Drop off app would not work. Trouble accessing anyone from u-Haul for assistance. Check engine light came on ( at the end of the trip). Back of the truck had not been swept at pick upKenneth K.
Customer Reviews for Dave Grayson Storage
(Distribuidor de U-Haul del vecindario)
Maysville, KY 41056
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.: 10 a. m. - 5 p. m.
- Mar.: 9 a. m. - 12 p. m.
- Mié. -vie.: 10 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 1 p. m.
- Dom.: 10 a. m. - 1 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Make business presentable... beer cans and trash laying around. If there hadn't been other Uhaul vehicles/trailers I would not have known to leave it there.Samuel A.
El cliente no dejó un comentario.Angela H.
i dropped the trailer off on 3-19 per the conversation i had with location. on 3-22 i get a message that trailer not dropped off. i sent pictures of the dropped off trailer to lady with uhaul showing it there with buildings etc.. in the back ground. get a text around 3-31 that i havent returned trailer. called uhaul talked with same lady she asked for pics. as i went to type in her info it popped up. the same lady i sent to on 3-22 so resent. i get a certified letter in mail on 4-4 that i was responsible for trailer and would face prosecution if not returned. Called again this ladies name was Marilyn. she was awesome i sent her the pics and got immediate feed back the following day that trailer was returned on 3-19. I do not understand the confusion. the trailer was dropped off exactly where i was told to over the phone with pics to prove it. and it took over 2 weeks to resolve. Seems like someone was wanting to take advantage of me since i picked up in Fl and dropped off in Ky.Marty T.
Service was excellent!!! Had the van ready and was easy to work with them.rodney S.
I was supposed to pick up a U-Haul at L&L Auto in Tollesboro. They were closed and did not have our truck available. I had movers waiting on us and no truck. I had even received confirmation the truck was there and ready for pick-up. Thank God, there was one available at the Maysville location and the owener of the business was very polite and helpful.NATALIE L.
No one was there during the time they said the office would be occupied, and there was a large pile of junk in front of the office . A woman, presumably the owner (and obviously a loony-tune) called out from a nearby residence and asked us what we were doing in a very accusational tone - as we were returning the trailer. My friend who was with me was smoking a cigarette. I don't let people smoke in my car, so we stood there until he finished and then we left. Bad experience!Henry H.
Door was open but there wasn't anyone at the site. They are also supposed to call me which has not happened.WILLIAM P.
nobody was there to talk to there was a drop box onlyMindy C.
no representative was present at the time of return, however all instructions were clearly posted.MARSHALL J.
El cliente no dejó un comentario.JAMES S.
El cliente no dejó un comentario.Zacharie H.
The format the documents are in should be changed to a PDF format. I could not open any attachments because of the format so I was not able to review anything.Mikel B.
El cliente no dejó un comentario.VANCE H.
VERY HELPFUL AND UNDERSTANDING AND FRIENDLYDONALD M.
NOT to be TRUSTED!Stephen S.
I rented three different units and one was a car transport Trailer, a 26' box truck in which they Dave Grayson Storahe Did Not process the return properly. They Over Charged me for over a Thousand Miles more then I actually drove! This location is NOT to be trusted!Stephen S.
More fuel to startDouglas C.
Lady who runs it is very rude...not very clean place at all...grounds was poorly taken care of...jeremy B.
El cliente no dejó un comentario.Bradley D.
El cliente no dejó un comentario.Dale M.
I noticed after getting out of the truck and back in there appeared to be blood or something on the side of the driver seat. I scrubbed it off the best I could in fear I would be accused and be charged for it or something. Also the location didnt have the truck I ordered. Well they did but they didnt leave the key. Instead of a 10ft I had to take a 26ft which I was in no way qualified nor prepared to drive. They offered me 100 extra miles which was pointless. I knew I would be 10-15 over bc this was the only 10ft near where I was picking up furniture, but I didnt need 100. I wasnt going to be joyriding. It said my reservation was guaranteed or they would give me $50. I'm curious to see if that will actually happen bc it hasnt been mentioned yet. All the boxes were unlocked so anyone could have taken a truck at anytime.its a secluded lot in the countryAmy S.
Had a non working tail light , the fenders were both half broke , they would not adjust the chain witch caused it to drag- I pulled a bronco ii with it to Michigan at night! I was not pleased with the experience-or the broke light but the trailer towed fine- nice and light!Theodore B.
El cliente no dejó un comentario.George P.
El cliente no dejó un comentario.Charissa W.
El cliente no dejó un comentario.Zachary P.
The girl was asleep when we got there. She had to call 3 people to resolve issues with mileage. Was very dissatisfied.jeremy R.
Making MovesJon L.
excelente ubicaciónjon L.
great placejon L.
El cliente no dejó un comentario.john P.
Make sure the confirmation email has correct time you can pick up truck had to wait an hour for it to open and then another 20 minutes because person was late opening store. Was put behind schedule over an hour and half later while having to pay moving people who were waiting on me to get truck thereAndrew S.
El cliente no dejó un comentario.Douglas W.
El cliente no dejó un comentario.Timothy B.
El cliente no dejó un comentario.James E.
El cliente no dejó un comentario.Andrew W.
El cliente no dejó un comentario.David S.
Very nice people. Truck was well maintained. Would definitely recommend to anyone.Sheila C.
El cliente no dejó un comentario.Gary B.
The trailer smelled like dead mice! We had to pick up a mattress and now it smells really bad! Speaking of smells, the office worker was smoking in the small office while waiting on me. She was nice and efficient, but I could hardly breathe.Melinda T.
El cliente no dejó un comentario.Michael T.
I was charged over $7 for fuel despite having put $10 in myself. Contrary to what the workers claimed, the fuel gauge was not halfway between 1/4 and 3/8. It was right on 1/4. It was closer to 3/8 when I brought it Bach than when it was when I picked it up. I took a picture of the gas gauge when I dropped it off. I guess I should have done the same when I picked it up.Dan H.
El cliente no dejó un comentario.Teresa H.
El cliente no dejó un comentario.Raegena N.
El cliente no dejó un comentario.Tom K.
office needs to look more professional.robert B.
Great .. Blessed people .. Will use them again if or when I need one!!LISA K.
MAKING MOVES this place is always on it , great location easy to find girl in the office was amazingjohn L.
MAKING MOVES THIS IS THE ONLY PLACE TO RENT A TRUCK OR TRAILER BEST LOCATION AND SERVICE IN MAYSVILLEjohn L.
Best in Maysville New location is perfect Making Movesjohn L.
A+ customer service Fast , efficient serviceAnthony P.
Clean the trucks before use. I will say that the staff was friendly and accommodating. Lot is unpaved and muddy in the rain. No signage or indication of business ingress.david M.
El cliente no dejó un comentario.Segille J.
El cliente no dejó un comentario.GEORGE P.
El cliente no dejó un comentario.brian M.
Only place I will use Very professionaljohn L.
The gentleman at the maysville, ky location and I would recommend anyone to them.kim J.
Everything was Greatalberta R.
Best Uhaul place in maysville Absolutely Very nice , clean I've been to other in area that are rude and dirty BEST IN MAYSVILLEalberta R.
El cliente no dejó un comentario.James H.
Charged way to much for gas only needed 1/8 of gas charged 57 bucksSteven M.
Someone should be at the location when the posted hours say the place is open. U-Haul customer service at its finest. Lol that's a joke just like U-Haul.Sheri A.
Izzy is the best. Always available and willing to help me with my needs. Tim SpireTim S.
El cliente no dejó un comentario.JAMES E.
Dave Grayson is really professional. Excellent service and by far the best uhaul rental service I have ever gotten! 5 stars ??I would recommend this dealer over any other in the city of maysville Ky! Keep up the good service Dave and Izzy!!!GREG D.
First of all, when I made the reservation, I was supposed to pick up at the U-Haul location at the House of Bargains in Maysville, Ky. I called 2 weeks prior to make the reservation and again 1 day prior to make sure everything was in order. I was assured that it was. After arriving there, the man proceeded to waste close to an hour of our time before telling us he booked the U-Haul incorrectly and we actually needed to pick the truck up at Tucker Drive. When picking up the truck, the woman checked the gas in it and told us it was at 1/2 of a tank. The paper work said 5/8 of a tank. We were assured that this would be correct and specifically told to fill the truck up to only 1/2 a tank, which we did. Now, 3 weeks later I am getting charged over $30 because we didn't fill the tank to 5/8. I will NEVER use U-Haul again. These were hands down some of the most incompetent people I have ever dealt with. I will be disputing the $30 charge for 1/8 of a tank of gas that was never in the truck to begin with. Extremely poor service. Do not recommend.John D.
El cliente no dejó un comentario.GREG D.
El cliente no dejó un comentario.jessica P.
Could not find anyone when turned the trailer in but was able to call and let them know we dropped it off.ROBIN F.
They were great to help and even arrived early to get us on the road.BILLY H.
El cliente no dejó un comentario.wilma L.
This man text me numerous times saying he I stole his truck when I only used the truck for 4 hrs max. I turned it in at another uhaul rental that I had to rent a furniture dolly from. If I was supposed to.return it to him he should have stated it to me when he rented the truck. He did not have to threaten me. I work very hard to make my paycheck and I don't need him trying to take what isn't his. Bad for your business.Connie C.
Izzy Garyson was amazng to work with!!amy M.
El cliente no dejó un comentario.Harold H.
Excellent customer service and personal attention. I'd rent here before any other location nearby.dawn S.
El cliente no dejó un comentario.Isaac S.
El cliente no dejó un comentario.wayne S.
El cliente no dejó un comentario.Kayla R.
El cliente no dejó un comentario.wayne S.
El cliente no dejó un comentario.Ricky H.
El cliente no dejó un comentario.ROGER H.
El cliente no dejó un comentario.Elizabeth R.
El cliente no dejó un comentario.robin F.
Great location and service A+Crystal R.
El cliente no dejó un comentario.Tim R.
El cliente no dejó un comentario.Charles T.
El cliente no dejó un comentario.wayne S.
It's crazy to charge $14 for safe move if you provide proof of insurance! Also I was told the facility opened at 9:00 am not that I had an appointment for pick up at that time!sherll L.
El cliente no dejó un comentario.Scott H.
El cliente no dejó un comentario.darla C.
customer services was great. I went to another location in Maysville Ky and customer services was not pleasant. Would recommend this location over all in Maysville kyTara W.
Greeted out in front of their lot and they unhooked and parked the hauler their selvespamela A.
Very friendly, they went out of their way to help me.Lori O.
There wasn't a dolly with the truck. I'm not sure if all of them have them, but this truck did not. Do they cost extra? Otherwise it was a great experience and they are great people to rent off from.Lisa C.
El cliente no dejó un comentario.CHARLES S.
There were roaches in the truck really bad! I brought roaches into my new apartment. I will have to get pest control here because of the roaches in the truck. NOT HAPPY!!Kelly G.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Josh M.
El cliente no dejó un comentario.joseph M.