Fantastic customer service. Came out hooked tge trailler up to my truck did a safety check with me. Excellent staff
Ed Burton
Customer Reviews for DMC Heavyduty Mechanical
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent and prompt service!
AARON LLOYDGreat experience. Great equipment and prices. That’s why I keep coming back :)
MATT JAGERSMATrailer worked good for what I needed it for
Tracey McGovernNothing
RICK SAMARODENYou changed my chosen pickup location and pickup time without a reason
flavio capettiniThe young woman in this location is amazing, she should train all your staff on customer service
Walter KilvingtonU-haul rep was courteous and helpful.
Theodore VANDER MEULENThe truck service light was on. Maybe they could check the service lights and switchgear. Other than those minor worries the service was spectacular.
Co StiganduhrThe lady at this location goes above and beyond to ensure you are all setup with rental.
Faizal HajiMuffler pipe was off making it a bit noisy. Muffler was OK.
Douglas HarbridgeThe lady at the Lacombe outlet was great.She went the extra mile to make sure our needs were met.Great customer service.
Calvin KnappEverything worked as it should. Definitely happy with the experience. Thank you.
Mark SartyK
Clifford SmithMake sure this location has a jack to help unload and load the trailers. The pickup location had one and it made hooking up easy. The drop off location did not have one and while my husband is as strong as an ox, it’s not healthy for either person. The trailer wasn’t overly heavy but it can still be dangerous.
rhonda BoyceAll good
Thomas MagnusonLady at the counter was very friendly and efficient. Will definitely rent a Uhaul again from her.
Robert LinthorneThe trailer worked perfectly for what we needed
byron tomkinsBEST Customer Service and the Uhauls are always spotless.
Nicole GoedhartThis location gives excellent service
Denis PidwerbeskyIt was exactly whatI needed to get the job done. Thank you U- Haul.
Alan BoltonStaff were friendly and approachable to assist. 🙂 I am thankful that they helped make my moving process fairly easy.
Shannon PielOutstanding service again from Tracy. Would highly recommend this uhaul location.
Kim DeLoreyLoved it last year, so rented again this year.
MATT JAGERSMAVery pleased with your independent agent here in Lacombe, AB. She was extremely helpful and efficient in transacting the rental of the trailer.
Tom ChanNothing
William HeighingtonNothing, this location provides great service
William HeighingtonThanks
Denis PidwerbeskyThis U Haul in Lacombe is excellent! They always go above and beyond our expectations.
Dirk AndersenFantastic customer service
Bernie PyraThe truck wasn't in the greatest shape but that is not the locations fault. Tracy was amazing and extremely helpful. I would highly recommend!?
Global Tax and AccountingTracy is a excellent customer representative in store. The trailer is a great alternative option to the trucks I have used before.
Pamela MetzgerAlways above and beyond effort to help me find what I need. Always friendly and reliable and professional, my personal preference.
Nigel EATMONLet them know about 24 7 service in advance not the day before pickup.
Betty GIESBRECHTVery easy
Gordon DrydenExcellent Service and Advice
Denis PidwerbeskyUhaul rep at site was extremely customer friendly & helpful
RICARDO HUNTERIt was easy and fast.excellent service trailer was great for what we needed.tracey was very freindly and efficient.
Derrick McGovernNothing comes to mind. Tracey at DMC Heavyduty Mechanical as the Uhaul Agent was just super! She made the rental experience notably pleasant and user-friendly. 10/10
Alyce BlairFirst the pick up was changed from when my booking. Next the reservation time was changed. Then when I arrive at U Hauls dictated time ..... the car hauler was not available Then the staff made no attempt to find an alternative trailer I found another auto transporter on the way to Edm. Then U Haul charged me an additional $50 because I did not return it to the location I rented it at. This would not be an issue if my original reservation was where it was supposed to be a. I request the refund of the $59 Calgary drop off fee and $50 because the auto transporter was not available when scheduled
Robert McKinneyI found Tracy to be a gracious customer service representative for the company. She was also very knowlegeable in the the equipment available and the rental contract itself.
ken mcammondNADDA
Gillbert WoodI was very professionally taken care of.
Don LetwinetzBe careful when hooking up and parking trailers as there is not a lot of room, use a spotter if possible Service was great and professional
Jason PlishkaFriendly Service, good advice.
Sam TurkingtonAll good
Arthur RATHJENTracey went above and beyond to help after another UHaul company in the same town let us down. I highly recommend using DMC Heavyduty Mechanical for all UHaul products and services.
Kim DeLoreyI had great service from the lady I dealt with, very helpful, kind and professional . I would definitely recommend this location.
Velma Regis BolahVery welcoming, pleasant and helpful staff
James Damiani