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lakezia h
Customer Reviews for Dirty South Custom Sound and Wheels
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Poor customer service
Mary MWorst place to rent a U-Haul. I’ve always used u-haul services for my moves but I’ll never use this place again. I don’t recommend EVER!!!!
Tequila STaking photo of drivers license is a little difficult.
pamela dNo issues. A great experience overall!
John bVery professional and friendly. Location easy to find. Drop off was quick and easy.
Lionel TWe were to have the truck returned at 10 am and they were not even open. Dropped off. Over all VERY disappointed in UHUAL.
Mary AI had a great experience with the staff. I will recommend them to everyone I know.
Carrie MDrove 340 miles and when I arrived on time, business was locked, and a note on the door saying to call a number. Called it and no one answered. Was sent to another location, no one was there either, went back to the first location and eventually someone showed up. No one came out to help hook up the trailer, I did it myself. Delayed my return over 2 hours and almost missed deadline appointments. NOT HAPPY. The lady was courteous but the delays were NOT acceptable.
Philip RLeave everything just the way it is
pierre iFriendly staff, easy to work with, and no surprises
mark cMake sure that a dolley is available at all times
Ruth HThe truck was hard to start to ignition
Kenny FVery poor customer service at dirty South they had a 10 ‘ truck the store was empty and I waited 30 mins for this vehicle when I kindly told the women at the desk I’m in a hurry he answer was my store business comes first uhaul can wait if you are in a hurry this is the last place to get a uhaul definitely would not recommend to location to even do uhaul services
danny mDoes not have things such as dolly but the website still allows you to add it to the order and they charge you for it even when you don’t get it.
Tammy NPlease make sure the Air-condition works.
ANTHONY WYour mobile check in process was terrible. It was buggy, the employee was slow and illiterate. She made me enter a second contact 3 times and each time she called them and then made me add another one. It took 45 minutes to get through that process alone. It remained on the “uploading” screen for so long that I just took the vehicle. I went to a store, picked up the couch, dropped the couch off at home and returned the vehicle before if finished loading. My entire 2 hour window would have closed had I not just taken the truck while it was still loading. The vehicle had a check engine light was on the vehicle too. Overall, pretty bad experience because of a buggy system. Don’t even include a 2 hour rental period if it take 2 hours to pickup the truck.
Savannah LGreat service! Professionals!
MICHAEL LThe entire system was down. Nobody was there.
david sEvon at custom tires are the best thanks for y’all services
kimberly cKeep it the same.
ANDREW RLess Weed smell.. great customer service
William SFriendly staff, they took care of me in seconds
angel oI had originally reserved a trailer from a business up the road and no one was there when we picked up. We waited almost 30 minutes. Phones were out of service as well. Uhaul CS helped us reserve up the road but was not empathetic to the situation
Joy BWas very kind and helpful.
susan sThe pickup location was great. The only issues I had were finding a one-way motorcycle trailer rental, because I couldn’t find a single available trailer in Fayetteville. This town is home to the largest military base in the US. That’s a problem. There were over 15 trailers but they were only to be used for in-town rentals. Thanks to you guys, I am now an owner of my own motorcycle trailer and will never rent Fromm Uhaul again. If you’re not dependable, I’ll never spend on you again. Your people are great, your policies suck.
Scott HThe staff were rude and unhelpful. They made no effort to answer my questions and acted as if me being there was an inconvenience. The truck smelled like urine.
Ryan Dfriendly service
KENNETH WFriendly staff
VIRGILLO PGreat service, great staff.
Willie LCigarettes in the ashtray.
James AWendy and Dave were amazing and very easy to do business with! They made me feel welcome and didn’t rush through the process! The wife and I thoroughly enjoyed this Uhaul experience. Thanks Dirty South Customs!
CALESIO NStop charging people for 2 days of uhaul when they are only making a 3hr trip
Matthew WCab of truck smelled really bad of cigarette smoke. Upon further inspection the ashtray was full of cigarette butts. We cleaned out the ash tray but smell never left truck. Used air freshener and rode with opened windows and still smelled when we turned it in. Consider no smoking policy
Jim HMake sure that the place customers make reservations have the needed vehicle! My location was changed twice the day I was picking up my truck. first time 15 miles away from original location, which was only 5 miles from me house. The second they were trying to get me to drive 45 minutes out the way. Then finally my third location they had a SMALLER truck. This was all changed in a 2 hour time period. Agents were RUDE as ever. Customer service was a horrible experience,.
Tiffany HBetter customer service.
JOSH LThe gentleman that helped me, was quite professional and quite helpful.
freddy oNothing, I had a great experience.
William RGood & quick customer service.Outside of truck was good, however back of truck had not been cleaned.
lester wGreat customer service I love this place they were more then nice to me
RAYMESHIA LThe service was exceptional!
CYNTHIA GBetter gas mileage on trucks. Burns a quarter tank of fuel in a short distance.
MICHAEL PVery Friendly location. She was helpful, knowledgeable and pleasant to deal with. Her customer service was so good she lead me to want to use the other services offered at this location such as window tint.
Albert HI had to wait until the store owner do a vehicle inspection a personal vehicle first. I quoted a price of $298.00 plus tax $303.00. I was charged an extra $74.00 which is more than I paid for a 20 footer truck in the weeks before.
RONNIE LThis lady did all she could do to help
Eric Treturned my equipment after hours never received a call to let me know that everything was ok
Christine FLadies were really helpful and service was process quickly..Thanks
Elizabeth MLights didn't work on trailer. Had to drive across Fayetteville to get them repaired at a main uhaul store.
GEOFFREY C