Quick and easy!
Ronald S
Customer Reviews for Detzels Garage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
He was VERY helpful. I REALLY appreciated him waiting the extra few minutes, Due to traffic, to help with everything.
Tammy GOwner was very helpful
TODD MIt’s perfect place and very easy for found and perfect place for left the truck .
Imilcy JWonderful experience. Easy, convenient, helpful staff.
Elizabeth BAl went well
Thomas MGreat Location. Great staf
Oleksandr MThe service from the location was excellent. The self service app was not very useful. I hope Uhaul improves the self-service functionality as reality did not work as well as the concept of self-service.
Scott KImpressed with efficient and responsiveness of you service
steve sKeep up the good work!
David MEasy drop-off. Helpful people!
Kevin GNothing.
Jacob SDave does a great job there
Jamie MGreat for a local job. Great service, location, and price. The truck did have the check engine light on during the rental, but I drove less than 15 miles in total.
Peter BExcellent Experience
Carmen SThere were no staff at the location at drop off. There was a sign on the door that said gone fishing. Wasn't really helpful. However the self return drop off procedure is very easy so not a problem.
Kenneth GI am always use this location because the owner is the one person customers deal with and he is great to work with and easy in and out…I would recommend Detzels Garage to anyone.
David LWonderful
Margaret SThe agent was efficient, professional and very helpful. Location was convenient for me, since I live in Osprey, and they had the trailer I needed as well as the furniture pads. I was also thrilled to get one of the brand-new 5x8 trailers with the double doors (instead of lift gate) and the new, much easier-to-use tongue. Overall, a very good rental experience! Well done!
James TGood experience. Fast checkout. Everything in order. Move is done, so thank you!
Michael FLot too small to drop off the 26-foot truck after hours.
Thomas DDave couldn't be any more accommodating - This will be my go-to location. 10/10!!
Dermot GDetails always delivers with extraordinary customer service and prompt attention to our needs! Why go anywhere else but Detzels for UHaul needs?
Jake EDave is real friendly and helpful. It was a pleasure doing business at his location.
Matthew NFriendly and fast
Karl RDrop off was very easy.
Rona SDave was very helpful and pleasant to work with. I would highly recommend him.
LISA TThis UHaul location is a real pleasure to do business with! Thank you Dave, we appreciate all you do.
BEVERLY FOwner was professional and cordial. All paperwork and vehicle prep completed ahead of my appointment and ready when I arrived. Well done!
Jennifer WCruise control is the only recommendation I have for the entire process. Need it
Daniel KThe pick up location and equipment were good. The checkout and in process online is challenging and that’s a U-Haul corporate issue. It took an hour to checkout the van!!!! On the app on the mobile device should be easy.
Jeanette BDave is very friendly professional and easy to work with!! Easy rentals!! Thank you !
Nicholas cGreat location, easy access to main highway. Great service.
Collin PEasy in, easy out. Nice people run this facility and the one down the road.
Brandon SNothing
Susan DIt wasn't excellent experience. The team was great.
Dave TI recommend this location, he’s great to work with and equipment was excellent
David LAlways friendly pleasure to work with
Andrzej WDave was excellent!!! Awesome customer service and great location.
Kevin DThe app did not work when I returned the truck. I took a picture of the gas and odometer. Then it takes me to a blank screen...also tried it when I got home to make sure it was not a connection problem. It's the app.
Anthony kWhen I booked the rental the contract said to drop off in Sarasota. I never received a notice to drop off elsewhere. When I got to Sarasota the manager could not have been more rude or unfriendly. She told me that I was at the wrong location and needed to drop off in Venice. She finally gave an address which was obviously wrong, since the truck needed to be returned to Osprey, NOT Venice. When I finally got to the return location, the gentleman cold not have been nicer or more accommodating . However, because of the rude lady in Sarasota, I was advised that I had exceeded my mileage allotment and would be charged an additional fee. Next time I will use Penske !!!!!
Alan FAttentive and friendly service.
Ronald AEasy pick up and return. Equipment was functional and right for my job.
Richard WAttendant was outside with scanner , disconnected and closed my rental out within a couple of minutes. Dropping there during business hours could not have been easier.
Daniel NAfter my Home Depot U Haul reservation made a week in advance for 2 days usage was cancelled without giving reason the night before I was due to pick up at 6:30 AM, I was blessed finding Denzels Garage. Owner was so understanding and helpful. I will not go anywhere else now as I still need to rent a U Haul several times more with this move. Efficient, courteous and so helpful earns the highest praise.
Barbara HAll I did was drop the trailer off … Was in and out in 5 minutes
Joseph CI cant rate the drop off as I did a night drop. that was fine.
John VBetter Maintenace on the Truck......
ROBERT K