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ronald s
Customer Reviews for Detail By Shone
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It's a very easy and quick process
larry dThe drop off was easy and quick. The personnel are very helpful and courteous
larry dDo not do anything
Louis RMy initial paperwork was set for the Columbus location as initially agreed upon at Detail By Shone location. The app for some reason had set me to drop at a whole different town 15 miles away. Shone got it fixed up. Thanks Shone.
Joseph RPickup was easy and convenient. Service was exceptional. Clean truck and easy drop. I would definitely recommend Shone's.
Misti HShone is the easiest person to work with. He is very attentive to the customers needs. The pick up and drop off were less than 5 minutes which was great since I'm a super busy person. I'd definitely rent from him.
Justina RShone was great. Made it easy
David LThe latch on the door of the trailer was horrible. The spring on the roll up door was too tight making the door fly open with you unlatched it before you could get it in the stored position make the latch then get caught up between the trailer wall making it almost impossible to get it unstuck to pull door back down. The lock on the latch also failed on my way back and the door flew open going down the highway. I have rented a lot Of trailers from U-Haul and this trailer was awful to deal with. It didn’t tow very well either. Was squirrelly on the road more than others. Not sure why. None of my complaints are against the dealer himself but the equipment needs so maintenance.
Jodie BNo recommendations at this time. Thank you.
Alvin TColumbus team was professional and very helpful. 5 Stars.
John DLocation information not helpful
John DVery helpful.
Louis NThe owner of this franchise helped me out in an emergency. He went above and beyond expectations!
Judtith HEverything was great
ROB PI think this was our fourth time using this location. The location isn't pretty, but the equipment is always there and the most important part is that the folks that work there are always great and the service has always been top notch. I will continue to use this location because the folks and service are so great.
Stephen MNothing. Details by Shone was very accommodating to my moving needs.
Paul JShone is so easy to work with
Jon GBe more clear. About the location.
Bob PThe inside of the truck was not clean
Edward CThe local manager worked with us, explained all details and keeps the vehicles in good condition. We will definitely rent from this location again.
Nancy LThese guys did a really great job. They were super friendly super helpful. They had my equipment ready easy to pick up easy to drop off would definitely use them again and probably will soon.
Kerri RTow Dolly likely had some damage that I was not aware of upon initial inspection/pickup (as I didn't know what to look for.) It later had a tire blowout, and required replacement mid-trip. The truck was fine, apart from having to drive from Austin to Columbus to get it, and back, which is no fault of the location's. It is obvious that the U-Haul business is a side gig for this location; I recommend cleaning up the premises to a higher level of presentation. I get that it's a small town detailing place, but still.
Nickolaus DWas charged $30 for insurance that I did not elect
Mark BVery small and didn’t have much equipment but had what I needed and the people very friendly
james bAll good
Howard FThe guy checked me in 7 hours after I left therefore charging me for an additional day of rental that I did not use. Crook!
Dennis WThe folks at this location are always friendly and efficient. I wouldn't change a thing.
Stephen MThis location is great! Everyone was very friendly and very helpful.
Stephen MThis place is fantastic! Super personnel! Highly recommend this dealer.
CARL RNothing - the experience was smooth and fast
Terry PThe place we picked the UHaul up was average. The personnel was very friendly and it was a fast transaction. However, I had recently reserved a 6 x 12 enclosed trailer in Victoria, TX where I preside and when I called to verify my rental, the worker informed me that the trailer was ready to go and available for pick up, but when we got there, they had downgraded me to a 5 x 8 without informing me. I drove all the way there for them to just cancel my order because that trailer would not be big enough for what I needed. No one from the location ever notified me that a 6 x 12 was unavailable. Therefore, I had to drive an hour out to pick one up last minute. Not pleased.
Colby NDetail by Shone was on point. When I arrived my rental was at the front of business, clean and ready to go. I was in and out within 5 minutes.
Mae FNothing. Very helpful staff.
DAVID HVery friendly and helpful
Stuart HVery professional and friendly service. Thank you.
william dShone went above and beyond the call of duty by getting us the larger size truck we discovered we needed. He operates a very professionally run business! We appreciate his help, care and attention so very much.
Donna ZExcellent customer service with best possible moving solutions provided
Thomas ARun down ex has station, came I guess after hours, front door was unlocked but no one there. No drop box, had to call customer service on what to do with key. You need a new location for this one.
roger s