Customer Reviews for Dans Place
(U-Haul Neighborhood Dealer)

1,621 reviews

15800 National Hwy SW   Cumberland, MD 21502

(240) 284-5059

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 10 am–2 pm

Services at this Location:

Contact Us

(240) 284-5059

15800 National Hwy SW
Cumberland, MD 21502

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 10 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Outstanding service! Dan was a pleasure to work with!

Ron Ackerman 
Rating:
5.0

Continue providing good customer service

SCOT TAYLOR 
Rating:
5.0

Customer did not leave a comment.

Adam Logsdon 
Rating:
5.0

Customer did not leave a comment.

John Porter 
Rating:
5.0

Dan was easy to deal with and knowledgeable of the equipment!

Nathaniel Rumer 
Rating:
1.0

My truck leaked around the driver side rear wheel well. It soaked many of my belongings.

Gary W Hankins 
Rating:
5.0

I have a choice of many Uhaul locations. Dan’s place is the best.

lee squir 
Rating:
5.0

Customer did not leave a comment.

Gene Poland 
Rating:
5.0

Customer did not leave a comment.

Scott Crosser 
Rating:
5.0

Customer did not leave a comment.

Erick Lanham 
Rating:
5.0

Fast and friendly

Robert Gomer 
Rating:
5.0

Excellent customer service!!! And very friendly and professional staff!!

Elizabeth Patterson 
Rating:
5.0

As always, love Dan! Ain’t no one that takes care of ya like Dan does! I’d bet my life that dans place is the best U-haul location that exists in the entire Northeast! Thanks again, Dan!

Kevin George 
Rating:
5.0

Nothing, very good experience. Dan was very nice and helpful. He went out of his way to take care of me and make my experience great.

milton n knippenberg 
Rating:
5.0

Very friendly customer service

GeorgeWilliam Myers 
Rating:
5.0

Dan was very helpful and answered all of my questions. He also gave me helpful information and tips for the motorcycle hauler. I will definitely recommend him for renting trailers/vehicles.

Erik Meininger 
Rating:
5.0

Customer did not leave a comment.

george locke 
Rating:
5.0

No fault of Dan’s, but a previous renter damaged the truck I used and it leaked on the passenger side of the box! Might want to have that addressed! But as far as Dan’s Place, 5 stars, all the way!!

Greg McKenzie 
Rating:
5.0

Dan is extremely good at his job from the customer’s perspective. He’s quick to respond to text even after hours and is friendly & respectful in his interactions. He explained everything thoroughly and made sure I understood everything correctly.

debra weisenmiller 
Rating:
3.0

Customer did not leave a comment.

SCOTT RUSH 
Rating:
5.0

Great guy! Super friendly and helpful! Equipment was ready and in great shape. New tires, chains and wiring. Fantastic experience.

Brian Fullerton 
Rating:
5.0

Great people, great equipment. Very helpful

Levi Otto 
Rating:
5.0

Everything was great! Owners made a special effort to accomodate us!

Valery Broadwater 
Rating:
5.0

Dan was awesome to work with. He did the majority of communication through text which made things easier for me.

Patrick Frank 
Rating:
5.0

Service was perfect.

Lisa Hoppe 
Rating:
4.0

Make check in less of a hassle and let us complete the process of providing contacts for you to verify us with before we get to location to pick up. Spending half an hour in a car full of screaming children while desperately trying to find people who can answer the phone IMMEDIATELY and verify who we are is it's own special hell and literally makes me never want to use uhaul again.

Jacqueline Monforton 
Rating:
5.0

Great people to work with!!!

stacie mast 
Rating:
5.0

Dan U Haul is easy to Get to and Lot easy to maneuver , Dan and wife always Helpful good Customer Service do all your pre registration and it matter of 15 minutes your out of there

Gregory A Bosley 
Rating:
5.0

Available, friendly, and efficient! He did not charge me for after-hours drop off, which was SUPER helpful, and ensured I didn't have to stress and hurry. Wonderful!

Holly Wik 
Rating:
5.0

Dan was very personable and happy to help. Truck was ready upon our arrival and transaction went quickly and smoothly. Communication prior to pick up was amazing and I would definitely go back to Dan and rent equipment from him and his business.

Luka Djordjevic 
Rating:
5.0

Customer did not leave a comment.

MARK ASHBY 
Rating:
5.0

Dan is being helpful in the process of correcting the extra charges that he charged me due to the clerical error at pickup.

Ian Wimer 
Rating:
4.0

Customer did not leave a comment.

ANDREW HEFT 
Rating:
5.0

Nothing. Pick up and drop off we’re so easy. The trailer was well maintained. The wheel slot in the front worked perfectly for hauling our motorcycle.

Bob Canan 
Rating:
5.0

Customer did not leave a comment.

DANIEL MOONEY 
Rating:
5.0

Customer did not leave a comment.

Maria Warner 
Rating:
5.0

Everything went perfect..great customer service..I would recommend them for sure if need be.

Deanna Phillips 
Rating:
5.0

Customer did not leave a comment.

bobbi eyler 
Rating:
3.0

Could only tell I was in the right place by all the UHaul rentals left in the area!

MICHELE BEERNINK 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Sears 
Rating:
1.0

There was no one there at the location to check the vehicle back in so I had no assistance in doing so and I waited 30 minutes had to call and I couldn't get anyone on the phone so I had to call another location and make sure that that was okay for me to drop the keys in the box there and the location that they changed it to the Dan's location no one was there but the first location I was supposed to drop it off at there were people there and I was told they were closed overall this was a horrible experience and I will never use you all to move ever again nor will I ever recommend it to anyone ever

Ryan Baker 
Rating:
5.0

Customer did not leave a comment.

Aaron Schafer 
Rating:
5.0

Customer did not leave a comment.

Shanda Connor 
Rating:
5.0

Customer did not leave a comment.

Steve Broadwater 
Rating:
1.0

I was charge $208, and the reservation that I saw was $68, I wanna know where these extra charges come from, I aint.using this location again

Tyler Douglas 
Rating:
5.0

Customer did not leave a comment.

Steve DeStefano 
Rating:
5.0

Customer did not leave a comment.

Joshua Hutchens 
Rating:
5.0

Customer did not leave a comment.

ruth weinberger 
Rating:
5.0

NOTHING AT ALL !!!!! reception ist was very polite and very helpful. Answered all my questions.Very professional, had a great personality

Kevin Herrell 
Rating:
5.0

Customer did not leave a comment.

Amie Annan 
Rating:
5.0

Superior’ Customer Satisfaction Highly recommend this location for all your moving needs.. Thank you to Tammy for keeping our business going Kris KTK Moving Services

Kista McKenzie 
Rating:
2.0

Do not rent any trucks that have a red engine signal displaying on dash. I pointed out the red engine light and was told do not worry about it, the truck runs fine. Note..the truck was running when I got there for pickup... I drove the truck approximately 5 miles to get furniture. Turned off engine, loaded truck which took about 2 hours. Got back into truck ...would not start, required a jump. Drove to Loves Truck stop, about 10 miles...turned off engine, would not start back up. Required a jump. Drove truck about 155 miles to home, turned off engine..would not start back up. Drove truck to U Haul to return, reported problem. Grade for this rental..F minus...

james nelson 
Rating:
5.0

Dan and his wife are very accommodating and the pickup and return process was very quick.

Steve Wilson 
Rating:
5.0

Customer did not leave a comment.

Joshua Hutchens 
Rating:
5.0

Customer did not leave a comment.

Ruth Derry 
Rating:
3.0

Good

Serghei Zgurov 
Rating:
5.0

Dan was super helpful great guy with his wife

Guilfoyle Rowe 
Rating:
2.0

Customer did not leave a comment.

Jenna Delaney 
Rating:
5.0

Representative was very kind, courteous, and helpful. She went above and beyond to help me.

DANYEL WARD 
Rating:
5.0

Customer did not leave a comment.

Eric Land 
Rating:
3.0

Customer did not leave a comment.

DJ Lesko 
Rating:
5.0

Customer did not leave a comment.

Tyra Abe 
Rating:
5.0

Really no improvements Dan is awesome a great sales person and very professional he treats you great couldn’t be more happy!

Dave ake 
Rating:
5.0

Customer did not leave a comment.

Matthew Emerick 
Rating:
5.0

Customer did not leave a comment.

george nolan 
Rating:
3.0

It was so cluttered and muddy

David Pheasant 
Rating:
5.0

Customer did not leave a comment.

Greg Baxter 
Rating:
5.0

Customer did not leave a comment.

Donna Hoffman 
Rating:
5.0

The owners are friendly and aim to please the customer. I rented a trailer and they helped connect it safely. They valued my experience and wanted to make sure I was safe. I would highly recommend Dan's Place to rent any UHAUL equipment.

MOLLY MAGEE BARRA 
Rating:
5.0

Lower your price on rental equipment it way higher than it used to be

Lovell Gilman 
Rating:
5.0

Customer did not leave a comment.

SCOTT ABER 
Rating:
5.0

Providing ratchet straps would be a nice perk.

Mike Witt 
Rating:
5.0

Customer did not leave a comment.

Michael Kennell 
Rating:
5.0

Nice people to work with.

louis wang 
Rating:
4.0

Customer did not leave a comment.

Gilbert Wolford 
Rating:
3.0

The whole thing is a mud hole with a sheet of ice over it. Exactly what you want to park a moving truck on and then walk across for 50 yards.

Jesse Wineland 
Rating:
5.0

Customer did not leave a comment.

Derek Hummel 
Rating:
5.0

my go to place for U haul , always great service for either pick up or drop off

Gregory A Bosley 
Rating:
5.0

Customer did not leave a comment.

James Farrell 
Rating:
5.0

The person whom helped us, Dan was amazing and went above and beyond. We didn't really know the area and he explained and gave very helpful tips and taught us new things about the area and how to get to places. He was extremely kind, patient and made sure that he could do anything to help assist us in any way. Will be coming back to his location if need a uhual just from the experience, timely manner and cleanliness. Thank you again, Mr. Dan!

Brittany Wilson 
Rating:
5.0

Customer did not leave a comment.

James Miller 
Rating:
4.0

There was plenty of room to get my truck and trailer in. I was charged gas-- and I think overcharged, but this is something that I cannot prove. Gas IS high, I suppose...

Karolyn Seidl 
Rating:
5.0

Not doubling the fees from set price

Kimbre Laurencin 
Rating:
5.0

Very helpful-Thanks

GERALD CROSS 
Rating:
5.0

Customer did not leave a comment.

greg geiger 
Rating:
4.0

I stopped my rental at this location and because the operator was unavailable her allowed me to leave my trailer on his lot on a location convenient for me. That made it very easy to disconnect and pull through without having to back into a specifics spot. So it was a very fast and simple return. Furthermore, he sent me a receipt very promptly. It was easy all around and I would happily use both locations again on the future.

Tom Conroy 
Rating:
5.0

Customer did not leave a comment.

michelle clise 
Rating:
5.0

Dan was a very helpful individual! Best customer service I’ve ever had with U-haul!

Danielle Thompson 
Rating:
5.0

Customer did not leave a comment.

Matthew Eichhorn 
Rating:
3.0

Customer did not leave a comment.

Bob Beachy 
Rating:
5.0

Customer did not leave a comment.

Ryan Leedom 
Rating:
5.0

Dan always goes above and beyond to accommodate our business his trucks are always clean and Road ready. Only location our business will recommend to our customers

Kista McKenzie 
Rating:
5.0

This type of truck can have gas filling issues which makes filling up 35+ gallons take twice as long. Most types of pump would trigger the auto shutoff so you could only squeeze the handle about half way.

Peter Churchyard 
Rating:
5.0

little less exspensive would be nice

Daisy Anthony 
Rating:
5.0

Awesome and very courteous. We even needed extra days on our contract and they allowed us to take as many days as we needed to get moved. I recommend these two to anybody who needs a truck to move.

Bret Stump 
Rating:
5.0

Customer did not leave a comment.

Frank Palumbo 
Rating:
5.0

Customer did not leave a comment.

Christopher Wade 
Rating:
5.0

Customer did not leave a comment.

adam kitis 
Rating:
5.0

Customer did not leave a comment.

Robert Foltz 
Rating:
5.0

I would highly recommend this uhaul rental place (Dan's Place 028531) to anyone who is needing a Uhaul or any of their other equipment like a dolly, trailer or anything else that they have. Moving is stressful enough in today's society with the outrageous price of everything. Daniel went above and beyond to ensure that everything was correct and that I was a satisfied customer. The world needs more small business owners just like him. I will definitely return to the same place in the future if the need should arise for one of the services that they offer.

John Donaldson 
No reviews have been submitted for this location.

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