Customer Reviews for Dominion Land & Auction Company
(Distribuidor de U-Haul del vecindario)

1,116 comentarios

200A Merrimac Rd   Blacksburg, VA 24060
(Office location 55 Merrimac Rd)

(540) 382-8447

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: cerrado
Horario especial
  • 5/30/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(540) 382-8447

200A Merrimac Rd
Blacksburg, VA 24060
(Office location 55 Merrimac Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: cerrado
Horario especial
  • 5/30/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

It was confusing to figure out where to actually pick up the keys, so more explanation would be helpful. I as also unaware that I needed a passport or phone numbers of people to verify my identity until I was on site.

Mary L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cesar C. 
Clasificación:
3.0

TL;DR - The PEOPLE here are absolutely fantastic, but our truck had some issues. The man who worked the office was so awesome and nice, as was Mitch (the telephone guy)! Both of them were so helpful and accommodating, and they worked very hard to get us out of there as quickly and painlessly as possible, despite some technical problems through the reservation system. They also worked with us to make up for a corporate reservation error, and apologized profusely for the inconvenience. The dolly I originally requested wasn't available, but I wasn't charged for it. However, the truck itself had some issues. There were holes in the roof that we weren't aware of (both in the cargo area and in the cab) and it rained the days we were driving it - thankfully nothing was damaged. The gas was well-below what was expected on pick up, so we had to top up early, which was expensive. There was also only one furniture pad in the truck, which was not in the bag on the side, and it was SOAKING WET; we didn't need it, but it was inconvenient to avoid it while loading.

Brynn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory C. 
Clasificación:
1.0

Below empty on pickup. Bak @ ya. . . No one at store when calling or upon arrival at 300 . “Gone to lunch. B bak shortly. Wait here.” Sign up . .AND want u to text somewhere else. . . Not on my dime.

serena S. 
Clasificación:
2.0

Moving is an extremely stressful process to begin with. The last thing customers want is to have a wrench thrown in the process and injury to insult. This is the third (consecutive) time I've had issues with truck share, all of which resulting in my plans being destroyed and stress going through the roof. If someone reserves an 8 am truck share and they arrive at 8 am to “sorry not truck share not available, see employee when store opens” and the excuse is “the employee didn't set it up for truck share” that is not remotely close to an acceptable excuse. It cost me time with paid movers, amounting to well over $100. I would not have made this post if this wasn't the THIRD time I've had similar issues at this same location. Get your s*** together, UHaul.

Walker W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Md Sayeedul I. 
Clasificación:
1.0

El cliente no dejó un comentario.

junfang G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

marisa B. 
Clasificación:
5.0

Staff extremely helpful and courteous! Convenient location too. Definitely recommend.

Robert H. 
Clasificación:
5.0

The young man who helped me on Thursday at 1 pm in this location was excellent . This is my first time driving a truck and I was very nervous.He took the time to show me what to do with a smile on his face . I appreciate his excellent customer service and calm demeanor. I wish I took his name to make it personal. Thank you so much for making my day less stressful. I am sure the owners know who was scheduled that day please let him know he was fabulous.

SAMY H. 
Clasificación:
5.0

Nothing to improve; the experience was world class all around and I will use this location again.

Mark D. 
Clasificación:
1.0

Need to have a better system, you park off location in a un designated area with no signs about where to park,

Leeland S. 
Clasificación:
5.0

Best UHAUL in VA probably on the East Coast!

Jacob H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles B. 
Clasificación:
5.0

Smells too strong

ZHENZ F. 
Clasificación:
5.0

Open early and quick to assist

Stephen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
2.0

I have rented there twice. The first time was a nice trailer with a pullout. The 2nd time was a beat up trailer that would hardly open or close and the connector for the lights was no where near the tongue of the trailer so it could not be connected.

Matthew R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Anthony C. 
Clasificación:
1.0

We reserved a trailer in Fredericksburg Virginia. We showed up at our reservation time and there was no trailer available. We reserved a second trailer in Blacksburg after being told that we could get a discount for a one-way rental since the original location did not have our trailer. The Blacksburg location indicated we could not get a discount when we arrived. I did not realize until after the trailer was loaded that a tire was flat and the valve stem did was broke. We were unable to move for several hours until the roadside assistance showed up. The original trailer ID number that we were told to pick up had someone else's items in it.

Bradley C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin P. 
Clasificación:
5.0

Everything as promised and expected. Will rent again when needed

vincent W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vernon K. 
Clasificación:
2.0

The man who helped us was nice but the location was a bit messy and hard to drive through.

Darryl R. 
Clasificación:
5.0

Organize customer service so they know what equipment is in stock at this location.

Susan P. 
Clasificación:
3.0

The pickup and drop off process was pretty easy. This truck was fine for local runs but it had a check engine light in and a hitch/trailer indicator on. We also requested several dollies/furniture pads and none were in the truck. It was a pretty clean truck, just might be in need of some maintenance

Pamela S. 
Clasificación:
1.0

There was a lock on the trailer so I had to bring it back. I was instructed to hook up the trailer myself. The political stickers were offensive. I understand if you disagree with the president but profanity bumper stickers and political license plates are not professional. He did not sell accessories so I had to go down the street to buy an adapter. Since the is the only Uhaul within the area, I guess they have a monopoly.

Lance F. 
Clasificación:
3.0

El cliente no dejó un comentario.

rick K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
3.0

The app was not accepting the dashboard photo, which caused major issues. I restarted my phone and the app, none of it worked. The app worked flawlessly during pickup, but totally failed during dropoff. The app kept saying that I needed to add a photo, but I kept adding a photo. I tried roughly 10 photos, all of them were super clear. The app must have a bug that needs to be fixed.

Jeffrey L. 
Clasificación:
4.0

Quick and easy. Helpful in getting connected and safety ckecks.

chirles S. 
Clasificación:
1.0

The truck was falling apart, the brakes were terrible especially with the truck loaded. The “lockbox” to get the key took me about 5min to get into do to wear. Just over all the experience was terrible. I will not be going back

Jonathan D. 
Clasificación:
5.0

very friendly service and quick availability of vans onsite.

JEFFREY C. 
Clasificación:
5.0

Matthew is great

Everett V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dale P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Crystal D. 
Clasificación:
2.0

I think the google map has it in the wrong location, it was very confusing. Luckily, an awesome employee took great care of us from the wrong side of the road!

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jazmine B. 
Clasificación:
1.0

Unmanned - No weekend support. Took 30 minutes to FINALLY find the key drop off box ACROSS THE STREET from the truck drop off . Took over a day for the site to acknowledge my text

CARLA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

dee H. 
Clasificación:
5.0

Matthew was great

Everett V. 
Clasificación:
5.0

Friendly

Edward C. 
Clasificación:
4.0

It wasn't immediately obvious of where we were supposed to park the truck for the after-hours turn in, but there was a hand painted sign that said no trailers, so we parked the truck in adjacent parking lot where there were trucks parked. Other than that, the turn in process went smoothly.

Gregory C. 
Clasificación:
4.0

The person in charge was very helpful. Thank him for me. The drop off was easy, and I appreciate not being over charged. The area where the drive in and pull out was rough. I wished it was smoother. All in all I am very satisfied. Thank you,

Steven D. 
Clasificación:
3.0

It was closed at drop off so I really can't provide an adequate review

Virginia H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brad C. 
Clasificación:
5.0

Matt is great to work with. He is very caring and helpful. Unfortunately the same cannot be said for the traffic center and customer service. I made a reservation for a truck and auto transport trailer through the traffic center and both were going to be there at pickup time. When I got there on time the trailer was not there the previous renter didn't want to return it and the traffic center extended his rental for another day. So I return the next morning to pick it up still no trailer. He never did return the trailer so I had to leave my car there. Now I have to make another trip from SC to VA to get my car. None of this was Matt's fault, the blame is squarely on the traffic center and customer service. I was on the phone with customer service for over 45 minutes and was transferred from traffic to customer service then transferred without being told to another agent before finally getting some kind of restitution. It is still going to cost me a lot of money and time because of the traffic center. 0 stars for them

HARRY S. 
Clasificación:
5.0

Good quick customer service, everything explained fine. Will use this location again. Plenty of trucks and options. Thanks again.

ROYAL C. 
Clasificación:
3.0

Parking is not at office but across the highway. Nobody meets you to drop off trailer. U-Haul return application would not load photos so I had to call U-Haul costumer service. I was assured the trailer would be annotated that it was dropped off a day early….received a bill for an additional day. Called customer service a selected a call return…estimated 10-30 minute wait didn't get a call until 3 hours later after @status request several times. Not happy!!!!!

DAVID L. 
Clasificación:
4.0

Very courteous and friendly.

Paula J. 
Clasificación:
3.0

I paid for a dolly and never got one. There were also no moving blankets.

Kyle W. 
Clasificación:
5.0

manager at this facility was very eager to get us what we needed at sudden notice.

JEFFREY C. 
Clasificación:
5.0

manager at this facility was very helpful and eager to get us the vehicles we needed at sudden notice.

JEFFREYB C. 
Clasificación:
2.0

Truck was not located where app said it would be; no equipment that was ordered was available (furniture/appliance dollies), blankets weren't new/packaged (they were from another rental and in 2 piles on the ground). Person that helped with rental was nice but the entire experience was not what I'm used to at other locations.

Tia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah A. 
Clasificación:
3.0

Was charged for 2 days even though the truck was dropped off the prior day.

Dayton K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tabitha S. 
Clasificación:
2.0

Larger more noticeable signs would be nice. Giving directions like, "near the old Napa store", when i had no idea where in the hell " the old Napa store" was. Keeping the keys and rentals on the same lot would be nice, so one didn't have to go on a scavenger hunt to find the keys.

Charlie M. 
Clasificación:
4.0

I couldn't connect to WiFi at location for on line check out, but Starbucks was close by! Guy at UHaul was pleasant and cargo van had under 10k mikes and drove smoothly. 

Debra H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine M. 
Clasificación:
1.0

Charged me for a extra day after I dropped it off a day early. Had to call and complain this morning

ERIC S. 
Clasificación:
5.0

Quick efficient pickup and drop off. Very helpful guy, and equipment was in good shape.

Benny F. 
Clasificación:
1.0

listen to customer request when paying 800

courtyney B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cole B. 
Clasificación:
5.0

Great help and quick service. A little confusing of how to return a trailer but the employee was very quick to help and disconnect for me.

Brian B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lara S. 
Clasificación:
3.0

El cliente no dejó un comentario.

WILLIAMCHARLES C. 
Clasificación:
3.0

The parking lot for this location is very confusing and drop-off for the trucks is across the street evidently.

Jenna W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMAD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Geunbae L. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary H. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES R. 
Clasificación:
3.0

Cab was a little muddy, but cargo area was clean.

Christopher G. 
Clasificación:
5.0

El cliente no dejó un comentario.

William R. 
Clasificación:
3.0

requested an enclosed trailer, informed they were available, upon arrival no enclosed available, on open trailers. Change to open trailer, 50 miles into trip, right side taillights stopped functioning, followed shortly by all lights no functioning. Located worn and severed Wires on trailer wires connection, (not caused by dragging, but excessive and sever bending of wires. Forced to drive 40 more miles to find cell service and purchasing replacement cables, connections and tape in order to have functioning lights, turn signals and running lights.

Cory R. 
Clasificación:
5.0

Very friendly and very good

gary R. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID R. 
Clasificación:
3.0

App didn't work, unclear which lot to park U-Haul in. Customer service great.

Catherine W. 
Clasificación:
5.0

N/A awesome experience!

John T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevin F. 
Clasificación:
5.0

Matthew was outstanding! Will recommend to anyone for future rentals.

WILLIAMHUNTER E. 
Clasificación:
3.0

El cliente no dejó un comentario.

jason S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
4.0

El cliente no dejó un comentario.

James V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MichaelTroy H. 
Clasificación:
2.0

difficult to locate drop off point. No one available to assist. Left a very lengthy voicemail with rapid talking and difficult to understand, had to listen to several times. Amount of gas replaced in truck was disputed.

HOWARDCHARLES T. 
Clasificación:
5.0

Mathew was one of my students at the university. He made pick up very smooth. I would recommend him to any one renting a Uhaul vehicle and equipment.

BAKHITAH A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRILLOSMOND S. 
Clasificación:
5.0

Best Uhaul experience ever. This is how a location should be run. Mitchell was very professional and easy to work with. Thanks for the great service.

BILLYFRED B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandra O. 
Clasificación:
5.0

El cliente no dejó un comentario.

BETTY K. 
Clasificación:
3.0

El cliente no dejó un comentario.

JIMMIE Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mason D. 
No se han enviado comentarios para esta ubicación.

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