Customer Reviews for Doll Furniture Co Inc
(U-Haul Neighborhood Dealer)

2,834 comentarios

400 N Beech St   Normal, IL 61761
(Corner of Ft Jesse Rd & Beech St)

(309) 862-2865

Horario de oficina

  • Mon-Fri: 8 am–3 pm
  • Sat-Sun: 8 am–11 am
Horario especial
  • 2/24/2025: 1:30 p. m. - 3:00 p. m.
  • 4/29/2025: cerrado

Servicios en esta ubicación:

Contáctanos

(309) 862-2865

400 N Beech St
Normal, IL 61761
(Corner of Ft Jesse Rd & Beech St)

Servicios en esta ubicación:

Horario de oficina

  • Mon-Fri: 8 am–3 pm
  • Sat-Sun: 8 am–11 am
Horario especial
  • 2/24/2025: 1:30 p. m. - 3:00 p. m.
  • 4/29/2025: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Quick and easy

Mitchell H 
Clasificación:
5.0

Excellent customer service and overall conversation. Great job!

Cordell S 
Clasificación:
5.0

quick and easy

Mitchell H 
Clasificación:
5.0

El cliente no dejó un comentario.

CARROLL K 
Clasificación:
5.0

Take the 100 dollar hold off prepaid cards 🤗

JONAE V 
Clasificación:
5.0

James went above and beyond with his customer service! I will definitely rent at the doll furniture on Beech st. in Normal the next time I need a truck!

Ali A 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda B 
Clasificación:
5.0

El cliente no dejó un comentario.

JOsef J 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDSEY S 
Clasificación:
5.0

Guy at the desk was super helpful, great shop

Matthew C 
Clasificación:
3.0

El cliente no dejó un comentario.

DARYL G 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL V 
Clasificación:
5.0

El cliente no dejó un comentario.

Julide K 
Clasificación:
5.0

Terrific service. Explained everything involved in the rental and clear instructions for return. Would recommend this location to others and will use this location again. Gracias.

Katina K 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan H 
Clasificación:
5.0

Excellent carefree experience that you only get with a local store. Highly recommend

Rich C 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis H 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS C 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael N 
Clasificación:
5.0

A friendly and helpful neighborhood U-Haul dealer. I've rented vans for business from him for several years now and everything goes very smoothly. Hightly recommended!

Forrest H 
Clasificación:
5.0

El cliente no dejó un comentario.

butch c 
Clasificación:
5.0

Super easy, convenient, and friendly staff.

Joseph B 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynn W 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle H 
Clasificación:
4.0

El cliente no dejó un comentario.

BAILEY L 
Clasificación:
5.0

The truck was very clean well maintained and the guy who rented it to me was very nice clean cut and very professional. I would definitely recommend this location.

John G 
Clasificación:
5.0

El cliente no dejó un comentario.

butch c 
Clasificación:
5.0

Servicio al cliente de excelencia.

DARYL C 
Clasificación:
4.0

No personnel available.

Brian S 
Clasificación:
4.0

They helped hook up the trailer and I was on my way in no time. Good service.

Terry L 
Clasificación:
5.0

Great experience, was greeted at the door upon arrival, In and out and ready to move! Would recommend.

JUSTIN A 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany C 
Clasificación:
5.0

Great service. Had what we needed and none of the paperwork like the UHaul places. Highly recommend. Will be back. Gracias

lou t 
Clasificación:
5.0

Quick and efficient service.

Jeffrey F 
Clasificación:
5.0

Jim was super great, knowledgeable, professional and experienced.

Rob H 
Clasificación:
5.0

The owner, who wrench your vehicles and takes care of the shop and his family does a great job you couldn't ask for a nicer guy. I want to thank you very much.

Christopher M 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY F 
Clasificación:
5.0

quick and easy

Mitchell H 
Clasificación:
5.0

Great place to rent!

Tim E 
Clasificación:
5.0

Staff was friendly and helpful. Reserving, pickup and returning were all convenient and quick.

Brad W 
Clasificación:
5.0

quick and easy

Mitchell H 
Clasificación:
4.0

The cab wasn't entirely clean. There was some popcorn on the left side of the driver's seat that easily have been cleaned before we used it, but it wasn't "all over." The windshield was very buggy outside and filmy inside.

DEREK S 
Clasificación:
5.0

All was good. Cruise control and a back-up camera would be appreciated.

Robert L 
Clasificación:
5.0

James is always easy to work with and easy to talk to. Hi highly recommend his location. Mike P

Michael P 
Clasificación:
5.0

James made my experience very fast and easy, renting it and getting it returned. Smooth as silk!!!

lori b 
Clasificación:
5.0

El cliente no dejó un comentario.

Aimee H 
Clasificación:
5.0

Great to work with!

Stacey H 
Clasificación:
3.0

El cliente no dejó un comentario.

Douglas W 
Clasificación:
5.0

Very friendly

Marcus R 
Clasificación:
5.0

Excellent all around.

Michael P 
Clasificación:
5.0

quick and easy

Mitchell H 
Clasificación:
5.0

Truck leaked oil on our driveway. Would be great if that could be fixed.

Michael N 
Clasificación:
5.0

Mobile app is very clunky when trying to return the equipment. Had to repeat some steps and take pictures more than once.

Tom A 
Clasificación:
5.0

quick and easy

Mitchell H 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew A 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven F 
Clasificación:
5.0

Servicio al cliente de excelencia. The first place I look to when renting a trailer.

Randy D 
Clasificación:
5.0

The man at Doll Furniture was extremely helpful and saved me a lot of time. I really appreciate him showing up early and seeing me and helping me

Zach F 
Clasificación:
5.0

El cliente no dejó un comentario.

John D 
Clasificación:
4.0

El cliente no dejó un comentario.

David M 
Clasificación:
2.0

This location is kind of in the middle of a neighborhood. Be careful if you are driving a bigger truck and aren't used to it. There was nobody there and I'm pretty sure I got the last spot to drop off my truck. I wasn't expecting much other than to drop off the truck, and it was just a large gravel lot.

Adam W 
Clasificación:
5.0

The rental was promptly handled, no wait time. I was provided instructions and out the door. excellent customer service.

Kimberly P 
Clasificación:
5.0

I don't have any complaints with the location. I was an hour late to the pick up and had trouble with the 24/7 service. I was on the phone about 30 minutes before the reservation could be changed so that I could initiate the pickup. The whole point of me doing the 24/7 was so that I didn't have to be there at a certain time.

GEORGE C 
Clasificación:
5.0

James was great! He was kind, courteous and professional. Would be happy to use this service again.

Debbie G 
Clasificación:
5.0

El cliente no dejó un comentario.

Rochelle G 
Clasificación:
5.0

The owner really went beyond to get the contract when the system was not working. Went manually and make some calls. Outstanding service. However the trail rent with Kern Mattress Outlet was the opposite. Bad commitment, never show up and delayed my trip. I was success until Uhaul agent did by phone.

Alejandro D 
Clasificación:
5.0

quick and easy

Mitchell H 
Clasificación:
5.0

El cliente no dejó un comentario.

derrick j 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary R 
Clasificación:
5.0

It’s the best place in Bloomington normal to rent a U-Haul. Thanks for everything you guys do.

Les M 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol G 
Clasificación:
5.0

El cliente no dejó un comentario.

Betty N 
Clasificación:
5.0

El cliente no dejó un comentario.

Myron S 
Clasificación:
5.0

it was ready when we got there, and not expensive at all

saul b 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher J 
Clasificación:
5.0

my pickup location was changed by U- haul that changed my plans to use the trailer however, that was ok. I understand that sometime you might have to change location to get the right equipment you want to rent it This change did work out because the folks that help me get the trailer hooked up and on my way were great people too work with. They made sure I had everything I needed and answered all my questions. However, The folk on the south side of Bloomington could learn some customer service skills form the folk on Beech St. in Normal.

BRIAN S 
Clasificación:
5.0

El cliente no dejó un comentario.

keith l 
Clasificación:
5.0

El cliente no dejó un comentario.

Rob H 
Clasificación:
5.0

El cliente no dejó un comentario.

Jillian K 
Clasificación:
5.0

Find location iin self pickup in the uhaul app was not working. Doll furniture owner called me while I was trying to make it work, asked me to come inside, and promptly got me going. He was friendly and helpful.

Ben W 
Clasificación:
5.0

Quick and easy

Mitchell H 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas G 
Clasificación:
5.0

Very friendly and helpful. Did the hook up for me and I was on my way in 15 minutes.

GARY R 
Clasificación:
1.0

No one was there to assist

Israel B 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark A 
Clasificación:
4.0

I put Gridley, IL. as pick up location and had to go to Normal, IL. 10 extra miles one way . Talked to customer service and explained that it was your company making me drive 10 extra miles one way( 40 miles extra ) should have received some compensation. Talked to customer service and did not receive any satisfaction. Have rented from your company several times, probably will not again in the future!!

James T 
Clasificación:
5.0

Awesome service!

Alexis R 
Clasificación:
5.0

I have been renting from this U-haul for about 10years not for all of my Event planning needs. I just love the customer service i received from the staff and owner. Always 100%

ROBIN W 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike F 
Clasificación:
4.0

Suggestion - The vendor should have adapters available (for rent or purchase) to connect a "7 round to a 4 flat" trailer light wiring harness.

Thomas E 
Clasificación:
5.0

quick and easy

Mitchell H 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler V 
Clasificación:
5.0

Exactly what I ordered was available, ready on time. Friendly associate.

Nicole V 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott W 
Clasificación:
5.0

The guy who rented the van to me was very pleasant and friendly.

Shannon G 
Clasificación:
5.0

All went very well. Will use U-Haul again.

Dixie T 
Clasificación:
5.0

Jim Shutt was a great to work with and getting the right equipment for our travel

Gary M 
Clasificación:
5.0

All's well!

Paul C 
Clasificación:
5.0

there was some stickiness (probably from condensation from cups of pop/soda) in the cabs cup holders

NATHANIEL V 
Clasificación:
4.0

Everything was great.

ed j 
No se han enviado comentarios para esta ubicación.

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