Comentarios de los clientes para Discount Mini Storage

The manager went far and above to accommodate me. This was my first experience in using U-Haul and I was a bit apprehensive on how it all worked. She took the time and walked me through everything. Highly recommend this company. Everything went incredibly smoothly.

All is ok

I reserved a 10ft Uhaul at another location, and was only told the day before that no locations near me had a 10 ft truck, but I instead would be upgraded to a 15ft. 1) a larger truck with a bigger tank/more gas is not an upgrade, but an inconvenience 2)why was I able to reserve a 10 ft truck from a specific location only to be told they wouldn't have it? I also bought boxes from one location and the location I had to pick the truck up at didn't have the boxes for me, so I had to go back to the original location. Additionally, didn't know that the 15ft didn't come with a lock, and got home before realizing I didn't have a lock. Went back to the location where I had to pick up the truck to buy a lock, only to be told that they didn't sell locks for the truck and I had to go back to a UHAUL location. If you're keeping track, that's 2 times I had to go back to the original reserved location to pick up something. Huge inconvenience and the woman in the back room was very rude. Not customer friendly at all when the woman in the front wanted to help. This experience sucked, and will do everything I can to not rent from UHAUL.

There was a mixup with where we wanted to pick up the truck but they fixed it

This is the place we ended up getting the truck from but for two days you all messed up by not having my truck available at the location we were supposed to go to we went there and they were close supposed times we spent countless hours on the phone, trying to find someone to answer the phone at the location we were supposed to be at we had a timeline of ended up missing the timeline to get our stuff out because it took so long to get the truck this location and this rental was the one that helped us the one on Lane Avenue is the one who never answered us and we even had someone call and verify it. And I did check on my reservation twice to make sure it was available we got there and we're not able to get the truck, So because I couldn't get the truck in the morning we had to do everything differently which caused us to use more mileage and do things in a different order than I wanted to there for costing us more money. The truck should have been available the day before at the Lane Avenue store.

$114 plus a 34 dollar hold went to a 159 charge 4 less than 24 hours unbelievable

The place they wanted me to drop equipment off was not aware of it coming and was very frustrating dealing with them when I was trying to drop off where they asked when other places was closer to me.

I Love this place! Neat & clean environment and great customer service!

The employee at this location was very informative and provided excellent service. Thank you so very much for the awesome experience provided.

My only issue was when I was filling up the gas tank the gas needle stop moving a lil less than 3\4 tank full (which was my mark) and when it start moving again I was at the full tank mark so I end up putting in more gas than what was required. On a brighter note Ms. Joanna Francis was the most polite and professional representative I have ever encounter. Her printer was not functioning properly which delayed her in giving me my cargo van. She gave me one of the most sincere apologized as she tried to fix the issue. Her positive spirit and positive attitude really impress me. Please get her a new printer (lol) Sincerely, Les Castille

The Young lady who help us was very professional, knowledgeable and friendly! The environment was well decorated, very clean and comfortable! They were able to service all of our needs and more! I would definitely return to this location and tell friends as well!

The staff was nice and the environment inside clean. Very understanding, but the inside of the truck walls were dirty and never use any of the equipments, just needed the truck up to 8:30pm and I did returned as it was given to me, gas and mileage checked and reported all.

Everything was great an excellent service

The staff on the weekend was very helpful and kind.

Great return, easy

Excellent service

I really don't know.. I didn't see anyone, or talk to anyone

N/a

Have a few more trucks other than that everything was perfect

My experience thru my mobile device was remarkable. It was so easy and convenient.

Didn't interact with personnel much. Just dropped the keys and left. Receipt was emailed to me rather quickly with no discrepancies.

The truck we rented desperately needs an alignment. It was difficult to manage on the highway.

Awesome service by the lady in the front!

Nice clean business and the uhaul was very clean. The customer service was excellent, professional and pleasant.

The lady in the front is the Best Thanks for all your help

Excellent is the best word to describe my experience. Thanks for being there??!

Awesome experience

Joanna Gail and melanie are awesome women very patient and helpful.. 5stars just for them

The attendant was very helpful and friendly.

Customer service was excellent

Please maintenance your vehicles. Very difficult to control steering wheel.

Windsheld wipers were worn out. Inside of windshield was dirty. No cruise control

I was very pleased with the service and ms Gail customer service.

99 cents per mile on a weekend is outrageous especially for people like us who work all week and can't move during the week for the 70 whatever cents per mile. Just letting you know we had to replan how to go about moving vehicles around and what not so we didn't have to pay a fortune.

I paid cash for my rental and two weeks later my card was charged for the same amount. Causing an inconvenience to my life and bills, currently battling bogus charges! Corporate workers are extremely kind, but I need my money returned.

Everything about my whole experience with you was AWESOME....

Very clean, new facility. Friendly people.

If they have a large load, have more than one push cart to help them unload and take to storage.

Best u haul experience ive ever had!

Amazing experience! Happy and will return when needing another rental. Very professional and helpful location, accommodated my needs and took care of me. Great service!

Keep up the good work! Thank you all so very much. Looking forward to seeing you on my next encounter.

The self dispatch was horrible experience, I had to go to another location then back to the original location. I needed the uhaul at 7am finally had customer service walk me through the process I got the uhaul 4 hours late I had until 8pm to have all my belongings out of storage I barely made it then it was storming by the time I got into the uhaul and reminder 4 hrs missed from complications I winded up having to rent the uhaul another day from only having it basically a half a day and it cost me 200.00 and they have no issues taking YOUR MONEY but have issues helping over the phone they kept stating it's a new process and we're not familiar but they offered the options stating how easy and self sufficient this is and when you try to do it there was nothing but problems no dolly on the truck I was out for two days of work from sore arms and legs on top of the money I had to pay from the delay of issues. I'm not satisfied and I had a horrible life time experience with the whole entire move.