Customer Reviews for Discount Mini Storage
(U-Haul Neighborhood Dealer)

200 comentarios

5134 Firestone Rd   Jacksonville, FL 32210

(904) 768-3725

Horario de oficina

  • Lunes - Viernes:
    9 a. m. - 1 p. m. / 2 p. m. - 5 p. m.
  • Sábado:
    9 a. m. - 3  p. m.
  • Domingo:
    Cerrado

Servicios en esta ubicación:

Contáctanos

(904) 768-3725

5134 Firestone Rd
Jacksonville, FL 32210

Servicios en esta ubicación:

Horario de oficina

  • Lunes - Viernes:
    9 a. m. - 1 p. m. / 2 p. m. - 5 p. m.
  • Sábado:
    9 a. m. - 3  p. m.
  • Domingo:
    Cerrado
No hay fotos disponibles

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Wow I am actually sorry that I don't know the lady who helped me because she was amazing. She knew exactly what she was doing and was fast and efficient while also being informative and concise at the same time. Also we brought the truck back like 5 minutes before closing and they were right there to help. I was amazed because many places close early and/or don't want to help right before they leave but they were on it. 11/10 stars

MICHAEL P 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie B 
Clasificación:
5.0

El cliente no dejó un comentario.

THELMA S 
Clasificación:
5.0

The person I dealt with at this location was super nice and professional.

Chandra C 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANKLIN D 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheryl T 
Clasificación:
2.0

Perhaps better training and maintenance. After arriving at our loading location we had to take the truck back because they said we were given the wrong truck. We had ordered a 10' which we were given but when we took it back as requested they said they didnt have any 10' trucks so we were given a 15' which we really didnt want. Once we got on the road with this replacement truck noticed that the ride was much less than smooth on the interstate. When we turned the truck in post inspection revealed a totally bald front tire. Consider ourselves lucky not to have experienced a blowout with this at highway speeds.

Brian A 
Clasificación:
5.0

El cliente no dejó un comentario.

CORDELL M 
Clasificación:
5.0

Lovely staff

TAMEKA J 
Clasificación:
5.0

Check engine light on.

RONALD W 
Clasificación:
5.0

Great service at this location..

Rafael D 
Clasificación:
5.0

I had to go to four locations, even though I had reserved a truck they couldn't find one so kept sending me to a different location, however it worked out in the end.

loyce l 
Clasificación:
5.0

Nothing at all! Excellent customer service!

JENNIFER K 
Clasificación:
4.0

El cliente no dejó un comentario.

JERRY G 
Clasificación:
5.0

N/C

DORNATIOUS B 
Clasificación:
3.0

El cliente no dejó un comentario.

Wesley M 
Clasificación:
4.0

El cliente no dejó un comentario.

Candice S 
Clasificación:
5.0

El cliente no dejó un comentario.

SHEILA P 
Clasificación:
5.0

El cliente no dejó un comentario.

David E 
Clasificación:
5.0

They were so friendly and professional with excellent product knowledge I cannot think of anything they could improve on.

William J 
Clasificación:
5.0

Everything ok

Altoul V 
Clasificación:
5.0

Excellent customer service

Allison F 
Clasificación:
1.0

When I return the U-Haul truck the associate was smoking outside she don’t want to look at mile , gas tank even went I ask her is ok she said, I got the receipt by email whit less than an half a tank went I filled up to have a tank ONLY BECAUSE SHE WAS SMOKING

Mabel G 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeffrey E 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY L 
Clasificación:
5.0

El cliente no dejó un comentario.

Lenora R 
Clasificación:
5.0

Everyone there is always so great

Robert S 
Clasificación:
5.0

The ladies at this locusts simply the best! Mrs Beth was who I worked with and i appreciated their time and help.

De'Borah C 
Clasificación:
4.0

El cliente no dejó un comentario.

Carmen J 
Clasificación:
5.0

El cliente no dejó un comentario.

Myana S 
Clasificación:
5.0

Everything worked out with Mrs Carol and Mrs. Joanne , these ladies are exceptionally the best ! As long as others can compare, I'll definitely continue to work with these ladies at this location!!

De'Borah C 
Clasificación:
5.0

Customer service at this location was exemplary and I'll be back. I'll also be referring others.

Jacqueline B 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S 
Clasificación:
5.0

O cannot say enough about how kind and caring the staff was at this location. They made a stressful situation much, much better. I am grateful.

Michola M 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S 
Clasificación:
5.0

El cliente no dejó un comentario.

Abril P 
Clasificación:
4.0

Becky was professional and helpful with advice.

Thomas D 
Clasificación:
5.0

El cliente no dejó un comentario.

GINO C 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelsi c 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy G 
Clasificación:
4.0

Someone left items in the back of the truck.We had to buy a lock somewhere else.

lyle o 
Clasificación:
5.0

El cliente no dejó un comentario.

barbara t 
Clasificación:
5.0

El cliente no dejó un comentario.

George K 
Clasificación:
5.0

El cliente no dejó un comentario.

Miata S 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia P 
Clasificación:
5.0

The ladies at the location were very nice and diligent. The rental and return processes were easy and fast. Gracias

YOSIAN R 
Clasificación:
5.0

The best service I've experience yet! They're so nice and helpful! Keep it up

darrell g 
Clasificación:
2.0

the vehicle was the worst truck i ever had. the truck started with having the tow locked every time you start. The truck made a lot of noise. sounded like a catalytic converter. The inside was filled with a clear lubricant. I didnt know it until i fell twice. I also had to clean it like five times and still kept slipping. No way to adjust the mirrors from inside the cabin. I wound up slipping down the ramp as well while unloading a washing machine.

MICHAEL D 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES P 
Clasificación:
5.0

Great staff

James E 
Clasificación:
5.0

The lady at Discount Mini Storage who helped me was wonderful. She explained to me how everything worked with the rental and was for knowledgeable. I appreciate her kindness! She deserves five stars, for her customer service.

Markishia A 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmie H 
Clasificación:
5.0

El cliente no dejó un comentario.

MAYA H 
Clasificación:
5.0

El cliente no dejó un comentario.

SERGIO C 
Clasificación:
5.0

Buen servicio

LUIS B 
Clasificación:
5.0

They are awesome!!

ROBERT S 
Clasificación:
5.0

Everyone is awesome there!

ROBERT S 
Clasificación:
5.0

El cliente no dejó un comentario.

bea h 
Clasificación:
1.0

Look at the tires, drove 2 hrs and had to have tire replaced because it was unsafe

GREG K 
Clasificación:
5.0

El cliente no dejó un comentario.

william e 
Clasificación:
5.0

The cleaner should be more thorough on car maintenance. Personal belongings and open ranch in the dashboard. Open bags of used things in the trunk of the cargo van. Receptionist and all around customer service was great. Cargo van drove great and got the job done exceptionally well. Cleaner just need to do a better job!

Keith C 
Clasificación:
3.0

El cliente no dejó un comentario.

Paul P 
Clasificación:
5.0

I usually have a great experience with my rentals from this location. My last rental was on Tuesday, January 4. During the day the van was fine, but as soon as the sun set around 6 PM havoc broke loose. The van is infested with roaches. I was driving and something was crawling on me, I turned on the light and to my surprise roaches were everywhere. Big ones small ones everywhere. I was horrified, this was The worst rental experience I've ever had. I rent from this company very often and I remember a few months ago they had to bomb the van because of roaches. They never rented the van to me until now. I should've known when I got in the vehicle because it had a weird odor. All I had was Lysol spray with me so I started spraying the roaches with the Lysol spray. I got out of the vehicle and when I came back the roaches were back again. I fear that all of my belongings are now infested with roaches. This van should be removed from the option to rent. It's disgusting, and I could have wrecked! Uhaul needs to remove this van!

BRANDI F 
Clasificación:
5.0

I think that U-Haul is a great truck rental company in the state of Florida, and I would refer my friends and family to U-Haul. The staff at the Firestone location is very knowledgeable polite and an asset to your company at discount storage / U-Haul. Happy New Year and I'm looking forward to using you all this year and the years to come.

VERONICA H 
Clasificación:
1.0

El cliente no dejó un comentario.

Glenroy N 
Clasificación:
5.0

Nothing. Amazing customer service

BRITNEY H 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA E 
Clasificación:
5.0

Everything was excellent no issues what so ever thank you Uhaul for making life a little easier

Tara R 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY J 
Clasificación:
5.0

Best Uhaul Site I ever used. Will always rent from this location.

DENISE G 
Clasificación:
5.0

N/C

Marie H 
Clasificación:
5.0

Wonderful service here. I ended up not using the cart and they were able to refund me the amount. They were such kind people and I loved the Halloween decorations!

CHARLOTTE B 
Clasificación:
5.0

El cliente no dejó un comentario.

ARCHIE H 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK G 
Clasificación:
5.0

the move went smoothly thanks to you guys!!

TANIA S 
Clasificación:
5.0

El cliente no dejó un comentario.

Ebony W 
Clasificación:
5.0

Drop off location was welcoming and provided bottles of water and a comfy seating area.

James S 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S 
Clasificación:
5.0

El cliente no dejó un comentario.

NATARSUS M 
Clasificación:
3.0

Only a drop off. Check in of the vehicle was accurate and prompt.

Robert M 
Clasificación:
3.0

Love the upgraded trucks, the rear view mirror works wonders. But PLEASE get the roaches out of them! That was absolutely disgusting!!!!!!!! And one of them ended up in my brand new items I was using the truck to move with. But in all honesty they need to be fumed or have someone spray raid, do something!

CURTIS B 
Clasificación:
5.0

Everyone is great

ROBERT S 
Clasificación:
5.0

The customer service was excellent over the phone making my reservation to when I dropped off the keys.

YASMEEN H 
Clasificación:
5.0

El cliente no dejó un comentario.

Sedricka B 
Clasificación:
4.0

None, everything was good

David G 
Clasificación:
5.0

Everything about our experience was excellent and all were extremely professional

THERESA D 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S 
Clasificación:
5.0

ABSOLUTELY THE PLACE TO GO. NO ISSUES AT ALL

BIANCA H 
Clasificación:
1.0

I returned truck at he correct fuel level but still got charged for 4 gallons of fuel. Be sure to take a photo of the fuel gauge when you drop off your truck..

JASON P 
Clasificación:
1.0

they told me I could return the uhaul after hours if need be, so I did just that, and was charged an extra day. I will never use uhaul again.

BONNIE F 
Clasificación:
5.0

You have gave great service.

ROCKIE F 
Clasificación:
3.0

Picking up vechile was horrible.

Susan C 
Clasificación:
2.0

We had to go to 3 locations to get the truck. Appointment at 1:45 got a truck at 6. Ordered an appliance dolly. Nobody had one went to 2 locations. Worst experience ever

Deborah R 
Clasificación:
5.0

Awesome experience very easy.

JENNIFER H 
Clasificación:
5.0

El cliente no dejó un comentario.

Glen G 
Clasificación:
4.0

El cliente no dejó un comentario.

Deborah P 
Clasificación:
4.0

N/C

Elfredia C 
Clasificación:
5.0

Nothing at all. Great customer service. Super sweet and very helpful.

Rebecca T 
No se han enviado comentarios para esta ubicación.
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