No improvement neededCorey H.
Customer Reviews for Dans Place
(Distribuidor de U-Haul del vecindario)
Cumberland, MD 21502
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.- dom.: 10 a. m. - 2 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The owner was not there at all. After hours pick up was not agreed upon in my reservation and I could not initially complete the pickup. I traveled a total of 4 hours back and forth trying to get the truck. The owner should be held responsible.Douglas S.
The location selected online was not really a pick up location and that caused a lot of confusion and extra driving around on the day of the pickup. The issue is really with the online reservation system. It should not let you select a time and location that is not valid.Lois S.
Free rentals 😂Clifford S.
Owner was helpful and answered any questions we had.Kenneth S.
Dan was very helpful. His recommendations for size required for our move were exactly what we needed. He helped us hook up the trailer and get on the road quickly.Kendall C.
Dan and Tammy were absolutely amazing to work with! We had forgot to reserve our U-Haul right before college departed for the summer. We could find no U-Hauls within a 50 mile radius and were told online we would be unable to get a U-Haul for our dates. I called Dan at Dan's Place and he went above and beyond my expectations! Not only did he make sure I had a U-Haul by my move out date, but he personally drove 50+ miles away just to bring me a U-Haul to rent. That's customer service! His wife handled all of the technical paperwork and answered all of our questions putting us at ease for our move. The dog was super cute too :). I cannot recommend Dan's Place enough, and even though I no longer live in the area I will be telling everyone I know to use them!caitlynn H.
Dan was very friendly person to deal with made it quick easy and painlessKRYSTAL N.
Dan is the best!Terri E.
Once we arrived from cumberland md to dundalk md my truck had zero straps on it. Dundalk said my car was strapped completely improperly and were surprised it didn't come off on the highway. The woman was very nice and looked like she knew what she was doing. I was very shocked and disappointed.Dechandra W.
Awesome service and pleasure to do business with this location . GraciasWilliam B.
Trailer leaked water over all the property inside. I called to file a claim, kept on hold for OVER 2 HOURS and was never able to talk to anyone who actually helped me. I am reQuesting a full $500 claim for property damageDan C.
Tammy explained everything to me. She was very nice I'll definitely come back again to rent a uhaul from her. She definitely knows what she's doing.Amanda M.
This is the best place to get a Uhaul in the area. Will recommend.William H.
El cliente no dejó un comentario.William L.
El cliente no dejó un comentario.Peter C.
Great experience. Best Uhaul dealer in the area.William H.
The gentleman running this location was fantastic. The process in getting the truck was smooth and simple, thanks to the guy running this location. I would highly recommend visiting this location in the future.Deren M.
Decent trailer. Seemed well kept. They Assisted in connecting the trailer and made sure everything worked which didn't happen at a different location. Will use them again if I have a need.Brock B.
Dan was excellent to work withGary R.
El cliente no dejó un comentario.willma C.
Not a thing.Michael K.
Dani and Tammy really helped me out of a bad situation when my car broke down 700 miles from home. No one else I spoke to that morning seemed interested in helping but they were wonderful and went above and beyond to help me get home.cristy B.
I have rented over a hundred trucks from Uhual this is one was terrible. neither door would fully latch due to front end crash damage, had terrible handling and torque was very weak. Reported to Dan and i'm sure he will report these issues, hopefully Uhaul takes this van off the road.Zack R.
We always rent from Dans Place ! He always has what we need and has gone out of his way to make sure we are well taken care of .paula B.
Very nice location, very helpful people, will always go back there.Bryan J.
El cliente no dejó un comentario.Blair K.
Made sure everything was in working order and I would highly recommend dan's place.Jeff B.
Thanks for the business.anthony W.
Did just an amazing job helping me out and being me ready for the moveWilliam F.
Dan was very helpfulDomingo C.
Inn and out quickly nicely done.Robine R.
El cliente no dejó un comentario.William B.
Awesome place. Very flexible.Sean K.
Owner was fantasticSamuel S.
Exceptional service as always! Tammy and Dan always exceed in preparation of the trucks for our rental. Never a complaint always a compliment from KTK Auction/ Moving Services to Dans Place!Kista M.
They're very nice people , she hooked up the trailer and checked,lights and the whole trailer . I would do this again. Gary CarpenterGary C.
Very courteous service and good equipment that's why I and my friends go to Dan the u haul man.TIM M.
Best local location in the area! Dan & Tammy Fisher take pride in their rentals and show respect for every customer this is why KTK Moving Service will go no where else but to Dans Place for our trucks.Kista M.
El cliente no dejó un comentario.TERRENCE C.
Owner is very nice, easy to work with and helpful. Location is easy to get in and out of for pickup and dropoff of the equipment.John H.
Dan is awesome to work with and takes good care of his customers.Kayleana B.
My experience with Dan was above and beyond. He's a good hearted person that looks out for his business and customers. I moved to a place where I don't know anyone. I needed a ride back home after drop-off and Dan was nice enough to drop me off at my new home. If the rest of the people here are like Dan I think I made a good choice to move here. Thanks for all the help Dan your a good guy.James M.
El cliente no dejó un comentario.Gregory A B.
El cliente no dejó un comentario.TRACY B.
El cliente no dejó un comentario.JILL S.
El cliente no dejó un comentario.WILLIAM B.
Check in took a long time and the running lights did not work.Juan L.
El cliente no dejó un comentario.LARRY H.
There are no ways to improve this service. Dan was fantastic. His customer service and integrity above reproach. I would recommend Dan's Place to everyone.lenna M.
El cliente no dejó un comentario.David R.
Dans place is a very friendly location. I have rented from them several times, and every vehicle or trailer I have rented are clean, and well maintained.Michael W.
Dan and his wife were excellent in their assistance of selecting, explaining, and providing excellent customer service to me for this trip. They even selected a few possible drops in Texas for me when I arrived home. This was my best experience with U-Haul Rentals having had many passes rentals through them. Thank you Dan and staff.gary M.
El cliente no dejó un comentario.Zachary H.
The stated gas on the paperwork was about 1/8 of a tank more than what was in the truck. I showed the lady at the counter who sat in the truck and told me the paperwork was correct and never wrong, and she would not change the paperwork. The paperwork clearly showed more than 3/4 tank and the truck clearly had under 3/4 tank. With current gas prices this cost me about $25 more for the rental.Mike P.
I owe Dan a review. I've went to Dan's Place several times over the last few months. Dan is the best Uhaul dealer I've ever had to deal with. He's honest and knowledgeable! Dan's the man!Derek J.
The guy was very friendly & inspected the truck and was quick in getting us checked out. I called in advanced to make sure he was going to be there since we returned the truck a day early. He was having computer issues & apologized to us that he was on hold with you guys when we showed up. Easy to get in & out. Great locationDontina K.
El cliente no dejó un comentario.Scott M.
My first time renting a U-Haul. A good experience overall. The owner explained everything in detail and was very helpful.harold S.
Nothing I live in Cumberland and I come there to rent because they are very nicemarie E.
Dan made it easy and safe return! Very friendly!victor L.
El cliente no dejó un comentario.PAMELALYNN M.
Nothing, great rental experience!Zachary A.
Dan was wonderful, he explained everything with great details. I would use Dan again and will definitely recommend his services to my friends.Kimberly M.
El cliente no dejó un comentario.Alexander K.
Dan was amazing to deal with. Very friendly and knowledable. Wish he was closer so I could use him more.James L.
El cliente no dejó un comentario.nancy S.
There were chips in the door of the truck. This location wasn't as bad as the entire uhaul experience. They at least fixed all the issues but working with Uhaul has been a nightmare! Dans Place fixed everything uhaul continued to mess up even after 3 phone conversations with them!AIMEE S.
Great place excellent service very friendly and very helpful! Very much recommend!Gerald L.
This place does not comply with its posted hours or contact information creating extra time and money to get your deposit back Dan closed early nd in t answer his cell. I had to drive an additional 90 MI l es and take two hours to mak the specia) trip back. Dan even to l d and showed me several others who he still owed money to. Sounds like a scam to keep your money.Terry L.
El cliente no dejó un comentario.Edward I.
The people at the physical location were great! I get the feeling that owner/operators such as these save your reputation. Your website comes off as scammish, sneaking in prechecked upsells that aren't needed and not noticed until after completing the process. I didn't feel good about booking on your site. It would be wise for corporate to adopt the local operator's mentality. This review process is another clear example. Not a single question is asked regarding the corporate side of the experience, only local operations.Matt S.
El cliente no dejó un comentario.Stuart S.
Nothing they were fabulousshakor B.
Great Customer Service!!!!!! 10/10Justin D.
El cliente no dejó un comentario.Kista M.
El cliente no dejó un comentario.JAMES E.
El cliente no dejó un comentario.Butch W.
El cliente no dejó un comentario.MICHAEL M.
Dans place is always my first choiceClatter L.
Dan did a great job hooking me up with a car carrier. Smooth rental process. UHaul needs to distribute the car carriers more efficiently 路â€â™‚ï¸ Had to drive over one hour from my home to pick up this trailer. That's not customer friendly.Kevin C.
Very smooth transaction, excellent service, will use this service every time I need equipment.albert B.
El cliente no dejó un comentario.Charles N.
El cliente no dejó un comentario.BRIANLEE P.
El cliente no dejó un comentario.PAIGE L.
Dan, the owner of Dan's Place was the most knowledgably, helpful, courteous, and friendly person I have ever dealt with in my 45 years of using U-Haul east of the Mississippi (I've never rented west). The equipment was in top-notch condition and ready to go, and check-out & check-back-in was quick and effortless. As long as I live within 50 miles of Dan's Place, I will only use him for all of my U-Haul truck, trailer, or storage needs. Well done Dan!Barrett C.
Went out of way to accommodate mesonya R.
Very nice highly recommend danMiranda P.
Dan was awesomeSean B.
Amazing customer service friendly and always go the extra mile for usKista M.
Not so high on priceamanda T.
Be careful with uhaul online!!! Ordered a 6x12 ramped trailer to show up and be told they do not offer that length at that location and could ONLY get a 5x9.. No discounted rate, same price as longer one and was it was already billed to my card when my driver showed up!!!!!! Customer service Wanda was a freaking joke and said the closest place i could get the trailer i needed was about 7 hours from the loacation i requested. She also acted like it was no inconvenience at all for me. Also claimed a tech tried to reach me to let me know they didnt have the trailer i reserved and deposited money for through a phone call but i was at work and missed it The 800 # said i should have answered the phone and i would know it wasnt available at the small uhaul place but they are at the larger ones. Totally ridiculous!!! Why would they reserve something they didnt even offer???!!! I would not recommend online reservation at all.!!!Amber M.
Quick, courteous and straight forward customer service. Dan from Dan's Place was amazing to work with.Daniel B.
The person who checked out our truck to us was very competent in explaining about the truck and rental regulations. She made us feel confident in using the truck.William M.
Professional and Courteous 100%. We accidentally forgot our equipment in truck Tammy took the time to contact our business and get it returned to us promptly. Now that's common respect for the customer! Not like our last rental from Pit and Go some of our moving straps got left in truck we never seen them anymore when we called immediately to retrieve them they were gone, trucks cup holders were filled with cig butts cig ash's and filth through out the cab and the disgusting smell in cab. Dans Uhaul is the place to go! If you want the best service, honestly and cleanliness of a truck go see Dan!Kista M.
Tammy was extremely professional and kind:-)MICHAEL L.
Teach all representatives to be like Dan great knowledable guy to work withstephen D.
Very friendly and helpful. A+Shayne M.
Dan made arrangements to have a truck, he didn't initially have on site, available for my rental date. He was very thorough explaining the billing items, and the operation of the truck.Ron R.
Dan is a very sincere guy that loves his job! Very quick and helpful to get you out on the road and answers all questions. Rented couple times and will always go back and highly recommend Dan's Place for moving needs.FRANKLIN J.