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Marilie F.
Customer Reviews for Depanneur Vallieres
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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We reserved a 15' truck for June 4th. I called on June 2nd to confirm the reservation and I was confirmed that the equipment would be there. We arrived at 8 am on June 4th but the truck was not there. When I called U Haul on June 6th, I was transferred at 3 different occasions and as of now, I have not been able to speak to anyone to complain
Guy T.Exceptionally Bad. I booked way ahead (2 months). You had me drive EIGHTY miles to get a truck. I had to rent a car to get there. It took me 6 HOURS extra just to get to the truck, pick it up and then get back to the apartment so I could start to move. Add 6 hours to an 18 hour drive. Disgusting. Plus it cost me $300 in extra gas, a car rental and a taxi. Add to that my time and the need to rebook my movers. The dispatch said she ignored the fact I had booked so early and chose to give the close truck to others. Beyond unbelievable and a contradiction to the commitment made by your employee when I booked with you. I'm very happy to share the story because why would anyone use your services if you do this to them. You made a hard move untenable.
David P.Please, advise your clients when you change the size of the vehicle. I was surprised to be given a 20' truck even if I had reserved a 15'. Also, make sure you don't make any mistakes when entering the pick-up in your system... When I showed up at 8am, the front desk thought I'd come at 10am. Thanks,
Marc-Antoine B.The survey should be available in french.
andre G.Problem with motor. Oil light would go up multiple times and truck would go to a full stop. Maintenance needed on old truck.
Sylvain T.Again, the people at the drop-off location took good care of us. It was a very satisfying experience. I recommend U-Haul for the service. On It was a big day for us, and your people made it easier.
Michel T.Excellent services!
Sergio-Lautaro C.Excelent reception!
Daniel M.très courtois et beaucoup mieux que celui sur la rue du parc qui n'as pas voulu déneiger une remorque que j'avais réserver …..
Yves M.