Customer Reviews for Dobys Shell
(U-Haul Neighborhood Dealer)

2,614 reviews

2309 S Church St   Burlington, NC 27215
(@ Gurney St)

(336) 570-3026

Location Hours

  • Mon-Sat: 7 am - 6 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(336) 570-3026

2309 S Church St
Burlington, NC 27215
(@ Gurney St)

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 6 pm
  • Sun: 7 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

This was my first experience renting a trailer, and I could not be more pleased. All the staff members were pleasant and helpful. I arrived a bit early and was on my way down the road in under 15 minutes. HIGHLY RECOMMEND. If I ever need to rent again, I will definitely go to Dobys Shell.

SARAH M. 
Rating:
5.0

Customer did not leave a comment.

Benny B. 
Rating:
5.0

Customer did not leave a comment.

QUENTON M. 
Rating:
2.0

I was forced to do a round trip move, thus doubling my expenses for this rental, all because they wanted to make sure they had a 10 ft truck on hand. A trip that should've cost only $150 costed over $340.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

DARRELL W. 
Rating:
5.0

Customer did not leave a comment.

NORMA B. 
Rating:
5.0

Customer did not leave a comment.

DENNIS N. 
Rating:
5.0

Customer did not leave a comment.

ROSMERY O. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Great service! Although there were a few people waiting, staff were professional and worked as fast as they could.

Rachel D. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

FREDRICK A. 
Rating:
4.0

Customer did not leave a comment.

DEREK A. 
Rating:
5.0

Customer did not leave a comment.

CAROLINE D. 
Rating:
5.0

Customer did not leave a comment.

Roberto C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
5.0

I should receive money back I only had it for one day and they charged me for four days

SCOTT H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
5.0

None,, ALL is a 5 STAR SERVICE,, THANK YOU Mr. Doby

URIEL M. 
Rating:
5.0

Customer did not leave a comment.

CALVIN P. 
Rating:
4.0

Good customer service

CHAUNCY F. 
Rating:
5.0

There's no more to do to get getter it's 5+ stars service already

Uriel M. 
Rating:
5.0

Customer did not leave a comment.

LISA B. 
Rating:
5.0

Customer did not leave a comment.

BUNNIE L. 
Rating:
5.0

Customer did not leave a comment.

JONNIE C. 
Rating:
5.0

Customer did not leave a comment.

RANDY M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
Rating:
5.0

Had rented 5x8 ft trailer and ended up getting a punctured left front tire w trailer loaded and no spare! Called to identify the problem early next morning as I was to have trailer returned early am. After expressing my situation they were very helpful in working with me and understanding the problem. I strongly recommend renting from these guys as they are are providing the customer service that us so elusive these days when things happen out of the ordinary beyond anyone's control!…. Thanks again!

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

chris B. 
Rating:
4.0

Would like to be charged additional hour at prorate instead of full day rate.

SHELBY S. 
Rating:
4.0

Attendant was excellent.

PAUL B. 
Rating:
5.0

Well the truck was very loud I thought that it was going break down but it didn't so everything was ok and I am happy with getting the job and over.

ANGELIA P. 
Rating:
4.0

Very fast friendly service

MOE S. 
Rating:
5.0

Customer did not leave a comment.

SIMONE T. 
Rating:
5.0

Customer did not leave a comment.

Uriel M. 
Rating:
5.0

Customer did not leave a comment.

TERESA W. 
Rating:
5.0

Nice n friendly service

MOE S. 
Rating:
4.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

EVERETT D. 
Rating:
5.0

Customer did not leave a comment.

BEATRIZ H. 
Rating:
5.0

Very helpful staff. Had to return for a nail in a tire and they took care of it right away. Positive experience. Thank you!

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
2.0

Better communication. We were given a location address which was extremely difficult to find, as it was a tiny shed set back in a parking lot behind bigger stores, then when we got there after several phone calls for better directions, it was locked and empty. We then received a text that our truck was at a DIFFERENT location, so it ended up being 45 minutes late to pick up our truck. Then every time we turned off the truck the steering wheel would lock and it would take multiple tries to get it to start again.

ROBERT A. 
Rating:
5.0

Excellent experience! I'll be back in December to rent again. Thank you

JOHN B. 
Rating:
5.0

Very professional

Mitch R. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

RENATA S. 
Rating:
5.0

Customer did not leave a comment.

LINDA T. 
Rating:
5.0

Customer did not leave a comment.

RANDALL Q. 
Rating:
5.0

Doby's has the best customer service!!!!

Jeffrey M. 
Rating:
5.0

I always like renting from this location - great staff - great accommodations - always polite. Will rent again soon

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

KEITH B. 
Rating:
5.0

Outstanding service

Christopher N. 
Rating:
5.0

I only needed it one way maybe have more one way trucks

CAROLYN R. 
Rating:
4.0

Customer did not leave a comment.

richard D. 
Rating:
5.0

Nothing

Clinton P. 
Rating:
5.0

Had issue returning panel van back to location due to return app. Process should be simpler.

Rory D. 
Rating:
5.0

Customer did not leave a comment.

LINDA T. 
Rating:
4.0

The pricing I was quoted was not what I received I used yahoo movers and this was a nightmare

MICHAEL G. 
Rating:
5.0

sdsd

VINOD T. 
Rating:
5.0

Customer did not leave a comment.

MICHEL R. 
Rating:
3.0

The truck was terrible the AC didn't work and the engine housing was not connected so my shoe almost melted off

TIMOTHY A. 
Rating:
5.0

Uhaul's phone method of picking up trucks is extremely flawed. I was lucky the location staff were helpful and accommodating to get me through the process

RACHEL B. 
Rating:
2.0

I hate your refueling policy. I was unaware that you only had to refuel to 3/4 tank. That was not explained to me so when I returned the vehicle I refueled it to full. I put in 9 gallons of fuel when all I should have put in was 2 gallons. They would not reimburse me the difference. This is the first UHaul I have rented in years. I was use to filling the tank to full like I did the last time I rented a UHaul truck.

GLENN G. 
Rating:
4.0

The individuals at this location were knowledgeable, polite and courteous. I will utilize their services again if I need another truck in that area.

CORINTHIA H. 
Rating:
5.0

Customer did not leave a comment.

Bjorn I. 
Rating:
5.0

Best pickup and drop off experience I have ever had. Professional and friendly service. Quick in and out!

Kimberly S. 
Rating:
5.0

very good location and everything went very smoothly!!

JAMESTHOMAS L. 
Rating:
4.0

Good experience. Quick and easy rental

DANTE L. 
Rating:
4.0

I think the mileage was way off. I didn't drive it as the bills says so. 30-40 miles. Not 68. Not happy

AMBER J. 
Rating:
5.0

Brian Doby, owner of the business, represents what true customer service is!!!

JEFFREY H. 
Rating:
3.0

Clerk was very helpful.

LEE T. 
Rating:
5.0

Customer did not leave a comment.

SAMMY W. 
Rating:
3.0

I was charged for a extra day @ $60.20 because apparently the person inputting the data into the computer system marked the wrong return date. I wanted to rent from 7/3/21 - 7/7/21 & was told at the register that I had to have it back by that Wednesday @ closing time. I arrived at the return location just as I was told , only to find out that the clerk who rented me the truck had mistakenly put 7/6/21 on the date. PLEASE DOUBLE CHECK all of your dates so this doesn't happen to you.

ZACHARIAH S. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER B. 
Rating:
3.0

Thought I was renting a Ford transit, and it end up being GMC van 2500. the gas mileage no good. The front end of the van was out of line kept pulling to the right. Shocks were bad and we had bounce bounce bounce all the way to Florida and back to North Carolina . Would not rent from the U-Haul dealer again.

STEPHEN J. 
Rating:
3.0

The truck I received was horrible I called spoke with someone at closing time he said they would accommodate me for the inconvenience. I called back after dropping the truck off the older gentleman told me that it had just came back from service and he thought nothing was wrong with it . The truck shook so bad once you got close to 45 it was crazy and very nerve racking driving. I have yet to Receive a call back or any accommodations.

Dalashanea R. 
Rating:
5.0

Customer did not leave a comment.

ROBERTLARRY B. 
Rating:
5.0

Customer did not leave a comment.

Temisha W. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Fantastic service.

THOMAS N. 
Rating:
5.0

Customer did not leave a comment.

JUDITH B. 
Rating:
5.0

Needed an appliance dolly so we rented this from our local Uhaul. It looked and functioned as if brand new. Super great customer service and friendly.

JENNIFER V. 
Rating:
4.0

It was ridiculously overpriced. For the same vehicle, 4 years ago for the same distance one way was just over $100 and this one was over $700. Absolutely scandalous and a rip off!

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA S. 
Rating:
5.0

Nothing! Love this location and the staff. SUPER helpful and flexible. Will continue to rent from this location!!!!!

PHILIP K. 
Rating:
5.0

The people that I dealt with face to face were excellent, it's the individuals on the phone with reservations, availability and providing what I asked for that were simply inept, irresponsible and matter of fact in their "take it or leave it" attitude

ALBERT K. 
Rating:
5.0

Awesome service. Great selection. Would use again in a heartbeat.

MATTHEW K. 
Rating:
5.0

The truck was not in the proper location, but other than that this was a very easy transaction. Everything was very straightforward and made our move super smooth.

Michelle M. 
Rating:
4.0

The moving blankets I requested were not available. Additionally the vehicle was clean but not well-maintained. A whole piece of the door cushion was laying on the floor and it rattled horribly as a result.

ROBERT B. 
Rating:
1.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Excellent staff service.

TERENCE C. 
Rating:
5.0

Customer did not leave a comment.

LOU S. 
Rating:
5.0

Customer did not leave a comment.

ERICA L. 
Rating:
5.0

Na

MARCUS D. 
Rating:
5.0

Easy transaction.

LANCE B. 
Rating:
5.0

Great service

GEORGE D. 
Rating:
5.0

Customer did not leave a comment.

MRS F. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top