It would have been nice to be able to return the vehicle dolly to a center that was closer to my home...having to drive 2 hrs to bring it back really sucked...Scott P.
Customer Reviews for Don Hull Son Sales LLC
(Distribuidor de U-Haul del vecindario)
Oneida, NY 13421
(S Of Thruway)
Services at this Location:
- Lun. - vie.: 8:30 a. m. - 5:30 p. m.
- Sáb.: 8:30 a. m. - 12 p. m.
- Dom.: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.JAMESD S.
Always efficient and helpful staffEllie A.
El cliente no dejó un comentario.Pamela R.
El cliente no dejó un comentario.Matthew T.
El cliente no dejó un comentario.Eric W.
El cliente no dejó un comentario.David N.
El cliente no dejó un comentario.SAM S.
El cliente no dejó un comentario.John F.
Amazing 1st time experience. Will definitely use again!Hollie A.
Don Hull's is the perfect mix of professionalism and friendliness. They are always warm and helpful, and their service and equipment quality top notch.Dawn L.
Truck was very dirty and even had a USED mask right on the console from the previous renter. We had to spend a good part of an hour disinfecting the truck before loading it. It was disgusting and looked as though it had NEVER been cleaned. During the virus you would think that uhaul would take special precautions and make it mandatory to clean and sanitize every truck. The fact that we spent $500 on a truck that we had to clean and sanitize ourselves is absolutely rediculous.Crystal M.
Have parking advertised. Parking was full and there were no signage for alternative locations. Spent one hour trying do find out where to drop off a trailer.Dennis P.
El cliente no dejó un comentario.Tracy K.
El cliente no dejó un comentario.mary C.
I rented the vehicle for 79 cents a day and because it was returned after 2pm on Saturday I was charged 99 cents a day which came to over $400.Kim S.
El cliente no dejó un comentario.JEFF D.
El cliente no dejó un comentario.Russell D.
The employees were 40 minutes late arriving at to the store. I waited 15 minutes for them to arrive. Although I had completed all of the online 'quick checkout' information, I was asked for most of it again. The process took me an additional 15 minutes to complete the process for the rental. The equipment was not at the location I was checking in at, but it was a little further down the road.MARK B.
The drop off location was easy to find. Not much I can say about it since it was closed - but I was able to drop the vehicle off with no problems.David D.
El cliente no dejó un comentario.Joseph P.
the 2 young gentleman working there were more than professional, polite and accomodating. Actually took the extra time to listen to my sad, bitter tale.RICARDODAVID G.
El cliente no dejó un comentario.Dawn L.
Doing a great job! A dedicated efficient hard working crew!Ellie A.
El cliente no dejó un comentario.Terron N.
El cliente no dejó un comentario.Nancy K.
The great and gracious folks and Don Haul opened their store after I arrived minutes after they closed at noon on Saturday. Without their kind actions, my day would have been thrown in to chaos. Thank you thank you thank you!!!Douglas M.
El cliente no dejó un comentario.Larry S.
El cliente no dejó un comentario.Brian R.
Very friendly and helpful.Richard R.
May want to add signs for drop off now that everything is electronic.Nicholas F.
El cliente no dejó un comentario.William D.
Very pleased with the online reservation/ registration. Made the whole process easy and safer with covid19Karina H.
El cliente no dejó un comentario.Jill W.
Amazing customer serviceLeah S.
El cliente no dejó un comentario.Mark D.
The inside of the can was filthy, the floors covered in mud.Robert H.
El cliente no dejó un comentario.Sean L.
El cliente no dejó un comentario.CONSTANCE W.
El cliente no dejó un comentario.Bill D.
El cliente no dejó un comentario.Bryce B.
El cliente no dejó un comentario.Alexis D.
El cliente no dejó un comentario.Bob S.
I was charged $97 at pickup and when I returned the truck they charged me another 104.77 but my total bill was 127.25. with a total charge of 202.25. this is way over the total cost of 127.25.Eric M.
Truck wasn't wiped down at all, the driver's side windshield wiper was broken at the top so I couldn't use it without damaging the windshield. Fortunatelyily I didn't have to use it. Other than that not terrible but those 2 things shows a lack of care that should always be there.Steven B.
Nothing right nowNorman T.
Off hours drop off, so little to comment about. Small area for drop off.Thomas H.
I sent a letter to corporate about this location!!! Lady was almost an hour late and we had people waiting, then gave me 50 extra miles and 2 more days to unload a 10 foot truck I reserved for one way only!!! What for??? I'm beyond mad!!Traci F.
El cliente no dejó un comentario.John Z.
El cliente no dejó un comentario.Peggy B.
El cliente no dejó un comentario.Stephen V.
Kind and efficient. Cost was very reasonable. Easy check in and return.Kathy G.
Very nice employees, friendly,helpful,and fast service.erica C.
Very good to do business withJoseph M.
El cliente no dejó un comentario.Michael F.
El cliente no dejó un comentario.Heather B.
El cliente no dejó un comentario.richard S.
El cliente no dejó un comentario.lori V.
We reserved a 15 ft truck when we tried to start it it wouldn't start. Had to stand outside in 10 degree weather while the owner tried to start the car for an hour. Then we had to take a 10 ft truck. The 10ft truck worked fine and was maintained.James S.
El cliente no dejó un comentario.Cody L.
El cliente no dejó un comentario.Rosemary R.
Jeff and his crew do a great job. Thank you Jeff.mike S.
Very friendly check in. Overall a great experience!lisa F.
El cliente no dejó un comentario.christine H.
El cliente no dejó un comentario.Rosemary R.
Great service, no complaints at allglenn R.
El cliente no dejó un comentario.Freddie B.
Great place to rent from. Always friendlyJim B.
Nothing, very good service!Bonnie Y.
El cliente no dejó un comentario.Gary C.
El cliente no dejó un comentario.Julie H.
El cliente no dejó un comentario.Karen S.
El cliente no dejó un comentario.Mark M.
signing the actual truck out from company was extremely difficult, they were experiencing computer technical difficulties.jean P.
The location rented me out a defective unit during my one day drive from New York to Florida the back half of the 6x12 enclosed trailer got soaked. The place I rented it will not help me out in any way the place I dropped it off would not help me they told me to contact the place I rented it from.. I called the guy told me he would have his area manager call which I have not received a phone call yet from.. I've contacted corporate multiple times and left voicemails with managers still have not received any return phone call. I had to contact my credit card company and dispute the charges it's very unfortunate I'll never use Uhaul again in my life I've used them many times.. I had wood in there from the 1800s that's Irreplaceable from my grandmother's Barn. It got soaked a brand new TV still in the box soaked, luggage bags ,dinner table the list goes on I'm still waiting on them to get back to me I plan on making a big deal out of this it's unfortunate. The kicker is I paid $1,300 to move my stuff $13 they took from me knowing their trailer was defective and ruined my stuff I showed them pictures blah blah blah $1300 they took from me instead of making it right . Uhaul where I dropped this trailer off told me straight up this should be free I'm sorry I can't do it on my end. And to make things better I dropped the unit off 3 days before my contract and they still didn't care. Well I hope somebody reads this and reaches out to me with a real solution I know what my next step is...ROBERT C.
Trailer was swept but when I kneeled to secure load, my knees turned black from the grime - trailer needed to be power washed. Also, had to wait 30 minutes after paying for the trailer for a mechanic to take pictures of the hitch. I was already late because I had to travel 30 miles from my location to pick up a trailer larger than what I ordered.mike B.
Windshield needed to be cleaned inside and out. Cab floor was dirty and box needed to be swept. I'm not criticizing the pick up location. They were extremely busy and were very polite to all customers.Paula W.
Nothing. Everything worked out wonderfulPATRICIA B.
El cliente no dejó un comentario.Barry P.
Great experience will use againKen B.
El cliente no dejó un comentario.michaei C.
El cliente no dejó un comentario.Dean L.
El cliente no dejó un comentario.Wayne B.
Don't reserve equipment you don't have, Don't rent reserved trucks out from under people when trying to find equipment that was reserved that you don't have so as not to waste hours of customer's valuable time!!!!!! Passenger side mirrors were not adjusted/unable to adjust properly, had to lean over seat to view trailer when backing up with trailer.Matthew C.
This location was great and the woman was helpful. But over all uhaul is always a nightmare to work with. The only reason people use them is the price.Melinda L.
El cliente no dejó un comentario.Marla G.
El cliente no dejó un comentario.Ryan L.
Told the person I was charged $332 and she tried to refund money back but still have not received it and I didn't even use all the mileage. Not happy.Jennifer N.
El cliente no dejó un comentario.susan T.
Rosa was awesomeAmi D.
El cliente no dejó un comentario.robert M.
I showed up to get U-Haul at the time I was given and had to wait for over an hour and the employees didn't even care.Shane H.
El cliente no dejó un comentario.Jeff P.
El cliente no dejó un comentario.William P.
El cliente no dejó un comentario.DEVLIN F.
El cliente no dejó un comentario.AIMEE F.
El cliente no dejó un comentario.Tamara K.
El cliente no dejó un comentario.ellie A.
Staff was very niceMichael S.
I was expected to go about an 1/8 th of a mile to pick up the Uhaul and wasn't accompanied to go over per existing damage and miles. The service lights were on and so I was unable to view the miles at all so had to take there word for it. It was a one way truck and was only given enough miles from the store to the city line where I was headed. I was also charged a deposit when using a credit card, also was over charged by $40.00. I called customer service and they were very helpful and fixed everything, gave me extra miles as well.If you are running a Uhaul store I would be mindful and sure that you know what you are doing and improve your customer service.Maryanne G.