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NICHOLAS C
Customer Reviews for Degroff Properties LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The fuel gauge did not work we drove a total of 21 miles and put 36 in the truck to get the gauge to move. Unacceptable we did not use that amount of fuel. Clearly it doesn't take 11 gallons to go 21 miles. We were not reimbursed for this
RICHARD APerfect!!! Customer service was excellent along with the truck an equipment. Would highly recommend this uhaul location.
LORI BTerrible truck to give to a woman and way overcharged me from quote - like double. Will NEVER use them again nor would I recomend them to anyone.
Linda Sgreat customer service!
CHAD CThe guys were awesome. Thank you for all your help. I sure do appreciate your kindness.
Julie AThe gentleman at this location is always so kind! I've used this location 3x now and would highly recommend their services.
APRIL HThe place was fine. The remote online check in was a joke and took forever.
BRENDA LThank u for the storage unit it was great and would like to use again in the future,staff was awesome also thank you.
charles s | Overall ExperienceI have never had a bad experience here
DAVID CThere has been some error on a facility rental, I only rented a UHaul which has been returned. Please cancel as I have not requested this service. thank you, Richard Kane 480-570-0118
RICHARD K | ReservationGreat service. Great availability.
SKYLAR BDelivery and drop off was a breeze. I didn't even make it into the store on drop off they were already helping someone outside and waved me over to back in the trailer.
CLINTON RPicking up the truck was easy. Very nice people!
TRACY LKind customer service. Varied options in equipment. Always easy to get in and get out and get work done.
JOSHUA RVery friendly and helpful
GLENN PFriendly staff.
GREGORY JAlways very friendly and usually have what you need. Love the quick and easy drop box.
CAROL DThis time was a much better experience then the week before. Amazing experience this time.
Dorothy WExcellent customer service, I would travel farther just to use this location if needed again.
DONDRA JAlways fair pricing, friendly and professional staff
BARB PServicio al cliente de excelencia.
Jason CTruck was blocked in and took 4+ hours to get a human on the phone I’ll personally never use U-Haul again after this move
Dorothy WWe dropped the truck off after hours on Sunday. The drop off box and area were easy to find - seamless. They got the receipt to us the next morning.
Tammy SFriendly staff. No problems with van. Pick up and drop off were quick and easy. Very satisfied.
Jessica DBen's was very helpful to me when I really needed it. He was knowledgeable, professional and an all around nice guy.
Rocky MVery friendly and helpful
Angela sVery helpful. The day I rented my equipment the uhaul computer system was down,the clerk that helped me was doing everything possible to make sure my experience was a good one. Gracias
MIKE VService was excellent!! Great customer service, everyone is very pleasant & helpful
SHELLY LThey did a great job taking care or everything and went above and beyond.
William SOffered the proper advice to help with the necessary aspects of our move. Awesome people! Very friendly and considerate. I am not a fan of moving but if necessary I would be a repeat customer!!!!
SHERRY RNothing….perfect experience and service!!
justin bEnvironmental Fee of $1.00 charged? For what? Anything to squeeze the customer.
Dennis MI think everyone was friendly and helpful. All went as I expected.
renee cI was charged twice once for $103.02 when I picked it up even though she said my total was 89.58. Then I was charged another 154.43 when my updated receipt says 134.28. The truck drove horribly pulling to the left. When you slowly put you foot on the gas from stop it would jerk forward. Today is Memorial Day so I can't even talk to anybody about my bill and have to spend the holiday broke.
DEBORAH WFriendly and helpful.
John GThe representatives were very helpful in assisting me. I wasn't sure what size I needed and they asked all the right questions because the one they suggested was perfect.
felicia wThank you. Very helpful staff. I have rented from u haul before and have yo say this was the best staff I have ever dealt with
CHRISTINE DGreat service.
John GvERY FRIENDLY AND EASY TO WORK WITH!
David SThe staff was very friendly and made sure all my needs were met.
Holly TThey did a great job and would use them again anytime
Edwin SGreat service! Fast and friendly and very helpful
Susan BIt was all good.
Milton GI was never told there was a mileage restriction to shut vehicle and I would need to pay $1 per mile I went over, this is something that should be made clear to every customer, not pleased that this was never brought to my attention until I returned it and had to pay the fee.
kaleb sThe trailer rides rough, but appears was in good shape. I do not know what can be done to correct it, neighbor had same experience with same size trailer as well. Staff is friendly and helpful.
Charles HThis location has it down.
Brian Agreat location to drop off.
Joni ANothing. Service was great. Used you several times
John BThis U-Haul location is great. Ben is awesome! He's very friendly, helpful and professional! ¡Gracias!
carrie dFriendly staff. Trailer was available as promised and worked out excellent for my transportation needs. Tires were properly inflated and all lights worked. Would highly recommend to anyone needing to rent.
Eric MAwesome service, very nice people to talk with.
Lelandjay GTow dolly worked out perfect for my needs.
PATRICK BI couldn't be happier with the pickup location, they were very professional, helpful and friendly. Would use them anytime I need future vehicle service. As for the Uhaul end of it, the vehicle had seen it's better days. It had 157,000 hard miles on it, the radio didn't work and it sounded like a hooptie when accelerating. I'm a retired firefighter with an extensive history of driving larger vehicles this one floated all over the road. With the miles and condition of this vehicle I sure wouldn't be comfortably loading it up and heading out on a longer distance move. My use was local and it did the job but definitely not the usual Uhaul quality I've had in the past.
GARY C