Really nothing to improve - this place is awesome and my U-Haul of choiceKen S.
Customer Reviews for DMC Heavyduty Mechanical
(Distribuidor de U-Haul del vecindario)
Lacombe, AB T4L2H9
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 10 a. m. - 2 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
When I booked it online I choose the $10 Damage insurance and when we picked up it was not showing and the front desk person was requesting $60 when our total was on $31 and change. We gave $50 cash and did not get our change until we returned the trailer. We were also told we can come whenever we wanted to get the trailer, but specifically scheduled it for 4:30 for 24hrs as we would be needing it until 4:30 the next day possibly. Then we were told when we got there at 4pm that they close at 2pm the next day and either need to return it at 2pm or keep it until monday morning. This made it very inconvenient for us as we could not hold onto the trailer that long or have time to return it monday morning and were not sure we'd be done by 2pm. We were also told because we picked it up it, we would have it until 4pm, so if you are telling people they can come whenever to pick it up, don't expect them to return it 24hrs from that time you offered outside of what they booked. It seemed very unorganized in the office with the money handling and schedule. The trailer itself was fine and the return was good and we got our change back. But this needs improvement. Otherwise, the staff was friendly. Thank you Denise & EricEric G.
Always my go to location for u-haul. The rep, she provides a very comfortable and easy pickup experience. I have used them now twice in 1 year and the customer service is outstanding. Very convenient location in town.Faizal H.
El cliente no dejó un comentario.Nick G.
Third time here awesome place better than the big splash would never go thereTimothy C.
El cliente no dejó un comentario.Kayla B.
There was a bit of a minor foul up his signing me my trailer as there was a mixup with the assignment of the same trailer to another customer. Aside from that, Tracy did a great job with everything else. Will definitely contact her the next time we need to rent another trailer. Gracias.Barry L.
El cliente no dejó un comentario.Douglas W.
El cliente no dejó un comentario.PAMELA H.
Very happy with service providedDavid Y.
Nothing at this location customer service was above. Any other location I have usedBartlett G.
El cliente no dejó un comentario.Sarah W.
El cliente no dejó un comentario.Brooke H.
Tracey is super friendly !! She does whatever possible to make this another (!) great UHaul experience for us. Totally recommended and we will come back !!! Thanks a lotKen S.
Enclosed 6X12 trailer, drivers side bottom door hinge wasn't secured to trailer body. Trailer still sealed and functioned normally.Craig M.
El cliente no dejó un comentario.Craig C.
We were asked to bring this truck to your location as you needed it. We were told we would receive a discount of $400 if we agreed to do this and haven't seen a penny. We used less kms than were given and returned a day early. I don't find this professional.Brayden S.
Great serviceRobbie H.
El cliente no dejó un comentario.Robbie H.
Cheaper mileage ratesAlwyn S.
El cliente no dejó un comentario.Jeff L.
Nothing! Keep being awesome, thank you for the Uhaul!!Cambell S.
El cliente no dejó un comentario.Fayiz S.
Very friendly and easy to deal with. ThanksCorey S.
El cliente no dejó un comentario.Alwyn S.
Our contractor was helpful, efficient in expediting and had everything ready when we arrived.roger D.
El cliente no dejó un comentario.Ryan M.
El cliente no dejó un comentario.Glenn R.
El cliente no dejó un comentario.Mark B.
El cliente no dejó un comentario.Daniel P.
customer service was very knowledgeable and efficientColleen H.
El cliente no dejó un comentario.Bob D.
El cliente no dejó un comentario.Craig M.
El cliente no dejó un comentario.Gary K.
El cliente no dejó un comentario.Julian T.
It would be very nice that all your vehicles be full of fuel so that they can be returned full. That is much easier than trying to match a quarter full or half full. Also that would ensure the customer is only replacing the exact amount of fuel they used.Matthew C.
El cliente no dejó un comentario.Bruce M.
The trailer we rented had had lots of use but it performed well and was problem free. Tracey was very good to deal with and I would most certainly recommend this location.Doug B.
Always such an easy good experience! Thank you againKathleen M.
El cliente no dejó un comentario.Lucus D.
Amazing service at this location. Ability to purchase a new hitch was appreciated since we forgot to bring our old one!Barbara W.
El cliente no dejó un comentario.Justine V.
El cliente no dejó un comentario.Scott D.
Always the BEST service here and the BEST choice in Lacombe!Kathleen M.
Not much every things ok.Shwe L.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Alwyn S.
Fill gas tanks, you charge clients if they don't refill, then you can refill.Paul T.
Best drop off place ever! Very knowledgeableEUGENE T.
These Guys/Girls are amazing we have used the other location in lacombe who are just downright crooks! DMC MECHANICAL ARE THE ABSOLUTE BEST!!! Thanks a lot we will always be back to you!Guy N.
Always a pleasure to rent from here!Kathleen M.
Very friendly and very efficient .alwyn S.
Very happy with the car trailer, I like it way more than my own trailer. I would like to see the red Deer location have these trailers.Trevor C.
El cliente no dejó un comentario.Cory J.
El cliente no dejó un comentario.Holly S.
Great experience. Knowledgeable, friendly, and helpful staffClifton T.
El cliente no dejó un comentario.Jade R.
The lady (Tracy) who answers the phone is respectful and professional and covers all the bases thoroughly, and very personable. Thank you for such a smooth, uncomplicated, and pleasant experience.Vivian K.
El cliente no dejó un comentario.randy D.
El cliente no dejó un comentario.Angela P.
El cliente no dejó un comentario.Tamara B.
El cliente no dejó un comentario.James L.
Nothing. Just keep providing great serviceAndrew D.
The service was great, fast, friendly and professional. Much appreciated, thank you.Ken F.
El cliente no dejó un comentario.Rina R.
El cliente no dejó un comentario.Derrick W.
El cliente no dejó un comentario.Crystal W.
El cliente no dejó un comentario.Dale B.
Top marks for Tracy! She is outstanding, delivering A+ customer service. She went out of her way to make our experience a great one! Give that gal a raise!Murray F.
El cliente no dejó un comentario.Tyler L.
Nothing! Only reason I checked out ANYWHERE else is because this location didn't have a pickup or a 10' truck at the time, I had a small load so thought that was feasible. However, after receiving ridiculous treatment in Red Deer at a location that DID have a pickup truck, I'll never go anywhere else. I'd rather take something a little bigger here, have a great experience and a nice easy transaction, and go on my merry way. Thank you for making it a simple process.Angela B.
El cliente no dejó un comentario.Julius M.
El cliente no dejó un comentario.Julius M.
Pleasure to deal with. I was totally satisfied.Alwyn S.
El cliente no dejó un comentario.Eric M.
El cliente no dejó un comentario.Milt F.
Tracy was exceptional, kind and professional I would definitely go back to this location.Stanley E.
Tracy was wonderful and so very helpfulRyan R.
El cliente no dejó un comentario.Patrick R.
Tracy is AMAZING! The trucks are always clean and ready to go every time we rent. She is friendly and always makes sure we have everything we need before leaving the lot. Great customer service!Stephen B.
Excellent service, very friendly and helped to ensure trailer was hitched correctly.Faizal H.
Very friendly place. AwesomeKevin W.
Your location needs to expand not customer friendly you need to update your after hours contact system We tried using two cell phones and could not advise you we returned the truck we even took a picture of the truck on the yard and sent it to but it was not delivered because your system does not accept return text nor did your website connect either Also during the pickup your web link did not connect for us and the counter person had to do this using her phone The truck was very good no issues one last item we are very annoyed with constant messages for extra charges for not contacting you upon return of truck or got extra data And text msgs I am a business traveller and no one car companies hotels have these type of extra charges mentioned I agree if you rent longer than the contract time the daily charges would be applied suggest you move to a separate building to operate your businessGeorge L.
El cliente no dejó un comentario.Donna M.
El cliente no dejó un comentario.David W.
El cliente no dejó un comentario.Tim S.
Great service, very helpfulLynn T.
Awesome and professional service, I would not hesitate to recommend this branch to anyone.Jean-Paul P.
El cliente no dejó un comentario.Shawn T.
Great customer service. Will definitely return the next time I need a truck for a moveCornelius G.
I think uhaul should do a walk through inspection of vehicle with customer, especially windshield (rockchips/cracks) so there is a record of condition when truck is rented, then do same inspection upon return. Also, it would be easier to return with full tank of gas rather than a partial tank. Great service overallCassandra E.
El cliente no dejó un comentario.Nauman I.
I was very satisfied and happy with the service. Very knowledgeable and friendly customer service Keep up the great service. I will be back for future moves.Shelly P.
Maybe a sign that says entrance.Jeremy S.
El cliente no dejó un comentario.Brenda S.
El cliente no dejó un comentario.Tara J.
Tracy went above and beyond to make sure I was happy with everything Very professional and personable, Great experience !!!!!!Stanley E.
Great serviceGISELE D.
Thank you! Our rental experience was easy and I'm sure we'll be back.Laura W.
El cliente no dejó un comentario.Lincoln M.