Customer Reviews for Don Hull Son Sales LLC
(U-Haul Neighborhood Dealer)

534 reviews

4996 State Rte 365   Oneida, NY 13421
(S Of Thruway)

(315) 363-4549

Office Hours

  • Mon-Thur: 8:30 am–4:30 pm
  • Fri: 8:30 am–5 pm
  • Sat: 8:30 am–11:30 am
  • Sun: Closed

Services at this Location:

Contact Us

(315) 363-4549

4996 State Rte 365
Oneida, NY 13421
(S Of Thruway)

Services at this Location:

Office Hours

  • Mon-Thur: 8:30 am–4:30 pm
  • Fri: 8:30 am–5 pm
  • Sat: 8:30 am–11:30 am
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Wow, what a terrible experience. Please fix your location/GPS settings. Took me 30 minutes to get my truck because the app was animate that I was not at the location so I had to call customer service and be on hold for 10 minutes only for them to tell me to try your website over the app. Maybe suggest that on your app prior to putting me on hold for 10 minutes. Like... this is grade level logic.

BRENDANTHOMAS BLEHAR 
Rating:
2.0

The van was fine. At pickup it was plowed into the snow and we had to brush it all off ourselves. Difficult getting it out of the snow bank. Took it 7 miles total but needed 2 gallons of gas to fill to full?? Questionable.

Lynne McHugh 
Rating:
5.0

Customer did not leave a comment.

Thomas VanValkenburg 
Rating:
4.0

Customer did not leave a comment.

JIM MARIANI 
Rating:
5.0

Would have been nice if trailers came with a jack there are high to lift off the truck.

Jack Nodine 
Rating:
5.0

Customer did not leave a comment.

Rebecca Stewart 
Rating:
5.0

The service was excellent. Nothing needs to be improved.

NADINE ROSS 
Rating:
5.0

They were very pleasant and helpful.Everything was clean and in very good condition.

NADINE ROSS 
Rating:
3.0

Smelled like a dirty dog and cigarettes, the windshield is cracked, and the drivers side window whistled while driving.

tammy Bottini 
Rating:
5.0

Customer did not leave a comment.

Mark Ingalls 
Rating:
3.0

Tight spot for large truck

John Velzis 
Rating:
5.0

Customer did not leave a comment.

Randy M Tallman 
Rating:
5.0

Give them info about how to load items in the truck the guy Jeff Hall gave us some great tips how to load and watch some videos on You Tube

Robert Todd 
Rating:
5.0

Customer did not leave a comment.

Jack Ellison 
Rating:
5.0

Unfortunately, the drop off experience negated the wonderful service at the pick up location (see below).

Joseph Frank 
Rating:
5.0

Customer did not leave a comment.

Eric Eaton 
Rating:
5.0

Customer did not leave a comment.

Shawn Williams 
Rating:
3.0

Customer did not leave a comment.

frank Loan 
Rating:
4.0

Customer did not leave a comment.

Steven DeGroat 
Rating:
5.0

Customer did not leave a comment.

Mark Unthank 
Rating:
5.0

Customer did not leave a comment.

Bernard Synakowski 
Rating:
5.0

Customer did not leave a comment.

Terry kimnach 
Rating:
4.0

Customer did not leave a comment.

Jarret Jacobs 
Rating:
4.0

Customer did not leave a comment.

Nancy Potaczala 
Rating:
5.0

Employees were courteous and helpful.

Julie Koelsch 
Rating:
4.0

Customer did not leave a comment.

Ronald Collins 
Rating:
5.0

Don hull was excellent and cut my cost in half by helping me with a trailer rental! Uhaul itself ,customer service where I called for quote, over priced me and would have sent me an hour out of my way to drop off trailer. Extremely bad help just to make more commission.

Charles Moore 
Rating:
4.0

Customer did not leave a comment.

Daren Lynch 
Rating:
5.0

Customer did not leave a comment.

Nancy Choquette 
Rating:
4.0

Very nice people I would recommend

Colleen Abraham 
Rating:
5.0

Customer did not leave a comment.

Paul Slayton 
Rating:
5.0

Customer did not leave a comment.

Joseph Pizzuto 
Rating:
5.0

All went well upon taking delivery of an auto transport and the drop off.

eugene Bowser 
Rating:
4.0

Customer did not leave a comment.

frank Loan 
Rating:
5.0

Nothing as this site is very professional

Chris Munn 
Rating:
3.0

I wasn't happy with the online service part. When I reserved my order it was for a certain location. Then I received a call and was told they didn't have it at the location I requested. I think I should get the $50 knocked off my card. Itsnt there a Guarantee??

DENISEJO WRIGHT 
Rating:
5.0

Customer did not leave a comment.

MARK NICHOLAS DOCOUS 
Rating:
5.0

very good service

LENARD STABB 
Rating:
5.0

Customer did not leave a comment.

ed cook 
Rating:
3.0

Customer did not leave a comment.

Steve Culbertson 
Rating:
5.0

Customer did not leave a comment.

Michelle Nyberg 
Rating:
5.0

The drop off location was excellent because it was close by.

Walter Bateman 
Rating:
4.0

Customer did not leave a comment.

Amy Nickerson 
Rating:
5.0

It was good no problems.

VELMA PUTMUM 
Rating:
5.0

Customer did not leave a comment.

Keith Warren 
Rating:
2.0

It was 10 below and snowing and they did not have the truck cleaned off and ready I had to go in the lot and start it and warm it up to go

melvin TAYLOR 
Rating:
4.0

everything went great with the 24/7 truck share, including getting access to the truck..... however once truck was acquired for the short period that we had it. the handling and steering of the truck was very rough... would consistently pull too the right and had to keep over correcting. the ride was rough, had a bad vibration in front end. other than that it was a good experience

Codey Baker-Durst 
Rating:
3.0

This uhaul i rented really needs to be taken off the road. It was very hard to drive. It had no get up and go. It had a bad exhaust smell and was very hard to maneuver. The body of the uhaul is severely damaged. the back overhead door is as difficult to open and the ramp was very hard to get in and out. I was not pleased. But I had to use it because I had no choice.

ROSEMARY TOWN 
Rating:
5.0

Customer did not leave a comment.

Samantha Edick 
Rating:
5.0

Great location! Private drive was easy to drive equipment into off of busy highway.

Jonathon Lugo 
Rating:
5.0

Customer did not leave a comment.

Richard Spina 
Rating:
5.0

Customer did not leave a comment.

Shay Rotsell 
Rating:
4.0

This location was great to work with,the staff was very courteous and helpful.

scott smith 
Rating:
2.0

I had to wipe snow off the vehicle. The entire process took over 20 minutes for me to clean off. When paying for a service. I as a customer should just have the vehicle ready to leave. It made me late on other projects.

travis hanson 
Rating:
5.0

Everything went smoothly, it did not take long. Great customer service!

Brenda Mcgrath 
Rating:
3.0

They show in the system that they had a appliance dolly however when I got there they did not so I had to go to another uhaul to get one.

Brenda Handwerker 
Rating:
5.0

No big changes. Had Excellent customer service, good amount of space, the only thing that I would suggest is more gravel in the truck lot to make it smoother. Other than that, everything was great.

MATTHEWJAMES YOUNG 
Rating:
5.0

Dana and the woman were great.

Christina Brunje 
Rating:
3.0

Customer did not leave a comment.

Joseph Newberry 
Rating:
5.0

I got a bigger truck then I wanted 😔

Bridgette Lamb 
Rating:
1.0

Both times we dropped off there was a problem. Mileage was charged for 100 more miles than we drove (we have pics of the odometer) on the first truck and the second truck was charged for an extra day when we turned it in the night before it was due. Over charged both times and when we try to call the place there is no answer

Michael Jepsen 
Rating:
5.0

Customer did not leave a comment.

Jon Krawiec 
Rating:
3.0

Customer did not leave a comment.

William Tedesco 
Rating:
5.0

The people working there were some of the friendliest I have come across when renting. They actually made it an enjoyable experience. I usually rent from another location but they didn’t have the equipment I needed. By happy accident I found this place and now I will gladly make a longer trip to pick up rentals in the future.

Eric Thompson 
Rating:
2.0

Did mobile check in and out but the service is so poor there that we had to drive down the road to finish check in. And were unable to check out due to needed location services that would not load.

Tyler Doane 
Rating:
5.0

Customer did not leave a comment.

Deforest Walters 
Rating:
5.0

No need for improvement. Personal and professional service rendered and appreciated.

Edgar Merrell 
Rating:
4.0

Customer did not leave a comment.

Mark Liddy 
Rating:
5.0

Customer did not leave a comment.

Patrick Lamb 
Rating:
4.0

Very nice truck - really good shape.

Todd McIntyre 
Rating:
5.0

great service. I would definitely rent again from UHaul.

Chris Munn 
Rating:
5.0

Customer did not leave a comment.

ALVIN BROWN 
Rating:
5.0

Customer did not leave a comment.

Carol Genge 
Rating:
3.0

Customer did not leave a comment.

Kennedy Podkowka 
Rating:
2.0

Customer did not leave a comment.

Melissa Kroll 
Rating:
5.0

Customer did not leave a comment.

Bill Dunn 
Rating:
4.0

Customer did not leave a comment.

Cody Hook 
Rating:
5.0

Customer did not leave a comment.

Patricia Webb 
Rating:
5.0

Customer did not leave a comment.

Kimberly Cunningham 
Rating:
3.0

excellent service, difficult parking

James Renfer 
Rating:
5.0

Customer did not leave a comment.

Louis Sally 
Rating:
3.0

Customer did not leave a comment.

Carl Giardino 
Rating:
4.0

Customer did not leave a comment.

brad moore 
Rating:
5.0

Very Friendly and helpful!

DAVID ZUMPANO 
Rating:
5.0

Customer did not leave a comment.

Paula Aversa 
Rating:
4.0

Customer did not leave a comment.

Mark Gilbert 
Rating:
3.0

Customer did not leave a comment.

Joey Smith 
Rating:
4.0

Great customer service! Everyone was polite, friendly, and helpful from Jeff on the phone the day before and the 2 ladies in the office the day of pick up.

LILI RYBURN 
Rating:
3.0

Do a full inspection of the trailer before someone takes, electrical did not work they had a rewire before I left. inside of the trailer was filthy I had to clean before I could use

John Misiaszek 
Rating:
5.0

The front of the U-Haul had not been clean cigarette buts in ashtray and sticky drinks in the cup holder. Upon returning it and getting my final receipt I was charged for 4 gallons of gas even though I refilled the tank to the appropriate level.

RENEEM CHESEBRO 
Rating:
5.0

Customer did not leave a comment.

Rolland Gustin 
Rating:
4.0

The chain was not well attached but my husband placed it as he suggested.

Laura BarbaEspana 
Rating:
3.0

Don't understand why it takes so long to do paperwork to drop off trailer. System needs to be updated to speed up process.

Thomas Smith 
Rating:
5.0

Customer did not leave a comment.

William Haddad 
Rating:
5.0

No a thing! Great service and great equipment. Thank You!!

Daren Lynch 
Rating:
4.0

Customer did not leave a comment.

Nancy Potaczala 
Rating:
5.0

Customer did not leave a comment.

William Ausman 
Rating:
5.0

Very helpful on very short notice. Thank you.

Don Cerio 
Rating:
3.0

Make sure the gas tank is at 1/2 a tank when sending out

Maria Clark 
Rating:
4.0

Customer did not leave a comment.

Eric Alsheimer 
No reviews have been submitted for this location.

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