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JAMES C
Customer Reviews for Docs Auto Clinic
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fantastic! U-Haul was super clean & 24/7 pick up was straight forward. Zero issues!
Alexis WGREAT CUSTOMER SERVICE
ketan pFill up the gas tank to full rather than 5/8. Easier to return as it takes out calculating the amount of gallons needed.
Mohammed WThe service was good. Was easy to pick up and to drop off.
Clem BWhen my husband went to park the trailer, the guy was on the phone and asked my husband “What’s your last name again?” We were a little concerned that he might not remember. We had no receipt or anything so could only hope that our returning it had been noted.
LESLIE WInstructions were clear, service desk was helpful, and truck was clean and ready to go. It was a great experience.
Sharon HSuper easy to drop off, just parked the truck and trailer and a man came up to us and said he'd handle everything. We were out of there in less than 5 minutes. Highly recommended!
Lisa MKeep up the good work.
ketan pCouldn’t have worked out any better.
TIM BSecond time they didn't supply me with what I paid for.
Terri SThe online check in was not working. I had to bypass the first reservation, let it cancel, and go back the next day. The next day the online still didn't work, had to call in and do a manual check in. That was very inconvenient
Heidi FFriendly staff that made this easy!
Jerry VThank you so much
Alanna CBo was very helpful. Great customer service.
John PExcellent service
Earnest WCheck running lights in addition to signals and stop lights.
Candy MGreat job
Delane kPerformed the necessary service and got me on the way home from a long week.
rod bWhen I picked up the truck, it only had 1/4 tank of gas. So I had to fill it up right after I picked it up in order to make it to my house.. Not a great customer experience. Otherwise the process was easy
Heidi HThe truck had two separate numbers, and was hard to identify. Online system was the biggest isssue we had. Wouldn’t read my ID or check me in. Had to call….
Laura MThey were awesome!
Angela SOutstanding Service! Definitely recommend to everyone looking to rent. Bo was very professional and knowledgeable!
WAYNE BI have used them several times and have been treated great.
Delane kThe person there isn’t very friendly otherwise good.
Verlin JQuick and easy in and out.
Thomas SSuper friendly and fast. Very clean equipment.
Dawn SEverything went very smoothly.
Steve GThis location was great, we were able to walk-in same day and reserve a truck we needed. Fast, friendly and professional.
Mercedes VI'm 72 years old and have dealt with many businesses in my life my experience with Doc's business couldn't have been any better. Doc and Bo were excellent gentlemen to deal with. Would highly recommend renting from this company! Thomas Barry Jr.
TOM BI was double charged on my bill.
Linda Hno nothing everything was done right
David BIt was a last minute rental and the gentleman who helped me was kind, quick and professional. Thank you so much!
Janet WOur initial drop off location was out of business. It should have been updated in the system, but wasn't.
Ken AHubo problemas con el lugar de recogida U-Haul Neighborhood Dealer, no estaban dando servicio debido a que el camino estaba cerrado pero no pudieron ofrecer alguna alternativa hasta que solicité cambiar de ubicación de recogida
Juan CI have been renting equipment from UHaul since 1967. I have seen changes and operating procedures come and go. This last rental experience was the best ever. The staff at this location were fantastic and extremely helpful. They have customer service perfected and the equipment was perfect and functioned perfect as well. Location and ease of maneuvering in the lot made the whole experience the best ever. This location has everything figured out-congratulations and thank you. I’ll be back when I need your products again.
John FThe proprietor was very courteous and friendly. I would highly recommend him to anyone.
larry gFix the passenger door. My passenger almost fell out while driving because it’s messed up. I took a picture of it also showing the door messed up.
QuarNiya WThe customer service and location was excellent! The vehicle was clean. But there are real driving control issues that should be addressed; specifically; the front tires (and the wipers) are well beyond replacement. This vehicle would not fair well on snow or heavy rain, an unnecessary risk to you and to future drivers (I speak as a as a former OSHA risk reduction trainer).
ROBERT GEverything was good. The location was easy to get to, clean, and organized. Checkout and return were very easy.
John RIt was clear that the cab had been smoked in a lot as it had a strong smell of stale tobacco smoke. Maybe that's OK with U-haul--but it sure would not be our preference.
Mark BVery helpful and easy to work with.
Ben SBrakes sucked and pulled to the right, first time brakes were applied I almost sideswiped the car in the other lane. The inside of both side windows were covered in residue of some sort, and the interior under the seats still had what looked like crumbs from multiple renters. Completely not impressed. I drive commercial vehicles for a living and if this vehicle was inspected it would likely be put out of service on the spot.
Benjamin HI have always had a good experience renting from this establishment.
Jim RMy original reservation was at a different location. While I did receive a text message about checking that did mention the new location, it was not specifically mentioned that the location had change. So I first went to the expected original reservation location and the staff there took a bit to figure out what had happened. I suggest that if there is any change to a reservation (equipment type, pickup/dropoff location, whatever) that a specific message be sent that clearly states that there was a change, and that such a message be for that purpose only and not also include anything else unrelated to the change. There was some leftover debris (mulch) in the trailer when I picked it up. It was no big deal as I swept it out before I loaded it, but it should not have been stated as "clean" at pickup.
Michael UThe gentleman we worked with was very courteous, professional and flexible. We will definetely be using this location for future U-Haul needs.
Jessica BThe hubs on the auto transport wheels became uncomfortably hot during driving indicating old grease. Hubs should have been well greased before renting. They didn't have the proper tools to reposition the ball from drop to rise so tongue would not drag under load We were sent down the street to Morris Auto and Truck Services who did the job properly and saved the rental. Morris is a U-Haul location as well but were really professional and a pleasure to work with. Doc's did a poor job of instructing me on proper securing of our car on the trailer. If I hadn't done it before I would not have been able to safely load and secure my car. This is not what is promised in your ads.
Custis D