Customer support is poor. 1). Reservation was made 2 weeks prior. 2 days before scheduled pick-up customer support calls and says the closest pick-up will be in another town an hour away. I say that's not acceptable and the lady actually says I'm free to contact Enterprise or Budget! After going around and around she gives me an additional day and $50. Not even enough to cover gas! On top of that, U-Haul calls later and asks if I would take a 12 ft trailer along because they need to get it down to Tucson. They offer $25! Told them no, they increase to $50 and I agree because I thought it would be good to put garage/backyard stuff in. While picking up the truck the agent and I determine that it pushed my limits and would increase the stress of the trip and deleted the reservation. I am grateful he took the time to help me consider it. It would have been a major pain to haul that behind thing. 2) Day before pick-up I call to verify that furniture pads will be ready. Lady assures me no problem. Get there and the agent says he hasn't seen a furniture pad in months! Have to call another U-Haul store and schedule picking up pads the next day. That puts me another 2 hours behind schedule. Agent there was nice but required payment in cash. Don't know where that $ went. 3) hours into a 1100 mile move with a fully loaded 26 ft truck, the check engine light comes on while we're going through the SW desert! Kept driving hoping we didn't break down. Truck made it but I didn't need that stress. Overall, the local agents I dealt with were friendly and helpful. They provided excellent customer service. The reservation coordinators are very poor.john S.
Customer Reviews for Dennis Wilson Auto
(U-Haul Neighborhood Dealer)
Larned, KS 67550
(Hwy 156/14th St W of Broadway on 156)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- jue.: 8:30 a. m. - 5:30 p. m.
- Vie.: cerrado
- Sáb.: 8:30 a. m. - 12 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Keep it up.ALAN D.
El cliente no dejó un comentario.ROBERT C.
Was informed at this location that we were charged an extra $20 because we didn't call U-haul and inform them we dropped off the trailer Sunday afternoon. I must have missed it on the rental contract, but I know I wasn't told about it at pickup. The gentleman on site was friendly and was nice about informing me about the mistake.Brent R.
I met Dennis as I arrived in town and he was great offering me any help as I got to know the area as I am new in town. He even knew my friends Father from another town. He was great and I will use him as a rersourceCharles Y.
No body inLuis G.
Very nice place! Dennis was a great guy! He explained everything in detail, and helped me hitch the trailer to my vehicle when I picked it up. Great place, highly recommend.Alan L.
The truck was clean but the truck was not the best, as it sounded terrible and we wondered if it would make it to our destination.Sandy C.
El cliente no dejó un comentario.Robert M.
Very nice facility and a very nice man.FRED N.
El cliente no dejó un comentario.Austin D.
El cliente no dejó un comentario.Cheryl G.
You did goodRicardo S.
El cliente no dejó un comentario.Tresha W.
The online process was complicated and I had to cal an agent who did not listen or offer much help nothing was explained well for pick up or drop off.Heidi M.
Dennis was awesome and by far the best u haul experience I ever had and only will go threw his location from now onRobert M.
El cliente no dejó un comentario.Julia B.
Try arranging a closer pick up site.Connie B.
El cliente no dejó un comentario.CHARLES R.
El cliente no dejó un comentario.Kenton G.
All good. Dean was very helpful in helping be sure I knew what I was doing!Tony H.
El cliente no dejó un comentario.chris W.
Dennis was very helpful.James V.
Nothing, as good as you can get !Loius F.
El cliente no dejó un comentario.James V.
El cliente no dejó un comentario.valerie H.
El cliente no dejó un comentario.Jon P.
El cliente no dejó un comentario.Jon B.
Fantastic customer service many people could take lessons.William H.
The owner, Mr. Wilson was helpful and polite. He seems very knowledgeable.Brenda V.
El cliente no dejó un comentario.Ken S.
El cliente no dejó un comentario.Austin A.
El cliente no dejó un comentario.Pamela C.
El cliente no dejó un comentario.Dominic G.
El cliente no dejó un comentario.Dominic G.
El cliente no dejó un comentario.TIMOTHY W.
El cliente no dejó un comentario.James D.
Very clean and professional!!clara O.
El cliente no dejó un comentario.Arlan K.
Dennis was great! However dealing with the U-Haul people over the phone was exhausting. They made several mistakes which put us behind by hours and then wanted to charge us for going over on our time. They also did not have a 15' truck,at no fault of us,gave us a 20' truck and charged us for the 20' price even though it was their fault. We had to call U-Haul SEVERAL times waiting 10-20 minutes on hold each time and on one occasion even being transferred to someone else 3 times!! There is so much more to this story but long story short they messed up our reservation and wanted us to pay for even sending us 30 minutes in the opposite direction of the way we needed to go to get a truck then making us take it back to that same place. Ugh.brian F.
Why does it cost more than 19.95 day as advertised?Garry S.
El cliente no dejó un comentario.Jeff M.
El cliente no dejó un comentario.Byron C.
El cliente no dejó un comentario.Anna M.
Dennis was awesome, friendly and a joy to chat with!Michael H.
El cliente no dejó un comentario.Wendy T.
El cliente no dejó un comentario.KENNETH D.
El cliente no dejó un comentario.Ron N.
El cliente no dejó un comentario.Shari B.
Great experience, would definitely rent from Dennis again.Paul O.
The antique automotive atmosphere is awesome. I wouldn't change a thing.bryan D.
El cliente no dejó un comentario.Tina H.
Charged me way more than was originally agreed uponCassandra K.
Very nice , will use again when appropriate time arises.GARRY B.
Dennis is always helpful and efficient.. Hooked up the trailer and checked lights...Tim E.
El cliente no dejó un comentario.Tharon N.
Dennis was excellent and very friendly.Tyler B.
El cliente no dejó un comentario.Jason W.
Great customer service. Agent was courteous and very helpful in assisting with the right sized equipment for my move. Highly Recommend this location. Absolutely no problems. Equipment was in excellent working order with seamless paperwork upon picking the rental trailer.John M.
El cliente no dejó un comentario.Fredrick W.
El cliente no dejó un comentario.Candace H.
I was very unhappy with the customer service I received. I was over charged! No one could fix it and I would have to call back yet again!!Candace P.
Very polite and friendly.Christina N.
El cliente no dejó un comentario.Karen G.
Dennis was great to work with. If I need a U Haul again, I'm going straight to him.Michael V.
Great customer service!Dee H.
El cliente no dejó un comentario.Adam S.
El cliente no dejó un comentario.Steve T.
I would recommend this company to all. Thank you very much..TONY M.
El cliente no dejó un comentario.Wesley J.
El cliente no dejó un comentario.Laurin W.
U haul is always my first choice when I'm in need of a trailer. Quick and easy in and out in just a few minutes.Judy D.
El cliente no dejó un comentario.leslie C.
Can't say much about the location; I used the 24/7 drop-off and that was very convenient. I did like the layout of the trailer parking; it was easy to pull through and just drop it in line with the others.Michael G.
Quick and easy!Nathan S.
El cliente no dejó un comentario.Marc W.
Keep up the good workDave Z.
El cliente no dejó un comentario.dale B.
El cliente no dejó un comentario.Duane F.
El cliente no dejó un comentario.LEETA D.
It's so nice, it'sright Up the road from where we live. Dennis is great.sherry R.
El cliente no dejó un comentario.dee B.
It took almost a week to find Mr. Wilson. No Dropbox, no sign as to where he was. Left note within the truck and took key to keep it from being stolen. Mr.Wilson was rude on the phone to my mother. I would not recommend using this site for anyone to use.tanya P.
Don't use 24/7 Uhaul when you have a t-mobile phone, we got to Larned at 7:45 and had no service if Dennis hadn`t been willing to come to his shop after hours we would have been screwed.Eric W.
El cliente no dejó un comentario.Craig R.
El cliente no dejó un comentario.Arlan K.
El cliente no dejó un comentario.Tyler A.
El cliente no dejó un comentario.Allan S.
El cliente no dejó un comentario.Roman H.
Excellent jobdavid H.
El cliente no dejó un comentario.Sergio S.
The self-service check in has a major flaw. Cold-calling references doesn't work, because no one will answer a call from someone they don't know. It took me 2 hours to get checked in.Doug B.
I want to know why I had to pay a1.09 a mile when I had to put gas in the truck because it was on emptyRobert W.
El cliente no dejó un comentario.Galen Z.
Dennis was very helpful and professional.Jack R.
El cliente no dejó un comentario.Kristopher H.
El cliente no dejó un comentario.Mike E.
El cliente no dejó un comentario.Angela L.