Customer Reviews for Des Plaines Ace Hardware
(U-Haul Neighborhood Dealer)

41 reviews

1175 Lee St   Des Plaines, IL 60016

(224) 220-1369

Office Hours

  • Mon-Fri: 7:30 am–8 pm
  • Sat: 7:30 am–5:30 pm
  • Sun: 9 am–4:30 pm

Services at this Location:

Contact Us

(224) 220-1369

1175 Lee St
Des Plaines, IL 60016

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–8 pm
  • Sat: 7:30 am–5:30 pm
  • Sun: 9 am–4:30 pm
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Keith Liston 
Rating:
4.0

Customer did not leave a comment.

luke Chvatal 
Rating:
5.0

I had a great experience with this rental. I had under estimated the time I would need, and was easily able to extend for extra time. I appreciate the whole transaction.

John Kaszynski 
Rating:
5.0

Customer did not leave a comment.

Nick Nicholas 
Rating:
5.0

Staff at the Ace hardware are friendly and efficient - service with a smile.

LAURA KILBURG 
Rating:
5.0

Make sure to hire people who are on time to do their job!!

Michael Cirino 
Rating:
5.0

If the inside area of a truck was more clear will be A+. And I wish no dash lights in a future in a truck. ( like as tire pressure , etc. )other than that very fun and nice experience. Always like to take an U-haul for moving staff! Recommended.

Nazar Zakharchenko 
Rating:
5.0

I cleaned the dash and inside including the vacumed the van. Washed the front window so you can see out of it. Good running van on the road.

john dalin 
Rating:
5.0

Mistakenly charged for optional insurance coverage but was not fault of local facility. Was credited for the overcharge.

David Smith 
Rating:
5.0

Customer did not leave a comment.

Celeste Benton 
Rating:
1.0

I RESERVED a U-haul in my area only to be moved to a U-haul location 15 miles away from where I actually needed to pick up and drop off. The pick up location was changed an hour and a half before I needed to go pick it up and it was an hour drive which I hadn’t planned on making. Why are there reservations for the u-haul trucks if you’re not going to honor that reservation at the location that I chose? I also had to eat the cost of the extra mileage on the truck that I didn’t plan on making.

Kasia Martin 
Rating:
5.0

Customer did not leave a comment.

Harold SWIFT 
Rating:
5.0

Customer did not leave a comment.

Dawn Davis 
Rating:
1.0

I specifically elected against collision insurance and am now being charged for it.

Genevieve Cantore 
Rating:
4.0

Customer did not leave a comment.

Maureen Messer 
Rating:
5.0

Customer did not leave a comment.

GINES MONTOYA 
Rating:
1.0

I was charged for 185 miles even though I only drove 40. I was severely overcharged, the van was covered in ice and snow. When returning the vehicle I put less than 6 dollars in gas in to get back to full.

Jeremy Tomkiewicz 
Rating:
5.0

Customer did not leave a comment.

VICKY FILLOW 
Rating:
5.0

Customer did not leave a comment.

John Dobosz 
Rating:
5.0

The mobile check in did not work (gps location falsely rejected), but the person at the counter was very helpful and took care of everything and everything else was otherwise an easy process

KYLE GRAGE 
Rating:
2.0

The representative was rude and not attentive. Had an initial problem with the truck, seeked help from store, and was told by guy working the counter that he cant help and doesn’t work for uhaul.

OYKU AKAY 
Rating:
5.0

Customer did not leave a comment.

Michael Pawluk 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Okimoto 
Rating:
4.0

Satisfactory

Ibrahim Olakojo 
Rating:
4.0

Customer did not leave a comment.

Timothy Pinner 
Rating:
5.0

Convenient and has a big parking lot.

Katsunori Ishito 
Rating:
1.0

I had a wonderful experience UNTIL dropoff. Ace Hardware employees kept trying to charge me more than I was quoted. Both employees were rude and unprofessional. When I questioned the final amount they kept saying we don't work for Uhaul. They would not investigate why my final bill was nearly $50 over. As for the Uhaul area manager, he didn't even bother to answer his phone. It turned out I was charged for 8 gallons of gas even though the truck was returned .with the correct amount. Do not rent from this location unless you want to spend two hours on the phone with Uhaul to get your money back. By the way, the Ace employee with long hair was especially rude and condescending.. Do yourself a favor and stay away. .

Kelly Gilbert 
Rating:
5.0

Customer did not leave a comment.

Efren Hernandez 
Rating:
5.0

Customer did not leave a comment.

Gilbert Martinez 
Rating:
5.0

Customer did not leave a comment.

Samuel Listopad 
Rating:
5.0

Van was old but very well maintained

Benjamn Haak 
Rating:
5.0

Very easy process in and out.

Lisa Pang 
Rating:
5.0

Customer did not leave a comment.

Julie Perfetti 
Rating:
5.0

Customer did not leave a comment.

Samuel Listopad 
Rating:
4.0

Customer did not leave a comment.

Abraham Lee 
Rating:
5.0

Ace employees were friendly and efficient at pickup and drop off’.

Susan Sirvinskas 
Rating:
5.0

One of the associate at Ace hardware helped. He was great

Ankit Kejriwal 
Rating:
4.0

Customer did not leave a comment.

Edward Mann 
Rating:
5.0

Customer did not leave a comment.

Randall Bull 
Rating:
4.0

Customer did not leave a comment.

BRENT BLANK 
Rating:
5.0

Customer did not leave a comment.

Emily Cayrac 
No reviews have been submitted for this location.

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