The people that I dealt with face to face were excellent, it's the individuals on the phone with reservations, availability and providing what I asked for that were simply inept, irresponsible and matter of fact in their "take it or leave it" attitudeALBERT K.
Customer Reviews for Dobys Shell
(Distribuidor de U-Haul del vecindario)
Burlington, NC 27215
(@ Gurney St)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 7 a. m. - 7 p. m.
- Dom.: 8 a. m. - 6 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Awesome service. Great selection. Would use again in a heartbeat.MATTHEW K.
The truck was not in the proper location, but other than that this was a very easy transaction. Everything was very straightforward and made our move super smooth.Michelle M.
The moving blankets I requested were not available. Additionally the vehicle was clean but not well-maintained. A whole piece of the door cushion was laying on the floor and it rattled horribly as a result.ROBERT B.
El cliente no dejó un comentario.James B.
Excellent staff service.TERENCE C.
El cliente no dejó un comentario.LOU S.
El cliente no dejó un comentario.ERICA L.
Easy transaction.LANCE B.
Great serviceGEORGE D.
El cliente no dejó un comentario.MRS F.
I thought that the location facility was well maintained. The staff was excellent. It was a bonus that you could get gas right there when I returned the vehicle. This portion of my comment is not related to the facility rather it is related to UHaul policy. They do not walk you around the for the vehicle inspection. You do it on the app and have to upload it. This is your responsibility. This is probably the most important part of renting the vehicle is your own protection and UHaul shifts it for you to do.MICHAEL F.
You did a wonderful job thank you a lotrandy A.
Great service! ThanksDAN L.
El cliente no dejó un comentario.JOHN W.
Every time i have rented uhaul it has been nice people waiting on love. Love have service is. They are well respectful people. Thank you so muchPAULA S.
El cliente no dejó un comentario.Brian W.
El cliente no dejó un comentario.MICHAEL W.
Free weekend on a cargo van my next rentalJOE H.
Great staff.MONIQUE T.
El cliente no dejó un comentario.CARSON F.
El cliente no dejó un comentario.Thomas S.
El cliente no dejó un comentario.stephens P.
El cliente no dejó un comentario.Christopher D.
Truck was not ready when when I arrived, it was about 2 hours late. Truck could have been a little cleaner. The truck was really nice.ROBERT S.
El cliente no dejó un comentario.MATTHEW J.
Great folks work here. The 12x6 is a well built trailer. I have owned many trailers. This one pulled so good. Caleb the guy who waited on was great. Only one thing needs fixing at this location. It's the mud hole in the back. My truck was clean until I had to run through that mud.REITZEL M.
Ensure the vehicle has been cleaned, there was food in the passenger side door pocket, cigarette remnants stuck to the door, interior smelled like an ashtray, the fold down console had signs of drinks being spilled all over it. Broken brake light cover above the rear window that I missed during initial inspection.Louis M.
El cliente no dejó un comentario.SOPHIA R.
El cliente no dejó un comentario.EMILY S.
El cliente no dejó un comentario.BOBBY A.
El cliente no dejó un comentario.Ryan R.
El cliente no dejó un comentario.SHAMIKA L.
El cliente no dejó un comentario.Mercedes F.
When we picked the truck up the inside and outside was atrocious. The gentleman running it was aware because he had driven it around front for us. The outside was covered with bugs and red clay and had clearly not been washed since being dropped off. The interior was worse. I brought it to his attention and he cleaned some of the clay off the inside of the doors etc. I still sat in the parking lot with a pack of Lysol wipes just wiping things down before wanting to even get into it. My mother and I then spent almost 45 min cleaning the interior out after that. The whole thing was covered in dust and grime the cup holders were full of dirt, crumbs and horribly sticky residue. This was not at all what we had expected or experienced in the past with UHaul rentals and it was rather disappointing. I understand people have rough days but the gentleman was not very friendly and was hesitant to help. There was a definite lack in customer service skills. The I will say the inside of the store was nice and tidy. The outside there was very little room to maneuver. The truck ran flawlessly.Joel H.
They were very nice to me I would use them again.jean T.
El cliente no dejó un comentario.MICHAEL S.
El cliente no dejó un comentario.BONNIE M.
El cliente no dejó un comentario.Jo L.
Way over charged. I only had it for 7 hours. 24 miles. 116$ that's ridiculous!!!!!!!!!DAVID B.
El cliente no dejó un comentario.MICHAEL C.
El cliente no dejó un comentario.OLIVER R.
El cliente no dejó un comentario.EDWARD N.
El cliente no dejó un comentario.MICHAEL A.
El cliente no dejó un comentario.JOHNATHAN S.
El cliente no dejó un comentario.MICHELE H.
El cliente no dejó un comentario.STEVEN S.
Everyone was polite I will rent from them againOLIVER R.
El cliente no dejó un comentario.APRIL P.
Extremely professional staff. One of the best turn key operations I've experienced with Uhaul. Kudos.derek R.
Fast and easy experience. Uhaul was very clean.Shannon W.
El cliente no dejó un comentario.RONALD R.
Nice van, Employees very knowledgeable and helpfulDAVID M.
The truck wasn't a mess but it needs a deep cleaning, it seems that it was a very old ðŸšš truck. Other than that everything was perfect, the customer service was excellent; got a good deal. This was my 2nd time getting a truck at this location and I definitely recommend it. Everything was done in timely manner. But I don't recommend the Gibsonville location AT ALL!MAYLEE M.
El cliente no dejó un comentario.WILLIAM S.
Rented a trailer and they never checked it back in and have double billed me for a non return when it was in fact returned the same day. Upon calling they never even apologized for the error and said U-haul will have to decide how to fix it. So now I wait for a refund and hope I get it. Complete BS! How about admitting you messed up and apologizing not being rude because I wasn't rude. And guess what, it was the owner Brian Doby himself I spoke with.MELANIE B.
Service was excellent ðŸ‘ as usual.... I'll always be using U-Haul services and recommend them as a great company to rent from whenever you need a truck.FLORA S.
El cliente no dejó un comentario.NICOLE K.
El cliente no dejó un comentario.ALAN F.
Had a great experience. Attendant was friendly and helpful. Will utilize the same location in the future.DAPHNE H.
El cliente no dejó un comentario.Brooke C.
El cliente no dejó un comentario.JUDITH S.
From my perspective, the truck was dirty when I picked it up. However, the folks were nice and easy to deal with and the transaction was smooth. The on line registration helped. I would definitely do it again and would recommend it to other people. Thanks for making it an easy process and for the folks at Dobys.Gregory G.
Great friendly customer service. A pleasure to do business with.KENNETH S.
I was in and out in record time both picking up and returning the trailer. It was almost like they had been trained by a NASCAR pit crew member.CHARLES W.
El cliente no dejó un comentario.THOMAS K.
El cliente no dejó un comentario.RACHEL M.
Nice staff.JUSTIN B.
El cliente no dejó un comentario.JAMES S.
Nothing, unless you make the trucks smoother, more quiet, and more comfortable. I feel like they haven't changed in a very long time. However, this location was great. If I ever decide to move again I will use this location.SAVANNA S.
Vert great experience.keith G.
The front windshield and mirrors needed to be cleaned. Very dirty.Randy S.
They were very curious and helpful.GERALDOAMARO JR D.
Good servicemoe S.
Excellent customer service and fast service at this location.ABDUL O.
El cliente no dejó un comentario.TAKESHA D.
Great experienceANTHONY S.
Great service. Willing to help on hookup and/ or return. Associate is very customer service oriented.Michael C.
The worst customer service ever. Sorry to pick up from this locationMINA L.
El cliente no dejó un comentario.CORNELIA B.
El cliente no dejó un comentario.KEITH J.
El cliente no dejó un comentario.KENNETH H.
El cliente no dejó un comentario.Roger V.
El cliente no dejó un comentario.DIANNE B.
Tried to upcharge the dolly and mats "due to the virus" but let me rent the truck? I guess if someone was sick only the mats and dolly would be contaminated.CLOVIS T.
El cliente no dejó un comentario.SAMUEL W.
Friendly staff, quick and easy drop off, no issues!Tara K.
El cliente no dejó un comentario.LURA G.
The clerk tried to quote me 100 dollars more than what i was expected to pay at pick up , disregarded the confirmation email as if it was incorrect. When i agreed to go ahead and pay when she put in my payment info it only charged what I was initally quoted. Very rude and dismissiveDajaun G.
El cliente no dejó un comentario.MICHAEL H.
Top notch customer serviceJOHN M.
El cliente no dejó un comentario.TIFFANY V.
I would suggest that the vehicles been cleaned inside and out before the next person is to rent it. That wouldn't keep me from renting but it would have been nice to have had a clean windshield and a wash before I picked up.They did disinfect the truck and give me padding.I will rent again . This was my second timeGAIL W.
Everything was smooth and reasonable.DAVID S.
very well handled and the customer service was outstandingDonna R.
El cliente no dejó un comentario.JAMONA F.
El cliente no dejó un comentario.Akeem J.
El cliente no dejó un comentario.Ryan C.