Customer Reviews for Docs Auto Clinic
(U-Haul Neighborhood Dealer)

714 reviews

3330 Superior St   Lincoln, NE 68504
(Across the street from U-Stop gas Station)

(402) 464-0736

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(402) 464-0736

3330 Superior St
Lincoln, NE 68504
(Across the street from U-Stop gas Station)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
No photos available
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John Brandl 
Rating:
5.0

Customer did not leave a comment.

Virginia Voller 
Rating:
5.0

GREAT CUSTOMER SERVICE

ketan patel 
Rating:
5.0

Customer did not leave a comment.

Amber Johannes 
Rating:
5.0

Fill up the gas tank to full rather than 5/8. Easier to return as it takes out calculating the amount of gallons needed.

Mohammed Waris 
Rating:
5.0

Customer did not leave a comment.

Audra Swapp 
Rating:
4.0

The service was good. Was easy to pick up and to drop off.

Clem Banda 
Rating:
5.0

Customer did not leave a comment.

Terry Cruey 
Rating:
3.0

When my husband went to park the trailer, the guy was on the phone and asked my husband “What’s your last name again?” We were a little concerned that he might not remember. We had no receipt or anything so could only hope that our returning it had been noted.

LESLIE WHITE 
Rating:
5.0

Customer did not leave a comment.

Rodney Oligmueller 
Rating:
5.0

Customer did not leave a comment.

Justin Michaels 
Rating:
5.0

Customer did not leave a comment.

jessie urbanski 
Rating:
4.0

Instructions were clear, service desk was helpful, and truck was clean and ready to go. It was a great experience.

Sharon Hartmann 
Rating:
5.0

Super easy to drop off, just parked the truck and trailer and a man came up to us and said he'd handle everything. We were out of there in less than 5 minutes. Highly recommended!

Lisa Messman 
Rating:
5.0

Keep up the good work.

ketan patel 
Rating:
5.0

Customer did not leave a comment.

Byron Foltz 
Rating:
5.0

Couldn’t have worked out any better.

TIM BADER 
Rating:
5.0

Customer did not leave a comment.

Anthony Elsberry 
Rating:
1.0

Second time they didn't supply me with what I paid for.

Terri Seier 
Rating:
3.0

The online check in was not working. I had to bypass the first reservation, let it cancel, and go back the next day. The next day the online still didn't work, had to call in and do a manual check in. That was very inconvenient

Heidi Fries 
Rating:
5.0

Friendly staff that made this easy!

Jerry Volquardsen 
Rating:
5.0

Customer did not leave a comment.

Jeanne Stec 
Rating:
5.0

Customer did not leave a comment.

Maria Payan 
Rating:
4.0

Customer did not leave a comment.

Davis Ball 
Rating:
5.0

Customer did not leave a comment.

Hailee Forman 
Rating:
5.0

Customer did not leave a comment.

Terran Curry 
Rating:
5.0

Customer did not leave a comment.

Shane Potter 
Rating:
4.0

Customer did not leave a comment.

Mark Felker 
Rating:
5.0

Customer did not leave a comment.

paul litherland 
Rating:
5.0

Customer did not leave a comment.

James Fry 
Rating:
5.0

Thank you so much

Alanna Connely 
Rating:
5.0

Bo was very helpful. Great customer service.

John Pentlarge 
Rating:
5.0

Excellent service

Earnest Weinmeister 
Rating:
3.0

Check running lights in addition to signals and stop lights.

Candy Munoz 
Rating:
5.0

Great job

Delane kauk 
Rating:
3.0

Performed the necessary service and got me on the way home from a long week.

rod bade 
Rating:
4.0

Customer did not leave a comment.

John Engle 
Rating:
3.0

When I picked up the truck, it only had 1/4 tank of gas. So I had to fill it up right after I picked it up in order to make it to my house.. Not a great customer experience. Otherwise the process was easy

Heidi Hake 
Rating:
4.0

Customer did not leave a comment.

Chad Springer 
Rating:
3.0

The truck had two separate numbers, and was hard to identify. Online system was the biggest isssue we had. Wouldn’t read my ID or check me in. Had to call….

Laura McCulley 
Rating:
5.0

Customer did not leave a comment.

Jay Bennett 
Rating:
5.0

They were awesome!

Angela Simpson 
Rating:
5.0

Outstanding Service! Definitely recommend to everyone looking to rent. Bo was very professional and knowledgeable!

WAYNE BERRY 
Rating:
5.0

I have used them several times and have been treated great.

Delane kauk 
Rating:
5.0

Customer did not leave a comment.

James Bond 
Rating:
5.0

Customer did not leave a comment.

Ralph Van Vliet 
Rating:
4.0

Customer did not leave a comment.

Brittany Parker 
Rating:
5.0

Customer did not leave a comment.

Josh Rehm 
Rating:
5.0

Customer did not leave a comment.

Matthew Broyles 
Rating:
3.0

Customer did not leave a comment.

gary rihanek 
Rating:
4.0

Customer did not leave a comment.

nick hanson 
Rating:
5.0

Customer did not leave a comment.

James Fry 
Rating:
5.0

Customer did not leave a comment.

Bryan Ross 
Rating:
5.0

Customer did not leave a comment.

Scott Henson 
Rating:
5.0

Customer did not leave a comment.

Kim Kosch 
Rating:
3.0

The person there isn’t very friendly otherwise good.

Verlin Janzen 
Rating:
3.0

Customer did not leave a comment.

Jayson Morgan 
Rating:
5.0

Customer did not leave a comment.

Kevin Allen 
Rating:
5.0

Customer did not leave a comment.

Ron Svehla 
Rating:
4.0

Quick and easy in and out.

Thomas Stalder 
Rating:
5.0

Super friendly and fast. Very clean equipment.

Dawn Swanson 
Rating:
5.0

Customer did not leave a comment.

Charles Miller 
Rating:
5.0

Everything went very smoothly.

Steve Guenzel 
Rating:
5.0

This location was great, we were able to walk-in same day and reserve a truck we needed. Fast, friendly and professional.

Mercedes VonRentzell 
Rating:
5.0

I'm 72 years old and have dealt with many businesses in my life my experience with Doc's business couldn't have been any better. Doc and Bo were excellent gentlemen to deal with. Would highly recommend renting from this company! Thomas Barry Jr.

TOM BARRY JR 
Rating:
5.0

Customer did not leave a comment.

Kenneth Barber 
Rating:
4.0

Customer did not leave a comment.

Bob Hookham 
Rating:
4.0

Customer did not leave a comment.

Andrew Lyons 
Rating:
1.0

I was double charged on my bill.

Linda Hairl 
Rating:
5.0

Customer did not leave a comment.

David Jensen 
Rating:
5.0

no nothing everything was done right

David Begay 
Rating:
5.0

It was a last minute rental and the gentleman who helped me was kind, quick and professional. Thank you so much!

Janet Wrhel 
Rating:
5.0

Customer did not leave a comment.

Jim Waline 
Rating:
5.0

Our initial drop off location was out of business. It should have been updated in the system, but wasn't.

Ken Allen 
Rating:
5.0

Customer did not leave a comment.

Lawrence Toddy 
Rating:
5.0

Customer did not leave a comment.

LINNEA DONNER 
Rating:
5.0

Hubo problemas con el lugar de recogida U-Haul Neighborhood Dealer, no estaban dando servicio debido a que el camino estaba cerrado pero no pudieron ofrecer alguna alternativa hasta que solicité cambiar de ubicación de recogida

Juan Carlos Amador Espinosa 
Rating:
5.0

I have been renting equipment from UHaul since 1967. I have seen changes and operating procedures come and go. This last rental experience was the best ever. The staff at this location were fantastic and extremely helpful. They have customer service perfected and the equipment was perfect and functioned perfect as well. Location and ease of maneuvering in the lot made the whole experience the best ever. This location has everything figured out-congratulations and thank you. I’ll be back when I need your products again.

John Falgione 
Rating:
5.0

The proprietor was very courteous and friendly. I would highly recommend him to anyone.

larry garnet 
Rating:
1.0

Fix the passenger door. My passenger almost fell out while driving because it’s messed up. I took a picture of it also showing the door messed up.

QuarNiya Williams 
Rating:
3.0

Customer did not leave a comment.

Allen Baier 
Rating:
5.0

The customer service and location was excellent! The vehicle was clean. But there are real driving control issues that should be addressed; specifically; the front tires (and the wipers) are well beyond replacement. This vehicle would not fair well on snow or heavy rain, an unnecessary risk to you and to future drivers (I speak as a as a former OSHA risk reduction trainer).

ROBERT GARDINER 
Rating:
5.0

Customer did not leave a comment.

Ryan Bakersfield 
Rating:
5.0

Everything was good. The location was easy to get to, clean, and organized. Checkout and return were very easy.

John Ruberson 
Rating:
5.0

Customer did not leave a comment.

David Begay 
Rating:
3.0

Customer did not leave a comment.

Clyde Weller 
Rating:
3.0

It was clear that the cab had been smoked in a lot as it had a strong smell of stale tobacco smoke. Maybe that's OK with U-haul--but it sure would not be our preference.

Mark Blowers 
Rating:
5.0

Customer did not leave a comment.

Jay Bennett 
Rating:
5.0

Very helpful and easy to work with.

Ben Starkey 
Rating:
2.0

Brakes sucked and pulled to the right, first time brakes were applied I almost sideswiped the car in the other lane. The inside of both side windows were covered in residue of some sort, and the interior under the seats still had what looked like crumbs from multiple renters. Completely not impressed. I drive commercial vehicles for a living and if this vehicle was inspected it would likely be put out of service on the spot.

Benjamin Hunt 
Rating:
5.0

I have always had a good experience renting from this establishment.

Jim Rhodes 
Rating:
5.0

My original reservation was at a different location. While I did receive a text message about checking that did mention the new location, it was not specifically mentioned that the location had change. So I first went to the expected original reservation location and the staff there took a bit to figure out what had happened. I suggest that if there is any change to a reservation (equipment type, pickup/dropoff location, whatever) that a specific message be sent that clearly states that there was a change, and that such a message be for that purpose only and not also include anything else unrelated to the change. There was some leftover debris (mulch) in the trailer when I picked it up. It was no big deal as I swept it out before I loaded it, but it should not have been stated as "clean" at pickup.

Michael Unverferth 
Rating:
5.0

Customer did not leave a comment.

Denise Fosket 
Rating:
5.0

Customer did not leave a comment.

Randy McHenry 
Rating:
5.0

The gentleman we worked with was very courteous, professional and flexible. We will definetely be using this location for future U-Haul needs.

Jessica Busboom 
Rating:
5.0

Customer did not leave a comment.

Steven Lythgoe 
Rating:
2.0

The hubs on the auto transport wheels became uncomfortably hot during driving indicating old grease. Hubs should have been well greased before renting. They didn't have the proper tools to reposition the ball from drop to rise so tongue would not drag under load We were sent down the street to Morris Auto and Truck Services who did the job properly and saved the rental. Morris is a U-Haul location as well but were really professional and a pleasure to work with. Doc's did a poor job of instructing me on proper securing of our car on the trailer. If I hadn't done it before I would not have been able to safely load and secure my car. This is not what is promised in your ads.

Custis Dunn 
Rating:
3.0

The truck was very dusty/dirty in the cab as well as the back, and the windshield was filthy. It drove very rough. Also, I used some movers recommended on your site, Moving Made Smooth, and they were terrible. I will be writing a bad review for them but wanted you to know as well. I had only a few pieces of furniture and lots of boxes (about a room & and a half worth of stuff) and they were more than three hours late and took from 12:15 pm until almost 8:00 pm to move me into my new apartment (with 45 minutes for travel between Ashland & Lincoln). Please don't recommend them to your customers!

Sarah Friend 
Rating:
5.0

Customer did not leave a comment.

Cheryl Meier 
Rating:
4.0

Customer did not leave a comment.

Madison Coughlen 
No reviews have been submitted for this location.

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