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JEFF P
Customer Reviews for Denmark Discount Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck needs new windshield wiper blades
Kurt KMonty, the owner couldn't have been more helpful and accommodating. He was a pleasure to work with.
DAVID DThe drop off place was fine. It was much better than the pick. Up point.
Paul SContinue the great service! This is the best U-Haul location I have ever had the pleasure of dealing with.
Paul PHaving the person behind the counter understand how to complete the reservation. He handed me his cell phone to talk to someone else to give all my info. He never took me to the truck or looked at it. Just handed me the keys and said it's around back.
Tom SVery respectable service station in our local community with friendly service.
Lori FNo issues with the drop off location.
Kevin GSmall space for such a large truck!
Ryan BMonty was extremely helpful during the sign up process and confirmed a few days before pickup that he had a truck available. Excellent customer service.
Gene MContinue good work. They were happy to accommodate me a day early, and on Sunday, at a time I was switching jobs, to a different trucking company
John DU-haul made my moving experience much easier than it would have been. I am thankful.
Brad HOur reservation was for drop off in Two Rivers, WI. U-Haul called us several times over our 2 day move and said we had to return to different locations, all were over 30 miles from our home. We finally agreed on Denmark, WI (it was the closest option). The rep we spoke to Erica said we would receive a $50 credit on our card due to extra gas & mileage and someone would contact us within 72 hours to confirm. Never got a call. When I try to call her back, there is no answer. Then we get an email stating we were over one day & charged $60. When I viewed receipt it was because the guy who checked us in said we dropped it off at 4:30pm. We were there at 3pm! So after more calls & waiting we finally got reimbursed for the extra day charge. I will not use UHaul again.
Andrew DDrop box was convenient, but we couldn’t get on the site to notify usual about the drop off.
Joel Ssmall and confined parking space for equipment and not easy to get in and out of.
Paul CI only ended up at this location after first picking up a 5x8 trailer with defective lights at a different UHaul location closer to my home (not even the one I had booked online). I took the trailer to another UHaul location and was told by the two employees working there that it "wasn't their problem" and that I needed to contact roadside assistance (while I was INSIDE their building). I was then directed to this, the third, location. The entire experience took over 3 hours.
Jason KDrop off point wasn't what I requested but I made it work and U-Haul didn't charge for extra miles. U haul paint on truck a little beat up but gentleman tagged it and was very helpful
HEIDI LHad a major problem with the truck’s cruise control halfway thru the return trip to Florida. I did not use the cruise the rest of the trip. Otherwise I was satisfied with the truck and the rental.
Alan VEverything was great. The gentleman helped me and was able to answer all my questions. I would highly recommend this location.
SCOTT AThe trailer was missing a safety chain, the left blinker was out, and the roll door was seized. I was stuck with this broken trailer because there were no other options in a reasonable distance. The person at the location said the door was stuck because of frost, but even after several hours of warmer temperatures it still would not open. I had to force it open, then oil the rollers to get it working. I was told if I got pulled over for the blinker to lie and say it was working when I picked it up.
JESSE EOnly one employee was present for check out. Would move quicker with another to check people out.
CINDYL LMake sure that the area the trailers are kept in are more accessible. Have a person there that is knowledgeable about the business they are running.
joseph sStress free and quick
Brian E