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Customer Reviews for Dons Car Care & Tire Center LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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KATINA MN/C
ERICK LTire was low right on starting up vehicle !
Jill HThis location closes at 4:00p.m. which is very inconvenient for most customers. Closing so early makes it difficult to resolve an issue on the same day before the rental contract is closed. In this particular instance we refueled the truck to the same gauge level we picked it up at or more, yet we were still charged a fuel fee. We have rented from u-haul often for more than 30 years, and now we have decided to do business elsewhere since the level of customer service is nowhere near where it once was. To anyone that has to go to this location do beware, their ethics should be scrutinized.
ERNEST BBetter tech support online. Took 2 hours to get my equipment because the app wasn't working. Tech person took 2 hours to help on the phone.
SETH WEducate your customer service on recommendations and be up front on any additional charges a customer might incur
CHARLES GA more office computer 🖥 equipment other than that it is always good 👍
WILLIAM FOriginally reserved uhaul ar Lafayette location . They notified me 20 minutes before my pick up that my reservation was canceled because truck broke down . Relocated me a truck in Opelousas and told me go there . Failed to mention the facility was closed , and didn't enough customer care to explain abt ride share and them being able to give me access to vehicle without facility being open . In which , I found this out by reading online .
Amy CMake customers aware if the requested equipment will not be available in a timely manner so arrangements can be made.
CHIARA JWell the computer system was down and it caused me a delay I wasn't expecting
Seth MCustomer service was amazing at Don’s.
Shauna SI reserved a month prior to needing a uhaul. We traveled 4 hrs to Baton Rouge wheee we made our picked up reservation. We were notified only 14 hrs before scheduled pick up they could not accommodate our reservation. People take off from work, travel & schedule to be moved in & out on specific dates. I called & spoke to customer service who found a truck 1 1/2hrs away in Opelousas. We had to have a truck so we drove extra 3 hrs to get a truck. Customer service said we would not be charged extra & we were. You don't take reservations if you don't have equipment to rent. I will never use U-Haul again & will tell everyone I know not to use them either. Very disappointed eating my time & money.
Barry PEverything was copastetic.
darren hContinue to hire courteous and friendly staff
dianne jHonestly it was fine the only problem I had was the steering on it it helps wanting to go left
Exavier GTell them to not use Dons in Opelousas. The added fuel charge was a disappointment but who cares about 15 bucks (even though I have pictures of pickup and drop off fuel levels). When I tried to check it in on drop off the location wouldn't pull up, the app said to drop the keys and a UHaul rep would be contacting me soon. Guess what NO ONE ever contacted me. I got an alert that my card was charged so I tried to call Dons and speak with someone but the secretary said I had to call another number to speak with the UHaul guy at THAT facility. So I called and no one answered, I called three times. So I called the main number and spoke to the secretary again and she LOOKED outside and said the guy was outside but she would give him a message to call me. NO ONE ever called me. I don't appreciate that. I have been renting UHaul equipment all my life and this new digital, no personal service way of doing business may suit the younger generation who can't actually speak to people, but I don't care for it. By the way when I picked up the truck there was an appliance dolly, a regular dolly and 4 blankets in the truck which I was not charged for and I folded the blankets and secured the dollys when I dropped off the truck, I could have kept them but at least I'm honest and I already have my own equipment. You might want to make sure Dons accounted for those items by the way. ( I have pictures)
theodore fThe customer service was excellent. I was able to call that morning and get what I needed.
Elmary FAlways a pleasure doing business. Professional and kind... Ms. Joycie is the Best!
Kim SOnly thing that I found was lower dash board was being held up with what looked like duck tape. Lady in office was very nice and friendly, make me feel like I care and answered my questions and concerns. Will return if I ever need again.
Bobby LBeings it blew a radiator 56 Miles down the road it one would believe that the fluids were not checked.
Alicia LI called earlier and dropped the trailer off after hours. I left a message and it seemed to go rather well.
John ZEasy to do business with and very friendly
jim lWe dropped off on the weekend so we didn't speak with personnel
Michael HThis Location Has Outstanding Customer Service
DONALD DEverything went well with renting love the experience
MICHAEL FI'm very satisfied and appreciate your service ☺️
Antoinette LThey are always polite and professional. I enjoy my visits and their services.
Veronica MAll good. Very nice representative.
RONALD HThis U-Haul location is the easiest & friendliest I've ever done business with. Joycie is always professional and accommodating. Will return again and again. Thanks Y'all
Kim SGreat customer service!
DEON ZThe staff was great, made it very easy and comfortable.
DANIEL HCouldn't find nicer people to help you!!!!
lillie mNothing everything was excellent.
michael rNo complaints at all and the staff was super friendly and helpful.
JACOB DVERY PROFESSIONAL SERVICE. I HIGHLY RECOMMEND THIS UHAUL LOCATION.
shakonda aGreat service, nice people.
McKinley BTotally great experience with employees, truck, products, and service we could not have asked for better !!!!! Thanks again and we will totally recommend anyone to go to Don's for any U haul needs :)
Cindy MDoing great!
Eugene JMrs. Jessica was sooo very nice . She walked me around the vehicle. The van was very nice it was very easy to drive . Will most definitely recommend Dons U-Haul's rental services . They had boxes for you to rent , moving blankets . Just all neat and clean place !
Sharon CGreat Service !!
DONALD DVery well laid out. Made after hours drop off easy.
Jeffrey SGood work
william FPutting equipment out of the weather would help
Gregory PService person was great
roy wa Great place to do business
Ronald SGracias
Peggy PIt should be a standard practice to provide the equipment needed for a move. Black people are NOT horses UHaul is a straight up SCAM!
Cassandra LNada
Donald N