Customer Reviews for Des Plaines Mobil
(U-Haul Neighborhood Dealer)

81 reviews

2000 S Mannheim Rd   Des Plaines, IL 60018

(224) 220-0493

Office Hours

  • Mon: 6:30 am–9 pm
  • Tue-Sun: 6:30 am–9:30 pm

Services at this Location:

Contact Us

(224) 220-0493

2000 S Mannheim Rd
Des Plaines, IL 60018

Services at this Location:

Office Hours

  • Mon: 6:30 am–9 pm
  • Tue-Sun: 6:30 am–9:30 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Paul Kenost 
Rating:
5.0

Nice there are many locations to rent and return trucks.

BERNARD WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Corvan Wriddley 
Rating:
2.0

Customer did not leave a comment.

JASMIN SALDANA 
Rating:
5.0

Customer did not leave a comment.

ALVARO VELA 
Rating:
3.0

Tires should be replaced

David Vance 
Rating:
4.0

Make sure supplies are at location instead of sending me to one of your offices to pick up ordered moving pads , which I declined so hopefully they’ll reimburse me charges !!

Brett Rodgers 
Rating:
5.0

Thanks

Dorel Buliga 
Rating:
4.0

Have some additional items on sale to help customers.

Christopher Fleming 
Rating:
5.0

Very nice and helpful guys at this location - setup was a breeze and easy in and out.

Justin Cherry 
Rating:
5.0

Customer did not leave a comment.

anastasia froning 
Rating:
5.0

Customer did not leave a comment.

Tesfay Mesfin 
Rating:
4.0

Could not adjust mirrors on truck as they were too tight. Location a 24 hour gas station gave me great flexibility for pick up/drop off.

Randall Adams 
Rating:
5.0

Customer did not leave a comment.

Roslyn Cook 
Rating:
5.0

Customer did not leave a comment.

Lawrence Cushion 
Rating:
5.0

They re very good

Tesfay Mesfin 
Rating:
5.0

No comment

Tesfay Mesfin 
Rating:
5.0

No comment

Tesfay Mesfin 
Rating:
5.0

They re great

Tesfay Mesfin 
Rating:
5.0

Customer did not leave a comment.

Barbara WAtson 
Rating:
4.0

Customer did not leave a comment.

Dale Walker 
Rating:
5.0

Customer did not leave a comment.

Tesfay Mesfin 
Rating:
5.0

Customer did not leave a comment.

Alissa Ruerup 
Rating:
5.0

No comment

Tesfay Mesfin 
Rating:
5.0

The guy that helped us out was great! He answered all my questions and explained everything very thrilled. Thank you guys so much for everything!

Marisol Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Vitaliy Spesivcev 
Rating:
5.0

No comment

Tesfay Mesfin 
Rating:
5.0

Fix the truck

Tesfay Mesfin 
Rating:
5.0

Customer did not leave a comment.

Lori Noel 
Rating:
3.0

Customer did not leave a comment.

Taylor Jarrad 
Rating:
5.0

Excelente

Kisbel Valencia 
Rating:
5.0

Customer did not leave a comment.

Dastan Bekenov 
Rating:
2.0

Was told to fill the gas to the level i rent but i still got charge for gas after i fill up above the level i rent.

Woote Phrom 
Rating:
5.0

Customer did not leave a comment.

Tesfay Mesfin 
Rating:
5.0

Customer did not leave a comment.

Erica Waagella 
Rating:
5.0

The truck was old (it had hand-cranked windows, manual door locks, etc.) but it was in good condition. I do think the price (79 cents a mile, plus I had to bring it back full of gas) was pretty steep. No other complaints.

miranda prince 
Rating:
5.0

Returning the truck was extremely efficient and fast. Much appreciated.

Christopher Schaecher 
Rating:
5.0

Customer did not leave a comment.

Jessica Ruiz 
Rating:
5.0

On the back I found late of water and I clean up fix the truck

Tesfay Mesfin 
Rating:
5.0

Customer did not leave a comment.

Ricardo Aaron Jr 
Rating:
5.0

No comment

Tesfay Mesfin 
Rating:
3.0

Location was changed last minute, the lady in Indiana was very helpful though. Paid for a half pack of furniture pads and they werent there...had to go ask for some and only received three.

Krystle Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Tesfay Mesfin 
Rating:
5.0

Customer did not leave a comment.

Tesfay Mesfin 
Rating:
5.0

Customer did not leave a comment.

Antonio Prieto 
Rating:
3.0

As this location is a 24-hour gas station, pickup & drop-off was easy. Equipment was just OK. Fairly clean. Engine seemed to rev higher than I thought it should. I've rented more than a few of these and I don't remember them revving this much for this size chassis.

Randall Adams 
Rating:
3.0

Customer did not leave a comment.

Michael Murphy 
Rating:
4.0

Customer did not leave a comment.

DAE NAM 
Rating:
5.0

No comment

Tesfay Mesfin 
Rating:
5.0

No comment

Tesfay Mesfin 
Rating:
1.0

Extremely horrible customer service over phone wasted so much time truck wasn’t available at first location and very poor rude slow response

NADER ANAS 
Rating:
5.0

Customer did not leave a comment.

Tesfay Mesfin 
Rating:
5.0

When I drove the truck staring wobeling

Tesfay Mesfin 
Rating:
5.0

Customer did not leave a comment.

Marcin Kmiecik 
Rating:
5.0

No comment

Tesfay Mesfin 
Rating:
2.0

Keep me Waiting for almost 30 mins to attend me just because Hes by himself in cashier. I came first and he still served them first due to they are gas station.

Mark Remigoso 
Rating:
5.0

Customer did not leave a comment.

Rob Cavallo 
Rating:
2.0

We needed a vehicle and were in a jam. The good part was that they are open 24 hours. But, both vehicle doors did not close properly. The transmission is going out in this vehicle, I could feel that.

Mario Gonzalez 
Rating:
4.0

Very smooth process, and was able to pick up my vehicle early, which helped my trip timing. Recommend call the location before coming in, confirm the reservation is expected, and ask if an early pick-up is possible (location is also a 24-hr gas station). I did have dolly and pads at this location, but was not able to purchase other packing supplies here--I would have had to go to another location, and I didn't have that much time.

James Jenista 
Rating:
5.0

Customer did not leave a comment.

SI PARK 
Rating:
1.0

Customer did not leave a comment.

Leslie Hernandez 
Rating:
3.0

Make the process faster

Matt Weigel 
Rating:
3.0

The 10ft van/truck I rented should be taken out of service. The driver side door does not shut all the way. It's just old in general, but specifically it has an extremely rough suspension, and the box exterior is scratched and torn up on both sides. Pretty shabby product.

Cory Reed 
Rating:
5.0

Customer did not leave a comment.

mary folino 
Rating:
5.0

Good service

Kanaiyalal Limbachiya 
Rating:
5.0

Customer did not leave a comment.

JOSE CABRALES 
Rating:
4.0

Can you please e-mail me the final U-Haul bill for order #25348821 to josh.bach@dobil.com. Thank you.

Joshua Bach 
Rating:
4.0

Customer did not leave a comment.

GABRIEL WIDYNA 
Rating:
5.0

Customer did not leave a comment.

TADESE HAILE 
Rating:
4.0

Make sure the services and products I ordered are in the truck! Dolly, utility cart, and moving sheets were not in the truck so it made my move very difficult

Maheshwar Singh 
Rating:
5.0

Customer did not leave a comment.

TADESE HAILE 
Rating:
4.0

Customer did not leave a comment.

Todd Krater 
Rating:
5.0

Customer did not leave a comment.

Janette Romero 
Rating:
5.0

Mobile pickup is very convenient. You can pick up anytime. No one selling you extra services.

Dariusz Janiczek 
Rating:
5.0

Customer did not leave a comment.

ROBERT GEORGES 
Rating:
3.0

Customer did not leave a comment.

Christopher Macchini 
Rating:
1.0

Yo tengo fotos de como me wntregaron la camioneta de gasolina y como la entregue y me estan cobrando 26dlls de gasolina no me contestan el telefono el mail lq targeta del banco la perdi enbla mudanza como le ago para arreglar ese problema

Guadalupe Ruiz 
Rating:
5.0

Customer did not leave a comment.

BRIAN DEJA 
Rating:
4.0

Good experience

Miguel Lopez 
Rating:
5.0

Customer did not leave a comment.

MASIHUDDIN MOHAMMED 
Rating:
1.0

The location was fine the service was good. The issue is where we had to pick up the truck. Got a call the day before pick up to tell us the truck wasn’t 10 minutes away As originally set up but a hour away. NOT GOOD!

JAY PRIMROSE 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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