Servicio al cliente de excelencia. Helped me out in a pinch.
Samuel G
Customer Reviews for DHD Motors Corp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Multiple charges were made to my Credit Card, I spoke with Roman at DHD Motors (he was good to deal with), I provided him with the back-up documentation on September 26/24 and he was going to have the charges corrected. As of this date the overcharges have not been credited therefore I am rating my overall experience as poor.
Glen DTell them in advance if they can't extend their contract whike they have the truck. Have someone compassionate who understand one's situation rather than being rude over the phone (I am talking about rep from scheduling team).
. NThe truck should be filled with gas. Ours was less than a quarter full and we were told to fill up to a quarter
Ryan MIts hard to find this place.No sign. and the computer for service is very slow and theres something wrong to process debit or credit card or pre paid card not accepted .They should let us know us first before We go to that location its really frustrating. The Billing incharged When I was asked clarification was so Rude. This kind of behavior was so damage the reputation to the company.I dont want to recommend any of my friends.
Lyn AThe staff were extremely helpful and wait time was very minimal.
Tariq ADid not have the equipment I ordered and still charged me for them
Steven SHave more units available
Gary GSignage for the location was a little hard to see driving by, only issue we had. Unit was ready to go at the reserved time, and with the inline check in pickup was very quick. Staff at DND were responsive and helpful.
Micah BHave the equipment ready with a fuel tank of fuel.
Adrian DIf we had one comment to make sure signage is accurate and always in place to make it clear the folks arriving
Jeff PLocation was very responsive and quick to get me out with my truck. Although I had booked a furniture cart, I was asked to go to a different location to get it. The windshield was filthy with 0 washer fluid. Had to get it filled at a different location.
Pascal RThe staff member was nice and efficient, and the location is fine although a little bit difficult to locate as it can not be seen from the street (but the U-Haul sign placards were visible and helpful). As for the truck - not so great. The box of the truck was filthy - full of dirt and dust and an industrial type grease was smudged across the floor. I had to spend 90 minutes at home degreasing and scrubbing out the box before it was suitable to load our furniture. None of the furniture dollies I reserved were available either.
Clifton RHad a mechanical issue with truck on second rental
Maclan DSay the are open Sundays to 7 pm. We got there around 1:30-2:00. No one around, gate locked. Tried phoning the provided number 3 times with no answer. Had to phone U-Haul where we finally parked and locked truck on the street as agreed to and directed by U-Haul Horrible waste of time. Place not clearly marked.
Chris SI was on a tight schedule for my move, and they showed up to open the business 20 minutes late. I took the bus there that day, so that meant I was caught in the rain for 20 minutes. The employee on shift that day didn't seem to care at all that he was late. The equipment itself was excellent. The staff was atrocious.
Mike CI rented the truck for my move online, I registered pick up at a location and leave the truck at the same location because it was close to my move (I changed my address to the same neighborhood) and the address chosen online was this: 8114 82 Ave NW, Edmonton, AB T6C 0Y4. The company called me changing my schedule in the morning (delaying my move) and at the end of the day, I had received a message from them, telling me another address very far away to deliver the truck?! Making me spend on mileage is not fair! I sincerely want you to reevaluate my experience with you and return part of my money! Leandra Laytynher
Leandra L