Customer Reviews for Diane's Portable Buildings
(U-Haul Neighborhood Dealer)

252 reviews

6500 Hwy 51 South   Brighton, TN 38011
(Located in the BCI Warehouse Complex)

(901) 313-8166

Office Hours

  • Mon-Fri: 9:30 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(901) 313-8166

6500 Hwy 51 South
Brighton, TN 38011
(Located in the BCI Warehouse Complex)

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Larry Owens 
Rating:
5.0

Customer did not leave a comment.

constance ceckley 
Rating:
3.0

Parking area was small. Other than that is was fine.

Michael Rochelle 
Rating:
5.0

Customer did not leave a comment.

Patricia Teamar 
Rating:
5.0

Customer did not leave a comment.

Daniel Jacobs 
Rating:
5.0

Nothing needs to change. Good experience.

Ken Winters 
Rating:
5.0

Customer did not leave a comment.

Robbie Croom 
Rating:
5.0

Customer did not leave a comment.

Brenda Hollis 
Rating:
5.0

Customer did not leave a comment.

joe pucciariello 
Rating:
5.0

Customer did not leave a comment.

Katrena Taylor 
Rating:
5.0

Customer did not leave a comment.

Brian Starr 
Rating:
5.0

Excellent service

RONALD MARTIN 
Rating:
3.0

I feel like I was overcharged because I rented the uhaul an extra day and I don’t believe I drove over 50 miles.

lakeasha Bass 
Rating:
5.0

Great customer service at this location. 5 stars

stephen tanck 
Rating:
5.0

Customer did not leave a comment.

Aubrey Jacobson 
Rating:
5.0

Customer did not leave a comment.

Coleman Langford 
Rating:
5.0

Customer did not leave a comment.

LATOYA POINDEXTER 
Rating:
5.0

All good...

Coleman Langford 
Rating:
5.0

Customer did not leave a comment.

gary king 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Pruett 
Rating:
3.0

The truck I picked up ended up needing a fuel pump and the trailer wasn’t hooked up to power and the wiring harness had to be replaced bc the left blinker and brake light didn’t work. Had to wait over 2 hours to get a new truck and harness fixed at a different location. Was out a total of 5 hours behind schedule to get on road to move out of state.

Brenda Hickman 
Rating:
5.0

Customer did not leave a comment.

Robert Carmichael 
Rating:
5.0

No comment

charles wakefield 
Rating:
5.0

Did not have an issue with drop off. Easy process for drop off

ARTHUR GLOVER 
Rating:
5.0

Quick and clean. Great service.

Joshua Mobley 
Rating:
5.0

Customer did not leave a comment.

JULIE SHELTON 
Rating:
5.0

Customer did not leave a comment.

Pam Brown 
Rating:
5.0

Customer did not leave a comment.

DWAIN NIEPOETTER 
Rating:
5.0

Outstanding, courteous service.

Ernesto Byrd 
Rating:
2.0

The location service on the App kept telling us we were not at the 6500 address, so we were unable to complete the online rental process. We ended having to drive up the street near the old daycare to get the App to verify our location to start the checkout process. Wasted 50 minutes of our time; which was a horrible experience.

Maurice Dyson 
Rating:
5.0

Customer did not leave a comment.

THEODORE BROWN 
Rating:
5.0

There’s damage to the vehicle (missing trim and damaged wiper blades) that was not apparent at time of rental. Return location attempted to charge for damages.

Gene Bastnagel 
Rating:
5.0

Customer did not leave a comment.

Stephen McKee 
Rating:
3.0

Make sure all tires are tightened and aired up and make sure air bags are deployable for customer safety.

Stephen Harrison 
Rating:
5.0

Joe was really helpful, and I had a wonder

William Jurgens 
Rating:
3.0

Customer did not leave a comment.

Joshua Beckwith 
Rating:
1.0

Not overcharge them and extra $99 to drop it off

Michael Ward 
Rating:
5.0

Customer did not leave a comment.

Patrick Lumpkin 
Rating:
5.0

I paid for a utility dolly, but instead there was a small dolly on the truck that said if I used it, it would cost $7.00. I did not use, nor did I get a utility dolly that I paid for.

JAMES GREENE 
Rating:
5.0

Excellent customer service

McGraff Hurst 
Rating:
5.0

Joe is a pleasure to do business with as he goes the extra mile to get you on the move

Barry Farrar 
Rating:
3.0

There were no operable running lights on the trailer. He knew this, told us to just be careful, he said they did work and it must be a blown fuse. Then said have a safe trip and walked away. I did ask if it would be ok and that was his response. They need to update their current location online. They are NOT next to the middle/high schools in Brighton TN. Luckily we were familiar with the area. Other than this is was easy peasy.

Cory fox 
Rating:
3.0

Customer did not leave a comment.

Jennifer Bell 
Rating:
5.0

Customer did not leave a comment.

Timothy Martin 
Rating:
5.0

Customer did not leave a comment.

WILLIAM URBANSKI 
Rating:
5.0

Customer did not leave a comment.

RUSSELL OWENS 
Rating:
5.0

Nothing. They were very enjoyable to work with.

James Davis 
Rating:
5.0

Great customer service!

JUSTIN FREDERICK 
Rating:
5.0

Joe was incredibly helpful when my online registration for a truck was somehow cancelled. He set us up quickly and efficiently. Super great service.

Rebecca Hull 
Rating:
5.0

Great customer service and joe was real friendly

CHAD SHEETS 
Rating:
5.0

Mr. Joe was very Nice Calm and very Professional.

Larry Smith 
Rating:
5.0

Joe was very helpful and accommodating to us. There is nothing to improve. Keep up the great work.

JUDY LAXTON 
Rating:
3.0

Customer did not leave a comment.

Donna McWhorter 
Rating:
5.0

Customer did not leave a comment.

Carol Herron 
Rating:
5.0

Customer did not leave a comment.

Katie Johnson 
Rating:
4.0

The online reservation process is completely misleading. My husband reserved a trailer at the Millington location and they didn’t have it when he arrived. He had to drive 20-30 more minutes in the oppose direction to Brighton. We had movers waiting and it out us back at least an hour. I called to speak with them about this and the manager said that someone was supposed to call him but that the reservation was only a “preference” not a guarantee. I said it’s not at all clear on the website and that’s no way to do business. Even though no one called him, the manager said it wasn’t a failure on u-haul’s part. Absurd.

David Morgan 
Rating:
4.0

Customer did not leave a comment.

PATSY WALKER 
Rating:
5.0

Very nice place. My U-haul was clean and ready to go!!

Melvin Velasquez 
Rating:
5.0

Customer did not leave a comment.

David Kart 
Rating:
5.0

Customer did not leave a comment.

David Dewitt 
Rating:
3.0

When we arrived to pick up the truck the cost was almost double what we had been quoted at another location and the owner could not give a legitimate reason why he was almost $200.00 more expensive. We had to have the uhaul that night so we were unable to back out and find another truck.

TIm Johnson 
Rating:
5.0

Customer did not leave a comment.

Jimmy Yates 
Rating:
5.0

Customer did not leave a comment.

Doug Robbins 
Rating:
5.0

Customer did not leave a comment.

Kevin Potter 
Rating:
5.0

Joe was exceptional and very helpful. He made sure I was securely hooked up and all lights worked before I pulled away. Very friendly and professional.

DONNA MEILI 
Rating:
5.0

A great place to do business

ROGER ROBBINS 
Rating:
2.0

I fell I was charged to.much money I had the uhaul for less then 7 hours and the day before I was supposed to pick it up I received a call tell me the place were I had the appointment set for did not have mine so I had to drive a total of 50 miles out of my was to go pick the rental up pickup time was 7:30am and I returned it by 2:30 pm the same day

Terry Scurlock 
Rating:
5.0

The available locations for my needs were not received

BRANDON LOVELACE 
Rating:
5.0

Customer did not leave a comment.

MARK BAKER 
Rating:
5.0

Customer did not leave a comment.

STEVEN COOPER 
Rating:
4.0

Customer did not leave a comment.

Dale Sanders 
Rating:
4.0

Customer did not leave a comment.

MARK JOHNSON 
Rating:
5.0

Customer did not leave a comment.

THEODORE BROWN 
Rating:
4.0

More lot lighting is needed when returning equipment at night.

JOHNNIE POTTER 
Rating:
5.0

Customer did not leave a comment.

LINDA SCHMITT 
Rating:
5.0

Customer did not leave a comment.

herbert king 
Rating:
5.0

Have trucks ready. Have key available for customer if you say it will be there. Have someone available that can help when needed. Drop off was another issue. I was told I had driven 20,000 miles and could not return the truck in the app as I was told to do. I never saw the moving pads I reserved. The truck was great, customer service was horrible.

Bryan Shigley 
Rating:
5.0

Customer did not leave a comment.

EDDIE BALLARD 
Rating:
5.0

Customer did not leave a comment.

Theodore Brown 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DICARLO 
Rating:
5.0

Customer did not leave a comment.

MICKEY HODGES 
Rating:
3.0

Customer did not leave a comment.

Jaqualia Bunch 
Rating:
5.0

N/A

Gaylon Chamberlain 
Rating:
5.0

Great location in Brighton, easy access to Hwy 51 S. Customer Service is outstanding. I plan on using them again soon. Serious, down home, easy check-in and out. Yep, outstanding customer service.

Larrick Johnson 
Rating:
5.0

Customer did not leave a comment.

Theodore Brown 
Rating:
5.0

Customer did not leave a comment.

deborah laxton 
Rating:
5.0

Customer did not leave a comment.

Johnny Kail 
Rating:
4.0

Customer did not leave a comment.

judy wortham 
Rating:
5.0

Customer did not leave a comment.

MARK KALAGIAS 
Rating:
5.0

No improvements needed. I received more information from this location when I called in 5 minutes as opposed to talking with 2 other locations in a different county over a period of 3 days. Joe was extremely helpful and eager to answer any questions. Will definitely refer this location to others.

Bryan Hazlerig 
Rating:
5.0

Customer did not leave a comment.

Clinton Vinson 
Rating:
5.0

The location was fine but returning the trailer was a BITCH. The website didn’t not show we even rented anything. So we logged on as a non customer and entered the order number. It did bring up something but it still didn’t give us the stuff to take pictures and return it. It was getting dark and we had to leave it without saying it was returned. I worried all night that someone would steel it. We did call customer service but nothing worked. They could not offer any other help. I asked for a supervisor and they put me on hold and 30 minutes later no one came to the phone. I ended up hanging up. The entire situation I was on the phone for 1 1/2 hours and still not resolved. I will NOT ever rent from them again.

James Cannon 
Rating:
5.0

Customer did not leave a comment.

CARL NELSON 
Rating:
4.0

The trailer was missing bolts. I had to purchase almost $14 worth of grade 8 bolts and nuts to repair the trailer while I was hauling my furniture.

RICHARD ROBINSON 
Rating:
5.0

Customer did not leave a comment.

Beaetta Grimm 
Rating:
5.0

Customer did not leave a comment.

Theodore Brown 
Rating:
5.0

Customer did not leave a comment.

Gregory Smith 
Rating:
5.0

Customer did not leave a comment.

Susan Pennington 
Rating:
4.0

We used mobile pick up as we were picking up the truck prior to the opening of the location. There was an interruption in completing the process due to either the app being glitchy or spotty cell service. Online chat assistance and a phone call didn’t help and finally the app “caught up” so we were able to complete the pick up. The delay added about 15 minutes to our pick up time so it was not terrible.

James Cali 
Rating:
4.0

There was no one there to help uds

Brandy conner 
No reviews have been submitted for this location.

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