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Kelsi C.
Customer Reviews for Discount Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Someone left items in the back of the truck.We had to buy a lock somewhere else.
lyle O.The ladies at the location were very nice and diligent. The rental and return processes were easy and fast. Gracias
YOSIAN R.The best service I've experience yet! They're so nice and helpful! Keep it up
darrell G.the vehicle was the worst truck i ever had. the truck started with having the tow locked every time you start. The truck made a lot of noise. sounded like a catalytic converter. The inside was filled with a clear lubricant. I didnt know it until i fell twice. I also had to clean it like five times and still kept slipping. No way to adjust the mirrors from inside the cabin. I wound up slipping down the ramp as well while unloading a washing machine.
MICHAEL D.Great staff
James E.The lady at Discount Mini Storage who helped me was wonderful. She explained to me how everything worked with the rental and was for knowledgeable. I appreciate her kindness! She deserves five stars, for her customer service.
Markishia A.Buen servicio
LUIS B.They are awesome!!
ROBERT S.Everyone is awesome there!
ROBERT S.Look at the tires, drove 2 hrs and had to have tire replaced because it was unsafe
GREG K.The cleaner should be more thorough on car maintenance. Personal belongings and open ranch in the dashboard. Open bags of used things in the trunk of the cargo van. Receptionist and all around customer service was great. Cargo van drove great and got the job done exceptionally well. Cleaner just need to do a better job!
Keith C.I usually have a great experience with my rentals from this location. My last rental was on Tuesday, January 4. During the day the van was fine, but as soon as the sun set around 6 PM havoc broke loose. The van is infested with roaches. I was driving and something was crawling on me, I turned on the light and to my surprise roaches were everywhere. Big ones small ones everywhere. I was horrified, this was The worst rental experience I've ever had. I rent from this company very often and I remember a few months ago they had to bomb the van because of roaches. They never rented the van to me until now. I should've known when I got in the vehicle because it had a weird odor. All I had was Lysol spray with me so I started spraying the roaches with the Lysol spray. I got out of the vehicle and when I came back the roaches were back again. I fear that all of my belongings are now infested with roaches. This van should be removed from the option to rent. It's disgusting, and I could have wrecked! Uhaul needs to remove this van!
BRANDI F.I think that U-Haul is a great truck rental company in the state of Florida, and I would refer my friends and family to U-Haul. The staff at the Firestone location is very knowledgeable polite and an asset to your company at discount storage / U-Haul. Happy New Year and I'm looking forward to using you all this year and the years to come.
VERONICA H.Nothing. Amazing customer service
BRITNEY H.Everything was excellent no issues what so ever thank you Uhaul for making life a little easier
Tara R.Best Uhaul Site I ever used. Will always rent from this location.
DENISE G.N/C
Marie H.Wonderful service here. I ended up not using the cart and they were able to refund me the amount. They were such kind people and I loved the Halloween decorations!
CHARLOTTE B.the move went smoothly thanks to you guys!!
TANIA S.Drop off location was welcoming and provided bottles of water and a comfy seating area.
James S.Only a drop off. Check in of the vehicle was accurate and prompt.
Robert M.Love the upgraded trucks, the rear view mirror works wonders. But PLEASE get the roaches out of them! That was absolutely disgusting!!!!!!!! And one of them ended up in my brand new items I was using the truck to move with. But in all honesty they need to be fumed or have someone spray raid, do something!
CURTIS BERNARD E.Everyone is great
ROBERT S.The customer service was excellent over the phone making my reservation to when I dropped off the keys.
YASMEEN H.None, everything was good
David G.Everything about our experience was excellent and all were extremely professional
THERESA D.ABSOLUTELY THE PLACE TO GO. NO ISSUES AT ALL
BIANCA H.I returned truck at he correct fuel level but still got charged for 4 gallons of fuel. Be sure to take a photo of the fuel gauge when you drop off your truck..
JASON P.they told me I could return the uhaul after hours if need be, so I did just that, and was charged an extra day. I will never use uhaul again.
BONNIE F.You have gave great service.
ROCKIE F.Picking up vechile was horrible.
Susan C. B.We had to go to 3 locations to get the truck. Appointment at 1:45 got a truck at 6. Ordered an appliance dolly. Nobody had one went to 2 locations. Worst experience ever
Deborah R.Awesome experience very easy.
JENNIFER H.N/C
Elfredia C.Nothing at all. Great customer service. Super sweet and very helpful.
Rebecca T.The manager went far and above to accommodate me. This was my first experience in using U-Haul and I was a bit apprehensive on how it all worked. She took the time and walked me through everything. Highly recommend this company. Everything went incredibly smoothly.
Laureen B.All is ok
gustavo D.I reserved a 10ft Uhaul at another location, and was only told the day before that no locations near me had a 10 ft truck, but I instead would be upgraded to a 15ft. 1) a larger truck with a bigger tank/more gas is not an upgrade, but an inconvenience 2)why was I able to reserve a 10 ft truck from a specific location only to be told they wouldn't have it? I also bought boxes from one location and the location I had to pick the truck up at didn't have the boxes for me, so I had to go back to the original location. Additionally, didn't know that the 15ft didn't come with a lock, and got home before realizing I didn't have a lock. Went back to the location where I had to pick up the truck to buy a lock, only to be told that they didn't sell locks for the truck and I had to go back to a UHAUL location. If you're keeping track, that's 2 times I had to go back to the original reserved location to pick up something. Huge inconvenience and the woman in the back room was very rude. Not customer friendly at all when the woman in the front wanted to help. This experience sucked, and will do everything I can to not rent from UHAUL.
Raven J.There was a mixup with where we wanted to pick up the truck but they fixed it
Maurice W.This is the place we ended up getting the truck from but for two days you all messed up by not having my truck available at the location we were supposed to go to we went there and they were close supposed times we spent countless hours on the phone, trying to find someone to answer the phone at the location we were supposed to be at we had a timeline of ended up missing the timeline to get our stuff out because it took so long to get the truck this location and this rental was the one that helped us the one on Lane Avenue is the one who never answered us and we even had someone call and verify it. And I did check on my reservation twice to make sure it was available we got there and we're not able to get the truck, So because I couldn't get the truck in the morning we had to do everything differently which caused us to use more mileage and do things in a different order than I wanted to there for costing us more money. The truck should have been available the day before at the Lane Avenue store.
Lori V.$114 plus a 34 dollar hold went to a 159 charge 4 less than 24 hours unbelievable
CARMEN R.The place they wanted me to drop equipment off was not aware of it coming and was very frustrating dealing with them when I was trying to drop off where they asked when other places was closer to me.
Henry L.I Love this place! Neat & clean environment and great customer service!
Kelli P.The employee at this location was very informative and provided excellent service. Thank you so very much for the awesome experience provided.
Jack P.My only issue was when I was filling up the gas tank the gas needle stop moving a lil less than 3\4 tank full (which was my mark) and when it start moving again I was at the full tank mark so I end up putting in more gas than what was required. On a brighter note Ms. Joanna Francis was the most polite and professional representative I have ever encounter. Her printer was not functioning properly which delayed her in giving me my cargo van. She gave me one of the most sincere apologized as she tried to fix the issue. Her positive spirit and positive attitude really impress me. Please get her a new printer (lol) Sincerely, Les Castille
Leslie C.The Young lady who help us was very professional, knowledgeable and friendly! The environment was well decorated, very clean and comfortable! They were able to service all of our needs and more! I would definitely return to this location and tell friends as well!
Kelli P.The staff was nice and the environment inside clean. Very understanding, but the inside of the truck walls were dirty and never use any of the equipments, just needed the truck up to 8:30pm and I did returned as it was given to me, gas and mileage checked and reported all.
Jeannette R.Everything was great an excellent service
George W.The staff on the weekend was very helpful and kind.
Derek A.Great return, easy
David B.Excellent service
AUDRIS H.I really don't know.. I didn't see anyone, or talk to anyone
Constance R.N/a
Robert B.Have a few more trucks other than that everything was perfect
Kenneth D.