Prior to departing with the trailer attached to my truck, I was told by the employee the trailer was secured to my vehicle. As I am unfamiliar with the coupling mechanism for U-Haul trailers. I left with the trailer and traveled approximately 30 minutes away when the trailer became disconnected from my truck, sliding across the roadway. Fortunately no other vehicles were involved. I immediately contacted the rental facility and was instructed on to reconnect the trailer. I did as I was instructed. When I reached my destination, prior to loading the trailer, I checked to make sure the trailer was secure to my truck and again it was not. I immediately went to YouTube and watched an instructional video on how to secure a U-Haul trailer. The instructional video was more helpful than the rental company. I will not be renting from Dino's Den ever again!! The employees are not competent or knowledgeable with U-Haul products.ANDREW C.
Customer Reviews for Dinos Den
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Anton K.
Customer did not leave a comment.Kenneth J.
Thx for making it EASY!Fred C.
Very nice staff!!Jason G.
The staff was very helpful and friendly. They prepared our contract and had us rolling in just a few minutes. Josh and his team are great to work with and we highly recommend this U-Haul location.Mike B.
Professional and polite service. No hidden fees and proximity to refuel when returning was great.Gina A.
I have been to several really good uhaul locations. This one is by far the best. Friendly people who are glad for my business and say so. They came outside with me to connect the trailer, inspected it and my carâ€¦all without my having to ask. At turn in, they came out to disconnectâ€¦.I didn't have to ask for help, they did it. So very pleased with location, plus they have a wide selection of trailers availableâ€¦nice to know. Service was efficient .Kenneth R.
Customer did not leave a comment.Samuel R.
This is a very helpful Uhaul location. Very knowledgeable and full of information to make the moving experience less stressful.Josh A.
Customer did not leave a comment.Donald H.
Keep up the good work!felicia G.
Reserved a 15 ft. In hickory n.c. told by them had to be picked up in wilksburough n.c. which I did had to pay for a 20 ft because they didn't have any 15 ft. At all dolly wasn't there owner had to bring it to me at my house hours later so I also had to wait to load. Terrible experience totally unhappy with that and don't know if I would ever use your truck again honestlytina L.
Customer did not leave a comment.Rogelio T.
Customer did not leave a comment.Jonathan S.
The people were GREAT!lewis A.
Although I had issues with u-haul as a whole, this location was excellent.Matthew C.
Customer did not leave a comment.Wayne C.
Customer did not leave a comment.Theresa T.
Customer did not leave a comment.Dawn I.
Very easy pick up, trailer was clean and everything in working orderPaul B.