Comentarios del cliente para Dominion Land & Auction Company

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Dominion Land & Auction Company

Grado total:

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diane B. en

Grado:

I was amazed at the ease of rental and friendliness of the people.

JOHN C. en

Grado:

El cliente no dejó un comentario.

SREENI G. en

Grado:

The truck had broken handle it got hurt to my elbow

Shanan S. en

Grado:

Great location, polite and attentive staff

Shanan S. en

Grado:

Great location, polite and attentive staff

Lori R. en

Grado:

The location of the office was not obvious, since there were adjoining buildings and a lot of stuff all around. The location of the lockbox was not described precisely enough: it was not directly under the motorcycle it mentioned (a different business was). Once I found the right set of lock boxes (there were 2 sets there, just tried them both) I was directed to pick my truck up "across the street" There were UHaul vehicles across the street diagonally in to opposing directions. Again, I went searching. It was not obvious to me which truck to take as they were not clearly marked as far as I could tell, so I just went clicking the key fob until I found the one that reacted. The vehicle had a little over a half a tank of gas and there was quite a bit if dirt on the floor. Not a problem as I was only going 7 miles but, as the app required I took pictures of the floor mats and gas guage. Upon delivering the piece of furniture to my home nearby, I added 1 gallon of gas to the vehicle, bringing it up to about the same level or higher than when I picked the truck up. When returning the vehicle, I followed the app instructions, taking pictures of the fuel level reading and mileage, which indicated very similar fuel level and 7 miles. When asked if the vehicle needed to be cleaned before renting to another customer, I responded YES (because I had not cleaned it, BUT I had not made it any dirtier than when I picked it up). After answering all the questions and asking if I was ok with my answers, a screen came up that indicated that I would be charged 29.13 for the rental (Perfect, that was what I expected) PLUS 34.00 for fuel and PLUS $25.00 for cleaning! I did have to call to appeal, but then no one called me back like they said they would, so I called again and was told that my charge was down to $29.13. That is great, but what a hassle! The app needs to take into account that not all vehicles are going to be perfectly clean or full of gas (which I thought my pictures would show) when calculating final rental charge.

Mikaela W. en

Grado:

Great location!

Johnathan N. en

Grado:

Kevin was super helpful and made this a very easy experience. I will be back to do a second rental in just a few weeks. Really an A+ for service here. Thanks !!

brent M. en

Grado:

Very professional management team. Explained all details in renting 26’ truck along with needed accessories in wanted. Answered all my questions fully. Very friendly and helpful. Would use this company again. Would recommend to others!!

Carlos V. en

Grado:

El cliente no dejó un comentario.

Todd R. en

Grado:

Easy drop off across street. Sign announcing that requirement should be bigger though. I pulled the trailer into the small driveway and had a bit of a problem backing it out. This was a 6x12 trailer and there wasn’t much room to turn around

TIMOTHY M. en

Grado:

El cliente no dejó un comentario.

Jonathan B. en

Grado:

Friendly service and moving truck was in good condition. Only complaint is that there wasn't a parking lot available for my car, so it was sort of a pain to have to pull the truck out first and then put the car in the same spot.

Bruce C. en

Grado:

Pretty straight forward. No problems. Friendly people.

Cathy R. en

Grado:

The staff was very friendly and helpful. The truck was ready for me to use and the check-in went quickly and smoothly. I would rent another UHaul through them every time!

Simon C. en

Grado:

While the service I got was excellent, I did find that contacting the location was difficult. Voice mail box was full so couldnt leave a message

Thomas B. en

Grado:

El cliente no dejó un comentario.

Priyabrata P. en

Grado:

El cliente no dejó un comentario.

john W. en

Grado:

El cliente no dejó un comentario.

Chris M. en

Grado:

Very helpful!!!

mohammad K. en

Grado:

No need to improve, it’s a excellent outfit.very courtious, helpful and very cooperative.

Sean S. en

Grado:

El cliente no dejó un comentario.

vaid F. en

Grado:

The manager was so not professional it’s not even funny, I am from Christiansburg but I am in the military and currently in Ohio I had to come down there to pick up my motorcycle with the trailer. The manager had a piss pores attitude toward the customer and when it came to the trailer he was not inclined to help or cared if the equipment was rented. Atleast four times he stated that this is not his job he is just helping out and really he don’t care.

Gareth L. en

Grado:

El cliente no dejó un comentario.

Chava W. en

Grado:

El cliente no dejó un comentario.

Daniel F. en

Grado:

The original manager was not available and would not respond to phone calls or texts. Another manager came to the location to save the day for a lot of people.

David U. en

Grado:

Very professional even though I was not scheduled to drop off the truck there.

matt Z. en

Grado:

El cliente no dejó un comentario.

Robert S. en

Grado:

El cliente no dejó un comentario.

cristina R. en

Grado:

He had great customer skills and because he’s a manager he understood what a customer needs so they can come back. From 1 to a 10 I rate him a 10.

Dena C. en

Grado:

El cliente no dejó un comentario.

Jeffrey H. en

Grado:

Very convenient for VT but their equipment is not available after hours.