not leave a comment.

Bobby R. 
Rating:
5.0

Customer did not leave a comment.

RICK P. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

GREAT CUSTOMER SERVICE! I love the wonderful treatment and the quick and easy return to my new hometown Uhaul YOU GUYS ROCK

SHAUNTENE S. 
Rating:
5.0

Very happy

ROB C. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline L. 
Rating:
1.0

We reserserved the truck through the 800 number in an emergency situation. When we got to the location to pick it up ( via a tow truck driver dropping us off) nobody was there. We were left standing in a misty rain with no cover and no place to go. Then some guy shows up and when we said we were there to get a truck he told us to wait a minute he had to go unlock a car. He then go into his truck and drove off leaving us still standing outuin the crappy weather. When he came back about 10 mins later he said someone else was coming in to help us. He then drove away again and left us there. When the woman showed up she was in pajamas. When we got the truck the odometer had 40 miles more on the truck than the paperwork. She said she would make note of it, but at the end when it was time to pay for the miles she never removed the extra miles. Someone at the 800 number fixed that for me. Unprofessional experience all together.

Kelly A. 
Rating:
5.0

This location was great, everything was very clean and everyone was very friendly. Great customer service!

Jennifer B. 
Rating:
5.0

Nothing to improve. Everyone I dealt with was Awesome and answered all my questions, friendly and very helpful. We both would highly recommend Uhaul to our friends and family.

MITZI C. 
Rating:
4.0

I got charged twice for my rental. My original rental was not available so I had to go to another location. I was supposed to receive $50 credit. So I was charged an additional $200 for a second rental and never got my $50 credit.

Allison W. 
Rating:
5.0

Customer did not leave a comment.

MIRANDA S. 
Rating:
4.0

The lady was very nice that helped us

JIM R. 
Rating:
5.0

Customer did not leave a comment.

NICOLE T. 
Rating:
2.0

I had to wait 45 minutes to pick up my reservation only to find out my truck I had reserved was no longer available and had to get a different truck. The utility dollies I had paid for never came with the truck so I lost twenty dollars right there. I was traveling from Missiouri to Michigan with my disabled mother so everything was dependant on me. Never again.

Kim M. 
Rating:
5.0

Customer did not leave a comment.

CURTIS T. 
Rating:
5.0

Customer did not leave a comment.

Linda P. 
Rating:
5.0

Customer did not leave a comment.

DARREN M. 
Rating:
5.0

Customer did not leave a comment.

weldon P. 
Rating:
5.0

Customer did not leave a comment.

ROB V. 
Rating:
5.0

A very good experance

Dan H. 
Rating:
5.0

People were nice. Truck was junk. I move every 2 years. I used uhaul for every move. I will never make that mistake again

JUSTIN R. 
Rating:
3.0

Windshield needed cleaned. Windshield wipers were bad. Needed new wiper blades. Wipers didn't clean off windshield to the point it was dangerous in the rain.

Kevin H. 
Rating:
4.0

Customer did not leave a comment.

Jesse B. 
Rating:
5.0

Miranda did a wonderful job to make sure everything was ready when I got there. Don's Tow and Recovery is the best U-Haul dealership in town! If I ever need them again I would definitely go back to them. Thanks

Kay C. 
Rating:
5.0

Customer did not leave a comment.

Shawn P. 
Rating:
5.0

Computer system was down for u haul corp could not check in/out properly but the gal that helped went out of her way to take care of me and make the situation easier...this small location made the city locations look like idiots as ccustomer service was a priority here but not at city locations. ...

Julie F. 
Rating:
5.0

Love the lady that I deal with when we rent a truck to move us or something we have. Best customer service!!!

Stephanie M. 
Rating:
4.0

Customer did not leave a comment.

Wilma F. 
Rating:
5.0

Kay went out of her way to fix us up with what we needed. Very appreciated!

Paula S. 
Rating:
5.0

Customer did not leave a comment.

Mike T. 
No reviews have been submitted for this location.

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