Customer Reviews for Danes Auto Service
(U-Haul Neighborhood Dealer)

2,260 reviews

811 Pacific Blvd SE   Albany, OR 97321

(541) 791-1078

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 10 am–2 pm

Services at this Location:

Contact Us

(541) 791-1078

811 Pacific Blvd SE
Albany, OR 97321

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 10 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing to improve… they do a great job

Erik Kunzelmann 
Rating:
3.0

Customer did not leave a comment.

Aaron Mills 
Rating:
5.0

Customer did not leave a comment.

EDWARD TROTTER 
Rating:
5.0

Customer did not leave a comment.

JONATHAN VILLALTAAVILES 
Rating:
5.0

Make sure you can have your location available when returning. We rented ours for 2 days but returned it within 24 hours yet it could not get my location for some reason to prove it. I did screen shot that it was before the 24 hours but still got charged for 2 days. No one called us back when we sent the having problems with location. This is not on the place we got it from the call back was to come from the main company.

Tammy Bennett 
Rating:
5.0

Man on site was fantastic and helpful. I had issues with website trying to do a self pickup, I’d advise only picking up when they are open and have onsite assistance.

Cassidy Fitzpatrick 
Rating:
5.0

Great Service Will recommend to others

Stephen Parr 
Rating:
5.0

Customer did not leave a comment.

LINDA JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Keith Franell 
Rating:
5.0

Customer did not leave a comment.

Rusty Van Rossmann 
Rating:
4.0

Customer did not leave a comment.

Mitchell Smith 
Rating:
4.0

Customer did not leave a comment.

Paul Naegle 
Rating:
5.0

Great customer service! Thank you!

Ruthie Brooks 
Rating:
5.0

Customer did not leave a comment.

CINDY BITTNER 
Rating:
5.0

Customer did not leave a comment.

Joseph Rood 
Rating:
5.0

Customer did not leave a comment.

Marcus Nere 
Rating:
3.0

Everything was great

Darin Buys 
Rating:
4.0

Customer did not leave a comment.

LAURA GIFFIN 
Rating:
5.0

Customer did not leave a comment.

Adriana Bogdan 
Rating:
3.0

Customer did not leave a comment.

Sheeya Worth 
Rating:
2.0

The app is terrible. It kept reselecting the more expensive coverage after I cleared it. Now I was charged 30$ for something I didn't want. The gas gauge was put back to where it was and I was charged for gas! The I side has sticky marshmallows that I had to clean so I didn't get charged extra. Overall terrible service

Brandee Summit 
Rating:
5.0

Customer did not leave a comment.

Glade Diviney 
Rating:
5.0

Customer did not leave a comment.

Teresa April 
Rating:
5.0

Customer did not leave a comment.

Thomas Hoskins 
Rating:
2.0

The gentleman that helped us was rude. Complained about us using another service location to book and pay for our rental. Even got smart with me in front of my wife. And I had to put him in his place. He was an asshole.

Jason Shepherd 
Rating:
5.0

Customer did not leave a comment.

Richard Nofziger 
Rating:
5.0

Customer did not leave a comment.

Robert Zarr 
Rating:
5.0

Customer did not leave a comment.

Richard Swanson 
Rating:
5.0

Great service. truck was clean new truck

ART QUETSCHKI 
Rating:
5.0

He helped me so much and did things he didn't have to do. I have used Uhaul several times but being 70 yrs. old, towing my car and driving 2100 miles alone was a little more of a challenge. I had several places to choose from but this was the best.

Sheila Gilbreth 
Rating:
5.0

I always use Dane’s to rent my UHauls. They are great!

Daniel Behrens 
Rating:
3.0

Everything at the location was great. My issues were all with U-haul technology. The app is garbage for check in and return. Just use the phone browser. Staff on-site was super helpful when technology failed.

Annamarie Mattox 
Rating:
5.0

Customer did not leave a comment.

Al Christianson 
Rating:
4.0

Customer did not leave a comment.

jeannie salyer 
Rating:
5.0

Customer did not leave a comment.

Gerald Allen 
Rating:
1.0

You charged my card 3 times for a total of $174 and I’m pissed

Roger Naranjo 
Rating:
5.0

Customer did not leave a comment.

Dave Clark 
Rating:
5.0

Customer did not leave a comment.

Jonathon Branson 
Rating:
5.0

Customer did not leave a comment.

Veronica Dauphin 
Rating:
5.0

Great customer service. Thank you!

kellie ANDERSON 
Rating:
5.0

Customer did not leave a comment.

Neva Clausen 
Rating:
4.0

Customer did not leave a comment.

Roy Disney 
Rating:
5.0

Great service

Lauren Olson 
Rating:
5.0

I was very happy with everything and the customer service was spot on.

Jeffrey Phillips 
Rating:
4.0

Customer did not leave a comment.

Ismail Tiryaki 
Rating:
3.0

First truck had a broken driver door handle. I was graciously upgraded to a longer truck, but i didn't need a longer truck. This truck had a horrible lifter knock at higher RPM, which annoyed me the entire trip. The truck was supposed to be full of fuel but it was on 1/8th of a tank, so immediately had to go fill it, which wasted even more of my time after changing trucks. I was given a $27 fuel credit. Overall, it was a mediocre experience. For a 2 day rental for $114 that got the job done, I am glad it was available to me.

Kyle Hanley 
Rating:
5.0

excellent customer service. very accommodating. Thank you!

henry Bardin 
Rating:
2.0

1. Check truck availability sooner so that my reserved truck can be picked up at its preferred site. 2. Secure the actual pickup site so homeless are not using trucks and trailers for sleeping in.

Brian Jensen 
Rating:
5.0

We enjoyed working with this dealer. He was friendly and professional.

Tom Ten Pas 
Rating:
5.0

Customer did not leave a comment.

Shylea Thomas 
Rating:
5.0

Nothing. Thank you.

KATHIE VOSPER 
Rating:
3.0

Customer did not leave a comment.

Kobe Gomez 
Rating:
5.0

I rented the auto transport and that thing was bent twisted personally I think the trailer should have been scrapped the frame was bent the ramps were bent the fender was barely held on one that folds down I'm not sure how to send you pictures I'm not really really good at that but I do have pictures of the trailer definitely not acceptable my phone number is 503-413-0052

EDDIE KEYES 
Rating:
5.0

It was great overall.

Jimmey Halsey 
Rating:
5.0

Customer did not leave a comment.

Chad Corwin 
Rating:
5.0

Nothing, the person that helped me with very knowledgeable and got me in and out super quick. One of the best experiences I’ve ever had renting anything.

Larry Morris 
Rating:
5.0

Customer did not leave a comment.

EMYLY CRUZ 
Rating:
5.0

Customer did not leave a comment.

Dylan Scott 
Rating:
5.0

I worked with a couple guys during the turning process, and both were incredibly helpful and very professional. I have utilized U-Haul more than five times and this is by far the most professional crew I’ve worked with. 10 out of 10.

Anthony Bond 
Rating:
5.0

Customer did not leave a comment.

Steve Peake 
Rating:
5.0

I have rented many times from Danes and it is always a great experience. They are great representatives for the U-Haul brand.

MARK PINKSTON 
Rating:
5.0

Customer did not leave a comment.

Tika Wolff 
Rating:
5.0

My favorite place to get a uhaul.

Jonathon Branson 
Rating:
5.0

All good

Carter Laird 
Rating:
5.0

Customer did not leave a comment.

Jon Branson 
Rating:
3.0

Customer did not leave a comment.

Katie Minich 
Rating:
5.0

Customer did not leave a comment.

maureen krebs 
Rating:
1.0

This was probably one of the worst experiences I've EVER had. And I don't want to blame Uhaul solely for it. It started with the employee working, we were a couple minutes late due to traffic and getting lost, and he made some rude comments about it as soom as we walked in. They are also card only, which when speaking to the same employee previously before, he never informed me so we showed up with cash. He made a big, rude deal about us having cash (as I'm on the phone with my sister who was sending me the money on my card) and without much of a choice he just decided to change it over to a self pick up and leave. It took 5 HOURS to pick our truck up. 5. Hours. I had to call uhaul 3 separate times to finally sort it out from what he had done. I will never suggest this location to anyone! He tried to run my card as the same price for cash, as well, before he decided to leave. The truck itself was very clean, and just perfect for what we needed for our move. Will NEVER return to this location again. And will tell family and friends to avoid at all cost due to poor customer service. Thank you 24/7 Truck Share for helping us!

Jesse Owens 
Rating:
3.0

Customer did not leave a comment.

don wahlberg 
Rating:
5.0

Best U-Haul rental experience I’ve had and I’ve moved over 15 times!! Thanks to this location!

Audrey Bailey 
Rating:
5.0

Customer did not leave a comment.

Al Christianson 
Rating:
3.0

Nothing to do with Dane's, but U-Haul mobile check-in is a disaster.

Robert Jossis 
Rating:
5.0

Customer did not leave a comment.

Gary Mcdonald 
Rating:
5.0

I appreciate your staff listening to my scenario then working to give me the best options.

Neva Clausen 
Rating:
4.0

The service was good and fast, easy access to get the equipment overall a good place to rent from, the only downside is gravel n mud I believe pavement should be Mayes down

Todd Wise 
Rating:
5.0

You can trust this location

BULMARO RUIZ PEREZ 
Rating:
5.0

I rent a lot of car hauling trailers and go out of my way to rent from this location. Thank you.

Dustin Rinehart 
Rating:
3.0

Made the reservation online. Tried requesting a check in with a rep in the office but it wouldn’t accept it. The second option was a mobile check-in using my phone. That time the reservation was accepted. But the process of using the mobile check-in is lengthy, cumbersome and a pain. Made me feel like I was an employee checking in a customer. U-haul should have paid me to use that option. I won’t use that option again.

Robert Bova 
Rating:
5.0

Quick, easy and got the job done.

Dwight Krauss 
Rating:
3.0

Truck needs cruise control.

Jeff Thompson 
Rating:
5.0

Customer did not leave a comment.

Corina Abbott 
Rating:
5.0

Nothing, the gentleman who helped me was very nice and friendly

Matt Anderson 
Rating:
3.0

Everything went fine thanku

Marnie Buys 
Rating:
5.0

Customer did not leave a comment.

Lucian Cregor 
Rating:
4.0

Customer did not leave a comment.

Renee Smith 
Rating:
1.0

I rented a trailer that was 6’ x 8’ and turns out the gate only has a 5’ wide opening. Drove two hours to pick up an item and when I got there discovered the width was 5’ not 6’. I called the corporate office and was told there was no replacement nearby, I would be charged if I dropped off the trailer in the closest town (30 min away) and they were closed anyway. No resolution was offered and when I dropped off the trailer the next day I waited another 40 min to do so. Went to Albany rental instead.

David Olah 
Rating:
5.0

Customer did not leave a comment.

Christa Flores 
Rating:
5.0

I like this convenient location.

David Weber 
Rating:
5.0

My iphone wasn’t cooperating with the QR code and we couldnt log in. If it wasn't for the employee there we would have been stuck. The movers we hired through the app were a no-show, though an email later that night let us know that he had experienced a death in the family very recently, which I sympathized greatly with, but communication would have been best. I would not have minded at all if he had let us know before his scheduled arrival time so we could ask around for help earlier in the day. I would like to request a refund for the movers but not for the truck rental, simply for a lack of services provided. There are no hard feelings with the movers, but I don’t think I should pay for a service i didn’t receive. Thank you

Kjerste Walton 
Rating:
5.0

The location itself was totally fine. However the mobile experience was horrendous. I couldn't check in to get my vehicle and had to go inside to get help. Then it wouldn't let me return the vehicle either. Disaster.

Ian Lillie 
Rating:
5.0

Amazing customer service and very helpful when wanting to rent a uhaul explain everything just right to make you understand price etc.

Jesus Morales Martinez 
Rating:
5.0

Customer did not leave a comment.

Andrea Belvoir 
Rating:
5.0

Agent was great. It was quick and he was very helpful.

Dee Sally 
Rating:
5.0

Customer did not leave a comment.

LASHAWNDA JOHNSON 
Rating:
5.0

Customer did not leave a comment.

ERIC SLYTER 
Rating:
4.0

Service was prompt and efficient. However: fill the tank over! I got charged an extra $20 despite it being back where it was!

Michael Cochran 
Rating:
5.0

Very helpful and friendly

Clinton Contreras 
Rating:
4.0

This location is very user friendly

Connor Murphy 
Rating:
5.0

Good job.

Carl Morrison 
Rating:
5.0

Customer did not leave a comment.

Emeline Johnson 
No reviews have been submitted for this location.

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