Customer Reviews for Discount Restaurant Equipment
(U-Haul Neighborhood Dealer)

Rating:

5.0

I like the service. Thanks

Rating:

1.0

Uhaul was dirty and has a VERY bad odor. Charged for gas when I barely used any. Will NOT be using again

Rating:

3.0

My overall comments for this experience is terrible. I ordered my rental several weeks in advanced and requested moving help. The moving help initially booked never answered my phone calls and I had to cancel them and rebook with another company. Well when I did that I called in to the customer support line and the person who helped booked for the wrong date. So the moving help arrived at my unload location a day early. So I had to go back and cancel them just to rebook again. Then having to get my rental was a nightmare. The week of having to get my rental I was called and advised my location would need to be changed for pick up. I go to the location that I was changed to and find the truck. However, there were no keys for me to use the truck. I then have to call in again for the 3rd time in a week to get assistance. After a new location was found I had to drive an hour each way to get the truck and take it home. Additionally, I ordered furniture pads and I did not have those either. This was one of the worst experiences I’ve ever had with U-Haul. The customer service provided by the agents I spoke with was good but overall I would like to obtain a refund for the amount of extra travel I needed to do.

Rating:

5.0

Gentleman working counter was very polite and helpful.

Rating:

3.0

You moved my location from one that was just around the corner to one 30 miles away. That’s not cool. Then you charged me for gas after I had to burn up my own gas to get to the location that you switched. Just terrible…this after I confirmed my preferred location with a phone call…I am not happy and I will tell others.

Rating:

3.0

A designated area for parking when leaving a vehicle. It was not clear where to park.

Rating:

3.0

Appreciated that the online pickup and drop off was easy. Have used other locations where it never seemed to work and I always had to schedule when someone was there or call and get help. Overall good experience!

Rating:

3.0

I had to guess my mileage! I went over my guess and was charged heavily. I brought it back before time, I put more gas in the truck than was in it when I got it. This is an outrage!!! Have me guess the mileage! What?!!!

Rating:

1.0

Store was closed when arrived and sign on door said they had to step out. Store person rang me up wrong (Training) Incorrectly hooked the chains to my vehicle - we corrected (Safety and training issue) Did not close the ball lock on the trailer until i asked about it (Safety and training issue) Did not check my lights for functionality - when I asked him to do this he was dismissive. (Safety and training issue)

Rating:

3.0

The entrance to the local is bad, rocks, gravel pot holes, the service is wonderful and the return process was quick and easy. Would definitely rent from that location again.

Rating:

5.0

These guys are great. I have used them numerous times and no problems ever. They are my Go-to whenever I need a trailer, truck or moving equipment. Five stars.

Rating:

2.0

Too many U-Haul trucks. One way rental gets a first months free storage. Not true on rates or location. Tried three times. Then I rent what I think is more than enough 15' truck. I filled the gas to where it should be I still get charged because he said it didn't match enough between 1/4 & 1/3. Pretty tough to do. My $30 rental came out over $100.

Rating:

5.0

Just be ready when customers are ready for pick up

Rating:

5.0

You have a way to charge your customers for fuel vehicle rental and you should also have a way to reimburse a customer for over fueling as well. This needs to be fixed ASAP!!

Rating:

1.0

Issues with the miles that not able to get resolved before they simple sent the truck out to another person within 10 minutes of my arrival even though I clearly stated I wasn’t checking it in until resolution and I was STILL within my rental time. I need my $50 overcharge back!!

Rating:

5.0

Great customer service

Rating:

5.0

Make sure you reserve online, get there a little early. For a small place, they are very busy.

Rating:

5.0

The customer service was excellent!! James was very helpful and friendly! We did have to file a claim because the body of the truck was wet..it rained over night and early morning we had belongings still in the truck and we discovered several of our possessions had gotten wet… we did report it and awaiting further response from your company

Rating:

5.0

Great customer service.

Rating:

2.0

The Uhaul was filthy, the passenger door wouldn’t hardly open, the internal door locks had been chewed by a dog and cut my finger from the sharp edges, the steering wheel shook so much my shoulder is sore, and the rental truck itself needed some definite repair before being rented out again.

Rating:

5.0

The mobile app did not work very easily for us doing 24/7 pick up and drop off. Very slow at pick up. Could never get the drop off truck to recognize where we were. We were literally sitting in front of the store.

Rating:

5.0

A little east of Clayton but nice highway and no traffic Saturday am. Young rep was very helpful.

Rating:

4.0

Nothing. I’ve dropped and rented at this location in the past

Rating:

4.0

The side view mirror was not tightened properly. It was so loose that driving would cause the mirror to turn. This is definitely a safety hazard.

Rating:

5.0

none, they were friendly, and they help to return the truck to its parking spot..

Rating:

5.0

The worker who helped us was great!

Rating:

1.0

Rude and angry.

Rating:

4.0

I reserved in clayton tire and said available, then send a text that have to pick up in different location, the problem is that the location is 7 miles away from me,mean in 14 xtra miles and more gas that's the part cost more.

Rating:

5.0

Very happy with experience.

Rating:

3.0

Not Applicable

Rating:

4.0

Service was good and representative was couteous.

Rating:

5.0

Very easy rental. Very helpful staff.

Rating:

1.0

Trash and food was everywhere it was gross and probably the most disgusting truck I’ve ever renteded

Rating:

5.0

N/a

Rating:

5.0

Great service, checking in and out process very easy. This helps when you have to move and figure so many things out.

Rating:

4.0

Van was dirty but got the job done!

Rating:

5.0

None, great experience.

Rating:

5.0

Everything was great, no issues, great service, polite and friendly.

Rating:

3.0

The truck was old; side mirrors did not move; cabin smelled like exhaust when truck was running; lightly press the brakes and the truck would jerk to a stop. Why did this cost me $100 for under 3 hours?

Rating:

5.0

Eddie, the rep that facilitated the rental was super nice and friendly. Very helpful.

Rating:

5.0

It was a great, fast, and professional experience!

Rating:

5.0

Nothing really. Extremely easy start to finish.

Rating:

5.0

Nothing

Rating:

5.0

Helpful staff, transaction easy and quick. Hooked up the trailer for me.

Rating:

5.0

I would like someone to call me at 919.633.0772 as I have a complaint to file as I was billed for fuel that I shouldn't have been. I have photo evidence and a receipt to show I put in the truck what I had when I took it out on rental.

Rating:

2.0

They don’t even open until 10:00 am.

Rating:

5.0

I would the service again

Rating:

5.0

Great place, very nice people. James is awesome.

Rating:

5.0

The guy was extremely friendly and the vehicle had surprisingly good gas mileage.