Customer Reviews for Dekra
(U-Haul Neighborhood Dealer)

143 comentarios

2704 Alamance Rd   Burlington, NC 27215

(336) 226-6136

Horario

  • Mon–Sat
    9 a. m. - 5 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(336) 226-6136

2704 Alamance Rd
Burlington, NC 27215

Servicios en esta ubicación:

Horario

  • Mon–Sat
    9 a. m. - 5 p. m.
  • Domingo
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Donnie A. 
Clasificación:
3.0

There were two lock boxes for keys for online check in on the outside of the building but they didn't utilize them. We had to wait on the person at the shop, who was really busy, just to get access to the key. This wasted a lot of our time. Also, we needed a utility dolly and this location didn't have any.

Jett C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy E. 
Clasificación:
5.0

The only issue I found was in the maintenance. The ratchets need grease and it was hard to crank the belt on both side. This location the customer hooks up the trailer and then they inspect it, totally different than the U-Haul facilities. But the ride was really good and the trailer performed well, lights and suspension!!

Willie C. 
Clasificación:
1.0

Clerk was not helpful at all to resolve the issue regarding drop off the equipment. I had to call Uhaul to put me on the list again. Once my name is in the list, Clerk asked me to unhook the equipment and put trailer back in place by myself. I don't know how good he is for his main business, but not for Uhaul customers.

Won L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric P. 
Clasificación:
4.0

The guy running the shop did a great shop juggling multiple customers and getting the truck checked out to me.

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel K. 
Clasificación:
4.0

Luckily I can drive to maintain dolly in reverse position. Once lot is full becomes Hardly no maneuverability room.

JAMES R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy F. 
Clasificación:
4.0

El cliente no dejó un comentario.

MichaelandJuliea H. 
Clasificación:
1.0

My appoinment was at 10am, drove from Charlotte, NC, and the place was closed until 11:40am, on a Saturday. No signs of any kind. After they opened, there was only one sick employee doing everything, so we waited for 35 more minutes for the service. Their computer system was down, so that was another issue thay delayed the service. So unprofessional.

Linnette S. 
Clasificación:
3.0

The truck hadn't been cleaned. It wasn't ready when I arrived. However, there wasn't enough staff to get it done. The truck was old, by new standards, and not well maintained.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tavares S. 
Clasificación:
2.0

Trailer was old, not cleaned out, pick up location was Overcrowded with no COVID precautions for social distancing, waited almost 30 minutes while attendant Worked on car inspections, and took a additional 15 minutes to figure out uncooperative online system.

louis C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alex A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harley B. 
Clasificación:
2.0

We picked up our 4x8 cargo trailer and when we got home it had pulled so bad that we checked the tires. One of them had a huge chunk of tread gone all the way to the inside of the tire. We did however call the place we got it from and took it back. They were able to get us another one but it put us really late leaving for our vacation. We were shocked at the condition of that tire and very lucky it did not blow on the interstate bringing it to our house.

PAULA M. 
Clasificación:
2.0

Took 15 minutes to find someone. Once we found someone he was rude. As we were getting ready to load up two other employees showed up.

Michael A. 
Clasificación:
5.0

Very easy return.

Diane B. 
Clasificación:
3.0

Have staff available to deal with the expected pickups.

David E. 
Clasificación:
3.0

El cliente no dejó un comentario.

ERIC V. 
Clasificación:
2.0

I drop off a car trailer and was told I wouldn't get a confirmation until 3 days later because no one was there to check it in.

DEMETRIEST S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER C. 
Clasificación:
3.0

Truck fan belt squeaked nearly the whole way, I spent 20 minutes just cleaning the windows and cab/box. Truck was showing a dash message of 20 miles to empty. Never was told or shown on the contract that it had to have 1/4 tank. Overall very dissatisfied.

Kenneth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
4.0

Truck was clean, but engine was really really loud. Maybe a muffler issue? It ran fine.

Brenda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joaquin V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Elizabeth G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
3.0

The truck I had reserved was not available when I arrived. They did do all they could to accommodate my needs.

Ken B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey D. 
Clasificación:
1.0

The drop-off place could have been better

John R. 
Clasificación:
5.0

We were taken care quickly and very effectively.

Tom R. 
Clasificación:
5.0

Don't need to improve a thing! The online reservation process was quick and easy, and the customer service was fast and friendly. The truck was spotless and ran like a dream (must have been a new truck). It made our dreaded move a pleasant experience.

Anita C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin D. 
Clasificación:
4.0

With Covid on rise, cleaning inside of cabin should be paramount. This vehicle was not.

Kevin Y. 
Clasificación:
5.0

Customer service was excellent

Jerry L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Taylor B. 
Clasificación:
5.0

N/C

butch J. 
Clasificación:
1.0

When I picked up the 15' Truck, it had not been cleaned whatsoever, in the front where you drive, nor in the back. We actually had to clean the back of the truck so we could pack our things. The driver's area was disgusting with crumbs, spilled drink remnants, etc. The truck was also 9 miles to empty when I picked it up, which was unfortunate due to the fact that I was rushed. I was rushed because I set up an appointment with Uhaul at Dobys Shell/Uhaul in Burlington because they were open at 7am. I was called later by an off-site Uhaul representative informing me I actually had to pick up the van at Dekra on Alamance Rd in Burlington because the location I had intended to reserve the truck at would not have my vehicle. This would not have been an issue, however, they did not open until 9am. Our movers were scheduled to arrive at our apartment at 9am. Due to all of this, and having to immediately go to a gas station, we lost an hours worth of paid time with the mover's we hired. It was not a good first experience with UHaul whatsoever.

JACOB G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
2.0

Short of help.

JAMES B. 
Clasificación:
5.0

A pleasant experience. Very helpful.

Locke K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia J. 
Clasificación:
5.0

This location presented great customer service.

Pamela G. 
Clasificación:
5.0

The gentleman that helped me was very patient and courteous. I did not have the proper equipment such as the hitch with ball, and additional piece to connect light so he wrote down exactly what I needed and directed me to a nearby store. I will visit this location again.

Blanche W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold G. 
Clasificación:
4.0

El cliente no dejó un comentario.

XUAN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

EVAN S. 
Clasificación:
5.0

Fast service

moe S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey R. 
Clasificación:
5.0

I felt the experience that I had was great. I would not change anything at this point.

Carzenia M. 
Clasificación:
3.0

El cliente no dejó un comentario.

REBECCA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
4.0

El cliente no dejó un comentario.

REBECCA S. 
Clasificación:
5.0

all good

ANTHONY M. 
Clasificación:
5.0

Everything was flawless and affordable thanks again

DALE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold B. 
Clasificación:
1.0

My scheduled time to pick up was 8am no one showed up until 8:45am. putting us an hour behind. Then the guys was turning customers away that needed their cars inspected. Telling them it would not be up and ready until 10am and to go to the Webb Ave location. He was not friendly at all. When he did show up late he got out of the car and smoked before he even went in to unlock.

susan W. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRETT B. 
Clasificación:
1.0

You guys are fucking thieves and I will get my money! I was charged for 7 days when I had the truck for 2!

Yah-Yah R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald E. 
Clasificación:
3.0

El cliente no dejó un comentario.

LAURA C. 
Clasificación:
2.0

There was only one person working at this location and this was also an inspection station. I had to wait until the attendant completed an inspection to process my rental.

Dwayne J. 
Clasificación:
4.0

The staff were polite and accommodating.

Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew M. 
Clasificación:
5.0

Nothing great service.

olin R. 
Clasificación:
5.0

The person at Dekra was helpful and courteous but the Uhaul was dirty and covered in mud in the back. Also there were a dozen manuals left behind by the previous customer.

DOUGLAS M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicola B. 
Clasificación:
3.0

Very courteous, but unprepared and unfamiliar with the equipment. I made the 800 mile trip without incident.

Brent J. 
Clasificación:
5.0

All went well. Minimal wait time for pick up. Friendly and helpful staff.

robin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilson O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jami M. 
Clasificación:
4.0

El cliente no dejó un comentario.

david J. 
Clasificación:
3.0

Stop and Shop in Burlington, North Carolina has very bad service. The right side light wasn't working when I picked it up. Also, before that I called to confirm that I will go pick the rental they hung up the phone on me. I wouldn't recommend people to get the rentals there but recommend people to go different places instead within the same company. I rented a lot of U-HAUL and I always get excellent services. But stop and shop in Burlington, North Carolina won't be the place for me to go anymore. Bad customer service and they don't check there products before lending.

Matt N. 
Clasificación:
3.0

U-Haul representative was not there when I arrived. Even when I notified him of the time that I was going to be there.

KEN R. 
Clasificación:
5.0

Great crew

david J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scot F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marta C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe P. 
Clasificación:
3.0

They need to explain to their customers that if they put extra gas into the truck and turn it in, they will not be refunded any monies back! Gas is way too expensive to be feeling a huge U-Haul truck, and you won't get your extra back!

Precious I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roseline G. 
Clasificación:
1.0

I was charged for something i didn't not get to check. I was not able to check the mileage or the gage i out tit back where he told me it should be.

Brittany B. 
Clasificación:
5.0

The car hauler I rented was in excellent condition and was ideal for my situation. The staff was courteous and very helpful. I will definitely recommend your services to my friends.

john H. 
Clasificación:
3.0

There were two small trailers available. One looked new and pristine. I was given one that looked very old, had some dents and gave me concern about the trailer. I also was left to install the trailer on my own- this could have been a safety concern if i was capable of doing this. There was no check of my hookup.

Glenn T. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

Na

lakeyia C. 
No se han enviado comentarios para esta ubicación.

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