Great service!
GEORGE K
Customer Reviews for Delaware Equipment Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was my first time renting a U-Haul and the experience was great! Easy pickup (Wilmington) and drop-off (Philly). The truck was clean, the gas tank was half full as promised, and the staff at both locations I used were efficient. No hidden fees, all was as promised. I highly recommend to anyone looking to rent a U-Haul.
RYAN TNicest uhaul dealer I have ever been to
David SGreat people and service! Thanks!
GEORGE KVery happy thank you !
JOHN HThe person at the desk was hopefully having a bad day and doesn't have that horrible attitude every day. He talked down to me the entire time. I won't use this location again.
BRETT WThe staff at this location were very responsive and helpful. Unfortunately my furniture was not packed well by my moving help at my original location resulting in severe damage as furniture pieces rubbed against each other in transit (very few of the packing blankets were used). I also believe that my moving help in Delaware stole the U-Haul packing blankets that were in the boxes. The communication with my movers was awful and they denied causing additional damage to my furniture when I literally heard the scraping sounds. I felt pressured to give the payment code before I knew the boxes and blankets were returned. I don't think I can recommend the U-box + Moving Help services to anyone. I will not be using them again. I feel violated on so many levels of this experience.
ABBEY HIt was a nice experience with u-haul staff from the time we started inquiring the u-box service in U-haul at 10th Ave in Great Falls, MT to having it delivered to our final destination here in our rented townhome in Delaware. U-haul kept us informed via e-mail, text, and calls. Our u-box arrived on time and our things intact and all accounted for.
Alexander SThe woman that assisted us was extremely friendly, knowledgeable, and went out of her way to assist us. She was phenomenal.
Heather NNothing, they make sure I’m taken care of every time no hassle
Dexter BOffice was closed so we did online return.
Preya PAc did not work
Steven FDropping off was the worst experience I have ever had. It was awful and I now understand why people have Uhaul horror stories. I was sent to 3 different locations from individuals on the phone. While on the phone I was transfered 15 times in 40 min. What a terrible terrible experience
Michael CYaw are great 👍🏿
DEXTER BI don't how this guy in business with uhual he is racist he don't like to rent to black people, he act like own uhual ,i will never go there .
ABUBAKARR SNo improvements necessary!
GEORGE KGreat service and took the time to ensure safe operation of equipment.
Lloyd TGreat customer service, convenient location!
Dinah KGreat friendly service was received from de equip rental personnel
GARY MGreat business but the tow dolly I received had a broken driver side light ( the wires were shredded) and the ratchet straps were stuck to the point that I had to use a car and chain to loosen them. I also had to have the light re-wired to be able to make my trip legally.
Paula HGreat people and perfect service!
GEORGE KTrainwreck. Will never use Uhaul again
THOMAS GVery professional and helpful installing my trailing. I would definitely do business here again. Thank you.
ROBERTO HThe guy treated me like dirt for not knowing how to hook up a Uhaul trailer. What was ironic was that when I got to my destination, the Uhaul guys on the other end were like “who hooked this up?” because it was done so poorly.
Nathaniel BA+++ Thank you!
David BNothing
JEFFREY KGive your costumers the right code so they don’t waste their time
John PVery fast and professional service at counter.
Daniel FCellular phone service extermely limited - using U-haul app. slow. Business could provide credentials for wi-fi quest usage. Had to leave area for service and return multiple times during each stage of application self dispatching. Dash indicated veh needed service for oil - fearful would break down. veh smelled like cigarettes and dirty.
Clay EExcellent service!
FRANK TAwesome experience. Everything was perfect dnd efficient.
Anthony SProvide all requested equipment, provide space to leave a vehicle for short term rentals, have an actual service counter
Kevin WGreat people and service!
GEORGE KI believe the clerk meant well. He was knowledgeable. He was efficient. My equipment was ready on time. I just feel that he needs a Dale Carnegie course.
RAYMOND HUnfortunately I didn’t have good internet service in this area and had trouble confirming pick up. We called uhaul and the customer service rep was excellent and helped tremendously! She even had trouble on her end and had to keep entering and refreshing info but eventually we were able to leave with our truck ! 5 STARS!!
John HThe woman at the counter is always great to work with!
Julia KParking space is very limited
Aurelio BThe online check-in process was not easy and we did not pick this location since it was closed on Sunday and we were moved to this location
Charles WVery pleasant pickup and drop off. I used the mobile app, and was extremely impressed. Pickup took about two minutes and drop off was less than 30 seconds.
GERARD OFast and friendly
PETER SMy location was moved from a location that I specifically chose because it was going to be open to this location which was closed. Since this location was closed I had to call UHaul to get them to change my pick up to the remote option. This location was on a dark street and I was concerned that I would not have a good enough wireless signal to be able to get the truck, due to poor reception in this area. The remote pick up process was long, we were not able to take the truck until an hour after our reservation was scheduled for which put us behind schedule. Very disappointing experience!
Nicole GNo hidden charges. I was 1 hour late returning the van. I was charged for the day. I would have kept the vehicle and used it for the additional day if I knew I was going to be charged.
Wendy GThe nice lady was wonderful The guy is miserable and gruff and shouldn't be in customer service
STEVEN BFriendly and helpful
CRAIG MCustomer parking signs visible from both directions for those unfamiliar with the location.
WENDY RThe gentleman that processed it was very informative, courtesy and friendly.
BERNADETTE BVery frustrating. I tried to return on a Sunday when the location is closed. I could not return it online because the site couldn’t verify my location. I tried calling the 1-800 number but was on hold for 30 minutes and never got to talk to anyone. I ended up just leaving the trailer on the street because the yard gates were locked and hoping it would be OK. Very frustrating!
DONALD RBest uhaul experience at this location. Truck was especially clean and well maintained. Really great, helpful customer service. Will book again!
AMY WWorst place ! Don’t go there Tom is a rude and nasty . Some people just don’t know how to run a business. Definitely a racist . U-Haul got to do better . I will be reporting him to Corporate . Worst place we have rented over 50-70 times never like this place
ROBERT RGreat people and very helpful!
GEORGE KThe operative at the desk was rude, abusive, hostile, and he refused to answer basic questions about trailer setup and operation. I have never experienced a more antagonistic retail employee. He seemed unaware of basic rules of respectful human interaction. It was like being in a room with someone who thought speaking to me was beneath him. I was seriously disheartened to find him wearing a UHaul uniform, as I'd always considered their customer service to be first class. I found the whole experience to be horrible. I have never seen a grown man behave worse.
DAVID TI have used Uhaul many times, this facility was the best for check in and check out.
Barry KThe agent at this location is very ignorant and hard to deal with. He will argue with you about everything instead of getting on his knees and looking at the rating sticker on my Uhaul receiver also installed by Uhaul. That all 1.25” receivers are created equal and rated at 1500lb regardless of the sticker saying it’s rated for 3500lb. Then in the middle of taking care of my reservation he takes off to take care of his personal tool rental customer rather than finishing up with his Uhaul customer first. He does not know what he’s doing he is unwilling to look at the stickers on the receiver hitch he thinks he knows better than the manufacturer of the Uhaul receivers no matter what the sticker on the U-Haul receiver says it’s rated for I rent from U-Haul 2 to 3 times a week and this is the first time I’ve ever just wanted to walk out without the trailer and would have if I didn’t already have everybody lined up for making the move. I would not recommend this location for anything.
JOHN MEmployees weren’t at the front, and they were rude to myself and my wife
Michael SIt's kind of a hole in the wall location, but the people are friendly, fast and efficient. This was a much better experience than my last one.
DANA LThe female representative who assisted me was kind & professional.
ERIKA BNothing service was friendly and vehicle served its purpose.
MAURICE CKeep doing what you are doing. GREAT JOB!!
HERMAN Sthe on line process was very timely, the customer service line did not pick up, a more easier process should be put in place, we were actually assisted by another couple trying to process as well.
DARLENE TThis was a terrible experience. It took us over an hour to do the no contact check in. We called uhaul and we’re hung up on intentionally when we asked for help, after the person complained they were busy. We paid for an hour of time we didn’t even have free uhaul, and it made us late for the rest of the day. The other customers were all having issues and getting frustrated as well. I would never recommend this service or use it again. It was very unprofessional.
Jordan BWhen I booked the truck for a 4 hour window, they immediately called me and said I would have to return the truck earlier than the 4 hour expiration. They said that they had booked another rental before the 4 hours were up. They offered no discount or solution. I’m giving them 5 stars because when I arrived at the location they offered me a better deal. These companies that contract through uhaul should not allow for an overlap in bookings.
KELLY TNo problems. They were helpful and efficient.
MICHAEL LThe cashier (guy) wasn’t very friendly. But another cashier was nice and kind.
OANH LAttendant was not at all friendly.
DANNY G