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Ben J
Customer Reviews for Daytona Automotive Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was very helpful and would recommend to anyone needing a U-haul Trailer.
DENNY SFriendly and helpful Had to change pickup date a couple times . Very understanding with Good communication
Scott BDropped off after hours so had to use the app and had some issues with app so 24/7 customer service told me to use the web site instead then it went fine
James BJust used their drop off box. Never interacted with this facility.
Peggy NThe staff here was OUTSTANDING and HELPFUL.
RICHARD DWe were very happy.
Linda LVery unfortunate I returned as quickly as I did riski g my own health and to have this package plan that was not easily understood....
RONALD BOriginally, the trailer was rented on the app and the 1st place didn’t rent trailers. The place I was sent to next was closed on Saturday, the last day of the month. The gentleman from Daytona Automotive was very helpful and understood my frustration. I can’t say enough good things about the service at Daytona Automotive. They made the difference with my experience with U-Haul. Great customer service!!! In my opinion, they should operate the main hub for U-Haul in the area.
Lee sTight parking lot, but employee was kind and helpful. Good location would return.
Cory MOlder truck provided for a 4/5 hour move. The engine made several different noises once it warmed up…. which didn't give a lot of confidence or security during the trip. Other than that, rental process was seamless.
Joshua HDropped off during closed hours.
Joseph CDaytona is a small location combined with an auto mechanic shop, so is a bit crowded and lots of work going on. However, the staff is extremely accommodating and great to work with. Highly recommend
edgar bIt was there, ready to go, no problems.
Jacqueline LEverything was great....
kathryn pMuch better experience than Steinhatchee. In Steinhatchee I had to cross 2 lanes of heavy traffic to get my truck. The attendant should have gotten the truck across the highway and delivered to me.
John DDon't charge the customer for the dolly. The U-haul should include one or just charge a one time fee of $12 not per day. Customer service was excellent though.
Diana DEverything was great!!! The owner was super helpful and the equipment ran perfect!!!
Merry HThe only complaint that I have is on both rentals days apart, the place didn’t open until 9:30am, when the website states it opens at 9:00am. So on both occasions I was delayed 35 minutes on my starting time!
Peggy JVery helpful and were very accommodating. Will rent from there again
Kerry MEverything was good.
KELLY AThese guys were great! They were willing to wait past closing time so that I could pickup my rental. The U-Haul rental place in Sebring, Fl was not willing to wait 5 minutes after I drove an hour to get there. I had to settle for a smaller trailer than I needed and leave furniture behind.
John CCheck-in was easy.
Carl WEverything was good
JOHN KNothing ever thing great
Russell Cthanks Rick. you were friendly and efficient. we recommend you highly
Kathie NVery helpfull people on this location will come back again .
Bill MThe guy didn't look at my hitch and light connection on the RV and I had to drive a massive RV to the auto parts store TWICE in order to hook up the trailer correctly.
dorine wI know the place was closed, but it was old and dilapidated. I didn’t even know it existed, and neither did my map navigator.
PHILIP NEasy to work with, very friendly
Wade BThe left turning signal went out, needs fixed.
Amy DThis location was extremely helpful and accommodating.
Linda CMan was very polite and even let me borrow a broom so I could clean out truck
Michael CAaaaa++++
Norman HGreat location ,great customer seervice ,will rent again from them!!
orbelin cTold me lies about haul, would not give me a trailer, he told me I needed a tow dolly. Very nice acting but about the worst representative for your company. Said unsullied corporate was a stupid bunch of idiots that had nothing to do with his business. Told me he didn’t have time to get the trailer ready for me… you need a tow dolly. I drove it 12 miles, charged me 101.00. I gave up.
EDGAR EWhere do I start??!! I reserved the auto transport trailer to be picked up at O’Bryan Equipment in Bardstown, KY and returned to Okeechobee Store and Lock, Okeechobee, FL. When U-haul completed my reservation I was to pick the equipment up at Big Daddy’s Auto Sales in Lebanon, KY and return to Daytona Automotive Repair, Okeechobee, FL. After picking up the equipment I was notified via text message that my return location had been changed to Port Saint Lucie, FL, which is a 90+ mile roundtrip from Okeechobee. I contacted Uhaul, spoke to Ken (who was very personable and helpful) when I was ready to return the transport. Ken saw that I was to return it to Port Saint Lucie. When I told him it was a 90+ mile drive, he changed the return location to Okeechobee Store and Lock. I went to OS&L the next morning, only to find out they “do not take trailers”. When I mentioned Daytona Automotive Repair and that they were full and could not accept the trailer she said “he always says that”. I went to Daytona Automotive Repair, walked in and told the man I had a Uhaul trailer to return. He said he would not accept it. I told him I’d already been to OS&L, Daytona Automotive Repair was my original return location, and that I was not going to Port Saint Lucie due to the distance. He said “I don’t care where you take it but you’re not leaving it here” in a very rude manner. I went outside to called Uhaul where I was eventually transferred to the traffic manager for the area. After being on the phone with Uhaul for over 45 minutes, the man from Daytona Automotive Repair came out and told me to move my truck, that he had someone there to pick up a Uhaul trailer. I told him my truck was not moving until Uhaul gave me a definitive location for return of the transport. He told me to move it across the street, to which I gave him the same reply. He said he would call a tow truck to have my truck towed. I told him to do what he had to do, but I was not moving until Uhaul gave me a return location. He said he keeps telling Uhaul not to send any more equipment to him as he has a small lot with no space for more equipment. I told him I sympathized with his predicament, but I was still not moving without a return location. After 10-15 minutes of bacon-and-forth with him, he asked me “how are your backing skills?”. I told him I could back the transport into a space on his lot, at which time he said if I backed it into the space he would accept my return. I would like to think my experience with Uhaul is not typical, but it’s the only experience I have to go by. Uhaul has been renting equipment for a long time so it’s hard for me to believe a majority of customers had the experience I had, or Uhaul would have been out of business long ago. Rest assured, it will be an ABSOLUTE NECESSITY before I have any dealings with Uhaul again!
Garland MWill be use this location for now on!
ryan gNot this location but with customer service over all poor rating. I had to change my my equipment three times on hold for long times and when I went to pick up my equipment it was not there. I had to drive 50 miles on way to pick up the equipment and when I got there the days was not right and the price I was told was not right. I had to then call again and was told a manager would call me in the next 24 hours and I still have not got that call yet and I do t see where I was refunded the $20 more I paid for it was given back.
Pamela STrailer was dirty. Had tire blowout on the way to Florida. Roadside assistance was great. Took about 2 hours to effect the replacement. The drop off location initially refused to accept the trailer as they were over crowded. They wanted us to driver 1.5 hours round trip to another location. It took the intercession of an area manager to get the drop off to occur at the agreed location
Michael SWe have had some bad customer service experiences with U-Haul in the past, but our experience with this location was great. He followed through with all procedures, pick-up and return.. This is the first time in a the past 6 months that the pick-up and return were hassle free.
Rosemary JWas very pleased in Okeechobee when we picked up our U-Haul Rick the attendant was very thorough with all information pick up my baby and go to bed for the U-Haul would definitely recommend them
Alisia DKeep up the good service!
Jorge RI had to get the truck for an extra day due to rain …. I was told it was 40 dollars for an extra day to be added …I was also told I would get an additional 56 miles ….. and I got charged a bunch of fees … I am very disappointed in the amount due on the second day and will be calling to dispute it
Lori SThank you to the young gentleman that helped me at the location I used. Very quick and made my autistic semi-nonverbal son One happy kid with the U-Haul Bank truck🙂
MILLISA BThe guys at the Daytona Shop had my truck ready for my 9:00am reservation. I was in and out and off with the truck in no time. Dropped off the truck on a Sunday, no problems. On Monday, I called and they sent me my final invoice bill without issue. Very professional.
jesse s