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Klaus S
Customer Reviews for Darnestown Sunoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It took over 30 minutes to get checked in and get the keys. Something wasn't working with the app?
Randy FHeadlights were non-existent. i could not see the road after dark Gas pumps were off when i took the truck back, so i had to go to another gas station to fill up i had the truck for 11 hours, returned it as directed, place the key in the return as instructed i was billed for three days. the guy at the business didn't have a clue. his job was taking cash payments for gas and snacks. i support Mom & Pops businesses, but this one is the pits. The only exception was Micheal who talked to me on the cell phone Saturday morning.
Robert CThank you for helping us coordinate this for our business use today
Karen KThat place and it’s employees are awesome and the process is very simple thanks for the great service.
SAGHAR SApp was high tech and easy to use. However, it was a little time consuming, especially when returning the vehicle in a shady downtown baltimore location while being accosted by a homeless man.
Matt SI'd reserved online, and pickup and return was easy.
Bruce DExcellent experience, easy get in and get out, smooth transaction, very friendly agent, highly recommended to friends.
James TExcellent service over all
SHUKRI AGreat help from the rental location. Will rent again from this location
Christopher WThe truck I got had 103,00 miles on it and the transmission was slipping going down hill. Kinda scary. Not sure how to report this issue. The gas station attendant was just uncharge of the keys for the truck.
Diane BI will definitely use u-haul again if needed
Zhaochun CWas pretty simple process. The location is a gas station so pretty bare bones regarding u-haul but everything was what I needed. the only complain is that I was 2 hours late to get the van and my reservation got cancelled without any text or email warning. That's probably in the contract somewhere but had i gotten an alert I would have been there sooner. The van was still there and I was able t remake the reservation and be on my way.
LEE MEasily pick and easy drop off.
Mark WThe van was really nice and clean. Thank you!!
Paulette MQuick and easy check it and receiving keys !!
Steven EThe vehicle been rented was poorly maintained not running well with Service engine lights on from the time that it was picked up, not running well throughput as I had to call the center where I rented it from twice. I felt that the center should have offer a discount from the price due to the inconvenience as I have to drive the truck under 50 miles an hour the entire time out of fear of braking it down on me causing to stop on my way causing a further delay to my planned trip which I find not to be acceptable . Not a positive experience!. I have pictures on file of what the dash looked on 3 different service lights look like should someone at U-Haul wish to contact me about it. .
Juan ZSteering wheel was wobbly and it was not easy to keep the car stable. Tire maintenance light was on and the car was too slow and when you are uphill it was really really slow
mustafa bGreat customer service. Very friendly
Dawn VGreat person handled my rental experience renting a truck. The best service I have received for as long as I can remember. If I need a Uhaul truck I know where I'm going. Thank for the GREAT service!
Mark LPlease have someone at the location who has been trained to know how to turn the truck over to a customer. It was not the young man’s fault that he had no clue what to do. When reserving the truck all necessary information could have been entered in the system ahead of time: license numbers, credit card, proof of insurance any additional drivers and their information. I should have walked in given my ID and gone on my way. Instead it was 40 minutes only to get into a filthy truck. Lost a customer forever
Marissa WVan in great condition.
Stanley LSuper easy transaction! Very helpful staff.
Katherine HBoth pick up and drop off store clerks were excellent to work with.
Michael MWindshield wipers were terrible. The rest was great... good rental!
Tim AI misunderstood when I was asked if I had insurance. I said "Yes" because I have insurance - not because I wanted to be upcharged for it. Would have been best if what was submitted via the online reservation was just followed.
Boris JThe horn on vehicle was not working. Second time I received a vehicle with broken horn.
Elizabeth CWanted to do it all via phone. But when I got to location told me no vehicle was assigned. So I needed to go inside & get help. This was the only issue I had.
Gregory SFirst time I had rented from this Sunoco as I have used other UHaul locations...the staff there, availability, and cleanliness of the vehicle was outstanding...highly satisfied.
Gregory MThe person at the counter was very helpful.
Geoffrey LKey to front doors did not work and the AC did not work. It was a very hot day and the AC would have been nice to have. Is it possible to be given a discount due to the discomfort of the travel time in the van?
CAROLE VAll process was great and professional
Kara SFast and easy pick up and drop off. Van was very clean and drove well.
Russell BToo many cars parked and not enough space to park the U-Haul.
Mark RThe parking space was grossly inadequate for the the size of truck (26 ft) I was returning. I had difficulty navigating the space. The clerk behind the counter was also very slow.
Chinwe EThe fuel was not full as stated in my contract. I did return it full.
John VEmployee was very knowlegable and friendly.
Angela AThe first truck rented to me had "Check Engine" light on and wouldn't drive forward. 2nd truck worked fine. U haul Employee was very nice.
Laura GThe self checkin didn’t work so I had to do in person. The man at the Sunoco was very helpful.
Richard TFix (or better yet - get rid of) the smartphone app - it is worthless: doesn’t save your personal data so you have to enter it again upon finishing order, photos won’t upload when you return after hours - bit do through the website - very aggravating at 11 p.m. when you still have to drive home. Outweighed and crossed out all the good vibes from the experience.
Alexander KThe service was excellen!
Lydia SNot about this location, but in general. Everyone does not live and die by the smart phone. Please don't just assume that all communication should be sent by text that requires internet.
pat cThe service was excellent the was very nice and clean I would let my customers to use the gas station to rent a truck.
Mohsen PGreat service! Thanks a lot!
Huaiyu ZExcellent service all around. Very efficient and helpful. Was in and out in no time. They were also very friendly.
George PI need to make note that the office clerk was very helpful and corteus. He finished the delivery because I couldn't do it online.. Moreover he found I had dropped my driver's license and kept it for me until I returned.
GEORGIOS PThis was the easiest U-Haul rental I ever participated in. The vehicle was ready, the checkout was fast, and the vehicle was clean and fully operational. I brought the vehicle back and was back in my own car in 5 minutes. I have rented here before and this is my preferred location to rent from. Thanks!
Gregory DThey should allow one way to drop off at any u-haul location too! Thank you
PAMPHILE AWill use again. Very friendly staff. Nice experience.
YOAV PUHaul truck wasn't clean. I had to use sanitizing wipes. Well maintained, yes, as it worked and I had no issues with the vehicle. Location was convenient for pickup.
Leon LThe Indian American guy working the counter was very rude, and didn’t have any good customer service
Kaliem SGreat Service!
WILLIAM BLocation and equipment were very good. The salesperson was also very helpful and fast.
Emmanuel MExcellent and friendly service.
JACQUELINE MThe truck was in very bad shape. Besides having 106,000 miles, it smelled bad and the handle to roll the driver window was broken. I ordered 12 mats and they only had six when I picked up the truck. No explanation was given. The attendant when I returned the truck was very impolite.
Guillermo MMake it more clear where the Uhaul trucks are supposed to be parked
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