Excellent customer service very friendly and helpful
Brandi L
Customer Reviews for Discover Thermopolis
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Convenient location
Sam MNice people easy to deal with.
Lee Lfriendly curtious
Rod oNo suggestions
Forrest BI live across the street from the drop off and there is never anybody there to help anybody. There is no listing of office hours either only a phone number. It is nothing more than a ramshackled old office building with plastic behind the windows.
Chad RWe just dropped the truck and trailer off, there were no employees and we weren’t quite sure what to do.
Jon LHowie and staff do great things here in Thermopolis. He's an asset to us
jersey hThe engine light came on and the truck started having trouble shifting.
Cherianne BSo very friendly and helpful. They anticipated my needs and were so very professional.
Stephanie OThe hood was not locked down and it flew open as I was driving
nancy cRachel was an awesome U-Haul representative. Thanks Rachel
Jeff JYour personnel were very helpful and super kind!
Jessarae BThe app on my iPhone did not identify me as being in the right place for drop off even though I was.
Robert BEasy drop off
Eileen PAmazing customer service and great personality
Jeff BGreat customer service! Much appreciated during stressful time
Jeff BEverything was great
Victor GWhen you offer to give a free day due to changing the pick up city, it would be nice not to be charged for That extra day.
Ron FIt did take longer then normal to get my rental truck. This is the 8th time I have rented from a Uhaul Dealer in the last 12 months. I did not request the Safe Move Insurance, However it was tacked on to my bill. In the past The clerk always asked first if I wanted it. It took me more time to call Uhaul HQ to get it refunded. I have yet to see the refund. I would go back to this dealer but they need to ask before adding extra items.
RICHARD M