Customer Reviews for Dollar n Plus
(U-Haul Neighborhood Dealer)

551 reviews

5721 Dalhousie Rd   Vancouver, BC V6T2H9

(604) 343-8249

Office Hours

  • Mon-Sun: 8:30 am–7 pm

Services at this Location:

Contact Us

(604) 343-8249

5721 Dalhousie Rd
Vancouver, BC V6T2H9

Services at this Location:

Office Hours

  • Mon-Sun: 8:30 am–7 pm
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very convenient Happy to have this in campus

Alazar Berhane 
Rating:
5.0

Great service Fast and efficient Seamless service Very personal

Trevor Newton 
Rating:
5.0

Excellent all around. We will continue to be a repeat customer. Peter

Hart Christopher 
Rating:
5.0

Customer did not leave a comment.

Mikulas Somos 
Rating:
5.0

Customer did not leave a comment.

Sidhu Sikader 
Rating:
5.0

Customer did not leave a comment.

Alazar Berhane 
Rating:
5.0

Customer did not leave a comment.

Navinder Jossan 
Rating:
1.0

The truck was very dirty inside the cab and the back as well. There were food packages, old food (chicken bones even!), cans, spills of coffee, food all over the floor mats, dog hair on the seats, used tissues and even some prescription medication left in the truck. Things were sticky and filthy. I had to clean all of the inside to feel ok about getting in a driving it. The pick up took quite a long time, with the person who was helping me stopping often to serve store customers. There were not enough blankets to give me, according to what I had ordered.

Carla Savage 
Rating:
5.0

Customer did not leave a comment.

Ray Wang 
Rating:
1.0

I have been charged for 48 km instead of 25 km. I submit a ticket online, still got no response. It's insane that they have charged me this much extra. This was my first time renting a U-Haul and I'm totally disappointed with my experience.

Marzieh Alishahi 
Rating:
5.0

Ali provides excellent customer service. He is very knowledgeable and personable.

FRANK HALDERMAN 
Rating:
5.0

Al is the best, very friendly and helpful.

Nigel Erickson 
Rating:
5.0

Customer did not leave a comment.

Prasun Ghimire 
Rating:
4.0

Vehicle needed engine oil replacement and air on one of the tyres according to the dashboard warning. And I could not view the mileage (total kilometers) on the vehicle before or after the trip due to the warning messages. Some time gets wasted due to these unwanted warning signs.

Asim Khanal 
Rating:
5.0

Customer did not leave a comment.

Darici Yalcin 
Rating:
5.0

I got the vehicle with less than a quarter tank. That was a bit of a pain in the butt. The vehicles should be kept closer to full or greater than half a tank

Nigel Stoodley 
Rating:
5.0

Customer did not leave a comment.

dale gamble 
Rating:
5.0

Customer did not leave a comment.

Alazar Berhane 
Rating:
5.0

Customer did not leave a comment.

Mihiram Laddu 
Rating:
4.0

Customer did not leave a comment.

Andreas Schwartz 
Rating:
5.0

Customer did not leave a comment.

Yu Zhao 
Rating:
5.0

Customer did not leave a comment.

Shrestha Anurodha 
Rating:
5.0

Customer did not leave a comment.

Ali Pourzahedi 
Rating:
5.0

Customer did not leave a comment.

Samuel Pichardo 
Rating:
5.0

I use this place all the time for my work I m very happy

Alazar Berhane 
Rating:
5.0

Customer did not leave a comment.

Sule Olayiwola 
Rating:
4.0

Very slow staff that is unhappy with people in general. Charged me for BS things that were clearly not applicable

James Chen 
Rating:
4.0

Customer did not leave a comment.

Oscar Bernal 
Rating:
5.0

Customer did not leave a comment.

akshaj Srinivasan 
Rating:
5.0

Customer did not leave a comment.

Habimana Innocent 
Rating:
1.0

It was too damn expensive for what it was. 75 dollars plus gas for two hours? That is ridiculous

Julia Piscioneri 
Rating:
3.0

Customer did not leave a comment.

Serhii Slobodianyk 
Rating:
5.0

I would not recommend U-Haul's online experience. How come UHaul has not invested in their website and the user experience?

Stefanie Curtis 
Rating:
5.0

Customer did not leave a comment.

James Adam 
Rating:
5.0

Always very pleased by your service U-Haul!! Thanks a lot!

Marie-Michele Morand 
Rating:
5.0

Customer did not leave a comment.

Alazar Berhane 
Rating:
5.0

Customer did not leave a comment.

Sarah Kim 
Rating:
5.0

Customer did not leave a comment.

Dev Loomda 
Rating:
5.0

I always go this place for my Uhaul rental.amazing customer service.will go back whenever I need Uhaul.

Rod Johnston 
Rating:
5.0

Ali was absolutely wonderful to work with. Excellent service. I would definitely rent from this location again.

DANIEL POULIN 
Rating:
5.0

Customer did not leave a comment.

Rod Johnston 
Rating:
5.0

very helpful staff, gets busy during the end of the month but the people try to help everyone as much as they could

clive fagan 
Rating:
5.0

Customer did not leave a comment.

yuhag Zang 
Rating:
5.0

Customer did not leave a comment.

Gillian Wallis 
Rating:
5.0

Customer did not leave a comment.

Alazar Berhane 
Rating:
5.0

Customer did not leave a comment.

Barta Sam 
Rating:
1.0

Unfortunately I have been over charged for my rental. I was told $40 dollars, however, I have been charged $60.44. In addition to that the vehicle was left dirty with the previous rental's garbage in the front. I will be calling U-Haul for the refund.

aisha sinclair 
Rating:
5.0

Customer did not leave a comment.

Hi Tin 
Rating:
5.0

The gentleman was so nice to deal with. Thanks so much!!!

Samantha Wilhelm 
Rating:
5.0

The business owner was fantastic.

Sam Johnston 
Rating:
5.0

Customer did not leave a comment.

Alazar Berhane 
Rating:
5.0

Super quick and easy check-in and return. Everything was straight forward and when I did have a question I received a prompt response over the phone. Help make the challenge of moving go smoothly. Gerry

Gerald Mcgeough 
Rating:
5.0

Customer did not leave a comment.

JAN Hammerlindl 
Rating:
5.0

Smooth rental As good as it gets

Charles Coffey 
Rating:
5.0

Everything went well

yash yash 
Rating:
5.0

Excellent service

Wa Yong 
Rating:
5.0

Customer did not leave a comment.

Alazar Berhane 
Rating:
5.0

Excellent service

Shan Vinti 
Rating:
4.0

Customer did not leave a comment.

Pascal Savary 
Rating:
4.0

Customer did not leave a comment.

Sunny Sung B. Cha 
Rating:
1.0

I feel like I got scammed honestly. When I went to do the check out and added in the mileage it “calculated” that I had driven 35 miles or something absurd given that my apartment is 4.5miles away and the only two stops (storage unit on the way there and gas station on the way back) were on the exact fastest route. So round trip I only drove 10-12 miles MAX and so I was way overcharged. My friend who was helping me that day had used a U Haul earlier in the week and agreed it was way off based on what he paid for a longer trip. Unfortunately I wasn’t in a position to dispute it because it was late, I was rushed, and for some reason the odometer display wasn’t captured well by the picture I took before departing the shop (which no one advised me to take). To make matters worse, when I checked out the U Haul I was told by a manager not to try online checkout but rather to just leave the keys and the shop would handle it. This sounded nice and convenient until I received a text from U Haul before returning the truck saying if I didn’t do the online checkout, and left it to the shop, I’d be charged a $20 convenience fee. The shop owner conveniently left that part out… Finally it was concerning that indicating the same fuel level I received the truck at during check out resulted in a warning about fines as if it was actually received higher than that amount. I don’t know if I’ll get erroneously charged for gas but I wouldn’t be surprised given how shady all of this was. I have no idea whether these issues apply to all U Haul rentals or just the location I used but I’ll think twice for renting one again that’s for sure…

Jack Brown 
Rating:
5.0

Customer did not leave a comment.

Omid Omid 
Rating:
1.0

Customer did not leave a comment.

Jameelah Ali 
Rating:
5.0

Customer did not leave a comment.

Danny Wong 
Rating:
5.0

Customer did not leave a comment.

sam behroozian 
Rating:
5.0

Customer did not leave a comment.

MARTIN ILLING 
Rating:
5.0

Customer did not leave a comment.

Juan Diego Martinez 
Rating:
5.0

Customer did not leave a comment.

Jane Jane 
Rating:
4.0

Drop off was quite a bit out of my way as I passed several UHaul locations to get to the drop off location.

alistar Mackay 
Rating:
5.0

the workers were amazing

SRDAN OPOVIC 
Rating:
3.0

I got charged for $15 of gas after driving 20km even though the fuel gauge said it was full. U Haul made it seem like fuel would be charged based on the meter reading.

Maxwell Chan 
Rating:
5.0

Customer did not leave a comment.

Irene Shin 
Rating:
5.0

I could not recommend this location or this business person more. He went out of his way to accommodate a last minute urgent matter on my end and made everything about the transaction an extremely positive experience. Thank you!!!

MADELEINE KENT 
Rating:
5.0

Customer did not leave a comment.

Kip Smith 
Rating:
5.0

Customer did not leave a comment.

Michael Mouat 
Rating:
1.0

Absurdly expensive, don’t even try with them I paid $94 - absolute waste of money. Never using them again.

Dylan Whittaker 
Rating:
5.0

Customer did not leave a comment.

katie zielke 
Rating:
5.0

all good, very efficient -we repeat customers because we know we are well taken care of when we use this location.

Pola Ley 
Rating:
5.0

Best service and availability

Michael Benbaruj 
Rating:
4.0

The service was excellent - quick and without no wait time. The service provider was more than pleasant and made sure everything was ready on short notice. The vehicle operated well and was easy to use, except for the left hand signal problem and the engine light showing up on the dash. We reported the signal problem immediately, and were told it was an intermittent problem (the most pesky type of vehicle woes). Overall, my experience was very good except that I was a little disappointed that the cost was about $ 60 more than I was expecting.

Christianne Hayward 
Rating:
4.0

Friendly representative. UBC convenience. We were told the tank was full and to fill it up upon return. We drove from UBC to Richmond (35k total mileage) but our gas bill was $100. Seems very odd. We should have checked the tank reader in the future. This is the one disappointment. / Representative was helpful with everything else.

Kenton MacDonald-lin 
Rating:
5.0

Always great and friendly service! I would highly recommend to everyone! Great location for UBC students as well :)

Katherine Guy 
Rating:
5.0

Customer did not leave a comment.

Emily Godfrey 
Rating:
1.0

Customer did not leave a comment.

Ataollah Kheyrandish 
Rating:
5.0

Customer did not leave a comment.

Ntacyabukura Blaise 
Rating:
5.0

Excellent location and service

Anay Krishana 
Rating:
5.0

Customer did not leave a comment.

Edmund Borketey 
Rating:
5.0

Customer did not leave a comment.

Maggeo Cappillon 
Rating:
5.0

Customer did not leave a comment.

Peter Blake 
Rating:
5.0

Great service and customer service. Thanks for your help Al!

Adwitiya Gurung 
Rating:
4.0

Customer did not leave a comment.

Bisola Shobowale 
Rating:
1.0

Inside of truck storage smelled like a recycling depot, wasn't told the right side mirror was smashed before getting the truck, parking location was difficult to get to, wasn't given a contract showing milage or fuel level, vehicle had the fuel warning on when I received it.

Aadam Francis 
Rating:
4.0

Have used this service several times. Good , friendly service. Truck was quite new and functioned as expected. No surprises.

eoin finn 
Rating:
5.0

Customer did not leave a comment.

Michael Benbaruj 
Rating:
5.0

The owner of this location is excellent.

Mark Anson 
Rating:
5.0

Customer did not leave a comment.

Michael Benbaruj 
Rating:
5.0

Great experience renting a uHaul from this location. The super friendly staff helped make my move as smooth as possible. Would definitely recommend!

LISA KENNEDY 
Rating:
5.0

Great to work with!

Nicole Allison 
Rating:
5.0

Friendliest service in a long time. Well done!!

Robert Eisses 
Rating:
5.0

Excellent service great location Very help full people

Anirudha Kataria 
No reviews have been submitted for this location.

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