Customer Reviews for Desert Automotive
(U-Haul Neighborhood Dealer)

323 reviews

16281 Yucca St   Hesperia, CA 92345
(on Yucca St north of Main and west of 3rd st)

(760) 948-5440

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(760) 948-5440

16281 Yucca St
Hesperia, CA 92345
(on Yucca St north of Main and west of 3rd st)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Angel Menjivar 
Rating:
5.0

Employee was friendly and helpful

Erika Quinonez 
Rating:
3.0

Customer did not leave a comment.

Moises Rivera 
Rating:
5.0

Customer did not leave a comment.

JEsus ramirez 
Rating:
5.0

Totally Satisfied 100%!!

Robert Leach 
Rating:
5.0

Excellent Customer Service all staff were friendly and Courteous and Thourough

APRIL GILBERT 
Rating:
5.0

Customer did not leave a comment.

NOEL MACIAS 
Rating:
3.0

Customer did not leave a comment.

Marianne STEADMAN 
Rating:
5.0

Customer did not leave a comment.

CARLOS BARAJAS 
Rating:
5.0

Customer did not leave a comment.

Giovanni Lovato 
Rating:
4.0

Thank you for making our move easier. An appliance dolly would have made my experience perfect. No location had one, i had to buy one.

Lee Rapaport 
Rating:
5.0

The rental was a breeze, the equipment was very clean and staff was completely on point!

Randy Farrell 
Rating:
3.0

Customer did not leave a comment.

Jesus Vasquez 
Rating:
1.0

Tried checking in the uhaul & the guy behind the counter said he would have a guy check it in when he came back from lunch so I did it my self & he got rude with me.

crissie wells 
Rating:
5.0

Customer did not leave a comment.

BILL COLLIER 
Rating:
5.0

Customer did not leave a comment.

Priscilla Moran 
Rating:
2.0

Customer did not leave a comment.

Jong Wook Ko 
Rating:
4.0

I think every was handled very good

Clarence Carver 
Rating:
2.0

Customer did not leave a comment.

Alexandro Correa 
Rating:
5.0

it was all good

Julia Pena 
Rating:
3.0

It was easy to connect to the trailer. There was plenty of room to maneuver.

CYNTHIA NABORS 
Rating:
3.0

Customer did not leave a comment.

Adam Ybarra 
Rating:
1.0

Person in the help desk asked to see my paper contract after seeing it he tells me to detach the trailer across the street on dirt providing me with no documentation acknowledging receipt of trailer. After I detached the trailer I went back in to ask for a card and his name for proof of drop off and he hesitated to give me his name. After a while he said his name was Mark not sure if it is or isn’t. I took a video of both locations as proof.

Juan Carlos Ochoa 
Rating:
5.0

Customer did not leave a comment.

Daniel McDougall 
Rating:
4.0

I opted not to take insurance per my online reservation because I was driving only 15 miles. I was never asked about this in the store and was charged for insurance.

Douglas Cary 
Rating:
5.0

Customer did not leave a comment.

Crystal Silva 
Rating:
5.0

Nothing good job

Jaime Frias 
Rating:
5.0

Customer did not leave a comment.

Socorro Castro 
Rating:
5.0

Customer did not leave a comment.

Summer Lute 
Rating:
5.0

Customer did not leave a comment.

James Santana 
Rating:
5.0

Customer did not leave a comment.

ROBERT ROORK 
Rating:
1.0

Better customer service

Raymond Saldana 
Rating:
5.0

Owner was great! Very nice guy!

Jeffrey Dean 
Rating:
1.0

The old man is rude and not helpful.

Yulisa Valenzuela 
Rating:
1.0

Better communication and customer service

Yanci Aguilera 
Rating:
2.0

Customer did not leave a comment.

Brittaney Garber 
Rating:
5.0

Customer did not leave a comment.

Donivan Andrews 
Rating:
5.0

Like 100 % Thanks

Rick Pizzorno 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ANDREWS 
Rating:
5.0

Customer did not leave a comment.

Christopher Borchert 
Rating:
1.0

Those men are not nice at all, they look at you like you should know what to do. There’s people that have never rented a truck before. Also they do not have customer service whatsoever they are rude. I do not recommend anyone to go here.

Cynthia Hernandez 
Rating:
4.0

It was easy to Rent. Friendly service from Josh. Great customer service

Shareece Jones 
Rating:
5.0

Customer did not leave a comment.

David Leon 
Rating:
4.0

Customer did not leave a comment.

Barbara Bueno 
Rating:
4.0

Customer did not leave a comment.

ISAIAH RENTERIA 
Rating:
1.0

Horrible customer service, they gave us a dirty truck with beer can inside it and a lot of trash on the floor.

ROSARIO GUDINO 
Rating:
5.0

Bryan at Desert Automotive went above and beyond to help me get a moving truck. Highly recommended

ANDREW WARREN 
Rating:
4.0

yes

MICHAEL VOLZ 
Rating:
3.0

The people working there had no idea what they were doing

Madison Degraff 
Rating:
2.0

Worker was rude , received an email for gas when I had filled up tank previous to drop off . I took pictures of mileage and gas tank .

Michelle Dehoyos 
Rating:
1.0

Reserved vehicle at storage zone in victorville. When I arrived there was no vehicle for me. I was told since we don't have a vehicle for you there will be a refund of $50 due to the vehicle guarantee policy. I called tge number given an was told I won't get the refund and then hung up. Once I arrived to pick up the vehicle that was 20 from the original location I had to resubmit all information over which took 20 minute to get approved once approved I was given the wrong lock combination. All while having mover waiting for me getting paid for doing nothing because I had a 1 1/2 hour delay to uhaul

Israel Martinez 
Rating:
5.0

Customer did not leave a comment.

LARRY JENKINS 
Rating:
5.0

I was happy they had a truck available for me, after my reservation was not fulfilled.

Jason Stone 
Rating:
5.0

The lock was hard to open. I had to call uhaul to get the correct password. The one on the mobile app was incorrect.

Reina Woods 
Rating:
5.0

Customer did not leave a comment.

Xavier Houston 
Rating:
4.0

Customer did not leave a comment.

Angela Alonzo 
Rating:
3.0

easy to get to from main st. dropped off after hours at night, could not get very good pics due to poor lighting for drop off confirmation after hours

SUSAN ZALESKI 
Rating:
4.0

I had good trip came back no problems paul coulston

PAUL COULSTON 
Rating:
5.0

Where do I begin.... I tried to make a reservation online and was unable to. So I made a phone call and placed a reservation. Was set to pick up a 20 foot truck and shortly after I was notified to pick up the truck from a different location. Couple of days later I was notified to pickup the truck from a different location. I confirmed the reservation and went to the address I was given. Which ended up being a post office. I called customer service and the woman insisted I look inside the post office for a uhaul..... anyways, she gave me the name and phone number to the business where my truck is at. The name of the business was different. But I ended up finding my reserved 20 foot truck. The woman behind the counter lied to my face and actually rented out my reserved truck to a different gentleman and insisted it was his reservation. Called customer service again and had to go back to the original pickup destination for an even bigger truck. Although I received a smal discount. The truck was rickety and bouncy and shook my belongings and broke items.... so now I have to drop it off... okay, so I call customer service and they give me the address to the place I’m supposed to deliver the truck to.... it was a parking lot. An empty parking lot. I call the place I picked the truck up and the man was able to set me up with an actual place of business. Nonetheless, UHAUL customer service is beyond bogus and made my life extremely difficult. The only big help was the location off of yucca in Hesperia. The trucks suck. The service sucks. All of the “neighborhood dealers” don’t even exist and the address and phone numbers are wrong. Nobody seems to give a beaver dam. I wasted time and gas and overall my patience. Why is it so difficult...?

MICHAEL CARPENTER 
Rating:
1.0

This review is based on the place I picked up the truck from and not Desert Automotive. My reservation was split, why don't I see a review on the place I picked up the truck from? That was the place that really sucked. Desert Automotive, where I picked up the trailer, was fine. The truck was located at a mini mart in San Bernadino and it was my worst uhaul experience EVER. The guy spoke lousy English and I could hardly understand him. Even after checking in the night before, and paying for the truck and trailer, he tried to charge me again. The windshield of the truck was completely caked with bugs, the console of the truck was covered in sticky stuff, like someone had spilled a soda all over it. The cover of the seatbelt latch was missing and there was garbage on the floor in the cab of the truck and in the back of the truck. After I got there to pick the truck up, he kept pushing me aside to help other customers who came in for cigarettes and other items. I checked in the night before and that was a waste of energy because I spent about 45 minutes trying to get the truck. My opinion, MINI MARTS SHOULD NOT BE A PLACE TO GET A UHAUL TRUCK OR ANY OTHER EQUIPMENT!!!! As a uhaul customer, I was not a priority to the mini mart guy. If I ever use uhaul again, I will make sure that the equipment I get is not at a mini mart. I will use Budget instead.

Douglas Stilwill 
Rating:
5.0

Customer did not leave a comment.

Caroline Martinez 
Rating:
1.0

Customer did not leave a comment.

Larry Rallonza 
Rating:
1.0

Vehicle was dirty two front tires were capped and bald on the inside passionate door will not open it was not a pleasant ride for 9 hours only thing that I'm pleased about they refunded me my money this vehicle was never taken care of

Isao Iwanaga 
Rating:
1.0

I ordered a dolly and when I went to get the truck it didn’t have a dolly in it and they charged me, I call a representative since the location was closed and she had me to to another location to pick up a dolly and they also charged me, I asked the representative is I can get a credit since I had to go all the way to Ontario from Hesperia and she said she couldn’t do anything. I was already on a tight schedule so this was a big inconvenience

Tamara Chandler 
Rating:
5.0

Customer did not leave a comment.

Denise Gibson 
Rating:
5.0

On pick up I was in and out in no time. Very friendly and helpful was the rep. If I need uhaul in the future I will go out of my way to rent from this location again.

Jerry Sumerlin 
Rating:
5.0

Everything was excellent!

Dustin Burton 
Rating:
5.0

Customer did not leave a comment.

Michael Frederick 
Rating:
5.0

Customer did not leave a comment.

Farrah Douge 
Rating:
5.0

Customer did not leave a comment.

Bryan May 
Rating:
5.0

A friendly and easy experience Clay went out of his way to help and explain everything well Will always use this location

Thomas Blessing 
Rating:
3.0

not friendly

Andrew Wynne 
Rating:
5.0

great job thanks guys

Eric Ninemire 
Rating:
1.0

Not to send customers to places that are not open.

Jeff mckuen 
Rating:
4.0

Customer did not leave a comment.

raymond gomez 
Rating:
5.0

Customer did not leave a comment.

Guy Burnett 
Rating:
5.0

Excellent Service.

Ernest Ramirez 
Rating:
5.0

Nothing. My experience was wonderful. Thank you Marty.

GLORIA OGDEN 
Rating:
5.0

Customer did not leave a comment.

Khosro Gholamzadehkhoee 
Rating:
5.0

Customer did not leave a comment.

Jessica Vera 
Rating:
1.0

Very disorganized uhaul staff at this location. I have rented many uhauls for moving, 5x in 5 years, and this was my worst experience. They were unable to print all of my paperwork. It took over an hour to enter information into the system. Marty could use more training on the computer program. They did not have the dolley I ordered at this location. I was extremely disappointed in this location. The trailer, however, was great for moving and easy to maneuver. I will not be recommending this location or using it for future rentals.

Tracielea Nelson 
Rating:
5.0

Very friendly and helpful.

Susan Thompson 
Rating:
2.0

Customer did not leave a comment.

Melinda Acosta 
Rating:
5.0

Customer did not leave a comment.

dale hughbanks 
Rating:
1.0

Not over charge your customers, I'm so glad i reviewed this. I hope I get my refund because the infor on here is not correct.

marissa Macias 
Rating:
3.0

Customer did not leave a comment.

Gildardo Rodriguez 
Rating:
1.0

I got my the 26" uhaul for Fri 03/29/2019 until 04/01/2019 I asked the guy on the phone if we could rent it Friday but pick it up sat morning and he said it was fine however when i woke up that morning he called me to ask if i had returned it I Informed him that I had not picked it up yet he stated you have it from friday until 4am Sat I hen informed him that wasn't correct he then stated that it wasn't his fault and that i need to bring back the key mean while my who family was getting ready to start moving being super stressed with the move already I was crying on the phone and this man had not a care in the world he just came saying bring back my truck also good luck getting it if you refuse I was shocked by his lack of caring I could have lived with the fact that someone messed up it happens let me help you find a uhaul but no he didn't care I will NEVER GO BACK THERE EVER! thinking about it again makes me feel like crying.

desiree richardson 
Rating:
2.0

Rude person at the front

Maira Villanueva 
Rating:
5.0

Allow 6x12 trailers to go one way

Donald Huey 
Rating:
1.0

Dolly was not locked in place, so no I’ll prob have to pay. The furniture covers were all over the floor. Gas had less that what it was supposed to. And when I called about returning my truck, I said I was going to do the online return the guy told me it didn’t exist and hung up on me. I called again and he mocked me telling me that he thought I had it all figured out. Terrible.

Edward Castillo 
Rating:
5.0

Everything was very precessional and everyone was nice

MARIA GARCIA 
Rating:
5.0

Customer did not leave a comment.

MARANNE LUTTON 
Rating:
5.0

Friendly, quick, knowledgeable

Kimberly Mccormick 
Rating:
5.0

Customer did not leave a comment.

Blanca Moreno 
Rating:
5.0

Customer did not leave a comment.

Jose Lopez 
Rating:
5.0

Customer did not leave a comment.

Paulla Hughes 
Rating:
5.0

Extremely helpful during a very stressful time. Can't thank you enough for the patience and GREAT customer service!

thomas raya 
Rating:
5.0

Customer did not leave a comment.

Darren Smith 
Rating:
5.0

Customer did not leave a comment.

Enriue Llanos 
Rating:
5.0

Customer did not leave a comment.

Edward Rodarte 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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