Customer Reviews for Dave Grayson Storage
(U-Haul Neighborhood Dealer)

117 reviews

3004 Moyer Rd   Maysville, KY 41056

(606) 375-4778

Office Hours

  • Mon: 10 am–5 pm
  • Tue: 9 am–12 pm
  • Wed-Fri: 10 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: 10 am–1 pm

Services at this Location:

Contact Us

(606) 375-4778

3004 Moyer Rd
Maysville, KY 41056

Services at this Location:

Office Hours

  • Mon: 10 am–5 pm
  • Tue: 9 am–12 pm
  • Wed-Fri: 10 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: 10 am–1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service from start to finish. I really appreciate all the help from everyone involved.

Adam Jodrey 
Rating:
3.0

Customer did not leave a comment.

Stacy Dawson 
Rating:
3.0

Customer did not leave a comment.

Steven Dye 
Rating:
5.0

Customer did not leave a comment.

Sarah Ritchie 
Rating:
5.0

Awesome!!

Danny Kernea 
Rating:
3.0

Customer did not leave a comment.

Peggy Abney 
Rating:
1.0

There was no one there to receive the truck so we had to leave it. Place looked like a dump.

Christopher Ward 
Rating:
1.0

It looked like a trash dump--there is a dumpster there with trash all over the ground.

Mark Puckett 
Rating:
3.0

Customer did not leave a comment.

Patsy Sluder 
Rating:
5.0

Pretty cut an dry got in got out no hold up or waiting around wasn’t to bad on price either

Johnny Dunagin 
Rating:
3.0

This wasn't the original location I agreed to. When I finally found it. It was way out in the country which is why it cost me $11 plus extra in mileage.

Barbara Burkhart 
Rating:
2.0

Customer did not leave a comment.

Arthur Taylor 
Rating:
3.0

Customer did not leave a comment.

Brandon Faul 
Rating:
5.0

The only thing would be that the plug in for the trailer wires were not long enough. Everytime I made a right turn, the lights would come unplugged

Christopher Overfield 
Rating:
5.0

Customer did not leave a comment.

David Howard 
Rating:
5.0

Customer did not leave a comment.

Philip Coates 
Rating:
3.0

Drop off app would not work. Trouble accessing anyone from u-Haul for assistance. Check engine light came on ( at the end of the trip). Back of the truck had not been swept at pick up

Kenneth Klink 
Rating:
2.0

Make business presentable... beer cans and trash laying around. If there hadn't been other Uhaul vehicles/trailers I would not have known to leave it there.

Samuel Adkins 
Rating:
5.0

Customer did not leave a comment.

Angela Hay 
Rating:
3.0

i dropped the trailer off on 3-19 per the conversation i had with location. on 3-22 i get a message that trailer not dropped off. i sent pictures of the dropped off trailer to lady with uhaul showing it there with buildings etc.. in the back ground. get a text around 3-31 that i havent returned trailer. called uhaul talked with same lady she asked for pics. as i went to type in her info it popped up. the same lady i sent to on 3-22 so resent. i get a certified letter in mail on 4-4 that i was responsible for trailer and would face prosecution if not returned. Called again this ladies name was Marilyn. she was awesome i sent her the pics and got immediate feed back the following day that trailer was returned on 3-19. I do not understand the confusion. the trailer was dropped off exactly where i was told to over the phone with pics to prove it. and it took over 2 weeks to resolve. Seems like someone was wanting to take advantage of me since i picked up in Fl and dropped off in Ky.

Marty Thurman 
Rating:
5.0

Service was excellent!!! Had the van ready and was easy to work with them.

rodney schisler 
Rating:
5.0

I was supposed to pick up a U-Haul at L&L Auto in Tollesboro. They were closed and did not have our truck available. I had movers waiting on us and no truck. I had even received confirmation the truck was there and ready for pick-up. Thank God, there was one available at the Maysville location and the owener of the business was very polite and helpful.

NATALIE LEET 
Rating:
1.0

No one was there during the time they said the office would be occupied, and there was a large pile of junk in front of the office . A woman, presumably the owner (and obviously a loony-tune) called out from a nearby residence and asked us what we were doing in a very accusational tone - as we were returning the trailer. My friend who was with me was smoking a cigarette. I don't let people smoke in my car, so we stood there until he finished and then we left. Bad experience!

Henry Hartman 
Rating:
2.0

Door was open but there wasn't anyone at the site. They are also supposed to call me which has not happened.

WILLIAM PORTER 
Rating:
2.0

nobody was there to talk to there was a drop box only

Mindy clements 
Rating:
4.0

no representative was present at the time of return, however all instructions were clearly posted.

MARSHALL JOHNSON 
Rating:
5.0

Customer did not leave a comment.

JAMES SCHEADLER 
Rating:
5.0

Customer did not leave a comment.

Zacharie Harney 
Rating:
5.0

The format the documents are in should be changed to a PDF format. I could not open any attachments because of the format so I was not able to review anything.

Mikel Bradley 
Rating:
3.0

Customer did not leave a comment.

VANCE HOLBROOK 
Rating:
5.0

VERY HELPFUL AND UNDERSTANDING AND FRIENDLY

DONALD MORGAN 
Rating:
1.0

NOT to be TRUSTED!

Stephen Spraley 
Rating:
2.0

I rented three different units and one was a car transport Trailer, a 26' box truck in which they Dave Grayson Storahe Did Not process the return properly. They Over Charged me for over a Thousand Miles more then I actually drove! This location is NOT to be trusted!

Stephen Spraley 
Rating:
5.0

More fuel to start

Douglas Cheek 
Rating:
1.0

Lady who runs it is very rude...not very clean place at all...grounds was poorly taken care of...

jeremy burton 
Rating:
5.0

Customer did not leave a comment.

Bradley Day 
Rating:
5.0

Customer did not leave a comment.

Dale Mcdowell 
Rating:
4.0

n/a

MICHAEL POTTS 
Rating:
3.0

I noticed after getting out of the truck and back in there appeared to be blood or something on the side of the driver seat. I scrubbed it off the best I could in fear I would be accused and be charged for it or something. Also the location didnt have the truck I ordered. Well they did but they didnt leave the key. Instead of a 10ft I had to take a 26ft which I was in no way qualified nor prepared to drive. They offered me 100 extra miles which was pointless. I knew I would be 10-15 over bc this was the only 10ft near where I was picking up furniture, but I didnt need 100. I wasnt going to be joyriding. It said my reservation was guaranteed or they would give me $50. I'm curious to see if that will actually happen bc it hasnt been mentioned yet. All the boxes were unlocked so anyone could have taken a truck at anytime.its a secluded lot in the country

Amy Stamper 
Rating:
1.0

Had a non working tail light , the fenders were both half broke , they would not adjust the chain witch caused it to drag- I pulled a bronco ii with it to Michigan at night! I was not pleased with the experience-or the broke light but the trailer towed fine- nice and light!

Theodore Boehm 
Rating:
4.0

Customer did not leave a comment.

George Pollitte 
Rating:
4.0

Customer did not leave a comment.

Charissa Webb 
Rating:
5.0

Customer did not leave a comment.

Zachary Plummer 
Rating:
1.0

The girl was asleep when we got there. She had to call 3 people to resolve issues with mileage. Was very dissatisfied.

jeremy Rodgers 
Rating:
5.0

Making Moves

Jon Lykins 
Rating:
5.0

great location

jon lykins 
Rating:
5.0

great place

jon lykins 
Rating:
3.0

Customer did not leave a comment.

john palmer 
Rating:
2.0

Make sure the confirmation email has correct time you can pick up truck had to wait an hour for it to open and then another 20 minutes because person was late opening store. Was put behind schedule over an hour and half later while having to pay moving people who were waiting on me to get truck there

Andrew Sorrell 
Rating:
5.0

Customer did not leave a comment.

Douglas Waldren 
Rating:
1.0

Customer did not leave a comment.

Timothy Brown 
Rating:
5.0

Customer did not leave a comment.

James Esham 
Rating:
3.0

Customer did not leave a comment.

Andrew Wood 
Rating:
5.0

Customer did not leave a comment.

David Sapp 
Rating:
5.0

Very nice people. Truck was well maintained. Would definitely recommend to anyone.

Sheila Carter 
Rating:
3.0

Customer did not leave a comment.

Gary Brewer 
Rating:
3.0

The trailer smelled like dead mice! We had to pick up a mattress and now it smells really bad! Speaking of smells, the office worker was smoking in the small office while waiting on me. She was nice and efficient, but I could hardly breathe.

Melinda Thomas 
Rating:
3.0

Customer did not leave a comment.

Michael Tapp 
Rating:
3.0

I was charged over $7 for fuel despite having put $10 in myself. Contrary to what the workers claimed, the fuel gauge was not halfway between 1/4 and 3/8. It was right on 1/4. It was closer to 3/8 when I brought it Bach than when it was when I picked it up. I took a picture of the gas gauge when I dropped it off. I guess I should have done the same when I picked it up.

Dan Hildebrand 
Rating:
5.0

Customer did not leave a comment.

Teresa Hayslip 
Rating:
3.0

Customer did not leave a comment.

Raegena Nesbit 
Rating:
5.0

Customer did not leave a comment.

Tom Krol 
Rating:
5.0

office needs to look more professional.

robert blom 
Rating:
5.0

Great .. Blessed people .. Will use them again if or when I need one!!

LISA KIDWELL 
Rating:
5.0

MAKING MOVES this place is always on it , great location easy to find girl in the office was amazing

john lykins 
Rating:
5.0

MAKING MOVES THIS IS THE ONLY PLACE TO RENT A TRUCK OR TRAILER BEST LOCATION AND SERVICE IN MAYSVILLE

john lykins 
Rating:
5.0

Best in Maysville New location is perfect Making Moves

john lykins 
Rating:
5.0

A+ customer service Fast , efficient service

Anthony Prinzivalli 
Rating:
2.0

Clean the trucks before use. I will say that the staff was friendly and accommodating. Lot is unpaved and muddy in the rain. No signage or indication of business ingress.

david massey-brown 
Rating:
5.0

Customer did not leave a comment.

Segille Jones 
Rating:
5.0

Customer did not leave a comment.

GEORGE POLLITE 
Rating:
5.0

Customer did not leave a comment.

brian miller 
Rating:
5.0

Only place I will use Very professional

john lykins 
Rating:
5.0

The gentleman at the maysville, ky location and I would recommend anyone to them.

kim jobe 
Rating:
5.0

Everything was Great

alberta Rowe 
Rating:
5.0

Best Uhaul place in maysville Absolutely Very nice , clean I've been to other in area that are rude and dirty BEST IN MAYSVILLE

alberta Rowe 
Rating:
5.0

Customer did not leave a comment.

James Hall 
Rating:
1.0

Charged way to much for gas only needed 1/8 of gas charged 57 bucks

Steven Marshall 
Rating:
1.0

Someone should be at the location when the posted hours say the place is open. U-Haul customer service at its finest. Lol that’s a joke just like U-Haul.

Sheri Arms 
Rating:
5.0

Izzy is the best. Always available and willing to help me with my needs. Tim Spire

Tim Spire 
Rating:
5.0

Customer did not leave a comment.

JAMES ENGLE 
Rating:
5.0

Dave Grayson is really professional. Excellent service and by far the best uhaul rental service I have ever gotten! 5 stars ??I would recommend this dealer over any other in the city of maysville Ky! Keep up the good service Dave and Izzy!!!

GREG DUGAN 
Rating:
1.0

First of all, when I made the reservation, I was supposed to pick up at the U-Haul location at the House of Bargains in Maysville, Ky. I called 2 weeks prior to make the reservation and again 1 day prior to make sure everything was in order. I was assured that it was. After arriving there, the man proceeded to waste close to an hour of our time before telling us he booked the U-Haul incorrectly and we actually needed to pick the truck up at Tucker Drive. When picking up the truck, the woman checked the gas in it and told us it was at 1/2 of a tank. The paper work said 5/8 of a tank. We were assured that this would be correct and specifically told to fill the truck up to only 1/2 a tank, which we did. Now, 3 weeks later I am getting charged over $30 because we didn’t fill the tank to 5/8. I will NEVER use U-Haul again. These were hands down some of the most incompetent people I have ever dealt with. I will be disputing the $30 charge for 1/8 of a tank of gas that was never in the truck to begin with. Extremely poor service. Do not recommend.

John Dorn 
Rating:
5.0

Customer did not leave a comment.

GREG DUGAN 
Rating:
5.0

Customer did not leave a comment.

jessica posey 
Rating:
4.0

Could not find anyone when turned the trailer in but was able to call and let them know we dropped it off.

ROBIN FISHER 
Rating:
5.0

They were great to help and even arrived early to get us on the road.

BILLY HICKS 
Rating:
5.0

Customer did not leave a comment.

wilma lee 
Rating:
3.0

This man text me numerous times saying he I stole his truck when I only used the truck for 4 hrs max. I turned it in at another uhaul rental that I had to rent a furniture dolly from. If I was supposed to.return it to him he should have stated it to me when he rented the truck. He did not have to threaten me. I work very hard to make my paycheck and I don't need him trying to take what isn't his. Bad for your business.

Connie Caudill 
Rating:
5.0

Izzy Garyson was amazng to work with!!

amy mcglone 
Rating:
3.0

Customer did not leave a comment.

Harold Harrison 
Rating:
4.0

Excellent customer service and personal attention. I’d rent here before any other location nearby.

dawn smith 
Rating:
5.0

Customer did not leave a comment.

Isaac Sapp 
Rating:
5.0

Customer did not leave a comment.

wayne steele 
Rating:
5.0

Customer did not leave a comment.

Kayla Rushing 
Rating:
5.0

Customer did not leave a comment.

wayne steele 
Rating:
4.0

Customer did not leave a comment.

Ricky Hamm 
Rating:
3.0

Customer did not leave a comment.

ROGER HURST 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Ramsey 
Rating:
4.0

Customer did not leave a comment.

robin freeman 
No reviews have been submitted for this location.

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