Everyone was great I have no complaints
Staats B
Customer Reviews for Danos Detail
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Agent at the location was very helpful and courteous..
Biju JDon’t take advantage of a customer who is in an emergency situation!
Alan SHave documents printed and highlighted before the customer arrives to save time and get them out the door quickly. Also, the truck rented needs to have a front-end alignment. It was very loose and all over the road.
David SEasy drop off center. Would definitely recommend. Personnel very friendly.
Laura GTo date, I've rented a Car Hauler 4 times and one of their largest trucks from this location over the past 2 - 3 years and never had an issue. Friendly staff and great customer service at this location. If renting from U-Haul in Jackson County or surrounding areas, I highly recommend using this location.
larry tNA
Jessie ERented twice from this location. Both times vehicles were available for pick up. Process was quick and easy, the vehicles were clean and well maintained. The customer service is great. Employees at Danos Detail are polite and knowledgeable. Very pleased with the renting experience.
Albina RCorrect auto-loader hookup. The office worker didn't want to stand in the inclement weather for proper hookup and inspection I suppose. I prefilled all my info for quicker checkout and was still asked all these questions despite the employee having all the info already on their screen. These 'mom and pop" locations nickel and dime customers for everything. Mobile pickup is the way to go for sure. I've spoken with corporate in Pheonix and realize there is an issue sometimes with these small locations.
Kyle TBack of box truck was dirty but she said she would clean it. I said I would take care of it, no problem. But the cab smelled like cigarette smoke. Would be nice if truck had more than just a quarter tank of fuel. I am used to picking up trucks that are at least 3/4 full.
Robert WThe staff at Dano's is great.
William SThe experience with Danos Detail was one of the best rental experiences I have ever had. The communication was outstanding and my truck was ready and waiting as promised. Because of the Danos Detail Team, a difficult, multi state move was easy and smooth. Thanks for a great experience!
RICK MAlways excellent service!
RICKY RThe staff at Dano's is always great.
William SHave rented from another location in Jefferson and this one is much better. The representatives are friendly and helpful.
Robert BOne of the nicest people you would want to do business with.. she was super
MARTY CThe Athens location did not tell me that a local rental would be +-$100 cheaper than one way. I could have done a local return, but she didn’t offer that option. She only said ‘all I have is local, if you want one way you’ll need to pick up in Jefferson.’ (I had already told her I could pick up or drop off anywhere around Athens, Monroe, Oxford or Covington).
patrick bThe staff is excellent.
William SAll very good
charlie mAll very good
charlie mThe service here is great. Very courteous and professional. And they always go out of their way to make sure it’s a great experience.
Chris SI was able to change my reservation to an earlier date without any problems. They had plenty if equipment and I was in and out in 5 minutes. It took over an hour when I rented a Penske truck last month. I will definitely use Danos Detail again.
Brian DSusan was amazing! She confirmed the truck would be ready and was available after hours to answer a question. Highly recommend this location!
Emily FReserved truck ok. Reserved 36 blankets ND 4 wheel dolly. Didn't have but six blankets and no dolly.
david hGreat service!
greg GThey were closed when we got there so we did not meet the folks but it's a fantastic Uhaul location
WILLIAM HStaff is friendly and helpful.
William SAlways a great experience and very quick, never have to wait around when picking up or dropping off.
Ken BHave rented here several times now. Service is great. The very friendly and helpful. Happy to recommend these guys anytime
Chris SGreat service
DENEEN TFix the trailer. The handle on the wheel the down broke off when I was loading the car causing me to cut my hand.
William SProblems getting the rear door opened, (when you finally pull it off hard enough, it’s absolutely flies up there at a scary rate), then once we finished loading, that same door was stuck in the open position and it took us 45 minutes to get it to go down. The worst part was the day after I returned it and spoke to Susan at the local U-Haul location about the broken door and she said “oh yeah, we’ve known about that, U-Haul just hasn’t come out and fixed it yet” to which I responded “then why the heck didn’t you tell me in advance and why did you give me a broken vehicle? I would like some type of discount to represent our troubles”. She said “I don’t think we can do that, they won’t give you any discount”, so I will not be using U-Haul again.
John TExcellent customer service
Dexter LCustomer service was excellent and very professional.
Dexter LI love renting from Danos Detail. Highly recommended!
Tracy KThere is nothing that we could say. We were extremely pleased from the time we walked in the door and was greeted, helped very promptly she was extremely nice person. We will be back
Kimberly BVERY FRIENDLY ATMOSPHERE. THE EMPLOYEE KNOWS HOW TO ASSIST HER CUSTOMER WITH A WILLINGNESS TO HELP. MY SECOND TIME AT THIS LOCATION AND ALWAYS FELT WELCOMED.
sang yQuick & Fast Service
Robert JLeak in U-Haul but didn’t make any major damage. Location, truck, and customer service are excellent.
Erica MThe service was excellent and the equipment was tip top shape. Performed excellent....
William BMy whole experience was excellent! I would definitely recommend Dano's to anyone going forward.
Kevin SFriendly smiles and such a caring place .I felt like my problems with the stress of having to move was such a blessing knowing this location was so caring .I’ll always speak of there rental services to all in need finding a storage has been my biggest nitemare . This location had a bright sign of glow around them very happy and Professional lady I’ll continue to do business with thank you very much for being there for me
debra Jnothing
Tom TThey're very nice to deal with but with the larger key fobs UHaul needs to send the location a new drop box.
brandon aI was charged for a dolly that was not put in the truck. The transmission on the truck kept slipping and desperately needs an alignment. The facility was alright, easy to find.
Stevie SExcellent family run business. Worked very hard to ensure everybody got what they needed!! Superb.
Karen CCleanliness of rental could use some work but the customer service was great. Moving is stressful but you all eased the burden and I appreciate it!
Kathy HVarify that the addresses and locations are correct. I drove 11 hours to a location that no longer was a uhaul, and had to drive around for 2 hours trying to find one that would have one available for me. I would like for a supervisor to give me a call
Joelys Hgreat service and very timely.
Alan CThe drop box was difficult to find. It should be near the front doorway of the business.
Yolanda HImprove customer service. Lady was mad or something, probably smiling will make it better.
FERNANDO MVery helpful and friendly service!
Mark V