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Marc M
Customer Reviews for Darrow's Motor Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and helpful.
William GSite was clean, easy to navigate, and easily accessible
Israel EI know apps are new way but consider the older generations that are not familiar with using them. Other than that this was good experience at least for having to move.
Hugh HBoth ends of rental agents were great and made it a great experience
William GQuicker text message at time of pickup. I drove the truck away and to my destination a few miles from my pickup location before I received the text message to document the starting fuel level, mileage, condition of the vehicle and license plate number. It’s gotta get to the customer before they drive the truck off the lot.
Jeff SYou might want to inform customers that the check in process for your Share 24-7 takes about an hour due to uploading photos and waiting for authorization. That’s helpful information to share with whoever is dropping you off to pick up the truck. Thanks.
Bob HGreat experience
charles sfrom my experience everything isjust fine
Basil SThe service provider was pleasant to talk to and was very professional.
Daniel BEXCELLENT CUSTOMER SERVICE. This will be my preferred UHaul location from now on. The owner/operator was extremely helpful and knowledgeable and friendly. Great experience.
Stephen ACheck-in process takes time, but hook-up went smoothly. Trailer was well built and perfect for my task.
Gary MSpray the ratchets on the tow dolly
Steve WNothing at this time!
Frank LThis is not against the pick up or drop off location but I changed the date to a day earlier and uhaul raised it $100 and I called and they took it off but my mileage went down about 25 miles. I would not have put on that many miles if you had offered me a closer place to drop off. I had to back track another 40 miles one way just to drop the truck off. So because I went over the 179ish miles, I got charged an extra $80. Always had a good experience with uhaul but this put a bad taste in my mouth for uhaul.
Teresa MWe were treated very well by the gentleman at Darrow's, and the U-Hauls were well maintained.
Lee RThe service was fine. My only issue is we returned the truck 15 minutes past our return time and were charged for a full additional day. Disappointing.
Gina BThe woman in charge was great. I explained the truck was not clean when we got it. Windshield film, muddy floors, smelled like cigarettes. She was very apologetic.
Frederick SNo improvement needed.
Frank KNo complaints great company
Kassie BI rented a 10’ truck and when I arrived to pick it up, I realized it wouldn’t meet my needs. They very graciously rearranged their rental schedule to accommodate me upgrading to a 15’. Great truck, what a lifesaver! Thank you.
Arden SI'm booked my truck in my trailer a month and a half in advance. The day before pick up of said reserved equipment etc my truck nor their equipment were available for me anywhere within a hundred mile radius. I had to drive 142 miles to pick up my truck and and equipment and drive 142 miles back. Give or take 3 hours in n each directio. The pick up location was definitely an inconvenience to say the least the gentleman who runs that pickup location is a godsent would recommend him and his business to anyone. I would not recommend u haul in any way shape or form. The extra expense time and inconvenience was traumatizing and stressful as hell when moving is already stressful. I will say any employee in person speaking with beautiful. Unfortunately anyone I spoke to on the phone was either ill informed or incapable of dealing with the situation at hand. That goes to locating equipment in a truck that should have been closer to making sure I had a storage unit available. For what I paid I could have paid a private company to come and move everything for me take my advice do not go with U-Haul.
Liana VExperienced great service
Stephen HNo improvements needed.Great customer service. James and Eric extended customer services above and beyond to complete our task. Thank you both for exceptional care for your customers.
George Sless hassle sighning on !!!
Dennis BNothing
kevin cAfter hours drop off.
Steven LThe staff was very nice and helpful!
Kevin JExcellent service and support
Stephen HLocation was great. There is NO cell signal at location therefore "24/7 truck share" will NOT work. You cannot access internet to do the pretrip check in or post trip check out. As far as the selection of trailer or truck availability, it is slim pickins. The location personnel are great. They haven't been diong "Uhaul" very long so they haven't developed the usual"shitty" costomer service associated with "Uhaul".
David FMy only problem was when I tried to return it through the site it would not recognize my location. I spent almost an hour in the cold doing it over and over now they are changing me an extra $20. To do it the next day.
Rose PI paid for the plan for $5 that covers getting unstuck from mud/snow/ice. I sunk into a lawn in front of the house. I called Darrows and they sent someone out who said he could not help. I asked him what to do, and he said I would have to contract with a local towing service myself. I did so, and paid $125 for the job that took less than 5 minutes. Darrows is now saying that they will not reimburse that cost. Please explain what I paid the $5 for that was to cover this situation.
THOMAS P